Nice Macy's. Mess to get there, but that's traffic - not Macy's fault. My sister had not been to Macy's since COVID, so we went. Great sales. Better selection than most Macy's. Purse selection was really great. read more

Had t been here in several months. Two great experiences: one wonderful associate helped me purchase something in the Ladies section ( I wish I remembered her name!), and Oksana in jewelry was also quick, personable, friendly and very helpful. Would be great if I could have them around for my next visit here! read more

I had such a wonderful shopping experience at Macy's! Three different sales associates approached me with warm smiles and genuinely asked if I was finding everything I needed. It's so refreshing to receive that kind of friendly, attentive service. A special thank you to Jihad, who went above and beyond. She noticed I was carrying a large pile of clothes and kindly offered to place them in a dressing room for me. When I needed a different size, she happily ran to get it without hesitation. This level of customer service was such a pleasant surprise and made my shopping trip enjoyable and stress-free. Thank you, Jihad and the entire Macy's team, for making me feel like a valued customer. I'll definitely be back! read more

My service provided by Milana . "Impeccable"... it was her professional approach in handling my needs in sincerity and comfort. My situation was rather unique I was seeking help in the lingerie departure. I love the Wacoal bras, Milana fitted me and I recommend others request her exclusively, if you need a bra fitting. It was her character of kindness and the respect of my privacy that touched my heart. She is amazing! read more

Macys has been one of my favorite places to shop. I enjoy shopping online, recently I was looking for mens suits, decided going to the store was best because online shopping I wasn't finding anything that fit. Sarasota Fl, University mall, Sissy was working and helped me and my son find the perfect suits and accessories. Sissy is very knowledgeable in the suit department and her outgoing personality made us feel comfortable. read more

The place is a dump. Dirty, understaffed, rude salespeople, bad management & TACKY. Last Act is always a mess & the restrooms are disgusting. I was afraid of picking up a disease. Never again. read more

Our next family adventure take us to Macy's Store located inside of University Town Center in Sarasota with a category of 4.3 and more than 2,196 reviews this store with an two different floors and all departments ready to offer all the costumers needed. First Macy's I visited and they have an starbucks inside the store and they are an extraordinary excellent preparing your favorite coffee drink. If you come to the UTC you have to doing one in this Starbucks and Macy's to. read more

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Agree the associates are so rude here. They must pay them well for them to be so snotty and not care about a sale. Many are nice but the ones that work in the INC department are consistently rude. I won't let them ring me up anymore. Just walk over to the Last Call section and let them make the sale. read more

They sell me the credit card I didn't want it, Saissie was my merchant in that moment. That's unacceptable, my credit score was down because of nothing. I didn't want to get credit card but they sell it for me. I'm gonna sue the company and specially Macy's here. It was in November 22, 2024 time: 7:30-8:30 read more

Macy's - I didn't want it to get a credit card. You can see and hear what I said on cameras. - Men's Clothing Near Me - Sarasota, Florida

I have been shopping at Macy's for many years. Even have their credit card. Bought a purse and in two months it started to come apart. Took it to store and the person in the department store told me they wouldn't do anything about it. I would have to get money back from manufacturer. Don't complain brick and mortar stores for losing customers. I will buy my next purse from Amazon. read more

Their selection is unequaled and pricing is good. I love their holiday looks and wearing one of their looks adds to the ambiance and fun of the night. I have been a Macys customer since I was 16 and will continue to be one while their store is open. read more

I went in this afternoon (Sunday April 2nd) to try and find some actual gold bracelets to wear to events I have coming up the next few weeks. The manager/supervisor in the jewelry section with the dark brown ponytail immediately came up to me and asked if she could help me only when I compared a bracelet to my wrist in the mirror. I guess she thought I was going to steal something? How dare I use the mirror that's literally in the jewelry section to look at jewelry against my skin. When I asked her a question she stood on her hip twirling her key ring or badge or whatever acting impatient, offering me no actual help. She stood 4 feet away and watched me blatantly the rest of the time I browsed the jewelry section, though. Sure kept that area of the store safe from sales. I took a picture of the type of bracelet that looked best on me; I'll buy it somewhere else. There are ways to be tactful while preventing shoplifting. Following a customer through the jewelry section at a 4 foot distance is intimidation, not surveillance. Not worth the stress to shop for jewelry here. On another note, the manager of the sunglasses section was great and I desperately wanted a pair to look good on me so I could buy them from her. Wish the other manager compared. read more

Service was terrible. They helped me pick a ring out for my birthday on April 20th. With only wearing it a couple times a week this is still what it looked like before the end of summer. Their quality of metal is trash to say it nicely. They also told me my ring was full 10k gold and it was plated. I was ripped off and played. Oh and of course there is no manager to be found when I ask. read more

Macy's - almost 300$. Worst purchase I ever made. It snapped within a month. Terrible quality. And they told me it was 10k gold not plated at all. - Men's Clothing Near Me - Sarasota, Florida

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I had star coupons which stated that they were good on regular AND sale merchandise. I purchases some clothing items for my grandson.Imagine my surprise whenI check out and the salesclerk says my coupons are not valid because items are special reductions. That tome is bait and switch or fraud on the part of Macy's. Adeleski read more

This Macy's at University Town Center in Sarasota is a well managed Macy's that has everything that you need in a department store from clothing to home items. I really like their selection and prices here. I was able to find exactly what I was looking for. The staff here is very involved and helpful. read more

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Today I visited this location and received horrible, offensive imprudent service. This complaint is directed towards the service I received from the team leader masquerading around as the " Store manager herself, Deeny or Jeany, or Geany , who took my order ( we asked her for the manager. Whereby she rudely replied, " You're looking at her!" We later learned from other staff that she is NOT the store manager, but in fact like a team leader or something like a supervisor.). The store manager Jeany was rude, passive aggressive, sarcastic and at times demeaning towards me. I would proceed to say something, she would repeat it and look at me like I was an idiot. She told me to speak slower and slow down (even though I wasn't speaking fast). At one point during the order, I actually asked her if something I said offended her because she was incredibly rude to me. After both transactions, I also placed the order from her I received several rude glares from her behind the counter and what may have appeared to be her gossiping to other employees about it. I can't fathom her being a position of leadership, it's abundantly clear the negative ambience she has created in the store in comparison to other positive upbeat Macy's employees in dresses and shoes in the area. Towards the end of my visit my husband and I told her how offended and displeased I was with the way she treated me and all she said was "I'm sorry you feel that way,, but where are you from originally? I ignored her bazaar question, then she walked away. This is probably the worst Macy's I have even been to, and to receive poor treatment from store manager nonetheless is absolutely pitiful. The way she made eye contact, the tone of her voice and the level of sheer disrespect illustrates poor customer service skills. I am forwarding complaints to corporate and district manager of Macy's , to await their response. Deeny or Geany needs to be in serviced or FIRED as she does not belong in a high end store! Profiling us is unacceptable and I hope NOT inline with Macy's views.Where I was born is not her business as she quickly took my Macy's card read more

I have been a Macys customer for the past 15 years and had purchased many pieces of jewelry from them. I tried to return rings that I ordered online to the fine jewelry counter on 1/7/2023 at around 11 am at the Macys in Sarasota at the University Mall. There were 3 women associates, one of whom was a jewelry manager. They refused my return and were interrogating me about the merchandise, treating me like a criminal. I had to drive to another Macy's 40 miles away to do the return, where the lady at that counter took my return with respect and no questions asked!! read more

Donna (in the junior's clothing department) is absolutely fabulous! She's has a great soul and a lot of knowledge about the company's products. I really appreciate her taking the time to help me order specific items online that we could not find on the sales floor (because they were sold out of my size). She's great at customer service, and offers very helpful advice. Thank you, Donna for informing me about the current sales as well! This Macy's location has a nice selection of items. I will return in the future! read more

Lance was amazing. Helping me find the perfect wedding shoe. He is a gem! Best service.

Diana I think her name was ? She wasn't a normal houseware employee but I assume she was covering in housewares . I came to exchange a towel . She was really rude and presumptuous and could not be bothered read more

I used to be a hard core Macy's shopper. I loved the choices, the customer service, and those beautiful red boxes.... Today...I am switching brands. Today we went to Macy's and we were completely disappointed. Clothing laying on the floor in heaps. We could not find a sales person. And, there were no price tags on any of the items we were looking at in housewares. Regular items, clearance items, nothing marked on the shelves... not even a list of prices... nothing and no hints. I'm not interested in dragging items to the register in hopes of finding a sales person to tell me the price of an item.... read more

Nice , clean and organized Macy's. Not well stocked in the new season cloths. The staff are not friendly at all. The are lazy and don't even greet the clients nor offer any help whatsoever . read more

Zero stars needs to be a rating. What a mess! Terrible selection. Sad state of affairs. Clothes in disarray. Just overwhelmed staff, pray for them. Macy's has and continues to go downhill. read more

I shop here all the time but for the past 6 months the air conditioning has been broken I think? It's so hot I start sweating. I asked one of the employees downstairs if it's just me and they confirmed it's been this way for a while. One of the guys even told me an employee passed out!!! What the f! What kind of violation is that! Fix the air! read more

Walked through here due to where I parked and decided to stop at the Clinique station. I normally hate stopping at those places because the people are always trying to force things on you. Super glad that I did I got to meet Anne! She was super nice and very helpful! Got what I came for and left happy! I will be back! read more

Great store, great products, great staff. You will always find a deal, see my new MK bag, love it. read more

Macy's - Men's Clothing Near Me - Sarasota, Florida

Bianca, the manager at Clinique is the sweetest young lady! She knows all of the line and has excellent customer service! She made Mother's Day a hit for both Mothers in our family! read more

Extremely disappointed in cleanliness of Macy's. Trash EVERYWHERE- Trash on the floor, trash in the fitting rooms, trash on the counters. I was disgusted with this store. To top it off I went to the fitting room and noticed a TON of dust clumps everywhere on the floor...well, I looked up at the ceiling and it looks like they haven't cleaned the vents in years. I had to leave right then and there. Coming from one that always shops at Macy's, I will not be returning.. read more

Macy's - Men's Clothing Near Me - Sarasota, Florida

Went to use my Macys card so my mum could get a discount and then pay with her debit card for the dress that she wanted. However the young lady working there said she couldn't do it and said that, "the system wouldn't let her". When just 4 days ago I made a purchase at a Macy's in Houston using my Macys card for the discount and my debit card for the payment. Not to mention I work at Macy's and know for a fact that you can make a payment that way. She had an unruly attitude and instead of getting help to do the transaction she insisted on arguing that you couldn't do it. Work customer assistance ever. I use to love shopping and working at Macy's but this experience made me decide I never ever want to come back to this location again. I tried finding the same dress online so my mum could still get in and it said it wasn't even available online or in stores. Macy's has certainly gone down hill in the last year... read more

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Had the pleasure of checking out this brand new Macy's that just opened today! A key department store at the new University Town Center/Mall, this location is huge! Really nice as you could imagine and definitely designed to look more upscale than most Macy's locations. This is most likely due to the fact that this new mall is aimed at the growing affluent communities that surround it. Other than its look, everything else is exactly what you'd expect it to be. Imagine the look and feel of a Bloomingdales without all the very high end brand names. read more

Macy's - Men's Clothing Near Me - Sarasota, Florida

The ladies clothing department looks like a flea market. It's totally disorganized, clothes on the floor, I was very disheartened and did not waste my time. read more

I couldn't be more pleased. I ended up spending more than I planned but Tawny was so helpful with her suggestions. She saved me money by opening a credit card for me. read more

Fantastic lines of clothing and other items, although pricy, Macy's sets the trend in fashion. I love shopping at Macy's especially like today, after Christmas, when many items are marked down. If you apply for and obtain a Macy's credit card, they will also send you very good discount coupons via mail, such as on your birthday, and before/during/after holiday seasons. read more

My Macys statement came on line an hour ago. I tried making the payment on line, which I have done for years and it kept saying "Technical Error". I called them and got three different answers, change your password, wait a while and the last one was, you have to use Google chrome. I don't have Google Chrome as I have an Apple Computer and have been using this for 20 years. So then they tell me that only Google Chrome is acceptable. WHY??? Sandy Barnes read more

Lazy employees. I was in the lingerie department looking for several new bras. I asked the women who worked there if she could help me and she flat out told me no. I asked her if I could get a fitting, again she said no, I can't help you. The store just opened and she was not busy. I went Soma instead. The service there was great. read more

My boyfriend and I had a lonnng day of errands and shopping. Our last stop was to Macy's. We stopped in to pick up some items for our friends wedding registry where we were greeted and helped by Zach M. He was outstanding, patient, helpful, knowledgable and we couldn't be more grateful for ALL of his guidance. It was the most pleasant stop on our long day. We want to let Zach know that it was a breath of fresh air to meet someone who loves their job has much as he does and who has such great customer service skills! We will be back!! We also had a nice gentleman who checked my boyfriend and I out at the registers in the mens department named Bill M. He also was very helpful to us and our questions and we are happy customers! Thank you to both of you for being so upbeat, and wonderful to meet! read more

Second time i had to hunt and hunt for a sales associate. The unpleasantness of the staff is apparent. Definately will go to sarasota square macys from now on read more

Guy working was so helpful. Stevenson? Steven... I cant remember his name but he's tall, wears glasses, is black and super friendly. He has to sanitize every pair and he didn't make me feel bad about trying on so many and he gave a great recommendation that I ended up buying... been loving them. Great salesman! Great service! Will go back for more sunglasses!!!! read more

Beautiful new store but the staff is very rude. i purchased a pair of shoes for my husband. The lady was not friendly and did not check the size. When I got home a half hour away I had one 10 size one 11 size and two left feet. When I went to take them back at another mall that was closer, they told me they don't carry that shoe and could not take it back. They looked at me like it was my fault. I learned to double check myself when I shop at these Macy stores. It was a very disappointing experience. Also, they will not honor a coupon unless you have it printed out and hand it to them. The Macy's in Michigan always honor coupons even if i leave it at home. read more

I don't even know where to begin, I remember the days when I worked for Macy's when I was younger and we were there for every customer that walked in the door. I've been with my mother to Macy's in the UTC mall countless times and every single time we go we never get any help, we can never find anyone if we do their standing around talking with other employees, my mom doesn't have a lot of money but she spends a lot of money, she has that silver credit card or whatever it is one of the big credit cards Macy's offers and when she wants to shop she shops big time the last time we went we were going to a family wedding it was a week ago she spent over 1,500 in the store that day on Dresses, shoes, purses etc. and do you know who did the sale work ME, there were four ladies in the dressing room going to different events it was in the very dressy dress section I help them, went out and found them the dresses because there was no one available, and who got that sale? a sales person that was standing at the register‍ happy I could make her commission for her. We went to Dillards after that because I needed a pair of shoes I couldn't find a pair in Macy's. The minute we walked into Dillards we went to the women's shoe department there was someone there to greet us she took beautiful care of us we walked around the store for various different small items that we had forgotten in Macy's, everyone was wonderful! I cannot believe the difference in Macy's and Dillards, I don't know what's happened to that Store, I'm embarrassed to say that I ever work there. We went back yesterday because we needed to get my daughter and son clothing as well mom spent about $700 getting pants and shirts and a dress for my daughter and shoes, I Finally found someone after searching, was a very nice young man named Michael and he helped us with my son. We thanked him. then we went up to the dress department once again there was no one around, where in the nice cocktail dress area, I went around, my daughter went around, we went and picked out the clothing ourselves my daughter finally found the dress she wanted and there was a lady standing at the register again she didn't do anything she never even came over and helped us, went down to the shoe department and I think at that time my mom and had enough and my mom is a very quiet person she just lost her husband Two weeks ago it's very hard to have to go to this family wedding just going through a death, I think she has just about had enough when we walked into the shoe department and they were two sales girls over there chitchatting just looking at us and not approaching us and where they are trying to get shoes and I got my daughter sitting down and I'm trying the shoes on her ( she's pregnant) I'm on the floor doing it myself my mom actually yelled across the room to them to get somebody over, I went over later on and did apologize to the lady that was in the department with the two girls and I explained to her what was going on with my mom but I did say that no one approached us we have been looking at shoes for quite a while and trying on shoes for quite a while. Had to add that in there too. I think we're gonna be Dillards customers from now on, I told my mom to cut up her Macy's Credit Card finish paying it off and we're going to Dillard's from now on and she agreed with me it's too bad Macys has lost our business, They used to be a store I was proud of, I gave two stars because of the young man that helped us. read more