Went to the UWS location this evening to buy a printer & all accessories. The employee helping me, Destine, was so helpful and knowledgeable about the printers and offered his professional opinion on which one was best for my needs as a teacher. He made the whole process super easy and walked me through how to set up printer protection and helped me find everything else I needed. Super friendly customer service at this location! read more

I have been so sad to see brick and mortar stores disappearing. I thought my Staples experience might be a bit rough - I needed to ship something and ended up on the basement level of the UWS Broadway store. A bit of a strange experience when I got off the elevator, but I made my way back to the shipping counter. Long line. The line moved very quickly, mostly because of the heroic efforts of one Staples employee named Virginia. Fast, friendly, SO helpful. She probably saved me $15 in shipping fees and, despite the looming line, took time to find the smallest box she could use to pack my things. She was patient as I fumbled my forms and was even nice to my old dog. I stopped and told the managers on my way out, and they were just as nice. Don't give up on brick and mortar stores! Kind staff make it so worth it, on every level. And Staples: Virginia needs a raise or a tip jar!!! She's the reason I will be back. read more

For us it is a great place for school supplies, printing needs and moving supplies too!

Party City at Staples is not a good experience. They have no clue what they are doing. Using the Amazon returns and balloon desk as same line and a minimum of 5+ days to wait for balloons.. meanwhile can count 12 employees on the floor / register doing nothing. Great concept terrible execution. read more

The woman who helped me on Tuesday was basically my guardian angel. I was crying trying to make a poster memorial board for my friend's funeral. She stepped in like a mom would.... I only got it done because of her extreme level of detailed help. I didn't even ask her for it. She literally stepped in automatically when she saw my face and the order I was trying to place. And I was alone. She truly deserves recognition. It was the beautiful woman wearing a hijab. I'll never ever forget what she did for me that day. read more

Staples - Same day poster board, $81. Great customer service by a beautiful woman wearing a hijab. Couldn't have done it w/out her help for a funeral - Printing Services Near Me - New York, New York

We started with a phone call - Zach was so helpful, he said to ask for him. When we went in he was friendly, knowledgeable, and great to work with when looking at printers! Highly recommend Zach at Staples in Riverdale! read more

The shipping center is almost more trouble than it's worth, especially as it has been moved from the first floor to a far corner of the basement. Pre-paid package customers, doing what ought to be quick USPS and UPS drop-offs, end up waiting behind lines of Amazon customers bringing in upwards of a dozen or more return items at a time each; or stranded while people un-equipped to use computer terminals try to input their information for return items; and the staff of mostly younger, newer employees in the basement seem clueless as to what they can and can't accept. Add to that the fact that they get no mail pick-up on Saturdays, and your USPS parcel dropped off on a Friday might sit there for up to three days before entering the postal system, and the end of the week is even more problematic. Better to walk it to the nearest post office, of which there are two, one on 83rd Street near Columbus Ave. that's a six minute walk from this place, and another at 68th Street, that's within hailing distance of an excellent Morton Williams supermarket with a first-rate salad bar and some limited seating (not to mention Lincoln Center, The Juilliard Store, the uptown branch of the Strand etc.) read more

Virginia was so helpful and the best customer service give her a bonus ! :) she located batteries i was looking for

The employees at this location are helpful, courteous and kind. I am really glad that Staples is located in Washington Heights & all the products and services they provide. read more

In the slow time passage of traditional brick and mortar retail stores' very disappointing closures from the rise in online shopping, it is becoming harder and harder to locate a Staples store. I have always been loyal to Staples since my college days. It is my primary source to purchase printer ink cartridges, three-ring binders, binder dividers, binder pocket dividers, and standard copier paper. This Staples store #746 is accessible within walking vicinity via MTA's 1 train at 79th Street intersecting 80th Street and 81st Street in Upper West Side, Manhattan. It is huge with three stories of printing and copying service (1st floor); retail products (2nd floor) of hard wood open staircase; and home and office furniture (3rd floor). Upon ascending the long-winding wooden staircase I was promptly greeted on the 2nd floor and serviced to attain my printer ink cartridge. Customer service is welcoming and resourceful as I was able to attain my immediate need. The sales associate was not very knowledgeable with printer ink cartridge brand names and the compatible with the device. Staples once, pre 2010 era, carried a master ink cartridge book listing all the brand name printer device models with compatible cartridge which has been eliminated all across the country as sales associates now search engine the cartridge number. Ergo, I made this sales associate work to earn his pay check! read more

Staples - My sales receipt - Printing Services Near Me - New York, New York

Truly the worst experience every time I'm there. Every employee is rude. Not welcoming and not helpful. They are an amazon return location that regularly refuses to take returns. This is the second day in a row I've tried to make a return. See the picture of today's sign. Who manages this store? Seems like no one. read more

Staples - No more returns as of right now. - Printing Services Near Me - New York, New York

Poor customer service. The employees at the print shop/ UPS counter are rude and do not want to help customers. They only want to print stuff and tape boxes. They were all annoyed when I showed up at the counter to mail an ups box. None of the employees were interested in helping the real live humans standing there waiting for help. The employee at the ups counter had to finish taping the bottom of an empty box, go find new tape, and ask 3 people where the tape was before she decided to acknowledge the 5 people standing in front of her in line. She argued with the customers behind me. She also failed to give me my tracking number, which I realized later that evening was missing and not printed on my receipt. After numerous calls, I finally went over IN PERSON, in my pajamas, to find out nobody knew how to look it up. Finally, someone figured it out. Then I was told the employee earlier that day was supposed to have given it to me. read more

Staples Upper West Side isn't far if we walk across the park. It's a great place to shop for printers, copy paper and other supplies. I've never had a problem with customer service. I've also never had a problem with returns, or anything related to the merchandise. We get our ink cartridges at Staples too. Staples is my first choice to recycle my old electronics. They have a lot of other services but some are pricey. Our recent purchase is a shredder. It's a popular brand and it works great. I recommend Staples for your office equipment and supplies. read more

Staples - This baby Shreds! Recently purchased at Staples. 1023/21 - Printing Services Near Me - New York, New York

Decent Staples which I dropped in recently to pick up some home office supplies while I was in the neighborhood. Multi level location with copiers and customer services on the main level, and home & office on the upper level. A staff member steered me in the right direction to find the few items I wanted. Overall ok prices and in line with the others of this chain. read more

Staples - Printing Services Near Me - New York, New York

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I usually send my print jobs here. For NYC, the staff is friendly. Prices are not exorbitant.

Such great service here! I love the people who help me out - specifically have had help from Ameena and really appreciate her. Always so helpful with printing and returns. read more

Most consumer service businesses/retailers, have no regard anymore for the "valuable" Consumer. When I come into contact with exceptional, customer service I MUST shout it out. Jailyn, Grace, Elaine & Paige gets an A++ for offering me stellar customer care, support & service; with a smile. Excellent job Thank you Ladies read more

Always good service at this location. I've had several printing projects done here and have never had a bad experienced. The layout of the building is a bit odd, but the employees & the printing service here are great. read more

Every time I call to ask a question they are dismissive. It feels like they think they are doing me a favor and then they just hang up no "can I help you with something else or thanks for calling" just a click. read more

I've been twice in the last week to the returns center. The young man handling the returns creates a wonderful experience for harried customers. He is kind, thoughtful, engaging and helpful. He stands apart in a customer service world that has lost its personal touch. read more

Lots of paper stock was running out. They told me to just order online. Oh well. One staff member did try to help me out.

I went in early this morning to print a few things and there was only one woman working the front print area. To say she was good at her job is an understatement - she was beyond lovely and juggled so many customers rushing in and out with grace, a smile, and precision. I will definitely be going back and hope she gets the praise she deserves! read more

If you come here expecting to print from the copy machine from your email, google drive, or any other third party online source FORGET ABOUT IT. The copy machines (yes, I tried all of them) run SO slow and do not have enough built-in WiFi capable of loading anything. No one in the copy center is going to tell you to just do it from the computer station before you have $30 worth of pending charges from swiping your card on multiple copiers multiple times in order to use the machine in the first place, including the gentleman who looks like he's helping but really isn't. Save yourself time, you owe me 30 minutes of my life back Staples, and learn from my mistake. The manager helped me out of my little predicament and was very nice so if all else fails go to her. Otherwise, my prior experience at this location has been positive so, 4 stars. read more

Reminder: This is the home of the famous "EASY" button you've seen on TV. Keep this in mind, friends, for you are in for a terrible awakening. Both times I came to Staples, it was a disaster. I just needed a printer. A laser printer. No bells and whistles, no fax or scan or wireless capabilities, no apps. Just. A. Printer. On my first attempt to purchase one, the staff member at the door "had no idea" where the printers were located. Helpful, thank you. I assisted myself, walked downstairs, and found rows and rows of book bags, binders, and colorful pencils, but no printers. Went upstairs to the second floor. SCORE! Found printers. Wandered along the aisle, scanning the goods, looking for an employee with some knowledge. But there didn't appear to be any employees on the floor. There was one guy behind the counter, but the line was 6 people deep. So I walked back downstairs. At the register, I asked if there was anyone available to answer some questions about printers. The saleslady looked at me as if I were a nuisance, and said, "If you couldn't find anyone, I'm certainly not gonna be able to." And went back to her conversation. What's their slogan again? Oh yeah: "Staples: That was easy." I was so annoyed that I left. Given the convenient location and my desperation, I went back the next day hoping for some printer support. There was actually a guy on the floor!! Hooray! But just as he started to give me the low-down on my printer options, he was yanked aside by a mother and her son who wanted to know about scanners. I (im)patiently waited for 20 minutes. That's right, 20 minutes. And then bought the cheapest printer, all by my smart self. AND carried it home, after being told that they charge a $17 delivery fee. They need to re-name that red thing the "Do It Yourself, Jerk" button. read more

I've always been able to find whatever office supply it might be that I'm looking for here, and for a decent price. However there is a weird smell when I go downstairs and the employees are seriously not helpful. My most recent experience: I came here to pick up something for work and at first I walked in trying to look for an employee to point me in the right direction, but that was becoming a difficult task so instead I went up and down the aisles hoping that I'd either find someone to help me or i'd find what I was looking for. After about 4-5mins of searching, which is quite long when you're in a huge rush, I was finally able to find the tape. I then went to an open register that had an employee standing behind it, and she told me she was closed but she'd find someone to check me out. After about 2 minutes of waiting someone finally came to the register to check me out and I was on my way ... finally. If you aren't in any rush and are self-sufficient then you will be able to find what you're looking for without any issues and for a decent price. However I have been to many other Staples locations where you can get the same products, if not more, and good service/help. The choice is yours ... read more

I bought a printer from this outlet, and highly recommend Sean who helped me choose one among a confusing array. On the other hand this store is ridiculously understaffed and the sale took a full hour because Sean was the only one on the floor with a line of people needing to check out purchases. On the whole this Staples is a grim place. read more

Flew in from Los Angeles today in the hopes of having an opportunity to present a philanthropist with a beautiful opportunity. The meeting came through and I rushed to this Staples to have the presentation deck printed. The awesome manager Susan Antonsen rushed the job for me with great care and took her time to make sure the files were perfect and printed beautifully. Super grateful! No more FedEx office for me!!! read more

Staples - Me and Susan! - Printing Services Near Me - New York, New York

Worst costumer service ever. Save yourself the trouble and do not order business cards from here. They made a mistake with mine and told me to pay again to get it "fixed". They were very rude and condescending. read more

Staples - Printing Services Near Me - New York, New York

I cannot speak more highly of Katie at the copy center. Working with a reduced staff during a busy time of the year, she handled the clients with grace and ease. She always goes above and beyond for me, and extends the best service possible. I always feel blessed when she is available to handle my business. I cannot recommend her highly enough; her customer service is impeccable. read more

I went there for teacher supplies and Cris was so helpful and nice! I will be back because of how great she was!

The most ignorant staff I have encountered in a Staples store, I am here now and they are useless, just cashiers to take your money!

So first of all let me say this is probably my favorite Staples. I had the pleasure of dealing with a few people some of which were pretty arrogant and rude but Susan, she's truly a gem! I was at wits end trying to DIY my wedding invitations, which is probably why people spend hundreds and thousands to have them professionally done, but nonetheless, Susan helped me a great deal to make my invitations look like I spent a fortune! I highly recommend asking for her anytime you need a special project done! Even at the most frustrating moments, because when is a bride to be ever stress free; she just has this calming ora to her!! Go see Susan you guys! read more

Staples - Copy and Print! - Printing Services Near Me - New York, New York

Rika is amazing. She laminated my dad's cartoons for me. She was professional but also human and we had an amazing conversation. She went above and beyond!!!! We will never forget the amazing job she did and how funny, kind and attentive she was. The price was great, too! read more

Terrible service. Their computers go down, they make you wait, no apology, they laugh at you when you try and explain how the designer's cropmarks work, but then don't know how to do the croppi g - and then have the nerve to charge you for it . Don't waste your time here. read more

Close this location - Management - your staff are miserable and need to sign up for BSG-AGR 001. That is, basic grammar and anger management 101. I bought a product, I was told it would not fit into a bag, therefore I could not have a bag. No offense to anyone with a low IQ but I saw the bags, and well let's say, I could easily fit it into the bag. We all know how the conversation goes with "how and why they are employed I'll never know" types. You ask again politely or point out why it does work they keep repeating their illogical same sentence, repeating it loudly. Like it or not you are caught up in a battle with their low low low self esteem (and general ignorance). "I ain't got no bag for dat" Okay, could I have a bag anyway? Rinse and Repeat plus throw in some neck movements. I went upstairs and politely announced I was taking a bag that was near the register. Put my product in and left. I will never under any circumstance give my business to this location again. No, it is not the first time I or my friends have had encounters with this staff. read more

If anyone agrees that the central air should be fixed through out the building please CALL corporate if anyone has any problem with Management PLEASE call CORPORATE. Do NOT ever get intimidated by any manager, if he/she tells you no does not mean they are giving you the fair answer you need. Whenever you have a problem with any company CALL CORPORATE, this goes for customers and associates. If you ever see someone get treated wrong by a Manager or Associate call corporate. 800-338-0252 Managers do not document (get the in trouble on paper) other managers, they slap them on the wrist but they are quick to try to get an associate fired for wearing white socks or coming in 3 mins late. read more

God I hate this place. I think the employees are being forced to work there instead of being employed. Or they have chronic bitchy syndrome. The damn store is 4 stories high, the person who laid out that store was high when they did it because there is no semblance of order whatsoever. I used to get color copies made, but the copy people were so incompetent that I ended up buying a color printer. I sometimes am forced to go there for office supplies and I hate every minute of it. I am so tempted to just open up a box of 5000 paper clips and throw it in the air, just to let them know how much I hate it there. This review put me in a bad mood. Damn staples. read more

I'm sorry but the service here is no good. I was in the neighborhood and remembered I had something I need to print off. I went in and stood there waited on the reps to acknowledge me, this was a while. I asked for the kiosk which was hidden from my view because it's facing away for the entrance so if you don't already know where it is located you would be walking around looking for it or had to stand and wait for a rep to please them self before attending to you, then point across the room in it's direction. There were 4 computers but only 2 worked so there was eventually a line waiting. The 2 stars is for the very helpful attendant on the second floor walked with me to show me where all the stuff I needed was located. He was very nice and attentive. This staples really needs to address the customer service issues they have or they will lose their customers. read more

The most awful customer service I've ever encountered - anywhere. After waiting in line for binding, they told me that their machine was down. Ok, understandable. But then, they tell me to come back in an hour and a half when it would be up. Of course it isn't. They say, look, we're sorry, but we'll take care of you first thing tomorrow morning. I'll even write a note down to let them know tomorrow morning that you're comin in. Fast forward to the next day. Of course that note was missing, they have no idea about the machine being down and won't push my order to the front since they have other orders. After 30 minutes of arguing and a shouting match, manager comes out and handles it herself in 4 minutes. This sort of thing happens ALL the time there. This hasn't been the first with me. This place is just awful...steer clear unless you absolutely need this place for some supplies. read more

This review is based off one experience. I was previously at Best Buy with bad expensive choices. Staples popped into my head and I called. FELIX answered the phone and helped me find a cheap alternative (Staples has more options of what I was looking for). I went right over to Staples and got the customer service that blew my mind (no really I don't expect anyone to be nice in New York City...ever). Jamie was the register and was also really REALLY helpful (yeah saw you tie one bag to another to make a handle). I'm name dropping because these 5 stars are based off of those two people. GIVE THEM A RAISE, STAPLES. read more