Just about the only place I can find the classic hard bound sketch books I've used for decades. Art…read moresupplies, office supplies, books in English and Spanish on health and spirituality, other items you won't find in big box stores. Personal customer service. Buy at this second generation family owned business!

Exactly what I was expecting: a real store, with real people, having expertise, and a wide…read moreselection. I went in with a general idea of what I needed for a portfolio to use at a job fair. The manager helped me hone in on a vintage '80's indigo pad. Looks so much better that your standard, big box store options. (Although they have those too.) Was already in a condition that looked new. He also inspected it, and made sure it was freshened up. So, it really popped. They also have all the Pentel's--picked up one of those. As well as, a wide selection of pencils, pens, fountain pens, stationary, ledgers, printer toner, other printer needs, and many other treasures. Classic Manhattan store, in a great location in the Diamond District. I will definitely come again.

Went down to Phil's a couple times during my lunch break. The heavy door makes it feel like a haven…read morefrom the cold. Phil has stacks of many different types of paper. Phil is helpful and gave me interesting insight into the people that buy his paper. There is great paper here and good objects for measuring and working with paper. I reccomended !

For us it is a great place for school supplies, printing needs and moving supplies too!read more

The woman who helped me on Tuesday was basically my guardian angel. I was crying trying to make a…read moreposter memorial board for my friend's funeral. She stepped in like a mom would.... I only got it done because of her extreme level of detailed help. I didn't even ask her for it. She literally stepped in automatically when she saw my face and the order I was trying to place. And I was alone. She truly deserves recognition. It was the beautiful woman wearing a hijab. I'll never ever forget what she did for me that day.

I had a bad experience today with Office Depot, I called customer service (SHANTEL)…read more I inquired about a package that was suppost to be delivered today. She ends up keeping me on hold for (1 hour!) when I was trying to get a supervisor. Giving me excuses saying its a 3rd party vendor. Which if OFFICE DEPOT is using this 3rd party vendor its not my concern as a customer. The package is ending up going to a different state, random address. If I didn't reach out to VEYER they were going to send my package to a random address. VEYER chat then stated I am correct it was going to a wrong address by mistake from the shipper. When speaking to VEYER, they said they going to provide a refund for my order and reship it to my correct address. then a few minutes later they said they gave me a "credit" which is different than a "refund" so thats the other issue. He didn't know the difference between the wording (refund vs credit), so i agreed with the credit and proceed with getting my package to my correct address, then I had to waste another hour on the chat getting this sorted. Still hasn't been resolved while writing this post. I wouldn't order anything from OFFICE DEPOT, again or any service that uses VEYER. they are unprofessional and the customer service representative should be held accountable, they want to waste customers time and they are clueless at doing there jobs. -----(round 2), I call today to ask for a supervisor because yesterday they didnt resolve anything on the phone... my package as of now is going to a different address thats not mine. they didnt do anything to cancel that order or provide me a refund now my package is going to another place. Please dont order anything from OFFICE DEPOT. they give you a excuse saying its a 3rd party vendor etc.. but I didnt order from your vendor I ordered from officedepot.com who is responsible not me... you guys are. --(round 3) I just got a call from a Paula Giraldo Executive Customer Relations | Office Depot, as what I assumed they weren't going to do anything.. She said she will provide a refund in 3-7 days, I will not get my package rerouted or anything just a refund a stupid giftcard for my troubles.. DONT ORDER ANYTHING FROM OFFICE DEPOT.

To all people who want to place orders on line..don't do it with office depot. First of all I don't…read morebelieve that these people understand the English language I placed an order for a computer and just so happened to check my e-mail and to my surprise they had a totally different shipping address on my order, ok so I had to cancel that order and place another one mind you they deducted my bank account for the purchase. So I changed the order because I really wanted this computer in doing so I asked that they send a confirmation to my e-mail. Ok so I check for a confirmation the next day....no confirmation, so I call again only to find out that the order was not sent because it was out of stock. Talking about humiliation? Man I was so angry I could eat a bowl of nails. They continuously apologized but in this case sorry doesn't help. Waiting for my refund as I type this. They also called me to say that thr order didn't gobthru because i had a lack of funds in my account!!!! Lies....that's funny because the money isn't there. I had to call back and speak with a supervisor. They don't seem to be very competent. My advice DON'T order important items on line with them if you can go to the store...it's just that the nearest one to me is in NJ. My advice shop on Amazon. They are a much more responsible and reliable division.

Reviewing the Amazon returns process…read more Super easy. No signage inside but the staff immediately accepted the packages and refund was received in under 15 minutes. In and out in under a minute. They also have an a Staples in store and online discount voucher available for people doing Amazon returns on store.

They were so rude and not helpful at this location. The workers act like you're bothering them when…read moreasking questions and they move like snails. I will NOT be back.

They provide Happy Return service. Came to do a quick drop off. Staff were helpful. They scanned…read morethe package and gave a confirmation receipt. No hassle. Service is quick and easy. I only did the return. Did not purchase anything else. They have good collections of technology, travel and shippings. Now offering discounts for tech items. If you are looking for something with low price, prob can check it out. They also have Amazon return and UPS drop off.

Subject: Formal Complaint - Discriminatory and Unprofessional Conduct at Staples Union Square (5…read moreUnion Square West, New York, NY 10003) Dear Staples Customer Service / Store Manager, I'm writing to report a seriously rude and unacceptable incident that happened at your Union Square store on April 4, 2026. I was already in line--had been waiting several minutes--at the cashier station where a staff member was about to help me load funds onto my Staples card so I could print what I needed. Out of nowhere, another cashier--designation Cashier Number --shows up with her own customer, literally pushes that customer ahead of me--even though her person wasn't ready to pay--and shoves the cashier who was serving me aside, kicking her off the computer. All so she could jump her customer in front of me. No apology, no "excuse me," nothing--just straight-up disrespect. She could've easily told her customer to wait thirty seconds until my quick transaction was done, but instead she bulldozed everything. This wasn't just poor service--it felt targeted. I'm a person of color, and the way she dismissed me, like I didn't matter, screamed that old "back of the bus" attitude. Covert discrimination like this has no place in retail, especially not in 2026 Manhattan. If this cashier--or whoever's supervising her--isn't pulled aside, retrained, or disciplined, I'll be posting a detailed review on Google, Yelp, and anywhere else I can, calling out the discriminatory pattern at this location. Also, after she rang out her customer and finished pushing my cashier out the way, she actually ended up ringing me out herself and adding the money onto my Staples card--right behind her own customer who wasn't even in line or ready to pay. I still have the receipt from that purchase if you need proof. Please investigate right away. I want confirmation that this gets addressed--no excuses. the cashier was number 3074772 happened on 4/2/2026 store:953 time was=7:07pm register was#5 transaction:7273 Sincerely,

The woman at the front returned my wife's package to the sender simply because I "wasn't pleasant".read more

Not impressed with this company, cancelled my order after being told the driver had attempted…read moredelivery and our business was closed, despite waiting the entire day for them. DO NOT RECOMMEND

The company I work for has an account with them. The delivery service is good. However the prices…read moreare too high compared to other places. The worst thing is the customer service and account representatives. I have called and emailed them several times to establish some pricing. I have never heard back from them. The one time that a Rep called me back was when I ordered some paper Sparkle paper towels WB Mason sent Elegant which are just really bad. Since we trusted that WB Mason would send something comparable but they were not. The account rep told us that they could place another order for the Sparkle brand which we would have to pay for. WB Mason is helpful until you really need help. I do not think this is a way to treat a long time customer.