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    Macy's

    2.6 (89 reviews)
    Closed 10:00 am - 9:00 pm
    Updated a few days ago

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    Reviews With Photos - Macy's

    James V.

    Actually had a great experience shopping at this Macy's in Bonita Mall. Parking was abundant and it wasn't too crowded on a weekday afternoon. The employee was helpful and efficient in finding what we needed, then checking us out. No complaints and would return.

    Andrew S.

    I haven't been to the Bonita Plaza mall in a few years. The improvements management has added are a sight to see and very much needed. The Macy's has always been an anchor store for the Southbay area of San Diego County. Macy's continues to survive, still offering a clean environment to shop and people watch. Most people are wearing masks regardless of being vaccinated. Staff are friendly and ask you if you need assistance. I noticed other retail stores have kiosks inside the Macy's such as Sunglass Hut and Lens Crafter, an interesting partnership with this store. Parking is very accessible around the perimeter and the location has always been convenient compared to other larger malls in the San Diego vicinity. It's a great alternative vs driving to Mission Valley or UTC.

    Bought some cologne

    Only time I come here is to buy some upper end cologne. I made the mistake of buying cologne online and they are usually knock offs of the original. Prices are a bit more expensive than online, but you are going to get the original cologne. Recently I bought the Versace cologne. They usually have cologne in a combo with some shower gel and after shave. The one I bought came with some shower gel. Like most Macy's its hard to find clothes my size here. So I rarely shop around here. This Macys is rarely crowded. Parking is easy and plenty. Inside its very clean and not cluttered. The employees are very kind and helpful, especially the employees working in the mens cologne section.

    Dirty dressing room doors.
    Melody C.

    Many times it is difficult to get service in this store. I was fine shopping without assistance but found the store dirty in the Junior Department. I tracked down a clerk and altered her to the floor in the dressing room. Someone decided to urinate on the vinyl floor. In another room the door was in the condition you see below. Can they do better than this.

    Chocolates!
    Maritess C.

    Came here to look around. I have a Macy's credit card and that can be dangerous for me. I can easily spend so much money but luckily they have discounts. I purchased a Shopkins toy for my daughter, a pink tan top that was reduced to $2.89 for my daughter, and Godiva chocolate bars that was buy one get one half off. I couldn't resist the chocolates. I got milk chocolate with almonds and a dark raspberry chocolate! Yum! The Shopkins toy was around $14.00. My daughter was happy and excited. Total came out to $25.00. The lady who was working the register near the kids department was super sweet and nice. She made conversation which is always nice. She gave me another coupon. If you spend $50, you get $10 off. It has it's advantages by having a Macy's credit card. I managed to find some cool stuff. I will have to come back. This store isn't as busy on the weekdays than on the weekends.

    I love this perfume one of my fave collection " La vie est belle " by lancome #juliaroberts of course she's my wcm :)

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    9 years ago

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    9 years ago

    good customer service! &if you purchase chlothes you can always go to customer service desk and get free gift box

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    13 years ago

    This Macy's is neatly organized, the staff are friendly and my shoe return was quick and easy!

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    10 years ago

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    Photo of Rondah D.
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    11 years ago

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    15 years ago

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    11 years ago

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    12 years ago

    this place is a joke...worst customer service ive ever seen.. Good luck trying to speak to a manager on the phone.. very unprofessional.

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    13 years ago

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    Page 3 of 3

    Ask the Community - Macy's

    Review Highlights - Macy's

    "I had an incredible experience at the Sunglass Hut inside Macy's thanks to Daniela.

    Mentioned in 3 reviews

    Read more highlights

    Windsor

    Windsor

    3.3
    (49 reviews)
    0.2 mi
    $$

    If you're on the hunt for a prom or formal dress without breaking the bank, Windsor is absolutely…read moreworth a visit. This store has a wide selection of beautiful gowns at very reasonable prices, making it a great option for one time wear events like prom or special occasions. While the dresses might not be the highest quality, they definitely look the part and for something you'll wear once they get the job done perfectly. The store itself is clean, well kept, and super cute inside, with a trendy and inviting atmosphere. Beyond the dresses, Windsor is also stocked with all the accessories you might need to complete your look from jewelry and purses to shoes and even undergarments that work with formalwear. It was really convenient to find everything in one place. We had the pleasure of being helped by Viviana, who was wonderful. She was kind, attentive, and so helpful in finding the right sizes and styles for us. Her warm attitude and eye for detail made the whole experience even better. Overall, Windsor is a great spot for stylish, affordable dresses and accessories with great customer service to match.

    I tried to return 2 belts, boots, and a dress that I bought not even a week ago and the cashier…read more(NATHALY who is apparently a manager that didn't even know the policy) was extremely rude. She told me that the only thing I could return was the boots since the dress was "dirty" (mind you i've never worn the dress!!) and my two belts were considered jewelry which apparently is final sale (I checked and no where in the jewelry section was a final sale sign and my receipt did not show final sale). On the plus side, I did call customer service and they were extremely helpful and said the cashier was WRONG and I could return the belts and the dress. I went to the Mission Valley location and all the employees there were very nice and assisted me. In the end the only thing I couldn't return was a necklace but I definitely had a better experience at another location. If you want HELPFUL and NICE customer service do not come to this location!! :)

    Photos
    Windsor
    Windsor
    Windsor

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    Ross Dress for Less

    Ross Dress for Less

    2.1
    (113 reviews)
    1.4 mi
    $$

    I'm not much of a Ross girly, but my friends do like shopping here so I end up browsing around with…read morethem! lol I can never find anything I like clothes wise, but I do come in from time to time for notebooks, mugs and house items. Great for making housewarming gifts, surprise gifts, work gifts or rare mugs/finds! One main thing that actually has drawn me in is the shoe section ! I love seeing all the new heels and sandals that come in, so I tend to stick to the that area if I am ever here. Prices are fairly good. Some items feel like a good deal, while others seem a bit overpriced. Lines can vary at times. One day they might be wrapped around the store and other times you can just walk right up to the register and pay.

    This location has a lot of Michael Kors bags for sale. They also have a lot of nice shoes well…read morestocked. The home section is always very well stocked but sometimes the items are strewn about by customers and no one is checking up to get things back to their correct area in the store. They have fitting rooms at this location and there is always an attendant to help you get into the fitting room. They really need to work on their jewelry display cases. They are a bit messy and when you see how they are NOT organized, it will make you not want to purchase any jewelry. Overall, this store is a good one. There is also a lot of luggage here for sale. Upon coming in, the luggage is on the right side of the store in the garage corner.

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    Front of the store
    Front of the store
    Air thing doesnt work and no trashcan
    Air thing doesnt work and no trashcan
    Front of store at night

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    Front of store at night

    Macy's - deptstores - Updated July 2026

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