Great experience here at Macy's! Paul in Mens and Cristina in Visual Merchandising deserve 10 huge stars!! I went here to pick up a few items for an event I was attending, and Paul assisted me with finding the perfect pair of dress pants and what was on sale. I was a bit indecisive on which ones to get, then Cristina came by and informed me that the rack I was looking at had an additional 25% off in addition to the sale and helped pick out a couple of items! That information sealed the deal, and I was able to get all the pants that I was deciding between! Every worker that I came into contact with offered me assistance, which was great. The store was clean and organized as well! A++++ read more

Title: Buyer Beware: The Macy's Star Money Return Trap Rating: 1 Star (Would give a -1 star if I could) Disclaimer: Amounts used below are approximate estimates for illustrative purposes. Posting this to warn local shoppers across the area about a major loophole in Macy's return policy. If you use "Star Money" points on a purchase and later have to return your items, their system breaks down and shortchanges your actual cash. On a total out-of-pocket spend of roughly $60 across two items, their system only refunded me approximately $50 when I returned everything. An online supervisor admitted the glitch but refused a manual fix because of my lack of "prior purchase history." Do not fall for the Star Money trap--their system will steal your hard-earned credit card funds on a 100% complete return. Macy's Corporate needs to fix this error and refund my account. read more

This store opened with the Galleria Mall around 1983. I was a dedicated fan of Macy's back then. It was in my opinion one of the best stores in Dallas Then the gradual decline kicked in and 10 years ago I gave up. I used to buy mens,women's, children's clothes,kitchen appliances, bedding,you name it,I was a fan. So,today I found myself parking in their garage to walk through to the mall. I was surprised to find that they've pulled out of the nose dive. I bought some cookedware on sale for a gift. They have a long way to go but,looks like they're trying. Note: missing review. I used to be a regular customer here not that long ago and Know for a Fact I have previously reviewed it. Once again, inexplicable missing review? read more

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Wanted to buy a pair of shoes in the men's department, everyone one was occupied or standing around in fragrance, which idk who works with what. Went to a gentlemen across their Hugo boss section and said he couldn't leave his section to help nor offered to find someone who wasn't occupied. I miss Nordstrom their service is so much more elevated, that's why I only shop macys online. read more

This was not a fully stocked urban Macy's like I am used to in Union Square San Francisco (thought that one is sadly closing). I am on the hunt for a dress to wear to my stepson's wedding. The selection here was very mid, and the couple styles I liked were lacking in size selection for me. I have since discovered the Macys at Northpoint which is a completely different experience with loads of selection. (Though I was there the day there was a bomb threat and thad to evacuate...) SO if you want a Macy's skip this and head to Northpoint! read more

I went to the store yesterday and was greeted by multiple employees and they were extremely helpful in setting up a fitting room, bringing me back different styles, and helping me find one I need in the store. I absolutely will be back! Ramsha and her team were phenomenal! read more

The clerk assigned to the returns counter was busy looking at her cell phone, and acted like I was interrupting her day. She hardly smiled, was not engaging, and I had to break the ice by asking if she was having a good day. It's this lack of service that makes most consumers want to shop online instead of dealing with attitudes like this clerk displayed when I had a return to make. read more

I've always loved Macy's. Years ago when everyone was at the malls, service was poor, you had to hunt down someone to assist. But on this visit, I was here with my daughter and needed some nice clothes for a board meeting, since I had gotten too big for anything nice I had in my closet. It has been a while since I had to present at a meeting, glad my daughter was there, she found me a gorgeous Calvin Klein jacket with rolled sleeves in taupe - will go with just about anything. The surprise was that although there was only one staff member in the area, she greeted me with a smile and offered to take my jacket to a fitting room for me! Then she proceeded to help me find some slacks and a blouse. She ran back to her cash register when needed but was so helpful - not only to me, but other customers. Macy's, this was at 12:49 on 11/1/25, so please thank her for me. It made the experience so much more fun! read more

Went up to the furniture area and saw this nice chair for $153 (well that's what the price said). The guy came and said that isn't and I said why does the price say $153 then? Well it just come out of the warehouse. Someone is not doing their job!! After showing the price the 3 people in the furniture area ripped off the prices like it's ripping the furniture too so now they have ripped show room furniture. I'm not going to be treated that way!! So the store manager was not there so I'll be contacting corporate read more

Macy's - Price at Macy's that was marked wrong - Department Stores Near Me - Dallas, Texas

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I went to the store to return specific gifted items that did not fit or align with my preferences, possessing a gift receipt and having been informed by the gift giver to exchange the perfume if it was unsuitable. Manager Ayesha stated that she could only process the return based on the sale price rather than the original purchase price because the gift receipt only reflected the jacket and not the perfume gifted. I referenced the original price listed on the website for the perfume (also printed on the box), but she refused to honor the return at the listed price. Additionally, Ayesha mentioned that she had to proceed with the lowest amount and informed me that gift cards were the only option, excluding cash back. Given my ten-year tenure as a customer, I believe it's standard practice to offer a choice between gift cards and cash refunds. Since this item is a gift, I should have the option to choose between a gift card and cash back. Ayesha's request for me to contact the gift giver to obtain the transaction number seems unreasonable, especially considering it would require involving the gift giver in the return process. Attempting to resolve the issue amicably by politely reminding her of my valued customer status and the contribution my purchases make to her compensation, she responded dismissively, stating that my payment does not cover her expenses, and further escalated the situation by involving law enforcement. Notably, this incident marks the first time I have encountered an issue when attempting to return a gift item in exchange for a cash refund, given the specifics of the gift receipt and the purchase location at North Park Mall rather than the Galleria Mall, which necessitates an additional card being mailed within two weeks. I recorded the entire exchange, during which Ayesha treated me poorly. I requested that Macys resolve this situation promptly, specifically that the gift card accurately reflects the amount on the perfume box in light of Macy's recent policy change limiting returns to gift cards; I urge reconsideration of the policy to include cash refunds as an option for customers who do not wish to make a purchase. Furthermore, Macys has not even provided an apology in reference to this matter! Lastly, if this encounter is not acknowledge promptly, I intend to share my experience on social media platforms to highlight the poor treatment I received. From Ayesha (manager of the store). read more

It's wrong to put the men's restroom on the 1st floor, and women's on the 3rd. This contributes to a horrible customer experience, especially for families. Improving this will resolve stress that wasn't needed. The entire store also has a strong odor/artifical smell that will irritate sensitive noses. read more

So I am a lover and fan of Macys. There is no city I can go to with a Macys that I don't visit. Sooo we're on vacation and go to the Galleria Mall. Of course we're going to Macys. I have to say though I've never been so underwhelmed. The store is clean, well organized, customer service was ok I guess. But the selection of product was not great. The shoe department was small and lacked variety. The various women depts were.....not impressive. My husband however did like the mens dept and purchased several items. There is a Macys backstage here. Again I've seen better selection and in this case organization. read more

Macy's - Small shoe dept - Department Stores Near Me - Dallas, Texas

The store had no heater running in this January cold snap. The temperature in the store was colder than outdoors. Many employees had heavy coats on and some with knit caps on. It's a health hazard for the employees and customers to not have the heat on. Inventory was low. We did some shopping but got so cold, we left. read more

I was feeling e-Macy's-ated, so I came here and bought some clothes. This massive Macy's is at the Galleria of Dallas, and features everything you would want from a Macy's at the very high prices that you expect. I'm not sure how this department store stays in business considering they are quite expensive and are a little bit too conservative and don't really move with the times like Penney's tries to, but they do have one of the biggest stores at one of the biggest malls in Texas so they must be doing something right. I asked Barbie for a word on Macy's and she said JNL likes Macy's, so it must be cool. All moms seem to love Milfy's, I mean Macy's. Their sales are good. read more

Macy's - Feeling emacyated - Department Stores Near Me - Dallas, Texas

Store is really run down. Escalators aren't working, the carpet is frayed, paint is chipped, faded, and stained. The clothing selection is decent. My wife and daughters found dresses they liked. Service was good, cashier was friendly. Store is just in need of a refresh. read more

This review is of Backstage. I didn't even know anything about Backstage. A friend asked me if I'd been to Backstage and I asked her what was Backstage. Backstage is a store that is apart of Macy's and inside of Macy's. It reminds me of TJMaxx or Ross. This store within Macy's has discounted items. They also have clearance sections. I really like Backstage. I'm someone that likes Macy's products but sometimes I feel their prices are high. I was very excited to know Macy's had a section like TJMaxx. It is organized similar to TJMaxx. It's on the second floor near the garage. Backstage is only at selected Macy's. Backstage has a great selection. They have a nice beauty section, many purses, many shoes, luggage, clothes, and home items. I will say that I wasn't impressed with the clothes selection. If you haven't been to Backstage, stop by the next time you are in Macy's. I'm sure you will find good deals. read more

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I recent purchased two items, a coffee table and side table. Prior to it being shipped, I called attempting to cancel the order, but was told I called beyond the 30 minute window to cancel the order. As such, all I needed to do was not accept the order when it is delivered. However, I was never provided with an opportunity to accept or not accept the items. Instead, it was left at my front door step. This is inconsistent with what Macy's instructed. I had to call Macy's back attempting to return the item. I was told the items would be picked up by UPS and I would be contacted prior to arrival. I was never contacted prior to the pick up. Once again, this is inconsistent with what Macy's instructed. Once the items left my home, I closed the door assuming the items were taken away. Instead, one of the items (the coffee table) was left at my front door while the side table was taken. It seems like the smaller and lighter item was taken and the heavier one was left and I wasn't told the item was left until I opened the door again. This is the third time the process was inconsistent with what was instructed by Macy's. I had to call Macy's and was put on hold on and off for 32 minutes in an effort to return the remaining item. I asked for a supervisor was was told no supervisors were available. The representative, while attempting to be helpful, consistently spoke over me and would never (and I emphasize never) let me finish a single sentence. The process was horrific and a true demonstration of what not to do for customer service. Once again, I have been told that the item will be picked up and that I would be called prior to the pick up occurs. Let's see if this happens. I have my doubts and fully anticipate that what the representative told me will be a fourth occurrence of inconsistent instructions provided by Macy's. Macy's needs to do much better training staff on how to speak to customers. As it stands, I would never order from Macy's again and will recommend people I know to not buy from Macy's either. read more

Bought a cool Calvin Klein jacket that was marked down a ton the day before I was supposed to leave Dallas. When packing my bag the next morning, I noticed the employee left the security tag on my jacket. Macy's doesn't open until 11, so my plans on getting out of Dallas that day were completely screwed up. read more

Macy's - Department Stores Near Me - Dallas, Texas

Every single time I've ever walked in here there are always creepy employees staring at you. As soon as you walk in they all follow you around and blatantly stare at you like a hawk. Every 2 seconds they'll come and ask you if you need help or if you're doing ok. Like yes I will give you the same exact answer as the other 3 employees who have come up to me and asked me in the past 10 minutes. Learn to leave customers alone and stop staring it's creepy and your employees are not social distancing by coming up to my face every other 5 minutes asking me things read more

We went in to buy a suit for our teenage son for a school event in a couple of week. He is at an age when his size is between youth and men's. The sales associate worked hard to find a jacket and pants that fit him, which we really appreciated. But they didn't have the right color, so he offered to order the suit and have it shipped to our house. He promised even with regular shipping it would get here in a week, so we would have time for alterations before the school event. We paid for it in the store and went home. When we got home, we received an order confirmation email from Macy's which says the suit would take two weeks to arrive. That would leave us no time for the necessary alterations before the occasion and the whole purchase would be pointless! And this was not an inexpensive purchase by any means. So we immediately called Macy's customer service to expedite the shipping. They were less than helpful. They said it was too late to change the shipping method on our order or to even cancel it. On top of that, the customer service team is obviously offshore and the calls dropped several times. And they made no attempt to call us back whenever it dropped. We had to call them back three times and explained the situation over and over to different representatives. Finally one of them agreed to place a new order for us for the same suit and ship it express. Let's hope it arrives in time! And we will still have to deal with the hassle of returning the original order. I know Macy's is a brick and mortar store, so they don't operate with the same level of efficiency as Amazon. But in this day and age, it is ridiculous to take two weeks to ship a piece of garment yet refusing to change the shipping method within 3 hours of the order. If Macy's wants to survive in the market, they'd better shape up their supply chain and customer service. The service we have just experienced is simply unacceptable! Next time we are going to Men's Warehouse, even if they have a smaller selection in the store. read more

Super excited! I went to find sneakers since I was long over due for work out shoes. And shoes to use on the day to day. I thought the shoes would've been pricy since Macy's is a top designer brand store but they had a lot of items on sale. I was pleased they carried all the shoes I wanted to try on in my size. Because I went to a few others in the mall and they carry only one to two sizes per style. Each one I tried was very comfortable on good arch support and really great price. I purchased two pairs of Nike's and each one on sale for $50 You can't beat that ! I love them super cute and just what I needed for my work out routines and local runs. read more

Macy's - Department Stores Near Me - Dallas, Texas

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My husband was needing some nice business clothes and Macy's always has a great variety. The place was super busy. Still, the staff was abundant and helpful. Many employees (which is a nice change), so when we had a question, someone was there to answer. And even though they were busy, the store was still clean and tidy. They were having great sales, and my hubby was able to buy nice clothes without breaking the bank. read more

Massive store and with an over the roof stock and selection of goods. Unfortunately the bathrooms seem like they belong to another store! They are not taken care of well. They're dirty. The intended purpose is appreciated but keeping them clean seem to be a problem. read more

Macy's - Thilthy Macy's bathroom at the galleria - Department Stores Near Me - Dallas, Texas

Customer service: sucks! Men's shoe inventory: sucks! Staff available to check you out: sucks! Overall experience at Macy's: sucks! read more

Christmas shopping is already a nightmare, right? Well, how about Christmas shopping with an extra side of employees who don't give a f$%*? I walked into Macy's to pick up an order that I placed online, it was for a perfume I ordered so I went to the perfume counter to ask where I could pick up my order. Behind the counter there were a guy and a girl that were whispering and giggling...I know gossip when I see it. I asked them where I could pick up an online order and he told me in customer service on the 3rd floor. As soon as I walked away 5 steps, the guy tells the girl: "OMG, Did you see her hat? RIDICULOUS!". Sure, my hat was silly, but, Can you maybe go back to whispering just for kicks? A-HOLE! I go to the 3rd floor and as soon as I get out of the escalator, I see a MEGA counter with a HUGE sign that says "CUSTOMER SERVICE". I walked up to the employee behind the counter and tell her I want to pick up my online order and with an annoyed tone of voice she says: "You need to go to customer service"...I said: "Well, your sign says customer service" and she responds while rolling eyes that customer service is in the children's check out...Silly me, I should have known that! I walk up to the children's checkout and the employee was busy talking about her colonoscopy with the person in front of me who had already checked out and was just chillin' there. I wait about 3 minutes before I interrupt and I ask if I can please get my order. The employee asked for my ID but continues to talk to the lady. A few minutes later she walks away to "find my order" but the person who she was talking to starts walking with her while they are both engaged in the conversation. It got to a point where they both stopped walking and they were just talking in the middle of the hallway. I let that happen out of curiosity on when she would actually start doing her job. It was about 5 more minutes until I walked on her direction, very angry and ready to stop the conversation to ask for a manager. She sees me coming and immediately goes to get my order. Time to check out now, she gives me my order, an $80 tiny bottle of perfume. I asked if I could get one of the Macy's bags with handles and she said they don't have any and she recommends papyrus. Seriously? I am staring at a stack of bags right behind you! Whatever, at this point I either walk away or become violent, so I chose to walk away. read more

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This is the first macys where I dont get overwhelmed shopping in. So far I've gotten a kitchen aid mixer, makeup and work clothes and most of the time I've bought them online and pick up in store which has been awesome. When I bought my kitchen aid mixer, the cashiers brought it to my car for me which was amazing service! I got so many wonderful work clothes, and my Lancome makeup which has always been good. This is my go to shopping place at the Galleria mall and I'm so glad it's still open and running! read more

A large 3 levels store with plenty of items to shop. The staff were very pleasant and asked us several times if we needed anything. The selection sis nice and seamed to be very adequate. Overall a nice MAcy's to visit. read more

Oh, I have been shopping at this Macy's for probably the better part of seven years. And the decline of this location is just sad and been awful. The men's section is so hot forget trying on a suit you're just gonna get frustrated that you're sweating like a pig and leave. Not to mention looking people dead in the eye, who basically refused to help you definitely will not be back I'm sad to say. read more

Great shopping!!! Rozie helped me checkout today, she really knows her job and made sure I received the best deals and experience while shopping. This Macy's has a coffee and sushi bar. It is 3 levels. Would reccomend. read more

The overall appearance is what you'd expect from a shopping mall store. Though the reason I rate Macy's a 1 Star is due to the horrendous smell of urine in the Men's Changing room. I understand not having an employee to check in each person at the entrance but the carpet, bench, separation dividers, and internal walls need to be replaced. As I entered the dressing room I could smell an odor and it wasnt until I was in the booth that I smelt the smell to be urine soaked in the carpet wall and floorboards of the wall and stall. I ended up changing in the Womens Dressing room which were a bit better but I recommed to remove the carpet and just use a concrete flooring or spend the money on tile and an employee to all persons to enter. This needs to be addressed as I was in the Mens area and other men were in disgust due to the smell and changing talking aloud of the smell. read more

I hope this message gets to those who need to hear it...but I wanted to let you know that I've been a customer for many, many years, and I'm so proud that you...as a company, have chosen to continue offering the Ivanka Trump line. Thank you for 'choosing the right' and allowing her products to remain in your stores. Thank you for continuing to provide products and services to those of us who prefer to be the silent majority. I just purchased over $300.00 in Ivanka products and would have purchased more had there been a larger selection. I will continue to support Macy's and ALL your products, including Ivanka Trump! Sending blessing on your company that 2017 will be your best revenue year in history!!! DF read more

This is your average Macy's store. Clean well-kept shopping area. Friendly staff. Overall reasonable prices. If you need something that Macy's sells, you'll probably find it here. read more

This is mostly about the very kind ladies that helped me. Their names are Kendra and Melody and they work in the jewelry department. I bought a braided necklace less than five months ago from Macy's to hold my very precious pendant that includes all three of my sons names, one of which passed away a year and a half ago. I searched for the right necklace and finally decided to purchase one from Macy's. I was thinking that the quality would be great and I just wanted to make sure I didn't lose my Pendant. Part of the braiding came undone and the little pieces were scratching me and I brought it back to Macy's to see if they could fix it. I was told that they only would do anything about it within a 30 day period, unless I had bought an extended warranty. I did not remember being offered that, but in any case I didn't have it. I couldn't understand why they wouldn't do something about it since it was less than five months since I had purchased it. I felt like it should not have broken. Ultimately these ladies were very kind and caring and replaced my necklace. Although I don't agree with Macy's policy, I'm really happy that they have such great employees that look beyond the product to the person and the situation. Thank you again, so very much Kendra and Melody. Your kindness really made a difference in my day and I hope that you are blessed. read more

Four is stretching it, but I had a limited experience. My failed shoes from ShoeMart just would not cut it for my interview, so I made the trip to Galleria in search of the "basis, black career shoe." Nine West had already failed, and I was nervous I'd have to pluck down the $350 it takes just to get the salesman's attention in Nordstroms. Macy's was on the way to the big N, so I sauntered in and spied a cute pair of black slingbacks....that happened to be the ONLY pair of slingbacks in the store (or in the mall, apparently). So $99 and a Calvin Klein box later, I'm was good to go. Of course, now I'm nursing a dime-sized blister on my toe. Can't WAIT to be a gay man in my next life... read more

If there were something less than one star I would have given them that. This store is terrible. It's located in the Dallas Galleria so one would expect it to be a posh more upmarket shopping experience. They don't sell any of the top trendy brands and what little there is is picked over junk. They are more interested in pitching their own tired cheap brands. Customer service and management is a serious joke. The place always looks like it's been hit by a Texas tornado and is in serious need of a makeover. It's 2014 not the 80s. Thank goodness Nordstrom is in the centre. Avoid it at all costs and shop elsewhere. ;-) read more

Wow. Tried on a dress earlier today. Called the store a few hours later to see about purchasing it and having it shipped. I was on hold three times for ten minutes each time trying to talk to someone about it. Never got a human and got disconnected after ten minutes. Wow. Terrible non-customer service. read more

Fefe in the women's department is a DOLL. So sweet and helpful, will look through sales racks and try to help you find another size. Takes pride in her work and should. I've shipped at Macy's for years and this is the first time I have walked out thrilled at the service I have received and wanting to rave about it. read more

I always thought Macy's was better than this. Sometimes I feel as though their shoes are half to a full season behind and way too overpriced. And i always find myself wondering..."didn't i just see those shoes elsewhere for $20 less?" It's not always the case, but i just feel like I never find anything i truly like. the decor of the store doesn't help either, as it is rather drab and dark. Nor does the constant beeping of the security tags placed on literally every clothing item. I don't have a problem with the security tags on the clothes, but do they seriously need to beep every two seconds? I love shopping, but I've just always felt like there was something off about that store. I really think it is the atmosphere. Compare it to say, bright and modernly decorated Nordstrom, Macy's just feels like its a step behind. read more

Extremely rude customer service on phone!!!! Just go Down the road to Tuesday Morning on inwood. Better service and better prices anyways. Very very snooty woman. My shoes cost more than she makes in a month. Needs a reality check. Guess that's why Macy's isn't doing so well. #snootyOLDwomen #needtoretire #rude read more

I recently visited the Galleria to search for an interview suit set, and Macy's had the most organized selection in the mall. Because this was my first experience buying professional women's wear, I would have loved to receive some personal attention from an associate, but I shopped for at least 40 minute unnoticed. Maybe I appeared too young to pay attention to? Shouldn't be an excuse, but the area was largely unpopulated so I managed on my own. At check out I received 10% off for a fallen button, and a lovely wish for good luck during my interview. read more