The staff and doctors here are amazing. Very helpful and understanding when it comes to all…read moreconcerns.

Oh boy. Where do I start?…read more I broke my ankle 7/2/22 and went to the ER 7/3. Since 7/3 (Currently 7/12) I have been fucked around by this Medical Center. I've been told by one person to walk in for an appointment, having a nurse that day do her absolute best to kick me out. Telling the other nurse that it "takes too much paperwork" to do walk-ins and mentioned her fancy lunch she brought... must be why she didn't want to help anyone so she can worry more about her lunch. Didn't get her name, Had to convince her to let me wait inside & sit down w/ a broken ankle. Persistently said I won't be seen/should just leave. Kicked everyone out/told them to come back after 2pm when her lunch was over. I had Jason call and tell me they needed the x-rays and waited DAYS when it should have been there the 3rd after getting off the phone with the ER. I've been told how it's the insurance's fault; even though I have called both of my insurance numbers and both told me my doctor has filed the referral wrong-- causing a longer wait to get anyone to look at my broken ankle! It's been 9 days and no one has psychically looked at my ankle, the televisit with Robert Krochalis-Soliani was a joke, he didn't even have my x-rays that they needed so bad to make the appointment??? Which made me wonder if I could have gotten this done much faster the day I walked in!!! This still isn't taken care of, it's absolutely absurd that if anyone needs real medical attention it will just be thrown aside! If you want real medical help-- go somewhere else. Anywhere else. This place will tell you what you want to hear and takes fucking FOREVER to actually do what they are supposed to.

I went to see Dr. Christopher Toupin about high blood pressure, hernia and atrial fibulation. He…read morelistened attentively, asked questions, and spent a ton of time with me. We laughed a bit and then he did his thing, referring me to a cardiologist and surgeon so now i feel I'm on a path to having these fairly minor issues fixed. I really like this guy. He listens, and although he's fairly young ('30's??) you get a confident vibe without the typical arrogance. I highly recommend him.

For some reason my review did not transfer to there site and I want them to get the credit they…read moredeserve. Most of the Dr's I have seen over the past ten years treat you like a heard animal. Getting you in and out so they maximize on the great Americana Dollar. I recently got insurance thanks to Obama Care after loosing my insurance and becoming disabled in a accident in 2007, which almost resulted in the amputation of my legs. I set up appointment with Dr. Christopher Toupin, M.D. at the above facility. My paper work was processed quickly by his staff. I got in at the time my appointment was scheduled, His staff did the preliminary work, ie Temperature, Blood pressure, and oodles of questions. Dr. Christopher Toupin, came in and went over the questions and got into in depth explanations of each. He is professional, personable, polite and even has a sense of humor. OMG,! He's Human. I was surprised with his in depth questions and sincere concern and examination. It was a pleasurable and I look forward to having him as my personal physician. Thanks!

Dr. Valerie in labor and delivery was so kind and had a wonderful bedside manner I was so grateful…read moreto receive such compassionate care. My nurse was wonderful as well. Thank you rancho springs for taking such good care of me and my baby.

I have a very severe neurological condition called akathisia. Not only is the hospital too ignorant…read moreabout it to offer aid for it, but they are ignorant, unprofessional, lazy, and negligent enough to not even bother attempting to know the spelling let alone what it is. these medical notes where akathisia was misspelt twice is disturbing and disgusting. I also love how the doctor didn't even bother to ask a second time regarding my medications, and was ignorant to them as well. I neither know what "acenesthisia" is, not "Aphidiasis", which doesn't even sound like akathisia.

This is going to be an ugly review, this place is bad news, I came here 2 years ago for a teeth…read morecleaning when I had my Medi- cal, and the dentist that I had there said I had 3 cavities, and I brush and floss religiously but I went ahead and believed them, so I made an appointment to get 2 fillings done at once and they gave me lidocaine and carbocaine to numb me and I had a seizure in 72 hours, they used the cheap stuff and I could of got that place in trouble for malpractice, because when I made my appointment with my other dentist that I usually go to and pay out of pocket said I didn't have any cavities. The staff still calls me to make appointment reminders to schedule for check ups for my daughter, and I will never never step in there, I can say this place is uncomfortable and I can safely say it's unsafe there, they are all racist, zero stars do not go here for bad quality

If it's not the scheduling ir the staff being rude it's the inappropriate drs they have employed at…read morethis clinic. I had come in for our prenatal check up at 39 weeks with my fiancée. After telling the staff of the establishment we are denying any cervical check. This is the first time meeting this doctor Dr Pearson obgyn. My partner and I both say no to the exam. She was very uncomfortable He proceeds to fear monger us into saying yes. He went to take my partners measurements and didn't even wait for her to pull her pants down and "helped" pull her underwear. We had to say yes just to get him out of the room. He said "I can tell a lot from a cervical exam that we didn't want including if the umbilical cord is wrapped around the baby's neck even though we just went to the hospital one week prior. Upon calling after the fact the office manager Erica was extreme rude and dismissive to our claims against Dr Pearson and invalidated my opinion until she "heard it from the patient". If you have a partner or daughter pregnant DO NOT go here for your prenatal care. Both ultrasounds were scheduled incorrectly and as the father I was forced to sit out of the first one. And the second clinic they schedule through called 3 days before our appointment to cancel. I spent 150 out of pocket for a safe relaxing ultrasound experience I know it's not the clinic directly however for this many issues this should be addressed. Dr Pearson needs to retire and not practice anymore. We were so uncomfortable that we told the office we would not return. DO NOT GO HERE IF YOU CARE ABOUT YOUR CHILD AND PARTNER. Dr Pearson needs to stay in retirement and keep his hands to himself

Simply the BEST!!! The staff is super friendly and Ryan is so thorough and compassionate! When I…read morego in I am confident in getting the best care.

Katherine Pawalek was great. With respect to billing, it was an absolute nightmare. my Aetna PPO…read moreinsurance told me that I met the deductible and yet Temecula, MEDICAL GROUP was collecting my co-pays. I advised them that the co-pays needed to be refunded. It's been eight months and I have not received anything yet they claim to have mailed a check; their lack of response and negligence is very disturbing.

LOVED Dr. Coen and his Urgent Care - but, one day he was open and the next, closed, with no…read moreexplanation what so ever. When I phoned the office to ask about the 'Closed' sign on the surgery door, the lady said "no more business here", no other reason. Probably kept quiet about closing as if his patients had known he was leaving there would have been a riot. Dr. Coen's favorite pastime was flying and whenever I went to his surgery I'd jokingly ask, "You still here and not flying"? I should not have said this as now I imagine that he just got fed up dealing with people's ailments and thought, 'she's right', got into his plane and left. It was a joke Dr. Coen, please come back, we miss you ........

Dr. Coen has been an excellent doctor for our family. He is very caring, he listens, and he has an…read moreexcellent bedside manner. We've been seeing g him at least a decade. We've followed him through a couple office changes. I know he's been out for a long time with health issues. I'm praying the practice opens up soon as we've been without our primary care doctor for a long time. You have been and will continue to be in our prayers Dr. COEN. I do not want to find another doctor, so praying you return soon!

Dr. Gounder is amazing! Never have an issue with anything. He truly does care about my wellbeing,…read moreand he's always going above and beyond to make sure that I'm getting the right treatment. Definitely hard to find in my years with previous MD. The staff is amazing as well. I'm really happy that I found this place.

I am not one to write a review but this place seems unorganized and a huge SCAM! for your money…read more It's disappointing because coming into the office the staff were so friendly. Jun 11 - i came in for my concerns and annual wellness check/blood draw. went to check out, i asked the receptionist lady if there was a copay and she said no. Jun 18 - follow up to review my test results, one test was missing so they drew my blood again. Went to check out and i asked the guy receptionist if i had a copay he said no. It didn't seem right so I double checked with him and the lady next to him said i do have a $30 copay (so i paid). After a week i called to check on my results cuz i didn't see anything posted on my online account and i was informed my doctor was out and that a doctor needed to review my results with me. They tried to schedule me in office but i asked if it can be a call cuz i didn't want to drive down again. June 27 - got the call from the doctor to review my results (still didn't get why i couldn't just get a copy of my results online, my old Sharp doctor would usually just have the results on my app.) About two weeks later (July 7) i receive a bill for $50(or so) so i called them and they advised that my insurance didn't cover my initial appointment and told me i'd have to reach out to my insurance in regards to my confusion so i did. it looks like the insurance and medical office settled something because the app showed i only owed $30 after a few weeks (July 28) so i paid for it. Aug. 8 i see another bill for 2 different dates for a total of $60 so i called again and the lady on the phone said it was for my first appointment (which i recently just paid for) and my video call (video call that shouldn't have even happened if they didn't mess up on one of my test results). They're literally charging me for everything even if it's a mistake on their end.

EXCEPTIONAL CARE - TRUE ANGELS ON THE 3RD & 4TH FLOORS…read more I cannot say enough incredible things about the care my grandmother received at Loma Linda Medical Center - Murrieta during an incredibly difficult time for our family. 3rd Floor - Day Shift | 2/2/26 A heartfelt thank you to Grace, RN and Nilo, PCA, who exemplify what compassionate, patient-centered care truly looks like. From the moment I arrived, it was clear my grandmother was in the hands of absolute professionals who genuinely care. Grace is the kind of nurse every hospital should strive to clone--knowledgeable, calm, attentive, compassionate, and incredibly thorough. She took the time to explain everything clearly, answered every question with patience, and treated my grandmother with dignity, warmth, and respect at all times. Her bedside manner is truly exceptional. Nilo was equally outstanding. She went above and beyond in every way--attentive, kind, gentle, and always one step ahead of what my grandmother needed. She treated her like family, not just a patient, and that meant everything to us. Her compassion, professionalism, and work ethic did not go unnoticed. Together, Grace and Nilo made an incredibly stressful hospital experience feel safe, human, and comforting. They were attentive without being rushed, professional without being cold, and compassionate in a way that simply can't be taught--it's who they are. 4th Floor | 2/6/26 I also want to recognize Kristina, RN and Ivy, PCA for the exceptional care they provided when my grandmother was transferred to the 4th floor. They were fully aware of the very difficult situation we had been going through, and from the moment they stepped in, they brought compassion, professionalism, and genuine kindness. Kristina was attentive, communicative, and reassuring--ensuring my grandmother's needs were addressed promptly and explaining everything clearly, which meant the world to our family during such a stressful time. Ivy was just as amazing--always gentle, patient, and attentive, treating my grandmother with dignity and care at every interaction. In the middle of what has honestly been a nightmare, these four caregivers were a bright light. Their empathy, dedication, and humanity did not go unnoticed. If leadership reads this, please know that Grace, Nilo, Kristina, and Ivy are true assets to your hospital and deserve recognition. Because of them, my grandmother received not just medical care, but genuine kindness, patience, and respect--and that makes all the difference. Thank you from the bottom of our hearts.

Do not be fooled by the gleaming exterior, the polished lobby, or the soft-focus religious…read moremessaging that permeates the campus. Loma Linda Hospital trades heavily on its legacy and branding, but once you move past the façade, what you encounter is a system startlingly out of step with modern medical standards. The protocols feel outdated, the equipment feels dated, and the bedside manner if one can even call it that often borders on indifferent. Many other reviewers have noted the same pattern: long stretches of neglect, staff who seem inconvenienced by the presence of patients, and a pervasive sense that efficiency and compassion are optional add-ons rather than core values. My experience aligned with those concerns far too closely. One of the most telling examples is their approach to patient comfort. In 2026, most reputable hospitals use variable-pressure, inflatable beds designed to prevent pressure sores and reduce pain. Loma Linda, astonishingly, does not. Instead, they wedge rigid, diamond-shaped foam blocks under patients' backs devices that feel more like medieval orthopedic experiments than modern medical supports. Numerous reviewers have complained about this exact issue, and it's not hard to understand why. It's painful, unnecessary, and emblematic of a facility that has not kept pace with basic patient-care standards. What's worse is the attitude that accompanies it. Patients are often treated as burdens rather than human beings in distress. Several reviewers describe being ignored for hours, spoken to curtly, or dismissed outright when expressing discomfort. That was my experience as well: a sense that the staff had grown numb to suffering, or simply stopped caring about it. Loma Linda's reputation may rest on decades of history and a veneer of moral authority, but reputation cannot substitute for empathy, modern equipment, or competent patient-centered care. Eventually, every one of us will face a moment of vulnerability in a hospital bed. One can only hope that by then, the people running this institution will have rediscovered the basic humanity that seems to have slipped through the cracks.

The ER nurse Susanne and the staff on the 2nd floor (Kayla, Ilene, Kiswar, Alyx, Gianna, and Anna…read morewere exceptional. Definitely more janitorial supervision is needed. The floors were very dirty. I think hospitals are meant to be clean.

Today Feb 24, 2026 I arrived at the hospital at 6:05 a.m. for a procedure that had me feeling very…read moreanxious, and from the very first moment, staff members were already waiting for me at the entrance. That alone made me feel cared for. I especially want to thank the nurse who received me this morning. I don't remember her name, but I will never forget her kindness. With her sense of humor and warmth, she eased my anxiety within minutes. In such a vulnerable moment, that kind of humanity makes all the difference. The medical team was professional, organized, and confident. Even in a highly technical environment filled with equipment, everything felt coordinated and reassuring. I felt safe the entire time. My procedure turned out better than expected, and I went home feeling peaceful and deeply grateful at 10:30 am Thank you for not only doing your job, but for doing it with empathy and heart. That is something that truly impacts patients and stays with them long after they leave I'm so grateful, thanks again all personal is amazing

The nurse Nora M. in the PCU is amazing! She truly cares about her patients being comfortable. She…read moregoes above and beyond to make sure patients are advocated for and they are educated fully on pros and cons of different treatments. Nora gets 5 stars!!!!! Dr. Y is also amazing !!!! God has really given him knowledge and kindness to care for patients. Dr. Y is knowledgeable, knows what he is doing and I would choose him as a doctor again every time because he cares! Overall the hospital staff in the ER specifically also took good care of me and made sure I got the care I needed even thought it took sooooo long... Facility overall seemed cleaned, well kept up, and sanitary.

Recently l spent 6 days in the hospital for unar urinary…read more track infection. This stay was the best care i ever received at this facility. The Nurses were like Angels, treating me like i was a king. This was the best care I have ever received at a hospital.