Located in the huge strip mall off of busy Big Beaver…read more Inside is a large pet supply store, and grooming service. Huge selection, good prices. Staff seemed nice. Everything was clean and in good repair.

I could give 0/5 stars--or honestly, -10/10, I would…read more How did my dog come back to me in a condition that was completely unacceptable? He was dropped off at PetSmart for a bath, full haircut, and flea & tick treatment. Instead, he ended up needing a vet visit, three bottles of medication, and topical medication. We let them know ahead of time that his skin was irritating him, and the groomer even saw him irritated and trying to get to it while we were in the lobby. Yet during his appointment, he was left unattended and somehow managed to do the damage shown below. We were told, "We left him alone for 5 minutes." Respectfully, we have a hard time believing this happened in only 5 minutes. The bottom line is that he was left unattended long enough for this to happen, and he absolutely did NOT have this condition when we dropped him off. We weren't notified until after PetSmart had taken him to the vet. When we spoke with the vet later that day, we were told PetSmart provided no explanation as to why our dog was brought in in the condition he was. I've heard the horror stories about PetSmart grooming, but I never thought I'd experience one myself. At this point, I genuinely feel like I would've been better off doing everything myself. The picture below shows what he apparently did to himself in "5 minutes." Completely unacceptable.

Not sure of what to think of this place... My husband and I…read morewent today to interact with different dog breeds. We left heartbroken and a little confused. The dogs were so cute. So loving, but when we asked if the dogs get walked...nope. Dogs are not let out of their cages unless someone requests to see them or their cage is getting cleaned. The employee seemed very knowledgeable and friendly, but then referred to the dogs as "product" when we asked about how long the dogs stay. She told us that they "get new product once a week, depending on if they are from Indiana or Michigan." I just don't know what to think. Many people walked out buying dogs in the hour we were there, which is awesome! But...not sure. When we were done visiting with one puppy, no employees were out to attend to us. We could have easily walked out with the dog. Puppy mill? I don't know. One dog didn't even want us touching her, she hid in the corner of the stall and growled when we tried to play with her. So sad :/

​I visited The Family Puppy today while in town for work…read more I was excited to see this place after entering the mall as i LOVE dogs. When i walked in I noticed there were designated places to interact with the dogs and puppies and there were a significant number of dogs in cages. There were at least 4 employees working, answering questions and taking out and returning puppies to their cages. There were maybe 5 families and or groups of people inside the store. I connected with a specific dog and wanted to ask questions about it. I waited at his cage for about 5 or six minutes. ​During the time I was standing directly in front of the cage, I made eye contact with 2 employees, and waited for someone to acknowledge me. Not once was I greeted or asked if I needed help. Meanwhile, I watched as every other family and individual who walked through the door was greeted IMMEDIATELY and offered assistance. ​I am a self-assured woman and I know my value, so their lack of greeting doesn't change how I feel about myself. However, I am sharing this so others are aware of the environment here. It is a shame that in a store full of families and pets, the "warm welcome" seems to be reserved for a specific demographic. ​The reality of my experience: Every single person was seen, except for me.

Buyers beware!! I purchased a puppy from puppy home match 10 days ago. We were assured that the…read morepuppy was healthy and ready to be adopted. Fast forward one week. The puppy can not eat on its own, is most likely deaf, and has been diagnosed with both giardia and hypoglycemia by our veterinarian. We have had one trip to the vet and one trip to the ER in 3 days with a total cost of $2000 to be informed that the puppy was weaned far too early and was too sickly and weak to have been adopted. The puppy needs to be hand fed every two hours and goes limp from hypoglycemia on a daily basis. When informing Martin, the owner, of our puppy's extreme and congenital health issues, his sick response was, "this happens to these dogs all the time...in fact, I took the puppy to the ER just two days before you purchased her to deal with her hypoglycemic issues." I mean, wtf?!!! Knowingly sold a dog that was ill? Knowingly sold a dog that was not weaned yet?? Lied to us and told us the dog was healthy and ready to go home? Failed to mention an ER visits or hypoglycemic conditions? Martin has refused to reimburse us for any medical bills, and is still refusing to provide us with veterinary records regarding the puppy's first shots, which we highly suspect were not done.  Now we are stuck paying thousands of dollars in vet bills on top of the $3200 we paid for this sick and most likely dying & deaf dog. Extremely sad situation of a neglected puppy that was sold by immoral and inexperienced sellers. In summary, stay the hell away from this immoral and fraudulent seller!!!!

This site is extremely unprofessional. I reached out with an interest to purchase of a puppy…read morewithin the business hours, they sent me to the voicemail asking if they could call me back but never did. When I reached back out expressing sincere interest in a puppy they had on their web page they sent a picture of something different. When I stated that's NOT what I was interested in they STOPPED responding. I wouldn't recommend them unless you like being jerked around!

I wrote a review about a year ago and gave it one star. A petco representative then reached out to…read moreme and seamed to have empathy for the situation and said they will work on it. So I went today to see what was going on. Not only did they not improve they almost downgraded their care for the animals. I walked straight to the birds because I have a bird at home (NOT FROM PETCO) so I feel very passionate about them! I walk over and see that the bird looks like it has been neglected for 3 months! The nails were so long they where curling in, the bird had clipped wing which I think is ridiculous especially if you are not gonna give the bird attention why clip its wings. Then I look at the enclosure itself and see one old toy then I see the water that looks like it was last changed two weeks ago. And the food had literal dust on it birds are dusty but come on I don't want dandruff on my food. Whilst I'm looking at all this terrible gross food water and care in general the employees are all sitting around the cash register talking while animals are basically being abused in their care. Overall terrible experience there is absolutely no reason for this care and I think there is no reason we should be shopping at petco period there are so many local places that actually care for the animals DONT COME HERE PLEASE.

The only thing that is positive in this store is the young man running the aquatics. Finally…read moresomeone cleaning the Betta Fish bowls. He is amazing and has empathy for the animals in the store. Most of them in this store has suffered a long time until they hired him. He gives me hope for this location. Without him, the animals won't make it. Thank you Issac.

I would give Pet Premier 5 more starts if i could!! There are so many reasons why they deserve to…read morebe recognized as the best. I love that Premier Pet Supply is a family business who is active in our metro Detroit community and regularly holds cat and dog adoption events with local rescues in their store. The store is very clean and organized with a wide variety of top quality natural supplements, pet food, treats, toys, and anything else a pet owner would ever need. They carry natural and organic brands as well as Michigan Made products. What you won't find in their store are food and supplements made with junk, chemicals and fillers that are commonly found in big box pet stores. It's comforting knowing that whatever i choose to purchase will be safe and healthy for my dogs rather than something that could be possibly harmful. I trust the quality of their products. What mostly sets Premier Per Supply apart from all other big box pet stores is their extraordinary customer service. The employees are welcoming, helpful and knowledgeable about all of their products as well as the health and wellness of animals. It's evident that they are not just employees but pet owners themselves that are passionate about educating customers on pet topics. They truly want to share their expertise and help you and your furbabies rather than just making a sale. Their DIY dog wash station is wonderful. You get your own private room that is supplied with top quality shampoos ear cleaning solution, and blow dryer to use for only $14.99. It's very convenient especially if you have a larger breed dog. They even offer to do the clean up for you. Over the years Pet Premier has expanded to 13 locations in the area. I highly recommend visiting one of them. You'll see why they were voted "Best pet store in all of Metro Detroit" in several publications. You won't ever want to go back to a big box pet store again.

We went in as part of a yelp elite event, and then my wife and I shopped for the two cats…read more Located in a large and very busy strip mall, the store reserved several parking spots right in front for customers. The staff was great, friendly and helpful. Great selection of pet supplies, including harder to find treats. Large selection of the more healthy food choices. They have a washing and trimming area for dogs.

If I could leave more than 5 stars I would!!!…read more Kerrie is unbelievably knowledgeable and is exceptionally kind and personable! She was able to recommend a dietary plan to help my fur baby correct his imbalanced gut! What a relief - To have found someone who cares just as much about my baby as I do! I have become a lifelong customer of Good Fur Me and will be recommending it to everyone I know who loves their pets as much as I do! Thank you Kerrie and Amy! I will keep you posted on our gut-healing journey!

Today was my first day into the store, although I've been meaning to stop by for a year. The store…read morehas great selections of organic and limited ingredient treats and food. The owner is highly knowledgeable and took the time to get to know my dog's individual needs. I walked away with some samples and some doggy fro-yo (my dog was obsessed!). I will definitely be returning!

While my wife and I were looking for a hard to find food for two dogs that we were adopting, we…read morefound The Pet Beastro. Since we probably looked a little lost, one of the wonderful women working gave us a hand. She walked around with my wife and I, helping us find the other items we needed. We signed up for the club because we knew we would be coming back. Because of an error on our part, we bought the wrong size food. I called the next day and spoke with another amazing employee. She helped us place a special order for the correct food. This kind of service is what brings people back to your store. Thanks! And see you soon, because now we have the two boys home with us.

I came in here after seeing this shop in passing. Inside is really clean and cute! The store was…read morewell organized and overall very clean! There were lots of different sections for all different types of animals and the store workers were very nice! Would recommend!

These guys are the gold standard in customer service. They just HAPPEN to be in the Pet Supply…read moremarket. Win/Win

Premier Pet Supply is basically the only pet supply store I shop at! I am not a big fan of the…read morebigger pet stores given the quality of their service and variety in their options and I have had issues with other smaller, local pet stores as well in my area. The only pet supplies store that has consistently provided me with everything I need, positive experiences in the quality of their options and level of service, and great deals is Premier Pet Supply. Therefore, they get ALL my business! I love that everyone here is so friendly, genuinely enjoy working here, and are so knowledgeable! I love that PPS provides both "common" and more "unique" food, treat, and toy options so you get a little bit of everything. I love that they have a partnership with local organizations so you know they are passionate about being engrained within the local community. I also love that they provide pet bathing rooms at great prices for the amount of time you get in there, along with what they offer in their bathing services. I love that they have a rewards system for you to wrack up points to certain levels where you get rewarded! This company has truly thought through everything and it shows in all the products and services they offer. I love Premier Pet Supply and will always support them in all their endeavors and spoil my dogs with goodies from here always!

Cal has a cool store, is very friendly, and has good quality pets. I got a couple fish and some…read moreshrimp here, along with some plants like guppy grass and frogbit

Owner knew what he was talking about and was very helpful when we were purchasing a fish for our…read morenephews birthday.