I brought both my truck and RV in for service. While there were multiple issues including…read moreunauthorized charges and a significant price discrepancy, my primary concern is that this shop sent my family down the road in an RV with dangerously weak trailer brakes due to incomplete work. The original quote was $3,000. The final bill was over $5,000. While I understood a ~$350 increase for upgraded RV tires (load range E vs G), the remaining ~$1,850 in additional charges was never discussed or approved. On my truck, I agreed to brake replacement and an inspection. When my wife picked it up, she was told I had also authorized an oil change, fuel filter, and engine oil filter replacement. I had not. We had recently had all of that done and were nowhere near due for it again. Those charges were added without my consent. For the RV (leaf spring replacement, bearing repack, and new tires), we specifically scheduled in advance so that the shop could complete the job in one day as they promised. When we picked up the RV, the trailer brakes were dangerously weak. I alerted the employees before we even left the lot, but was told to test them on the road and that they would likely improve. They didn't. As it was already past business hours, I decided to call first thing the next morning. The owner sent the same workers to my location, but they only inspected one brake, then left without finishing or notifying us even though my wife was outside the entire time. The owner became defensive, incorrectly insisted that checking one brake was enough to diagnose all of them, and stated he couldn't spare his workers to return. I was left to perform the diagnostic troubleshooting myself and confirmed that the brakes had not been properly adjusted after the hub service, a standard required step explicitly listed on my invoice as part of the job. The owner never returned my follow-up calls. The safety of my family was put at risk due to incomplete work. Use this shop with caution.

These guys are so awesome and literally turned my night around when my car decided to break down in…read moreJasper, literally an hour and a half from home. Needless to say, I was in a mood, and I turned to my roadside assistance for help and was directed to Certified. Originally, roadside assistance set my car's destination to a Chevrolet dealership, but it's a Toyota, so after I called Kyle to check the status of my tow, he recommended that I have my car towed directly to Certified instead since there's a mechanic there as well. Tow and mechanic? I'm all for it! William was dispatched to our location, and he contacted me when he was on the way and arrived so quickly! He also patiently waited for our ride to arrive before getting the car on the truck. I was amazed at how smoothly everything went considering it was late on New Year's Evening. My car was diagnosed and fixed the very next day. My fiancé was able to pick up the car the following day. The part, labor, and tow totaled to $400. How awesome is that? You guys saved my life! Thanks so much!