Just purchased a 2019 Ford Mustang convertible from this dealership. They were fantastic and…read moreChristopher Horn is a great salesman! I highly recommend this dealership, everyone from the salesman to the finance people were great!

I went in July 2 to have them look at my 2nd row passenger seat because it would not move forward…read moreor backward. They charged me $99.50 to look at it and didn't find the problem. I was told it would be $1300 to replace the whole charge. 2 days later my 8 year old son took a flashlight and found a pin stuck in the mechanism. He pulled it out with pliers. It took 5 minutes total. I called to tell them this and ask for my refund. I had to bring my car in so they could verify it was fixed. They verified it and was told I had to wait for the manager to get back from vacation to get my refund. 2 weeks later, no refund, no call. I called today and because it was a Saturday no one in accounting was there to process my refund. Now I'm spending my time calling and running around to fix their mistake. Also, the same thing happened to my friend's car, but his was a Lego. I guess they didn't learn from this mistake!

My extended family have now bought 9 cars from Tony Mangino, we wouldn't consider going elsewhere,…read more We are always treated with the ultimate respect, we deal with Paul Bodnar. He always takes the time to explain everything to us in great detail. Never tries to rush us into making a decision. We will be customers for life.

I bought a 2019 Outlander at this dealership. Although the car was very nice, I had nothing but…read moreproblems with it. After spending a considerable amount of money there, over $4000 they didn't fix the problem. The customer service is not very good, they forget to do things to the car when you ask them to. And when I bought the car, they didn't supply a Carfax report, also didn't inform me that the car was in an accident. I am really upset that they didn't do a multi inspection before I bought the car, so these problems could have been addressed before they put it on the lot. I only had the car for 1 year and half a month, and I had to spend that much money. I would not buy a car again from this dealership, or recommend it to anyone Stephen.Denisulk@gmail.com

All things being equal for a dealership this one gets a good review. Dealers generally are all…read moreterrible, but these guys have always gone above and beyond other Toyota dealerships. They do the work quickly, generally stand by it, and are friendly. The waiting room is large and clean with a great selection of drinks and comfortable chairs unlike other places that pack 40 people into an average living room. On top of that they have checked out basic issues for me without a cost, a light here, a piece of rubber there, and for this reason I continue to go to them. A good dealership should not nickel and dime you. If you have a Toyota, I would suggest this deal for warranty work, or if you are the type of person that wants the dealer to do everything. Even their prices on tires are fairly close to on-line places once you add in balancing and putting them on. I hate dealerships, but this one is at least passable, even when you are checking a car out, they don't immediately pounce on you, or at least it has not been my experience. The hourly work rate is about $60/hour if memory serves me right which is comparable or below other dealers.

I leased a car and paid for the full 3yrs upfront. I inquired about turning the car in early (2yrs…read more4mos) and was told no prorated refund would be given on what was already paid. Really??? It was a valid reason the lease was going to be terminated. Shame on you Toyota. Buyer beware.

Towing following accident…read more Vehicle totaled in an accident and towed to Trev's. Not to be unexpected due to liability concerns while on their property, absolute limited access to your property aside from retrieving personal belongings. That aside, they were agreeable to towing vehicle to a bay to retrieve recently-installed tires for a fee. Would certainly consider them for towing services and/or basic repair services, but suggest considering where your vehicle is towed to in the event of an accident - home or your preferred service provider. This is in no means to meant as a ding against the merchant, just something to consider. $600+ Retrieval/towing from accident scene, $186 relocation and tire swap.

I have been going to Trev's for decades! Honest, friendly…read moreand timely! There is no other place I feel safe bringing my fleet of 5 cars!!

I brought my 2016 Silverado in for a couple of warranty issues.The service advisors @ Mohawk…read moreChevrolet were professional,knowledgeable and quick to explain the path they would take to correct the issues with the truck.You can buy a vehicle anywhere , but it is the follow up service that makes the difference.Thank you Jamie & Craig for a positive experience! Michael Cerrone

Extremely Disappointing Experience. I honestly don't know how a dealership can make buying a…read morevehicle this unnecessarily difficult, but this dealership managed to do exactly that. I had an appointment to look at a specific vehicle. You would think the vehicle would be ready when I arrived, but it wasn't. I spent an excessive amount of time waiting and dealing with unnecessary back-and-forth just to get to the point of test-driving it. What concerns me most is that I was allowed to test-drive a vehicle that the dealership later told me needed brakes before it could be delivered/certified. How does a dealership allow a customer--and my service dog--to get into and drive a vehicle that apparently wasn't ready or safe to be driven? That's not simply poor organization; that's a serious safety concern. Once we started discussing the purchase, I repeatedly asked for two simple numbers: what would you give me for my trade-in and what was the price of the vehicle? Instead, there was endless discussion about monthly payments when that wasn't what I was asking for. Then came the trade-in appraisal. This same dealership had previously serviced my truck. In December, they physically replaced the front brakes and specifically told me the rear brakes were good. Then in April, I brought the truck in for inspection and was told the rear brakes were so bad that they would not let me leave with my own truck. Then, during the trade-in appraisal, I was told they could only give me a certain amount because my truck needed brakes. I have a very serious question: How can the dealership replace my front brakes, tell me the rear brakes are good, and then months later tell me the rear brakes are so bad I can't drive away--only to then use the condition of those brakes against me when valuing my trade? I was understandably frustrated and questioned this. The salesperson then asked if I wanted the vehicle that day. I said yes. More than four hours later, I was finally told that the vehicle wasn't actually ready and still needed brakes and certification for CarBravo. I had my service dog with me through this entire ordeal. We agreed I would return the following day to pick it up. I drove an hour back to the dealership, only to wait approximately 20 minutes before someone from finance came over confused about why I was there. I was then told the vehicle wasn't ready and apparently was never supposed to be ready. I had to explain three times how the salesperson and I had arranged the pickup. At that point, I walked out, told them how unprofessional this was, and said I wasn't sure I even wanted the vehicle anymore. A manager called the next day. Unfortunately, that conversation made things worse. She sounded annoyed and irritated with me almost from the beginning and treated my concerns as though they were an inconvenience. When I explained the history of the brakes and the amount I had been quoted for my trade, I felt as though I was being treated like I was lying. I specifically told her I had initialed paperwork showing the trade-in amount, yet I was essentially told they could only do another $500. Despite all of this, we eventually agreed on a price and the vehicle was delivered to my home. Then the screen needed to be replaced. About a week later, the brakes on the vehicle began squealing when coming to a slow stop. I contacted the salesperson and sent a picture showing the vehicle reporting approximately 72% brake life remaining, explaining that there was no reasonable way I had used nearly 30% of the brakes in one week. I recently returned to the dealership for the replacement screen and to address the brake concern. They replaced the screen. They said nothing about the brakes. After everything that had already happened surrounding brakes, I find that completely unacceptable. The biggest problem isn't that one thing went wrong. Things happen. The problem is the pattern: poor communication, lack of organization, conflicting information, wasted time, dismissive management, and lack of follow-through. I spent hours at the dealership unnecessarily, drove an hour back for a vehicle that wasn't ready, had to repeatedly explain agreements made with their own employees, was made to feel like I was lying about information I had documentation for, and now have a brake concern that still hasn't been addressed. I specifically chose a traditional dealership after having a much simpler experience with Carvana. This experience reminded me exactly why. Get everything in writing, verify every number, and don't assume one employee's agreement will be communicated to the next. For me, this was one of the most frustrating vehicle-buying experiences I've ever had. 0/5 stars. I would not recommend this dealership.

Again, great work. Great service. Great price. Friendly. Quick and easy. A+ outfit! Highly…read morerecommended.

Brought my vehicle in for a state inspection oil change and rotation. The vehicle failed the…read moreinspection for a lower suspension control Arm. I had both control arms replaced 5000 miles ago back in December of 2024. I refused the repair and even showed CP tire the paid invoice Of the work completed I took it back to the garage that did the repair for me and they said the control arms are still like new and there is nothing wrong and the inspection is now complete Clifton Park tire tried to Rob me for nearly 700.00. They are full of shit.

Edit: I dropped my truck back off overnight so they had it…read morefor a cold start in AM to try and replicate cam phaser rattle. I spoke with dealership owner regarding my last visit and initial review, he ensured everything would be addressed and he'd be in touch. After not hearing anything at 4:30pm I called to get a status. The service advisor said they couldn't replicate and wanted to keep it. No mention of the front end noise I'd asked to have looked at. They did offer a loaner. I said I needed it and would bring it back again another day. He's said they'd be there til 6. I got there at 5:30 and service was gone. No documentation or paperwork was provided, even though I asked, nor any guidance on where I could find my truck outside. A temporary floor liner was present however the mat was not cleaned as owner had said would happen. ------------------------------ My truck service was completed quickly; the service advisor was very knowledgeable and helpful in addressing of my questions. Included in the service package was lubricating all hinges and locks, however the power running boards were not done, even though the service advisor specifically called it out on the RO. Additionally, I've brought my truck in twice and both times there have been dirty/greasy foot prints left on the all-weather mats...I really wish they would implement and utilize temporary floor liners like they do at other dealerships.

I've been going to Jack Byrne Ford for the past 15 years! I've had nothing but the best experience…read morewhen dealing with them. I have known Todd Kennedy who is now the General Sales Manager for many years and he has always provided excellent customer service when it came to all of my car purchases. I highly recommend this dealership (which is now Marchese Ford since Jack Byrne retired).

I have brought my car to Jay many times to be repaired. He is an excellent mechanic. I highly…read morerecommend his business.

We purchased a vehicle from here in July, 2025. The van i purchased needed the AC repaired and the…read moresun roof fixed as well. It took a couple visits to repair the AC, which is still running great but no luck on the roof. I may have to take it to someone who is experienced in those things. The car is top notch and very nice and helpful service in getting it registered . We feel the cost is very comprobable to the value, also a very nice job done on getting the car cleaned inside and out before i picked it up. All in All a 5 star experience. Thankyou Jays Auto for my new van, we love it!