I definitely recommend this shop. I have had 2 different VWs repaired here. The owner is…read moreknowledgeable and friendly. The cost was very reasonable and I got my car back right away.

Dave is no nonsense, efficient and cost effective. If you take your Audi or VW anywhere else you…read moreare missing out on a chance to save money for truly professional workmanship and he really DOES know these autos.

I went in for a state inspection on a Saturday and was very pleased with the prompt and…read moreprofessional service I received.

I just want to thank you to everyone at Complete Auto Repair Service. My son was in need of state…read morecertification immediately. This auto company bent over backwards to fix my son's Mercedes Benz. I really appreciate you all over there. They really care about their customers. Thank you for working on my son's behalf. Relieved Mom

Finding a good and trustworthy auto shop is always tricky. After doing some research, I took my…read morecar here and was thankful for such a quick appointment. Making an appointment was fast and easy and customer service was great up to this point. So far so good. I made my appointment for 8am for a diagnostic and was told i could expect to hear something back around noon. After not hearing anything, I called close to 1pm and was told my car was next for service. When 4pm came around and I didn't hear anything I called again only to find out my car still wasn't looked at. At this point I was told to expect my car to be kept overnight but only because I asked about it. I was pretty frustrated considering I had an early appointment, all I needed was a diagnostic and for the simple fact I had to call for all updates not to mention having to now coordinate a ride home. I called again first thing in the morning and was then told I would have answers around 9. I was convinced then that my car wasn't looked at, at all the day prior. I did get a call shortly after 9 and I was apologized to and did get the answers I needed on my car. When I picked up my car, they were super apologetic and assured me this was not the normal way they conducted business. Because of the inconvenience, I was not charged for the diagnostic. While I was thankful, I was really disappointed with my whole experience. I understand things happen but good communication makes all the difference. Maybe my case was really just a one off, but this trip made me want to take my business elsewhere.

I took my 1985 F150 here because the exhaust was unsafe, and the fuel gauge was not reading. they…read morere-fabricated and considered the exhaust so it is now safe. the staff is nice and they provided an uber to and from the shop because I didn't have a ride.

I came here on short notice when I noticed my state inspection was about to expire! They got me in…read morethe same day and completed the inspection in about 45 min. The waiting area is separate from reception but was clean and had a TV and coffee available. They did a nice job and were prompt and friendly. I'll definitely consider them for autowork in the future, although the limited hours are a little bit of a deterrent for when I have long work hours.

We continue to take our cars to Bill Smiths after over 25 years because the service is…read moreprofessional, helpful, and reliable. Our most recent service was inspection and mileage service for a 2002 Honda Accord. They looked it over, checked and performed all maintenance items that were due, and completed the service as expected. We are confident the car is in good working order after the service, and there was no trying to upsell us additional maintenance that was not required. They are a very busy shop in the summer with a lot of a/c work, so call to make an appointment.

Excellent Service!! Brought truck in unannounced for…read moreinspection and ended up needing brakes and some other minor maintenance. The staff kept me informed along the way and knocked the work out very quickly. The text updates with a review of what work was accomplished and the ability to approve repairs was great. The convenience to the shipyard is great as well. I highly recommend. For all I had done the price was very fair.

Always great service. I've been taking my cars here for years, and am always satisfied. They do…read moregreat work, and keep the customer well-informed.

Excellent service! The best mechanics around! Very fair pricing! Very friendly staff!read more

This is my go to place for anything car related. I cant even imagine taking my car elsewhere. They…read moreare trustworthy, honest, & never try to upsell or convince you to get more than what is appropriate done. I've been going here for years and never had ANY issues. They are reasonably priced & have never price gauged me. The staff in the front & everyone in the shop/bay are always kind and respectful. They do usually stay pretty booked so it's important to call ahead & expect to get an appointment a few days later. But occasionally you can get a walk-in or have them squeeze you in. Nowadays it's hard to find a trustworthy mechanic, but look no further than Travis'!

Last week I took my wife's Nissan Altima to Guaranteed Auto Service in Newport News for a VA State…read moreInspection & Oil change. This was the 2nd time I have used this shop since moving to Hampton July 2020. When we moved to Hampton, I immediately began searching for a family owned & operated auto repair shop. I searched Google & Yelp for the BEST shops throughout Hampton Roads. All my research indicated Guaranteed Auto Service was the place to go. I have not been disappointed! This shop is laser-focused on providing great customer-service, and top quality work at an affordable price point. They are not going to perform unnecessary work. They treat you like family (a friendly greeting & cold bottled water when you walk in the door; free car wash before you pick up your car and Thank You Note on the seat). You just don't find many businesses like this nowadays! Mr Barr & his great team will get ALL my auto repair/routine maintenance business in the future. When someone asks me where to take their vehicles for maintenance & repairs needs, I am sending them to Guaranteed Auto Repair in Newport News!

They fucked up my bmw fuel lines and told me take it somewhere else 0/10 all I asked was them to…read morelook under my car cuz some loud clinking now my entire oil and fuel is sitting on the ground and they won't take responsibility and told me take it to another shop to verify ts like I can verify when I took it in I didn't have a giant puddle under my car and just got a oil change, after the visit I can't even take my car on the road and I drive it there fuck this shitty ass shop

I called on a Friday to make an appointment for an oil and filter change, and was able to drop it…read moreoff at 8 am the following Tuesday. The shop opens promptly at 8. Ed recognized my voice when I dropped my car off and I signed his log book and left my keys less than 5 minutes later. I received a phone call from Ed a little over an hour later that my car was finished. Total charge: $90. Quick, professional, efficient, and cordial!

The good: they fixed one part on my car that they determined - caused my car to fail inspection…read more The bad: after they fixed that part, they failed it again saying they wouldn't let my car pass inspection for two additional things that they hadn't previously identified. And when he asked who had inspected it before and told me what I needed to fix, I told him that HE was the previous inspector- and he became indignant- saying he will fail it again. No, I will not come back and patronize this place. I will also actively discourage my friends and family from patronizing this shop.