I am writing to formally express my concern regarding my recent experience with Madera Toyota. We traded in a vehicle approximately seven months ago and were under the clear understanding that the transaction was completed and all financial matters were settled. It is very concerning that after this length of time, we are now being contacted and told that we owe additional money. This was never previously communicated to us. In addition, the person who called us regarding this matter was extremely rude and unprofessional. The way we were spoken to was unacceptable and added unnecessary stress to an already confusing situation. read more

Made an appointment for an oil change for a promotional price of $37 and also asked for tire rotation. They talked me into purchasing an oil change/tire rotation package for $233 for 3 oil changes and 3 tire rotations. I didn't want to use the purchased package yet (because of the promotional price). So I left my truck at my appointment time and went to lunch. Came back a couple hours later and it wasn't ready. One hour later I went to check and the truck had in fact been sitting ready. I went to pay and they only charged me for the oil change. Asked about the rotation and they didn't do it. I was so upset I asked for a refund of my $233. It's been a back and forth (mainly me communicating because Glory Hernandez doesn't bother to respond. When she did she said my refund would be issued in two weeks. It's been since February. Now the end of April and I still don't have my refund and she still has not responded to my two emails. Extremely poor customer service and a don't care attitude from this supposed manager. read more

Tried to sell us a car we didn't even want that. That's not what we said we were looking for. The kid was pushy to the point of arrogant really. I was totally turned off. He told us to come back another day and maybe he could show us the car. We actually wanted to see not going to be on my list of people I deal with or places. He was trying to push a used 4Runner and we wanted to look at a new Land Cruiser it was insulting actually. He pushed us to try driving a truck we were not interested in. read more

Brought my car in for a transmission service was waiting for my car and noticed one of the. Mechanics moved my car and he drove the back tire over the curb. I told the other. Servic. advisor that I seen him do it. They said. They would let the manager know and the manager would talk to me.But he hasn't came to talk to me and i've been here twenty minutes already. I'm starting off with a bad experience with this place read more

Madera Toyota - Service department - Auto Parts & Supplies Near Me - Madera, California

Update to review: Used Car Buyer Beware. The poor communication and lack of honesty at Madera Toyota Chevrolet comes from the top down. After my initial frustrating experience with Kien, management reached out with a "great deal" in exchange for removing this review. Over a 2 week period they still could not provide documentation showing that all issues with the vehicle had been corrected. During that time, more problems surfaced, issues they claimed had already been fixed. A second trip to the dealership made it clear: they weren't interested in making things right, only in pushing a quick sale and silencing an honest review. To make matters worse, none of the major work they allegedly performed was reported to the Carfax, only basic maintenance like oil changes and light bulbs. Buyer beware. I live nearly three hours away and made that very clear before my visit. Kien explicitly assured me that the truck I was interested in would be out front and ready when I arrived so I could view it and potentially drive it home. Based on that promise, I committed to the long drive. After arriving following a three-hour trip, I discovered the truck was not on the lot at all. It was in the service department, up on a lift. Kien claimed it was just routine service and told me it would be ready in about 15 minutes, which was clearly not true. We then watched a service technician take the truck on a test drive, making it obvious this was not simple prep work. Later, a mechanic informed us the truck required replacement of a tie rod, additional repairs, and an alignment. This means the vehicle was never ready, and Kien either knew that or failed to bother confirming before telling me to drive six hours round trip. We waited well over an hour beyond the promised time, only to learn the truck still wasn't ready. What made this experience especially poor was Kien's response when confronted. Instead of taking responsibility for misleading me and wasting an entire day, he deflected blame onto the service department. The service department did their job. Kien failed at his. Clear communication and basic honesty would have avoided this entire situation. When we finally left after over an hour of waiting, the only acknowledgment from Kien was a dismissive "have a nice ride back," which summed up the lack of professionalism throughout the experience. This was not a simple misunderstanding. It was avoidable, careless, and disrespectful. I would strongly caution anyone, especially buyers traveling from out of town, to verify everything independently before trusting assurances from Kien. read more

I just wanted to say a big thank you to Brian and Andrea who helped me get my new 2025 Corolla they helped me al throughout the process. They helped me get the price I needed and the car I needed. I really appreciate everything they did it was hard to find or get any help in the Bay Area they don't wanna work with your budget or give you much attention if they know your buying cash ,but here at Madera Toyota they really went out their way they went above and beyond ! I will definitely be recommending this dealer to my family and friends THANK YOU THANK YOU THANK YOU read more

Madera Toyota - Corolla - Auto Parts & Supplies Near Me - Madera, California

The old bait and switch. One person will hound you by text or email, when you finally drive the hour trip their, they not only switch the person you're dealing with, they try to sell you something you're not even interested in. If I want a Toyota, why give me the chevy guy who knows NOTHING about Toyotas. Also they don't have most of the cars advertised on their site. Don't bother unless you want your time wasted. read more

I recently purchased a Toyota Tundra from Madrea Toyota, and I have to say, the experience was absolutely fantastic. What made it even more exceptional was that the entire transaction--from initial contact to final delivery--was handled remotely over the phone, with my salesman, Gary, going above and beyond to deliver the truck directly to my home, almost a 2-hour drive away. This was, without a doubt, one of the easiest and most pleasant car-buying experiences I've had. To give a bit of context: I'd been eyeing a Toyota Tundra for some time, doing plenty of research to make sure it was the right choice for me. After narrowing down a few options, I reached out to Madrea Toyota. I wasn't looking to visit the dealership in person, as the location was quite far from where I live, so I was hoping to get everything done remotely. That's when I connected with Gary. From our very first conversation, I could tell he was different. He was attentive, knowledgeable, and incredibly helpful. We discussed the specific model, trim, and features I was looking for, and he walked me through all of my options. Gary was never pushy--he was focused on helping me find exactly what I needed, and he was patient with all my questions. Gary provided me with detailed information over the phone about the available Tundra models, explaining the differences between them and offering insights that helped me make an informed decision. He even sent me photos and videos of the truck I was interested in, which was especially helpful since I wasn't able to see the vehicle in person. When it came to finalizing the deal, Gary made everything so easy. We worked out the pricing, and he helped me secure financing over the phone. The whole process was transparent--there were no hidden fees or surprises. I appreciated that Gary took the time to clearly explain all the terms, and there was zero pressure throughout. He also made sure I understood all the features of the truck and how everything would work once it was delivered. Now here's where Gary really went above and beyond: once everything was squared away, he offered to personally deliver the truck to my home. This was not a short drive--almost two hours away--but he insisted it was no problem and that I wouldn't have to worry about a thing. He arrived on time, with the Tundra looking exactly as expected, and spent time walking me through the vehicle, answering any last-minute questions, and making sure I felt completely comfortable before he left. During the buying process, Gary said something that I'll never forget: "I'd rather make a friend than sell a car." That statement really stuck with me. It's rare to hear such genuine words in a sales conversation, and it made me feel like I wasn't just another customer to him--I was someone he wanted to help, not just sell to. It's clear that Gary's focus is on building long-term relationships, not just closing a deal, and that's something I deeply respect. In addition to the delivery, Gary made sure the truck was fully prepped and ready to go--he had already taken care of all the paperwork, and all I had to do was sign. He even synced my phone to the truck's infotainment system, showed me how to use the key features, and made sure I knew where to go for my first service. The level of service I received was truly exceptional. The fact that Madrea Toyota and Gary went the extra mile to make the purchase so convenient for me speaks volumes about their commitment to customer satisfaction. Even though we never met in person, I felt valued as a customer, and I never once felt like I was just another sale. The Toyota Tundra itself is everything I hoped for and more. It drives beautifully, has all the features I wanted, and I'm confident it will serve me well for years to come. I'm incredibly happy with my purchase and grateful for Gary's dedication in making the experience as smooth as possible. If you're in the market for a Toyota--and especially if you want a seamless, hassle-free purchase experience--I can't recommend Madrea Toyota and Gary enough. Whether you're close to the dealership or far away, they'll make sure you're taken care of, every step of the way. A huge thank you to Gary for his professionalism, outstanding service, and for delivering my truck with a level of care that's hard to find these days. You've earned a lifelong customer, Madrea Toyota. Thanks again! read more

If you plan on buying a new car here... BEWARE. The price is NOT what is stated. Not even what is stated online at Toyota.com. I wanted to put a deposit on a new car, but asked for an email stating that #1 my deposit is refundable (in case they try to pull something shady), #2, I didn't want any non Toyota extra dealer markups (catalytic converter vin etching, tinting, list goes on) basically adding up to 3700$ extra. First they said deposit was non refundable, then said it was refundable after I questioned it. Then said they could not, not charge for the extra dealership add ons. When a sales guy said we could opt out of the add ons. I pleaded my case that they are misleading, and Toyota online gave me a price out the door. So why are they adding extra. Basically came down to, if you don't buy extras, some idiot will. So, I will not be that person out of pure principle. Shady shady shady to get people interested. Also, the car was about 2 months out from delivery. I mentioned, had I not asked the right questions, I would've waited 2 months for a car, only to get the "extra add on costs"given to me. They pretty much agreed that that's what would've happened. Also I will be reporting them to the BBB and calling Toyota directly to complain. This practice needs yo stop. read more

Toyota Madera over Blackstone dealers any day. I've been in the industry myself for a few years. When I went in , I was prepared to deal with all the regular sales tactics and behaviors I've often observed in this industry. NONE whatsoever. Mike , the fleet manager , not even a sales consultant earning commission , made sure we had a seamless experience. He was transparent , honest , flexible much like the rest of the staff members I engaged with. I was so pleased that I brought my mom back two days later to buy a car. If you want to be treated with respect as a consumer/client , don't bother anywhere else , head straight to Toyota Madera ! read more

Toyota had an amazing national ad about leasing new cars. I had been looking everywhere online to find a 2024 bZ4X XLE Electric Vehicle. Madera Toyota had one. I called the salesperson, John Lancaster answered the phone. Through phone conversation, text, and internet, we made a very good deal. What made John's customer service so amazing was his listening skills. I asked questions. He answered them or consulted with others to find the right answer. Signed the initial papers online. Then, John drove from Madera to Los Banos to sign the DMV paperwork. So, I never spent one minute at the dealership. We just have to figure out a delivery date, and I'll be in my new car. I recommend Madera Toyota, and I would go there and ask for John Lancaster. His "can-do" work ethic will serve you well. Respectfully, Arthur J. Testani III read more

Trash don't buy a vehicle from here. Just bought a vehicle during from here During the test drive the vehicle smelled like smoke. I was told they would detail it get the smoke out. Drove five hours to get a detailed and a new stereo put in. Come to find out you can't get cigarette smoke out paid 65,000 for an ashtray at this F this place. read more

I've been buying vehicles from Madera Toyotas for over 10 plus years. I've referred many, many friends, co workers and family members who had purchased their vehicles from there as well. I acquired about a new Sienna minivan back in November from Angelica for myself. I also mentioned to her to find 2 more Siennas for my two brothers who are also looking for new Sienna minivans as well. I mentioned to her and her partner Isabell that I don't need and I will not pay for their added "Optional Non-Toyota products" that will add around another $2500. Isabell said, "ok" so I signed their "commitment form" to purchase the Sienna. We waited for almost three months and finally got confirmation that she'd found one for us. So my wife and I drove up to Madera to put a $500 deposit on it. A week goes by and I got a call from Angelica that our van was being built and we needed to go back to Madera to sign paperwork and get pre-approve. We drove back to Madera after waiting for almost three months by now. We got there and Angelica wasn't there so Isabell helped us. She asked how much we'll be putting down and I told her I'll put down $30k and finance the rest through EECU. She brought out their form that we signed a few months back with the dealer add ons still on it and I told Isabell that I don't want it and I will not pay for it like I've mentioned to her a few months back. She said she'll talk to her manager and see what he can do. She came back and said we have to pay for it. I told her I wasn't going to pay for it so she went back to her manager. At this point, her manager, Tyler Duffin comes to us and basically tells us that either we pay for their optional dealer add ons or we will don't get the Sienna in a rude and demeanor way. Saying he can make more money by selling it to someone else. I told Tyler that we're not interested anymore and would like our deposit back so he left us with Isabell. Isabell said she'll get with her finance director and he'll get in contact with us to get our deposit back. I waited a 5 days and no calls from anyone from Madera Toyota. In the mean time, I've tried calling Angelica multiple times and she will not answer my calls or return my calls. I will never step foot in Madera Toyota ever again and I will make sure my friends and families are aware of the way we weee treated. Madera Toyota has lost a long time and loyal customer. On a side note, I've heard that this place has gone downhill with the new management. A lot of the employees had left due to new management. read more

Madera Toyota - Their optional add ons - Auto Parts & Supplies Near Me - Madera, California

Went in for a used 2023 Toyota Corolla cross, left with a 2025 Chevy trax activ from blackstone Chevrolet. LOL. This place sucks! the salesman Michael was AMAZING he almost had us and then Adam ruined it. He was so rude and disrespectful, making belittling comments, that is not how you sell a car. read more

Cruz Becerra was very polite and well spoken he was attentive had great customer service he offered me a promotion that Toyota had at the time normal I don't like to give in to promotion or deals one may have but he sure convinced me read more

Very reliable work and the service that Cruz Becerra gave me was excellent. 100 percent recommended.

Our Rep Manuel Ramirez was amazing had no complications with helping us get our new 2025 Camry, overall amazing attitude and amazing customer service ! read more

The staff I chatted with here were very kind. I appreciated their responsiveness and helpfulness. Unfortunately in this wild market, my purchase went elsewhere only because that dealership found my car first. Definitely keep the Madera Toyota on your radar if you're looking for a Toyota! read more

It's funny, before writing this review I see others with the same bad experience. We contacted Toyota Madera after seeing a car online. After setting up an appointment to come in from out of town, they would NOT sell it to us at the listed price but kept insisting we had to buy the add ons, which we did not want. I was under the understanding that that is the price they had to sell it at and have known others to file DMV complaints over false advertisement, but they seemed to not care. After we drove away, they called 20 minutes later and said come back, "we will sell it to you at that listed price without the add ons". We drive back, during rush hour excited we had a deal! After waiting, signing paperwork and waiting again, a different manager approached us stating "we don't sell cars without mark ups". I was very confused with the statement and I'm sure he noticed the big question mark come over our faces, but we were welcome to come back when the car came into the lot and pay the mark up price. He was blunt, rude, deceiving and we were extremely confused! Not only did they waist our time, but confirmed the distrust in car sales people. Who asks someone to come back, confirms the deal, only to be liars and pull the ring out from under us. If I were the owner I would be ashamed of the way they have trained their employees and embarrassed by the lack of integrity. I'm glad our kids weren't present to witness the lack of values we experienced tonight. Who treats people like that?!!! read more

Purchased new 2018 Chevy Colorado as did a couple friends from this dealership. Very happy, have had my Corvettes service done there and always done right. They Call me and thank me ask me is all was good. The owner is fantastic and has kept the dealership clean and beautiful!! Hope to Purchase my next electric car which will be next from them read more

Madera Toyota - Auto Parts & Supplies Near Me - Madera, California

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Buyer Beware. Bait and Switch. Madera Toyota advertises on their website and SmartPath at MSRP. When you try to purchase it - they add on $3,000 worth of dealer fluff that you can't turn down. Honesty and Transparency is not a business model Madera Toyota believes in. Thank you for wasting my time. read more

After a long and tired search for the right Toyota I decided to go to Madera Toyota just to see what they had in stock. I pulled up and the Vibe was really different. There was a sales man standing outside on the lot ready to assist. He introduced himself as Misiel and asked what we were looking for. We told him and he walked us around the lot. Although it was pretty late and they were about to close he did not rush us through anything and he was very laid-back and talked us through the whole purchasing process. We took a test drive, he showed us the best priced car, and he never pressured us. I truly believe that this is what made the difference from Madera and other car lots that I had been to. I shopped the full state of California Online for a car. I drove from Fresno toyota to Handford toyota and Huntington Beach but this one was the one for us. The lot had an amazing price and the finance person on the first night when we were just looking was Rob he was kind. The next day our sales man called us back and was able to work out an amazing low monthly payment and a decent interest-rate. Jason also assisted us with financing on this day he was straight forward and personable . We walked off the lot with a 2021 Toyota! Not what we expected but better! This lot went above and beyond for us and I would recommend them to anyone in the market thank you Madera Toyota! read more

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It was time for my 10,000 check up. I planned on being there for a couple of hours. They were efficient and charming. Will use this service center always! read more

Please don't waste your time dealing with this madera toyota worst ever experience at any dealership. Saturday evening Michael nd Ram told us that they have one rav4 xse available in cavalry blue colour which costs around 43 something nd after negotiation over the phone Ram told us he will get us $500 off of the cost. We told him we are coming from stockton nd we needed car same day if he is willing to negotiate .we will come Sunday morning nd take it.he said yes.we spoke several times over the phone and texts on Saturday evening. Sunday morning we reached at dealership met with Ram he said i told my boss to take 500 off nd will negotiate we took a test drive nd Josh showed up asking me if I wanted white rav4 he will trade blue rav4 to another dealership nd get white one. I said no i'll take this i need it today im taking it. He again said we will deliver white RAV4 on Wednesday to you i said no i need it today that's why im here. When we sat down on table to make a deal so apparently they added accessories overnight nd cost of rav4 went up to 47k then 45k.when I asked about the deal with ram that we did over the phone yesterday Josh said Ram's job is only to bring customers.The behavior of the manager was surprisingly rude i never experienced such customer service at any dealership ever. Josh literally said im going to trade this blue RAV4 to another dealership nd get white from them nd will sell white RAV4 for even more price because people like white more. Simply just rip off customers read more

about a month ago, i was going to pick up some parts i needed for my store and Miguel helped me out so much, the part i picked up was really heavy and he loaded it onto my work truck himself. good kid, need more workers like that!! read more

DO NOT TAKE YOUR VEHICLE HERE!! This is a shady group of people. Not only was our "Representative", Jerod, useless. They practically refuse to let you speak to management. Jerod told us that our warranty covered a brand new transmission, we just had to drive 1,000 miles and wait 45 days. So of course we did just that. Then we bring it back, receive NO communication from him for days and finally he gets back to us, "the warranty won't cover, it's a pre-existing condition". Throughout the weeks they had my vehicle they communicate little to nothing with us. At this point I did not trust them to have or work on my vehicle and we had to just show up to pick it up because we cannot get in contact with anyone and again we are denied access to a management and no one answers their phones or calls back. They forced us to pay $1694 to release the car. So we pay in protest and what do you know? Car is sitting in the service lot with a tag do not start because the transmission pan was left completely disassembled. They provide no rental, no communication and just plain bad business! Not only are we out so much time and money but my vehicle is not even fixed. Do not trust these people! read more

So, you come to an agreed price. The price then is printed out. You sign the agreement and then when they draw up the contract,the price changes. They make you try to pay the difference after already having an agreement. Hell no! Josh the sales/general manager was responsible and yet would not honor his word nor the printed ,signed price!! His PR skills fall short... He ,however did give his full attention and even met that one customer halfway to agree to make the car purchase. But, for this Mexican it wasn't worth it. Thanks but not thanks! Going to another dealership!! read more

I would like to share my experience at Toyota Madera and how exceptional the service that was provided to my father and I. From the moment of interaction via telephone, I had the pleasure of conversing with Greg (sales representative), he was such a kind and honest person. When entering to meet with Greg, I could see that he was truly wanting not only my business, but also wanting for my father and I to have a good experience as he went above and beyond to help us get the vehicle we were wanting. I then had the pleasure to interact with Greg's sale's manager named Adam, who was also a very transparent and nice person and it could be felt that he was wanting the best for us as well as customers. Lastly, we were able to meet with the finance representative name Robert Sanchez, who provided us with such an easy experience and was extremely personable, plus very honest as well. I have been to other Toyota dealerships and let me tell you this one was the best by far! I recommend Toyota Madera to anyone who not only wants to by a car, but also want exceptional customer service. Thank you to the team at Toyota Madera! read more

Alex was great! Explained to me everything I needed to know and answered all my questions! I took my parents since they know a little more and he was communicating with them as well!! Alex is amazing 10/10 would be recommending this location. He helped me through the whole process, got me exactly what I wanted not what they wanted to sell me which means a lot ! Thank you!!! read more

I've been looking for a new 4runner trd pro for a while now. My wife stumbled upon one online and contacted the dealership. One of the salesman, Alex replied within minutes and we talked about getting it. I'm from out of town and on a strict work schedule and couldn't come in the finalize the deal. The next day another customer came in and asked them about buying the car. They told him he would be next in line after me. I really appreciate them holding the car for me as I was really interested in buying the car. Alex was able to drive up to Lodi the next day with the paperwork for me to finalize the sale. Needless to say everything went smooth like butter. Thank you Alex for the holding the car and a smooth transaction. He even picked me and my family up from the Amtrak station the day I picked up the car. read more

Madera Toyota - 2022 toyota 4runner trd pro - Auto Parts & Supplies Near Me - Madera, California

Madera Auto Center Toyota takes advantage of elderly people. These slim balls verbally say one thing and when the paperwork is shown it's completely different from what was said verbally. The online listing price is different from when you get there in person to speak to one of their salespeople, the trade-in value for your car is insulting, and watch out for the dealer add-ons even after a verbal commitment and hand shake. I will be reporting this shady establishment to the authorities for elderly abuse. Please go somewhere else. Toyota Corporate needs to be notified of this dealership. read more

The customer service portion of this place is horrible. They say they'll call to give updates on your car. We've received no information, unless we go in person. Calling didn't work, they give an excuse of "The supervisor/manager is on break right now", or "The supervisor isn't here today"... they said he'd be back by 3 but we still didn't get information. They've had our car for about 3 months now. It took our insurance company to try to get ahold of them to actually start working on the car and they were the ones to let us know what's going on with it. Save yourselves the time and money, go somewhere else for your vehicle maintenance/issues. read more

I received a call that my car was ready around 3 pm. I requested a pickup to the dealership. The lady on the phone said someone was en route to pick me up. I called around 5 pm to find out why I hadn't been picked up yet. Same lady said someone should have been en route. I lost faith in the dealership and decided to walk. It's about a mile away from my home. I got there around 5:20 PM. I needed the car the next day to take my daughters to school. When I got there, the ladies at the office played the blame game, didn't know who called me or set up the shuttle service. The lady at the reception asked why I didn't call sooner to follow up on the shuttle service. The manager said he would look into it and compensate for making me walk. I never received a call. I'm sure they could care less. I will never do business with this place again. I would rather pay more somewhere else read more

Been thinking about doing this all day from my drive back to the bay. Real talk the two star is for Alex being a cool and straight forward salesmen. Drove 2hrs here for a car I have been looking and they got a good price for it. Didn't want to drive here because it was two hrs away from me. I tired getting a ball park quote online from pics and vin on my trade in but they keep saying we have to see it person and it will be KBB value. Well I came here wasted my time and they low ball me under KBB and even didn't come up. What a big waste of time and this is why I should had trusted my gut and never came here. Don't say I am going to get KBB value and give me an under value price. I get it you want to make a big check from my car but next time you going to do this don't waste my time and just tell the truth yeah we not going to do KBB value. So I dont waste my time coming down here. read more

took car for oil change 60 miles later next day all oil was poring out towed car back to dealer they did inspection said there was metal in the oil needs a new moter not there fault nothing to do with there oil change have been asking if they would help they said no now i need a new motor. read more

Thank You Marty! And it's Lunar "Rock" now :) Just an update, My Lunar Rock 2021 TRD Pro 4Runner was delivered to me early January. As always smooth transaction and again Lisa and Tony got it handled with ease. Keep up to good work and see you on the next one read more

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Wow! I don't even know where to begin. Madera Auto Center's slogan is "We'll Keep You Coming Back." After recently purchasing a 2018 Toyota 4Runner here, my family and I can confidently say that the staff at Madera truly live up to that slogan because of the experience that far exceeded our expectations. Our experience began last spring when I contacted Madera Toyota to inquire about a 4Runner TRD Pro. I was already impressed with the correspondence between Lisa Dodd and I because she was so polite, professional, and knowledgeable. She was such a pleasure to work with, and because of that we did not hesitate to work with the dealership despite being 130 miles away from them. When my family came back from our visit out of the country we were ready to buy a 4Runner, and when we contacted Lisa again she instantly responded and told us they had a car ready for us with an ETA the beginning of January. The unfortunate thing is that we never got to meet Lisa because she was on vacation, but I'm glad to say our positive experience was maintained when she referred us over to Direct Salesperson Houa Xiong, who was really personable, well-mannered, and just a great person to work with! He had the car ready for us as soon as we arrived, and he made the transition into the finance office seamless. Lupe Martinez, the finance manager, explained the options for extended warranties/service packages and offered us packages that were actually catered to our needs. On our way back home we were even thanked by Lisa even though she was on vacation. Madera Toyota was a breath of fresh air compared to other dealerships. They are a family-owned business, and one of the few dealerships that still understands that the core of their business is based on the relationship with the customers. They really put their customers first, which was evident by the way Lisa, Houa, Lupe and the rest of the staff treated us when we bought our 4Runner. I'm convinced that those who purchase a car will have an outstanding experience, and it will be so exceptional that they'll keep you coming back :). read more

Madera Toyota - Auto Parts & Supplies Near Me - Madera, California

Bunch of people that don't know how to do their job in a professional matter. Don't recommend going to this Toyota. Very quick to call the right phone numbers when it's time to sign papers and sell cars. But never received a call to pick up my car when it had just need sitting there in their lot. I called for a whole week as well as my brother and kept leaving us in the dark as well as giving us the wrong date of when it would be ready. Tried telling us they called but it was a "wrong" number that we gave them? Okay then they should've tried calling the numbers that we gave when we had first created an account with them the first day we put a deposit down. Also I had called to speak to a manager and was told I'd get a call back in the next two days which I never did. Even the manager had my number wrong? Don't think so. After neither of us getting a call back we showed up in person. The employees were so unprofessional. After seeing us clearly upset everyone sarcastically said "hey!!! Your cars ready yay" and started clapping like they knew I've been trying to get information on it and finally showed up. As I was trying to explain the issue the salesman that sold me the car just kept interrupting me and saying "okay your cars here were already pulling it up" didn't even apologize or care. Guess I'm not the only one with this problem since their other reviews say such similar things. They need to learn to communicate with their customers. It's not all about just selling cars. Do your job right and people will wanna come back. Made buying my first new car experience bad. As I was waiting for my car being pulled in I saw a salesman roll his eyes behind some customers looking at cars. Guess they're all like that there. I've never left a review anywhere but that was just ridiculous. Hope you guys learn from reviews and don't brush it off because you guys look like clowns thinking it's funny for customers to be upset. read more

No one contacted me. Yelp won't let me Post my response because it says it's too short of a reply. read more

In June I purchased a certified pre-owned 2015 Toyota Rav 4 from Madera Toyota for my parents. I also bought a brand new Toyota Rav 4 V6 from Madera Toyota in 2011. I always bring my car in for service even though I don't live in Madera. I brag on Madera Toyota all the time. I can't tell you how embarassed and disappointed I am with what happened to my dad when he took the Rav 4 in for his first free service. He put 2000 miles on in from June 2018 to November 2nd 2018, the date he took it in for service. They told him he needed new brakes at $400.00 and a cabin filter replacement at $50.00. How could the brakes need replacing on a CERTIFIED PRE-OWNED vehicle in just 2000 miles? Do you sell cars without checking these things? Dad took it somewhere else to get brakes replaced but did, unfortunately, give you $50.00 for the filter. What a rip off you are. My dad will never go back and now I won't either. I will also tell everyone I know not to buy a Toyota from Madera Toyota. read more