I've lived in this apartment complex for over four years, always paid on time, and never had…read moreissues, until recently. Unfortunately, the way management handles residents is extremely disappointing. If a payment is even slightly late, they immediately send your account to collections, regardless of your long-term payment history or past reliability. There is zero grace period, zero understanding, and zero willingness to work with people. On top of that, they charged my account twice even though my resident portal clearly showed a zero balance. When I brought it up, they refused to refund the duplicate charge, even after I explained that my bank would hit me with fees because of their mistake. They simply didn't care. I'm now forced to pay extra fees for an entire month due to an error on their end while they continue to act like it's not their problem. This place has become money-hungry and insensitive to its residents. If you're considering moving here, be aware: they take advantage of people, offer no flexibility, and don't take responsibility for mistakes that cost you money. After years of being a good tenant, this experience has completely changed how I view this complex. I would not recommend it.

I have lived here several years and my favorite thing about northport is the view! In summer I feel…read morelike I'm at a resort and on the winter like I'm at a winter land resort lol it's beautiful! It's like a big family I love the office staff! The girls are always so helpful and ready to help. The maintenance here is great as well as groundskeepers. My favorite person is Cooper and my dog adores him and so does our family and whenever my dog notices him she runs straight to him and he's always so loving and caring. If you're looking for a place come check these apts out! You won't regret it!

My husband and I have lived in this community for just over a month, and I must say, we absolutely…read morelove this community and we absolutely adore our apartment. It's very quiet, clean and welcoming. It's actually feels like a single-family one-story home. It's very spacious and the huge 2 car garage is a bonus! The appliances are much smaller than we'd like though. The main tub and master bedroom shower are ridiculously very small, however; we are learning to live with these downfalls. No community is 100% perfect of course, however; we are glad to call Redwood our home. We had an option to move elsewhere not too far from here, however, due to the open floor plan with cathedral ceilings we chose here and are glad we did. The monthly food trucks are very appreciated for those nights I don't cook dinner (which is very few). The office manager, "Lonnie" and his team are very professional, friendly and business oriented. I love the way this office is ran. I have been a customer service professional for over 30 years, so I, personally appreciate it when I see others providing the same level of good customer service to others, especially my husband and I. The maintenance guy is absolutely the best! He is friendly, prompt and attentive. The turnaround time is stellar (1 day or less)! This sets this community apart from others, the wait time for maintenance requests at our previous community was 3-4 days. Overall, we are super satisfied living here, and plan to call Redwood our home for a long time. It's a lot of things we will never compromise on when living somewhere, some being: comfort, convenience, and quietness, and this is exactly what we found at Redwood :).

They are attentive and so kind! I really appreciate the Maintenance Team! It makes my stay here…read moreeven better.

all this park cares about is getting more and more new homes in here.they have a girl who doesn't…read moreknow how to plow the streets.today is feb.the 7th our side streets and the main roads are full of ice.they have salt dispenser mounted on the trucks but they never use it.another cut back.one day someone is gonna get hurt from a slip and fall.seems they don't care.the guys that cut the grass are hacks thier blades must be worn out.they dont trim the grass where it meets the sidewalks it looks terrible.theres deep ruts in the grass by the ball park thier deep if someone walks in one of them thier gonna get hurt.theres huge sink holes in the ball park area the streets are crumbling badly.they tried patching the huge cracks deep and wide cracks.after one winter the cracks were back.chunks of asphalt are geting worse.at oliver street they need a speed bump its like the daytona 500 in here.one day 2 suvs were raceing down the street.they were going at least 50 plus m.p.h the playground is maybe 4o yards away.all day long iam screaming at people to slow down.ive been asking the office to install a speed bump for years.seems they dont even care about the childrens saftey..pretty sad one day someone is gonna get hit by a car.these mothers walk thie children in the streets with baby carriages.that day of the race a women and her baby were walking next to the curb.when she came by my house i asked her if those cars scared her she was shaken up. know that things can be wrote off on taxes like 60 percent or so.this is when bob was here on maintance i told him about this and he said that thier gonna put a speed bump in.around 5 oclock thier runing that stop sign all evening.then we have the mini bikes woth no mufflers on them constantly back and fourth.theres dirt bikes in here also.when i complained about this i was told to get thier addresses and call the office.thats not my job.i miss the old owners they cared about us.on day my neighbor got a pit bull and it was aggressive.with all her strength she had to hold the dog down it was on its hind legs barking loudly trying to get at those children.i went up to the office and filed a complaint i still have a copy of it from about 4 years ago.no one dod anything about it.the old owners wrote people up that had these dogs not one was in here.besides per the rules thier not supposed to be in here.for a month i kept calling the office about this dog and nothing i gave up.its really sad that sun homes doesnt care about us or our saftey.per the lease our right is to peacefull liveing yea right.my neighbors and ive talked to alot of people thier tired of this park also.between the mini bikes,dirt bikes 4 wheelers and loud cars blowing through this stop sign its time i sell my home and leave.

It can be a good space if you're starting out on your own but the office communication is horrible…read more They have raised my rent due to maintenance matters but it takes pulling teeth to get maintenance out to do something.Things look nice in the home but are cheaply bought and put together. I don't recommend moving here but other properties might be better or just another whole company

Before you read all the bad reviews, let me remind you that you cannot expect apartment life to be…read morelike the life you'd have as a homeowner. Yes, nothing will ever be as you imagine and want, leave that for when you are a homeowner. I too complained in the beginning, but that's because I lived as a homeowner for a long time. I forgot that some people are not tidy, and some smoke weed, and argue and don't take care of their pets. Still, the worst I experienced was some weed smell, and shortly after complaining, the people I thought were doing it indoors were gone. Most smoke, whatever they smoke, on their balconies. I have never seen issues with pets, bags are provided by the complex and there is nothing on the grounds ever. Pets are registered and DNA tested and rules are in place. People follow the rules from what I see. I rather enjoyed all the pets here and watching people connect through their pets. Kids play outside in playgrounds and it is great to see that. I can tell you that a lot has changed, most of the staff and management are new and have been more than nice to me, especially Megan the manager. I see a lot of updates being done, both cosmetic and major ones; like updated kitchens and laminate flooring being installed. I rented my apartment prior to updates, still it was very nice, everything in working order. I took a lot of pictures and videos so I am not worried about having issues moving out. I lived here for a year and never once called maintenance. Not even a lightbulb changed. It is a great location and grounds are maintained well. It feels very safe here, I have not seen or heard of any issues. It is still very quiet and worry free living here. Until you buy a house, renter's life will be rather similar everywhere so be cautious of negative reviews and just visit, take a look and get a feel of the community. Great location, nice apartments inside and out, and price is reasonable for the area.

Third time I've had my package stolen with picture proof that it was delivered to the apartment…read more It's not a safe place to live.

The maintenance team is punctual, communicates efficiently and goes above n beyond to meet…read morerequests. Shoutout to them:) and my apartment was very clean and upgraded with brand new flooring, carpeting, and light fixtures upon move-in!

I love my little apartment at knottingham apartments. Amy in the leasing office is super helpful…read moreand sweet. The grounds are well maintained.

DO NOT STAY HERE. The apartments are run down, the smell of marijuana seeps through the apartments…read more The management here is terrible. They only want your money. They say one thing and do another. Martha is quite frankly the worst person I've ever dealt with. She is so rude and unprofessional. She prides in treating people like crap. I'd never stay here again solely because of her.

We love living in this friendly community! Monthly events. Friendly staff. Very responsive to your…read morerequests.

Do not move to this place unless you like constant changing of rules and high rental increases…read moreevery year. The places cameras to spy on the residents at the garbage bins this was ridiculous. The increase this yr was up to $100 a month and this is a senior place and seniors are on fixed incomes. They charged me $300 for a carpet stain my furniture made on the carpet there and then replaced the carpet after i left anyway. It had not been replaced for 7 yrs or more since i lived here anyway which MI law carpet is suppose to be replace every 5 yrs. This owner and management has no idea how to treat seniors either. Sometimes i felt like we lived in prison too here kinda looks like it too IMO. I am so glad i moved away the frustration of everything was almost too much for me i will miss my friends i have met there but it was not worth the anger this management and owner was causing me and others too. This place was so much better when the township owned us. By the way i do not live in California.

We are newly retired couple. One of the top reasons that we were considering downsizing from a…read more1700 sqft. house to apartment living is there is absolutely no additional maintenance and upkeep costs, no worries about cutting the lawn or snow removal. All the maintenance responsibilities and appliances cost is provided by Shelby Manor. When we moved in there was already new carpeting and new ceramic flooring in the large bathroom. Over time we had the kitchen floor replaced and a new dishwasher replaced. Our unit has a stackable clothes washer and dryer and even a microwave oven and of course we have an oven, stove refrigerator and garbage disposal not to mention our own hot water heater, furnace and air conditioner. These are all provided and more importantly maintained by Shelby Manor, nothing worst is having a furnace go out in the middle of winter with no one to call for help. The best part is the maintenance and repairs of the units are handled by the full time staff. We had a small water leak in our ceiling from an upstairs air conditioner. Mike came over first thing in the morning, stopped the leak upstairs brought in a fan to dry up the damp carpet checked for mildew and found none. The ceiling needed plaster repairs, which means let the ceiling dry out, mud the repair, sand and mud and let dry again, and 3 coats of paint to match the ceiling. This of course took Mike several return trips to do a professional job, he keep us informed when of the scheduled trips and explained what and how he was preforming the work. Each trip was super quick lasting not more that 15 minutes, so it didn't interrupt our day. We really enjoy living here there is a good community of friendly people. Thanks Shelby Manor, Don & Irene

good atmosphere to live but the maintenance team isn't the greatest and you never know when they…read moreare going to come especially since I work full time and I have 2 dogs. The water and sewerage is pricey and the administration fee for "yes" program ... what's that for?

There was no one around to give me a tour. No Matthew how many times I called up. We I went a…read morejanitor opened the door a gave me a brochure.

Horrible mold in almost every apartment. Slumlord fix special is all that's done about it. People…read morein the office are rude and passive to concerns.

I have rented from Olivewood for several years. The rent used to go up about $10-$15 per year. As…read morethey remodel units, the current resident gets to pay for it while they remain in the older unit, forcing you to switch units or move out. The water bill used to be $25 a month for one person on the lease. With a change in billing, I now pay an additional $50 or more dollars over and beyond the rental rate. (This equates to $150 per quarter which is more than my son pays in a house with 6 people living in it.) They normally offer a one-time carpet cleaning during the lease renewal period. Due to financial hardship this was not honored in March of 2024. Upon getting back on track with any outstanding balances, one would like to think the request would be honored once the tenant has regained good status. Upon following up in August of 2024, the management team denied the request to clean the carpet but offer a discounted rate. Corporate greed or personal attack, either way it is just not right. Lastly, this property requires 60 days' notice to vacate. Here we are 75 days until the lease ends, and you would think out of courtesy new rental rate would be disclosed by now giving you time to decide if the new rate fits the budget. As of now, if you planned to stay but got a large new rental rate, how you are to have time to decide if you want to give notice. I could go on and on. I am still a tenant today looking forward to vacating the premises soon as the lease terminates.