REVIEW FOR MADELINE: *** I don't know what counter she works for typically, because she took the time to help cover the Dior counter when there wasn't anyone else working there at the time*** First of all, it was totally understandable that there wasn't anyone manning the Dior counter. I came in an hour before closing, so I don't want to complain that no one was working that particular counter. To me, it made sense that if it was slow, people were probably sent home. But then here comes Madeline to the rescue! I think she goes by Maddy? She handled my exchange with so much patience and grace. I was exchanging a lip combo for my sister. So there was a lot of back and forth between sending colors to my sister, and waiting for her to respond with whether or not she liked it. Maddy was SO patient with us! She was engaging, charismatic, and friendly. Her service felt genuine and warm. We found the perfect combo for my sister that she's been wearing to every outing since! Maddy, I couldn't have completed this errand without you! I hope you are appreciated and recognized at work for your talent and ability to connect with people. What a wonderful experience. Thank you again. read more

I've always shopped at Macy's since they have come to California and I am now 71 so it's been a long time. The brands and selection are always there. Last weekend my husband and I came in to look at mattresses. We had been to other stores to browse but Macys was on the list as we've bought mattresses and furniture from them before. In the home store Mustafa a wonderful gentleman helped us pick out two queen sets. One for my room and one for the guest room. I'm adding our salesman's associate #71942805. This man was so knowledgeable about all the brands and understood exactly what my husband and I were looking for. I'm so happy that Mustafa was working at the time. I truly believe he was the reason we made our choice to buy our bedding there. He had wonderful customer service and should be a role model for all the other employees. read more

This review is catered towards Mary who works with Valentino, she is such a kind-hearted and positive woman, when my mom and I were undecided onto which fragrance we wanted, she demonstrated so much patience and kindness until we decided, if it weren't for her we would have walked away to another store! She is truly an asset to Macy's, now we know who to turn to without a doubt we'll be going back again for her quality service. read more

Macy’s Department Store - My mother and I with Mary! - Department Stores Near Me - Rancho Cucamonga, California

This Macy's I'm at for Father's Day or gifts for my dad, mainly cologne. The clothing section is great and I fell they have better deals here versus the other Macy's. I've been here numerous times to buy cologne and the ladies that work these counters are always hustling and helping me find out what are the latest trends, what are the best deals and they and it's a whole experience which is weird because when I walk through the regular Macy's I almost feel attacked by the perfume ladies, but here, I end up making friends with them by the end of it. It's less pressure here to buy and more time spent on the experience and I always leave with something from this store, not for me though! read more

Macy’s Department Store - Thank you Mayo for helping make our dad's Christmas gift special! - Department Stores Near Me - Rancho Cucamonga, California

Great shopping experience as always. The prices are what you expect for a Macy's. The store was well kept despite the large amount of people inside due to the holiday Staff was friendly and helped us find what we were looking for easily. read more

This positive 5-star review is for Veronica at the CLINIQUE counter. Not only does Veronica have great customer service but she was also very knowledgeable in guiding me through the myriad of choices that CLINIQUE skincare products have/offer. I truly appreciated her insight on how the serums &lotions differ and what I should be using and how to use them properly. She wasn't just trying to upsell me on things but she helped me make the right choices for what I want/need for my skin. I went from "window shopping " to happily dropping a few hundred dollars, because Veronica was helpful, kind and gave awesome customer service with a smile. I'm definitely going back to her for my foundation and makeup purchases next! read more

This is our second time time buying a mattress from Macy's. We got to work with Martha in the home goods department. She was very helpful in us choosing a new mattress and the process of getting it delivered to our home. There are really good black Friday deals on right now. We saved over $1,000 with the sale and free delivery. I'll be back to snag a few if the items on clearance. Prices were up to 90% off some items. read more

Macy’s Department Store - Department Stores Near Me - Rancho Cucamonga, California

Super clean and organized location! The employees were helpful and nice! I prefer to come here drive 30min because they have a large kids department and super cute clothes from Nike, Polo, Jordan etc and sizes seemed fully stocked! read more

Diana at starbucks is such a sweet and earnest worker! I always appreciate her presence everytime I go in and she really goes the extra mile. read more

Shante in the woman's section came through for me , she saved the day finding a coat needed for a family funeral, meant the world to me and the family , thank you Shante read more

Awesome Macy's. Very professional staff. Clean good smelling store. Great Selection. Value is Competitive. Good prices. Went with my daughter. I didn't feel uncomfortable. Definitely will be going back read more

New backpack for traveling.... So far it's been great... lots of compartments.... Plus it was on sale ... read more

Macy’s Department Store - Department Stores Near Me - Rancho Cucamonga, California

My husband and I just had an excellent experience buying a suit. Aaliyah helped us and her assistance was valuable to us as we are happy with our purchase. She took her time to show us various options and was patient and kind. read more

This Macy's is one of the nicer ones. It's clean, customer service is always helpful and it is well organized. I really like the big selection of baby clothing, which was what I was looking for today. In fact there are 2 Macy's in Victoria Gardens to choose from. read more

Micaela at the Sunglasshut was amazing. Helped me with what I was looking for. She was full of confidence and gave me all the attention I needed. Come see her and get what you are looking for, don't settle for less. read more

This review is for Mary Lynn in the M.A.C department. She helped me finding the right shade of red lipstick alongside, how to apply it properly, and had an attentive and polite attitude. She didn't push me to buy additional products which I really appreciated. She had amazing customer service and knowledge! :) read more

Customer service and professionalism needs mass improvement. Usually the shoe area there's a hustle for someone to help... my guess is they no longer get commission. Staff look like they literally just walked off the street. T-shirt and jeans type attire. I couldn't tell who was working there. Had to search for help. Apparently you now have to go to the register and bring them the shoe you're looking for. They take your name down then yell your name out when they have your shoe ready for you. What is this in n out? That's just ghetto. The Finishline area is even worse. There were several associates just standing there. Not once was I treated let alone asked if I needed help. Not to mention it's only about 2 walls worth of merchandise. There were no other customers. Just poor customer service. Their purse section was the only area I received good customer service. The associate went above and beyond. Found the purse I was looking for in the back stock AND brought out another option that was similar that she thought I would like. End up going with her second option. However the floor plan needs work. Their brand signage and location of the actual merchandise was confusing. Would I go back, probably due to the higher end merchandise they provide. However I think I'll stick to ordering online & pickup or delivery. Experience matters when a customer decides to shop in store, so I hope they make improvements. read more

Today's mission is to find the perfect handbag or wallet for an upcoming birthday! Macy's has quite the selection of medium priced designer brands, like Coach, Kate Spade, Michael Kors, and others! This Rancho K Macy's is my favorite in Southern Cal for it's level if customer service and pristine appearance. read more

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The lady at the shoe department double charged me for the same item! I will be returning to this location to file a complaint read more

Macy’s Department Store - Macy's shoe department charges you twice for Items. I have called and complained to Macy's directly. - Department Stores Near Me - Rancho Cucamonga, California

I was Christmas shopping over the weekend and I witnessed a woman I rate and yelling at an employee over getting a gift bag embroidered so I just sat back and kind of watched the employee's speak to her as if they knew her and thought wow what a scene I bought my cologne and left today I was with my family making a purchase for my father-in-law and who do I see the same Indian lady with her mask on yelling at another employee about a display while wearing a Macy's employee name tag I'm in shock like who allows this I feel bad for this poor employee. read more

Disappointed came in looking for breast cancer shirts. The web site say in stock get to the store and asked 3 employees and nobody knew nothing. So there not in stock u have to order online. This is breast cancer awareness month shouldn't you carry shirts for breast cancer in store. You only seem to care about the latest fashion. My question why should I continue to do my shopping at this store??? read more

While being helped by a very nice sales person at the Chanel perfume counter, a Chanel representative abruptly, interrupted the sales person and had a very bad attitude stating she would help us. Very offputting and rude. We told her no thank you and walked away. I will purchase my Chanel perfume at another department store, but not Macy's. read more

Beware of all purchase on line. They will get you you buy low they we'll charge hi I purchased a purse that was one price online, but they charge me another price for returning it. The purse was damaged. All I want it was a replacement. They charge me more. read more