I usually only come to this Macys if I need to quickly get something. In this case I was sent to get cologne. The person that helped me was Sherlon & he was very very nice & helpful. He was a pleasure to work with. I would come back just for him. U have a gem. read more

Macy's - Cologne purchased - Department Stores Near Me - Valley Stream, New York

Dear Customer Service, I am writing to express my concern regarding my experience with a manager at the Macy's Green Acres location. During my recent interaction, I felt that I was treated unfairly and unprofessionally. The situation made me uncomfortable and did not reflect the level of customer service and respect I expected. Specifically, the manager's behavior was dismissive and unhelpful when addressing my concerns. I believe employees and customers should be treated with professionalism, patience, and respect at all times. I would appreciate it if this matter could be reviewed and addressed appropriately. I hope steps can be taken to improve communication and professionalism at this location so future experiences are more positive. Sincerely, Natalie Sparks read more

I always have a great experience when I go to Macy's at Green Acres Mall the staff is friendly, helpful, and informed with the latest product and merchandise on the floor. They have a wide variety of products and merchandise. You'll find what you're looking for. A little pricey but great quality of merchandise. During this visit, I got facial products and cologne for myself a little retail therapy never hurt anyone, lol. So if in the area, Green Acres Mall Valley Stream, NY. Stop in and check out Macy's out! read more

Macy's - Department Stores Near Me - Valley Stream, New York

Everything always seems to be on sale "here". By "here" I mean the Macy's is split between both sides of the mall. Women's & children's clothes on the busier side of the mall. Men's clothes & furniture on the other side. The service is actually pretty good and must be easier since there's not many customers inside the stores (compared to 5 years ago). Even if you don't find what you're looking for, check 'Last act' for hidden gems read more

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Decided to go shopping to see what 4th of July sales Macy's has. The sales were good. It's nice now that there's a Starbucks now. It wasn't crowded, but there were no salespeople on the 3rd floor. If you had a question to ask, no one was around. The good thing was no wait for the fitting room it wasn't messy with clothes still in the room. The items I wanted to purchased I had to go downstairs to pay because the section I was at there was no cashier. I would be nice if the cashiers would stop trying to push opening a Macy's credit card when I said I am paying cash. I understand that a lot of people are shopping online, but when you want to go to the store to try on the clothes or looking for a certain item it would be nice if employees where around to help. read more

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Macys just isn't it but at the same time I don't want it to go away lol is that childish of me maybe so but now and then you can find something you want to put in your wardrobe. Service is scarce unless you're looking for a fragrance those women are still geared to spray you at any moment lol. read more

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The store has gone under some renovations over the past a year and still continue to do so. Not a huge store but its decent. You can access Macy's via multiple entrances. Parking is free and there's plenty but traffic is brutal in this area during rush hours. As for any place if you hate waiting in line and struggling to get past people then come in the morning or 1-2 hours before closing. Oh absolutely avoid Friday-Sunday!!! First floor: handbags, jewelry, makeup is limited (there's a MAC counter located by the elevators going up), footlocker, Guess, Calvin Klein, juniors, last act and Customer Service. Fitting room is located next to Calvin Klein section. Literally this is my section as to where I find everything for myself. Decent selection nothing like 34st Macy's but it's decent depending on what you are looking for. Employees can be rude and I have encounter real rude ones that literally rolled their eyes!! But during my recent visit everyone was like really charming. The security guard was a sweetheart as she was full of positive energy and directed me toward customer service center. Everyone in customer service was nice and helped me process my return without a hassle. read more

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I had such a terrible experience at the Green Acres Macy's store today. The woman at the customer service area was so rude and unhelpful. I asked her a question and she was so dismissive of me. She practically yelled at me to go find a manager because she couldn't help me. I understand that she might not have known how to help me with my request, but yelling at me is really disrespectful and unprofessional. I heard that Macy's closed about 50 stores this year- now I know why. I will never shop at Macy's again with the poor treatment I received today. read more

Purchased a farberware 2-4 coffee pot.Not 6 months old & what junk $40 .Doesnt make coffee ,once completed you'll see light yellow color.You call this COFFEE, omg how can you sell this. Cheap junk of a pot and the consumer is the one who suffers. read more

Macy's - Coffee pot & metal discoloration - Department Stores Near Me - Valley Stream, New York

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Came here for a return and couldn't find the women's section. We stood on a 10 minute line to return something and were redirected to a different line. The second line took about an hour because only 2 people were working those registers. It moved so slowly. More people left the line than were being helped. Its not the fault of the cashiers...there should just be more people working the registers at this time of year when there are more people on vacation from work and returning items from Christmas. Everyone is antsy and impatient. I was nervous because of all the other negative reviews about returns not being accepted. I was lucky and got the better cashier. She knew what she was doing and processed my return very quickly, but the wait to get up to her was long. The other cashier was giving every customer an attitude. There was a manager/supervisor in a suit who blatantly ignored the fact that the line for returns was so long that it was blocking the main path. He kept drawing with his little ruler. Why not hop on a drawer until the line dies down a little? Isn't that what you're supposed to manage? read more

This Macy's is unorganized and the customer service is lacking. The clothing racks are in disarray. It is difficult to find what you're looking for because items are all over the store and not place back where they belong. The lines to check out extremely long on all the floors read more

I went inside Macy store in the mall valley stream Green acres June 8 2024 Saturday around 1:00 pm went to Mac cosmetic counter and I was asking for help with makeup and the two ladies had attitude like they didn't want to help me I was asking questions about the facial make up which color would go best with my complexion they was ignoring me alo had to ask again they both was rushing me to hurry up and it was nobody else at the counter but me I felt disrespected I still asked with respect about the product they was giving me shorts answers I brought some makeup I been useing Mac for a long time they really made me feel uncomfortable the 2 Africian American young ladies has to learn how to talk to the customer when we spending our money and not be rude talking with attitudes rushing you out when it wasn't crowded I felt embarrassed and uncomfortable the way they treated me was not right at all they need to go to training to learn better people skills when you dealing with customers they both was very unprofessional I don't want to go there at the Mac counter inside Macy to get make up anymore from there they are very rude and was ignoring me when I was asking questions about the product I was buying I'm so disappointed read more

Isn't it disappointing when a brand you love(d), and use to carry such weight is reduced to feather (not even)? I often wonder how bills, staff are being paid here. I've never actually witnessed a sale transaction at this branch. No lie. Each time I visit, folks are simply walking around gazing into showcases and at racks or like me, have no darn manners and behaviour and is just here for the wifi. Even at Christmas it was super boring. EVEN my family refuse to come to Macy's much less this branch, well as I'm being honest Green Acres Mall is the antichrist to them. Back to Macy's, is it poor management, PR, staff, location? I remember a time (before I was a permanent fixture 'round these parts), there was no way I could have made a trip to NY and not visit Macy's! Are you maaad?!? Macy's WAS NY, Macy's represented US shopping for me! Now, maybe it's just 2015 sucking it to them and like we do with our cassettes, it's nice to reminisce, tell the young ones about the days when...............but guess what, no matter how exciting we try to make it sound, it doesn't seem as interesting as the ipod or whatever it is the children are into these days. Maybe Macy's like said cassettes will soon make a nostalgic funny meme. Girl let's face it, we're getting older and not all of us are brand savy enough like granny Madona at reinvention. (Hopefully not) The End (for them) read more

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I cannot get over the amazing customer service I received tonight - in a busy holiday season. Manager Lisa went above and beyond to locate some of my order (paid for previously online) - they ended up being at the men's store but Lisa spent SO much time with me, making sure everything would be okay. I honestly have to say I have never had better customer service in my life. Lisa is a beautiful, wonderful soul and I am so grateful I was able to meet her tonight. As soon as I got to the Macy's men's store I was pulled off the line by Junelle (I hope I am spelling that right!) because Lisa had already let her know I was missing the mens items in my order. Junelle was also amazing. In my 33 years of semi professional shopping () I honestly have never had better customer service. Lisa you truly made my night and my whole entire holiday season. You are a beautiful soul and I am so so grateful for your amazingly hard work during this crazy, hectic season. Thank you !!!! read more

Wish I can give zero stars. I only came to this Mac location because I didn't feel like going to the one at Roosevelt field. Big mistake. You go there to get something and it's like you're on a deserted island waiting for someone to help you. All those Mac workers look miserable to the core. I don't know what their problem is. My friend and I waited sooooo long for help until someone finally acknowledged us. We turned around and other people were waiting and all the workers were doing consisted of walking past them and acting as if they weren't there. Horrible customer service. I don't think customer service exists in their company policy. Either Mac/Macy's don't care who they hire or what. Wouldn't recommend no wouldn't return. read more

Macy's - Behind the registers - Department Stores Near Me - Valley Stream, New York

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Meh...not the best customer service that I'm use to at Macy's. This is a Backstage store and it's my very first time in one. The prices are relatively great if you can find something you like in your size. People who troll will always get the best stuff first lol. It's a much more widespread store (which I like), lots of space and great new and old designer selections. Most are not stocked in abundance, especially the last act stuff but that's to be expected....they're trying to get rid of it. I probably won't return to this store again because the customer service sucks. The salespersons in the Coach or cosmetics departments are not welcoming or friendly. I'll try the store in Garden City. read more

I wish I could give zero stars terrible customer service from the cashier at Lancome, the supervisor (Mary) and the manager (Lisa). This location is the worst. Dont come here with any returns because they do not take back products that have been used. I dont understand how a customer can find out If they like the product without taking it home and using it for a day. Mary gave me some ambiguous rule that the product must be resealable. Lisa said that I should have known if I was going to like the product when the tested it on me because all allergic reactions come withing 5 to 10 minutes. Where is your dermatology degree? Are you an immunologist? I explained that my skin reacted negatively to the products and she refused to return the products. Worst experience at macys I've ever had read more

Macy's - These barely used items are the ones they said I could not return (the plastic is still on top of the powder) - Department Stores Near Me - Valley Stream, New York

Horrible service, pick-up. Waited 1/2 hr and no one came to deliver curbside. If you do not offer curbside delivery, do not advertise it. Never had this problem before at Target, Michael's etc within that whole shopping center. That's a damn shame you can't even contact the curbside department on the phone. Have an alternative system in place if you're understaffed and can't produce results. My time is precious to me! I couldn't get out and go in because of my infant son in the car. Today was supposed to just be a curbside pick up day. I work nightshift and on minimum sleep. Ruined my whole day. read more

The customer service in this Macy's is beyond deplorable. The sales associate in the Men's outerwear section rushed us to check out in her section because she was about to end her shift and she wanted us to check out with her so she could receive the commission though she did NOTHING at all to assist us and we had more shopping to do. In essence her focus was on what was beneficial and convenient for her not us; that is NOT good customer service. read more

I have to say and I always say when I go to this Macys' location. Ready for it?! It's too hot! I cannot understand why a store would have the heat up so high. Granted winter is coming. But yesterday was 50 degrees + out. So you picture the scene. Rather, let me set the scene for you. 1-it's Black Friday 2-It's crowded 3-People are rushing everywhere 4-Did I mention it was Black Friday? 5-IT'S HOT! The selection of merchandise in the shoe area was eh. Shoes were littered all over the floor. It was a big turnoff for me. The 50% off sign didn't inspire me to trip through the mess. The clothing sections were better organized but with the heat, I didn't feel like being bothered in that area either. All in all, I've experienced better. read more

This review is only for the MAC makeup section of Macy's department store located by the bags section main floor. Had an appointment for makeup session 1:pm that day because I was headed for a wedding that same day. At first , waited a bit but the outcome of my look had made up for it. The girl did a great job. Got a lot of compliments at the party . So, make sure you get the same girl that did my makeup. Her name was Genesis. Not sure if I spelled it right . Thanks Genesis!! read more

Don't get me wrong I love Macy's well love is too much. But their shoe department needs some Help. The sales associate looks like he just woke up , His hair all over the place , he himself needs to go to the shoe department. Macy's is one of those places that you go for looks, sheekness. Well this department has a lot to learn. And the wall hanging behind the register was tilted. I don't know maybe I'm anal but I come here for the glamour and the excitement of looking good. Please have a manager here on Saturdays before they open . read more

The Junior section here is pretty much disgusting so I don't even walk over there. Make up and perfume is cool. Always smells scrumptious. And you have a million\ girls trying to draw you a new face and of course another one trying to spray all types of stuff on you. The usual. The show section on the main floor.. by the Coach is lovely. The sale shoes are pretty decently priced and all the regularly priced ones aren't too bad either. They have some beautiful shoes. Right around by the watches. They have pretty nice watches and the watch workers are usually pretty nice. Kid section up stairs is usually pretty wreck. You'll have SOME friendly folks and some NOT so friendly. ANDDD I guess I'll share, some worker stole my mom's card! Getting all these weird charges. Little missy bought gift cards with my mom's card. Security was on top of that though and she was arrested.. but jeez! That's not nice. Aside from their theif, not the worst macy's on earth. read more

Macy's has really reached a new low. I went to purchase a gift card. The choices included Happy Chanukah. Happy Kwanzaa, but no Merry Christmas. Have you gotten that politically correct that you are willing to piss off loyal customers like myself? Well, job well done. I purchased ZERO gift cards this year from your store and have encouraged others to follow suit. There are plenty of other stores carrying on the Christmas spirit, and those are the ones I will support. Big mistake, Macy's...HUGE!!! read more

Once again I came to return a ton of stuff that I bought online from earlier this year. I love how convenient it is to return anything I don't like. I never shop at the store unless Im helping someone. It takes too long to look for things, it's faster online and I always read reviews before buying anything. I mostly buy stuff for the kitchen or try to find really great deals. All the staff we dealt with yesterday were very nice even with all the holiday craze. There aren't that many cashiers at each dept., so the lines are always so long. A few of the customers...have a bit of an attitude toward the staff, perhaps they've been waiting for a while or they're always so grumpy. read more

Worst service ever. It doesn't seem like all the workers fault but every time I come here I have to wait a minimum of 30 minutes to get some help! There's always only ONE person assigned to a specific area. I'm sorry Macy's management but one employee to man the shoe department alone is ridiculous. Especially on a Saturday night. Hire more people! No wonder the turn over rate is so high. read more

I like this store. Acceptable. They have some good sales, Their associates are nice.

This Macy's hardly accepts returns. It is the worse, and the staff is very rude. I was told I was unable to return my shoes from supervisor TASHA in the shoes dept. because I did not have the box, despite having the receipt and method of payment. Refusing to accept a return because I do not have the shoe box is like refusing to accept a return because I do not have the Macys shopping bag. I pulled up Macys policy online and asked Tasha to show me in the policy that having shoe box is a requirement. She was unable to answer me and refused the return. I left and contacted corporate. I was able to return my shoes at another location. GREEN ACRES MACYS DO BETTER!!!!!! - Non Returning Customer- read more

Two words: Absolutely ridiculous. I dread having to go to this Macy's for ANYTHING. Majority of the workers there barely look like they're interested in doing their jobs let along servicing you. I went to pick up an online order and waited an hour just to be told to go to a different register across the department. This Macy's is severely understaffed and the workers have such nasty attitudes. read more

I live in California and wanted a suit jacket that was only available in New York at Herald Square or Green Acres Macys. Since the jacket wasn't in any local stores, my only option was to call a store in New York & see if they could help me. I started with Green Acres and spoke to Mary, one of the managers. She took the information & said an associate would call if they had the jacket. The following day, she called. She found the jacket & was able to ship it to me. The entire transaction took place over the phone. Mary was kind & funny, she treated me like I was standing there in the store. I left a review on Macys.com and within a few minutes the Store Manager, Phil called. He thanked me for leaving a review when really I should have been thanking him! This is the kind of service that makes Macys stand out. They go above & beyond to help customers! I noticed some of the reviews for this location are low. Given my experience, I would recommend reaching out to Mary, Phil or another member of the management team. They want to make your shopping experience magical! They made it easy for me to shop at their store & I'm 3000 miles away. read more

Slow customer service, workers are not time efficient at all and the managers do not utilize workers to full capacity. They have more than enough staff, but half the staff moves like sloth's and gives a bad rep to the girl/guy that are fast paced, and yes I did not put plural guys and girls because I only notice 1 of each that work properly. read more

Got my makeup done here yesterday for a wedding. I was the maid of honor so I wanted it flawless and that I got. Domonique did it and I hope she will be there for a while bc my face was the talk of the wedding. Even the bride wanted to know if I was trying to out do her lol. Thanks D for a job well done read more

Macy's - Love it - Department Stores Near Me - Valley Stream, New York

I seem to have had only good experiences shopping here. True, it can get very busy as certain times of the year simply are. But the quality and prices are hard to beat. You get great selection and better prices (when on sale) than other department stores for Men's clothing. read more

Disinterested staff in a location which has fallen into significant disrepair. The place is usually not well-organised, and has acquired a dingy feel to it. About the only use I have for this Macy's is that I return items to it which I've bought online and found I didn't like. For actually shopping Macy's, I'll go to Roosevelt Field or NYC. read more

As a side note... the staff in this store doesn't represent the demographics of the surrounding communities. True as in other reviews. Workers in general are poorly trained. Have bad manners, don't make customer happy in most areas. I have chosen to ignore these Employees and try to buy the best values without their commissionable help. That's the sticker they put on every item they ring up telling management how good they are at helping customers buy! BULL they do nothing. read more

Let me be clear, I hate ALL MACY'S even online. I am only here to return some overpriced earring that are made from cheap material. Whenever I see a sale associate they always seem to be running away. The "coupons" do not work on nothing in the store. I will never make the mistake to purchase anything from Macy's again. read more

This store has to be closed and people need better customer service training. I was returning a purchase and had to go to HR or Customer Service dept. Had to wait 40 min. Manager Patt was extremely rude. She didn't wan't to explain why she doesn't accept the return, turned her back to me and walked away. read more

I went to cash out my outfits and the lady who serviced me named Pamela, didn't know what she was doing at first she said two of the pieces I picked up where wrongfully tagged, stating to me that the prices was incorrect. I then asked her what are the prices for these items? She says one is50$ and the other is 15$ with no proof. She made up the prices for both of the pieces. Maybe that's why the tags are not correctly marked cause you keep changing them. After I cashed out luckily I found another one of the jacket that I left back with the correct price of 20$. She tried to rob me and failed. Stupid old lady you need to have ethics. If you don't know the price of something, DON'T MAKE YOUR OWN PRICE. Are you the founder of Macys to mark your own prices on merchandise. Don't think so get your old ass to retirement and stop robbing people dumbass. read more

why would the men's section be in a separate building!?!??!? other than that....great macys with less lines/crowds. read more

This Macys sucks. I don't have much to say about it. The customer service is dull. The cashiers have an attitude all the time. The only floor in this Macys thats actually fun to shop on is the first floor. Thats where the juniors, shoes, handbags,comestics and fragrances section is. Housewares in the basement has good customer service though . People down there are very helpful. And they are knowledgable about the products. I will be returning here by default , because its close to my house. read more