This review is from the point of view of interpreter. It looks pretty modern and clean office. The…read moreclient and I didn't have to wait too long and we were informed at all times that the doctor was with a bit of delay. Doctor was very courteous both to the patient and myself, respectful towards the interpreter role. I always learned several new things during the visit. Good experience.

I have to say that the office staff was wonderful, polite and efficient. I am new to this office…read moreafter having some type of brain event. Time frame for scheduling appointments seems excessive, but the jury is out on that

I would not suggest choosing a doctor from Arch Health. I'm finding a new doctor asap. Arch's…read more"system is undergoing maintenance" so you can't reach your doctor's office by phone. They hope this maintenance will be completed in a few weeks. They are not refilling prescriptions or making or changing appointments over the phone. You have to go into the physical location to request these things. I'm out a medication I have to take and I will need to take 2 hrs off work tomorrow to drive to the office and make an appointment and beg for a refill.

Dr. Barba's nurse just opened Dr. Barba to malpractice. Dr. Barba's nurse prescribed a medication…read morethat I am allergic to which can cause anaphylaxis. She talked to me but she did not ask if i had any allergies and I doubt she checked. Dr. Barba great but I would not recommend due to his staff. The really sad part is a PT outside of Arch knows that the medication has egg derived ingredients.

All the staff are very kind and friendly and all supported me and congratulated me on my newborn…read moreeverytime they walked in, except for the social worker. She came into my postpartum room extremely rude and hostile, didn't even smile, didn't even congratulate me. She was very condescending and seemed to want to make me feel intimidated based on her job title, once I even found out what her job title was after our altercation... She demanded to me rudely to turn my TV off because I kept asking her to repeat herself, even after my infant was crying over her and I couldn't hear her, I wasn't even aware she was the social worker because she did not state that, she must have used another term but I was unaware she was the social worker when she introduced herself and her job title to me, not once did she say "social worker". After she left I asked the nurse when the social worker would arrive and they told me that she was the social worker. Her name was Ganell? Or Janelle? I felt like she made decisions based off her own personal dissatisfaction and judgment toward me, and was extremely unprofessional and power driven, keeping me at the hospital and preventing me from being discharged as some form of personal punishment for not taking her attitude very well. I even overheard that based on her judgement; that I might have to stay until Monday, and the stress has been killing me, for reasons she kept me, she didn't even inquire about, or even ask me to explain anything regarding her own concerns. I came in Wednesday at 6cm dilated in active labor around 3am and have another child waiting for me at home. I've been here basically 3 days and counting and I feel like I am in a postpartum prison. I don't understand why they cannot continue investigating my case at home and let me go home. Even a lot of other staff members and nurses are confused that I am having to stay so long and were surprised that I was no longer able to discharge based off Miss Janell's orders and "discomfort" of me.

I am extremely disappointed with the care my daughter received at Palomar Medical Center…read more My daughter was hospitalized for several days, starting in the Emergency Department, then being transferred to the ICU because of persistent low blood pressure requiring medication to support her blood pressure, and later transferred to a regular hospital floor. Despite numerous tests and repeated blood draws, we left without a clear explanation for what caused her blood pressure to drop so severely. During her hospitalization, my daughter had blood drawn multiple times a day. Her arms and hands were punctured repeatedly--at least 7-10 different sites by my count. I understand that blood tests can be necessary, especially for a seriously ill patient, but watching her repeatedly get stuck was extremely difficult. My biggest concern happened toward the end of her hospitalization. My daughter complained that one of her IV sites was extremely painful. I asked a staff member to remove it because she was in significant pain. The interaction was unpleasant, and when the adhesive was eventually removed, it was pulled off very forcefully. Since coming home, my daughter's hand has remained noticeably swollen and she is experiencing significant pain and burning, with difficulty moving the hand. She had received IV medications/electrolytes through that area, although I do not know whether the last infusion was potassium, magnesium, or something else. I am very concerned about what happened to that IV site and we are seeking medical evaluation for it. I was also deeply disturbed by the way I witnessed one staff member speak to another patient on our floor. An elderly patient repeatedly called for help, and I could hear a staff member responding loudly and harshly from several rooms away. Regardless of how busy a hospital is, vulnerable patients deserve dignity and respectful treatment. My daughter was on the 9th floor, room 990. Some of the nurses who directly cared for my daughter were kind, and I want to make that distinction. I was also particularly grateful for Lily in the ICU on the 7th floor, who was compassionate, respectful, and professional. However, I personally witnessed staff spending time in the break room looking at their phones while patients were calling for assistance. As a mother, I stayed beside my daughter day and night because I became uncomfortable leaving her alone. My experience left me especially concerned about elderly or vulnerable patients who do not have a family member present to advocate for them. I strongly encourage hospital management to review these concerns, particularly IV care, responsiveness to patients in pain, and the way vulnerable patients are spoken to and treated. Families should not feel that they have to remain at the bedside 24 hours a day simply to make sure their loved one receives attention and respectful care.

Do not come here. The second you become a patient at this…read morefacility you cease to be a human; you become an insurance payment. Before I came to this facility, the nurse liaison, Sarah, sold me on this place. What a phenomenal salesman. She knew I was eager to get Good physical therapy. I've been diagnosed as a partial quadriplegic. I've held the deep belief that I could improve if I could get the right physical therapy. She convinced me that would be the case here; I would receive the best physical therapy, with the best facilities, with the best trainers. I'm on my seventh week without physical therapy. Why? The same Sarah is also somehow the one responsible for getting my letter of agreement to the insurance company. For seven weeks she simply hasn't done this. Why would she? I'm not a person after all, I am an insurance payment. If you happen to run into Sarah, she is a great spinner of stories; none of the stories are true. I was getting RNA until they head-trainer Frank, canceled the program. In a phone conversation with him I tried to explain that I thought there was a miscommunication in regards to the cancellation. He repeatedly talked over me. Not letting me get a word in He repeatedly said, "I don't care what you have to say, I canceled the program." Frank's favorite things to do are moping around and watching TV (not training patients). Recently after coming back from PT I had a new roommate. The roommate I recognized from a previous facility. He assaulted numerous employees: kicking, punching, even throwing his own feces. He is not sane. Imagine the shocking horror I experienced when walking into my own room and finding him feet from my bed separated by a small curtain. It took less than an hour before he threatened me telling me he would **** me up. k*ll me. These aren't empty threats. He has further assaulted at least two employees here. A nurse heard this and he was moved to the room next to mine. We now share a bathroom and a door that links our rooms together. So he can now walk into my room and carry out his threats whenever he's so decides. Imagine the fear and anxiety that are my constant companions in this godforsaken facility. This man can walk, i am partial quadriplegic. I am not safe here. It's hot on my side of the facility because they keep the windows open to outside. Why? Because the stench of urine and defecation is so strong and overpowering coming from this patient Room that the windows have to be open to mitigate the smell. He urinates and defecates in his bed. He refuses to be washed or cleaned -and with the threat of assault who would want to clean him anyways. The administration regularly has 5 CNA's on the floor for 74 beds. That is 14.8 patients per CNA. That is budgeting patient-care out of the building. "They got it", says Jay the administrator when made aware of this predicament. No Jay, they don't. Jay is the third administrator in the year-plus I've been here. Patient- care (or a lack there of) is at an all-time low. The collective morale contained within this facility is at an all-time low. Experienced employees are being fired or leaving and being replaced by 22-year-olds with zero experience (why pay an experienced CNA when you can hire a one with no experience for much cheaper). One of these was put on the floor without finishing orientation in a section he had never had. The incompetence and carelessness of this administration is concerning, it's frightening. My quality of life in this facility is one of constant anxiety, sleepless nights, and complete the dehumanization. I can go on and on with the truth about this place. About how, for instance, I was pushed out of bed by a CNA who said I fell out of bed because of my "bad attitude" (does that mean she did it on purpose?). A new administrator who didn't introduce himself (Jay)came in my room and told me he wanted me to "feel safe" (not to be safe). The fact is: I'm not safe. Like a street preacher proselytizing, here I am trying to keep one person out of hell. Will I be further punished and denied physical therapy because I write this. I very well may be. So be it. If you read this, believe me: to lie in a bed here is to forgo your humanity. Don't come here.

They discharge me before I was ready to go. Now I'm having a lot of difficult tea with my health…read moreand getting around.

Went to orthopedic for a broken thumb…read more Been 8 weeks and the front desk, x ray, nurses, and the Drs have been very cordial and helpful. Maybe because my injury is not life or death. Anyway very happy. I wish I could remember names but every one there was nice.

I've been a Kaiser member for 10 years at this location. I live a couple of miles away and love the…read moreconvenience of the full service location. The parking situation has become very challenging since the hospital opened and there is often a bottleneck in and out of the free valet parking but that's just an annoyance. I have become increasingly frustrated by the time it takes to schedule elective appointments however. I was told I needed cataract surgery in June 2025. I didn't get a pre op appointment until 1/8/26. Recently I developed an issue with my scalp and wanted to see a different dermatologist than I'd seen in the past. His first appointment at that time (6/8/26) was at the end of September. I called the appointment line that day and made my request. I was told that there were no appointments available and they'd get back to me. When I followed through I was told I was on a priority list and they'd get back to me, which hasn't happened yet. I question whether any other HMO is better. I think they're great if you only need maintenance but, as you age, they don't have the invested resources to take care of my only growing needs.

Came here to have a stress test done for my doctor his name is Young Lee. He i a very goof…read morecardiologist. Have had him as a doctor since 2017. I highly recommend him. And his staff always polite friendly and professional. They do a good job. Thank you

Tried cancelling in advance. For your convenience but robot couldnt handle it. Guess you'llg rt the…read morememo when im not there or reach out , tgank you !!!

I'm extremely disappointed with my experience here. I arrived as a walk-in at 1:00 PM, and as of…read more4:21 PM, I was still sitting in the waiting room and had not been called back. I completely understand that choosing to walk in can mean a longer wait, and I was prepared for that. However, when I first checked in, I was told that because I had developed a rash, they would try to have me seen sooner and that I would be put through triage. Because of that, I expected there to at least be some communication if there was going to be a significant delay. Instead, I went up to the front desk at least six times asking if there was an estimated wait time. Multiple times, I was told there was only one person ahead of me--the first time being over an hour ago--yet I continued waiting without being called back. What made the situation even more frustrating was watching the entire waiting room fill up and empty out twice with completely different groups of people, while I remained there. Despite being told initially that they would try to get me seen sooner due to the rash, I ended up being one of the very last people waiting from two separate groups of patients. I understand that medical offices can get busy and that emergencies and appointments can affect wait times. However, after waiting for over three hours, repeatedly being told there was only one person ahead of me, and watching numerous people who arrived after me get called back and leave, I was left feeling extremely frustrated and overlooked. The lack of communication and transparency about what was happening was unacceptable. A more honest explanation about the delay would have made a huge difference. Unfortunately, I came in hoping to receive medical care and arranged my entire day around this appointment, only to spend hours waiting with no clear answers about when I would actually be seen.

No pictures because it's a medical facility and I'm not comfortable with it…read more... If you're a scripps patient, this is a great option if you can't get into your doctor soon enough. They handle minor illnesses, injuries and even sports physicals. You can use the 'I'm on my way' checkin option on the scripps app to cut down on the wait time. We ended up going to scripps urgent care because what we needed to be seen for was out of their scope, but everyone we interacted with was very pleasant. 4 stars

I like this place because, so far, we have had a great time with our amazing female doctor, but I…read moredont like that parking costs money after 1 hour. C'mon....this place wouldnt be in business without patients, so stop charging for parking

This place sucks the girls were rude and I felt like they didn't want to help me I won't recommend…read morethis place to anyone

While the staff is so nice there I get a sore throat every single time I'm there. You feel it when…read moreyou walk in. I don't blame the staff, they're busy and so nice every time but lord.

Too many errors. The referral department made errors with two referrals. One was invalid. The…read moreother I won the appeal. I filed a grievance and left NH. Still waiting for the referral to be implemented. I need surgery and am waiting for the consultation. This has been going on since July 1st. I have been in severe pain. Documented by my doctor. I did contact corp office about this. VP Operations Elizabeth Garcia.

Very attentive, friendly and accommodating staff. Physician Assistants seem to be knowledgeable and…read moretake time to listen! Imagine that! On top of that they are concerned about the cost of pharmaceuticals and have a deal with Walgreens. In my case $ 500.00 at CVS down to 12.00. If that does not work they offer help through their own pharmacy.