Fake company that sells information. Wont stop calling, texting, and emailing after I asked for just one quote. I receive about 6+ messages a day from them and it won't stop. I called them back and immediately got hung up on. They suck. They're not a real corporation. It's a scam! I called again, "Ok, I'll put you in hold and transfer you to whoever hung up on you." and then they hung up again. Don't spend your money here they are not reliable. It's a fake company and they sell your information for money. If you don't believe me, try it out yourself. You'll be sorry. read more

Terribly unprofessional company. Do not recommend them what so ever. They didn't understand my necessary delivery date, and when I explained to them that I need it quicker I got attitude and got called names. They are pathetic and unprofessional. This is a company that works at home, so all of their sales people don't understand basic secretarial tasks such as answering the phone correctly. The only good reviews you see are probably the low-life employees writing them themselves. read more

Do not use their service! My car was shipped from Chicago to Pullman WA. The dealer raised the price, could not find a good pick location as well as drop-off location. On top of that, my front right tire was flat when it arrived Spokane WA. I argued with driver and his manager for an hour at midnight, but they said: if you don't want your car now, go to Camas to pick it up...........so I had to surrender. 1. The dealer raised the money after I paid for the quote. The reason was: the way my car was gonna sent to was not a hot route, nobody was willing to pick my car. After raising money, he found a broker. What a magic! That was exactly happened on previous review writer. I should have read his review earlier......sigh 2. The pick-up location was really suck. It was in Alsip IL. But I was living by White Sox Stadium, which is 2 minutes walk from I-90/94. In terms of dropping location is worse, It was at a gas station right next to I-90. How come I paid more but the locations were still this suck? I had to ask friends gave me a ride both drop-off and pick-up. 3. "The broker" who my agent found were bad asses. First of all, the driver was not the guy whom I handed my car out. Second, at the night of my car arrived, the driver called me in the afternoon, said it would be around 9:30pm. So, we headed out at 8:00pm from Pullman WA. We got there in time and wait almost for 3 hours. I felt extremely sorry to my very new friends......and the result was a flat tire on the front right. 4. I was pissed off by the flat tire. I argued with driver and his manager on the phone for one hour. The driver insisted that the tire pressure was low instead of flat tire. I was asking for $100 off discount. They didn't agree. We made a bet, if it is flat tire they would admit that was cause by them, but it is low pressure next morning, I have to paid the money they loss. That was a funny bet. The driver was planning sleep in the truck, and I was planning sleep in the coffee shop. 30 minutes later. They regretted the bet. They told me picked it up and paid off the balance without any discount, or I have to go to Camas WA. So, I had to surrender eventually. I paid off the balance and pumped the tire right away, then headed to Honda service center at 2am, slept in the car. I woke up at 7am and found I was right, but didn't won anything. The driver and his manager were jerks!!! 5. The vehicle shipment business take the rating seriously, so they will encourage you to write a review no matter good or bad rating, and get $30 rebate check. It should only take 1 month after I've done the review, but I got the check after 3 months waiting. Overall, the only good thing about the agent is, he would reply me in short time. But the rest of experience was really suck. Especially, arguing with someone at midnight and did't win anything back. read more

Warning: As I hate to reading long reviews I made mine long anyways due to my frustration with this company. For a condense summary, check out the summary at the end. I don't know whats up with all the positive reviews on www.transportreviews.com but I was not impressed with Magic Carpets customer service. Although customer service was on point when I inquired about getting my vehicle shipped, things went down hill after I gave them my credit card number and agreed to have my vehicle transported through them. I moved from the East-Coast to the West-Coast for a new job so heres what happened. The following are the reasons why I wouldn't go with Magic Carpet Again. 1) I received a quote that I was comfortable spending but at the very last minute they raised the price by $250. 2) I gave Magic Carpet a 5 day window for my car to be picked up. I asked Hilary if this was an adequate amount of time and she said that it was "more than enough." It was crucial for them to pick the car up within that window because I was catching a flight on the 3rd day of that period. Since my girlfriend didn't have to relocate to the west-coast as soon as I did, she had scheduled her flight a few days later so she could release my car to the carrier. The 5th day was the very last day that she would have been able to release the car since she was catching her flight that evening. I contacted Magic Carpet everyday during the pick-up window but all I got was that they were "aggressively looking for a carrier." On the 5th day of the window, I contacted Magic Carpet and that's when they slapped me with an extra $250 saying that my price wasn't high enough for a carrier to pickup the vehicle. I was like WTF, why are you telling me now when I've already relocated to the other side of the coast and when my girlfriend was catching her flight in a few hours. I had no other choice but to agree to the price increase because at that point, I just wanted my car to be picked up. When Magic Carpet was unable to find a carrier to pickup the car on the last day of the window, I had to franticly find someone that I could trust to release my car. Keep in mind that I was living in the East-coast for only a few months and had no relatives there and didn't know anyone well enough that I could trust to leave my car with to release the vehicle. I fortunately found a co-worker whom that I didn't know too well that was cool with releasing my car. 3) I was told that my car would arrive in 7 days. This was perfectly fine with me since I had an extra vehicle at home and didn't urgently need my vehicle. On the day before my car was suppose to arrive I contacted MAGIC Carpet to check the status on my car since I haven't heard a word from them since the car was picked up. I got a response from Hilary saying that the "carrier was in the area yesterday and have been trying to contact you". I thought to myself, WTH? I keep my phone on me 24/7 and did not have any miss calls or voice messages. I told Hilary to make sure that they have my correct #. It turns out that the carrier had the wrong number and have been leaving voice messages at someone else's voice mailbox. When Hilary gave them my correct contact number I finally get a call from the carrier "demanding" me to meet them immediately or else they'll leave my car somewhere and I'll have to pay a fine for the storage fee. I was at work at that time when I got the call to meet them for the drop-off but I had meetings at work that morning/afternoon and couldn't get away from the office. Luckily my girlfriend didn't start work yet and was able to meet them up to receive the vehicle. I think this problem could have been easily solved if Magic Carpet contacted me and told me that the carrier was in the area and was trying to get a hold of me. What if I didn't check the status on my car and initiated contact? Im sure my vehicle would have been sitting somewhere locked up in a garage. 4) Customer Service. As I mentioned earlier, Hilary was very nice in terms of answering all my questions when I inquired about getting my car shipped though Magic Carpet. One gripe I have about Hilary was that she picked up and went on vacation during the week that my car was suppose to be shipped and never mentioned who will be my contact person at Magic Carpet so I could check the status on the pickup date of my vehicle. While Hilary was out, I was in contact with Kathy, and Michelle. I thought both ladies were very rude and got the impression that they didn't care about my situation. Summary - - - - - - *Although I received my car in perfect condition, I DO NOT RECOMMEND this company for the reasons stated above. I think it would have been more stress free if I just drove my vehicle across the country. *some of the reviews for Magic Carpet are probably biased/exaggerated. Magic Carpet gives their customers a $30 to rebate to add a comment on this website. I wonder if the rebate thing still applies for negative comments like m read more

Overall, I like their service. My beef is with the driver that was contracted. He showed up early without calling ahead. As it was too late to obtain the cash / cashier's check (in a new town with banks closed and cash limits on ATM withdrawls), he refused to take a personal check. Customer service was helpful via MCAT, but the driver dropped the car off ~50+ miles away, and we had to rent a car the next day just to go to pick it up. Also, a "storage" fee was added on top of the quoted bill. read more

I had almost the exact experience as Barn e. For details, please see below. As a business owner myself, I view satisfying customers as fairly straightforward. Do what you say you are going to do and customers are happy. We have worked with Magic Carpet in the past and had a pleasant experience, so we figured we would return. In a commoditized market, it helped that they had the lowest price as well. We had worked with Nicole the first time we shipped the car out and requested to work with her again yet she was busy, so Kathy claimed she "could handle it". Well, that turned out to be a lie. My wife clearly stated that we needed our car picked up by a certain date and we were flexible as far as how far in advance they could pick up our car. When we asked if the car would be picked up by the last day we were in town, Kathy responded, "yes, that's no problem". I even have a receipt that states ""MUST BE PICKED UP NO LATER THAN AUGUST 4TH". As our move date approached, I started calling to see the status of the shipment. They kept saying that they were "working hard" to get our car picked up, but "there are no guarantees in this industry". Frustrated with their lack of answers, I asked them on more than one occasion to call me back with an update. Unfortunately, they repeatedly did not call me back when they said they would. Long story short, they didn't come by August 4th, I had to scramble to find a friend to leave a key with AND they charged me more than they quoted! What is the point of a quote if "there are no guarantees in this industry"? They might as well just give me a quote for $0.01 to pick up my car yesterday. Now I understand that Magic Carpet only (poorly) coordinate the shipment and that subcontractors are the ones who actually ship the cars, so I won't even get into the fact that they were "early" delivering the car and then had three separate delays so my father-in-law had to stay at home all night for nothing (while we were getting call about delays at a wedding). When things got sketchy, I did a little research and fond a review on Yelp that said they had the EXACT SAME EXPERIENCE. Said it wouldn't be a problem to pick up by a certain date, missed date, charged more than quoted. Only reason I give them one star is because when I actually got in touch with them, they were pleasant to talk with. That said, they were ineffective and did not uphold their end of the agreement. In closing, DO NOT TRUST THEIR QUOTED PRICE OR THEIR EXPECTED PICK-UP OR DELIVERY DATE. If you can live with this, than go for it. After all, "there are no guarantees in this industry". read more

Do not use this company. Please carefully read my complaints for more insight. Complaint #1 I was told my car would be picked-up and delivered to the port for shipping on the same day. The representative made the wrong reservation, so the pick-up was delayed and eventually canceled due to a wrong order placed. I had to contact the contracted company directly and when I did, they shared that they did not have the correct order information. When I asked the MCAT to take responsibility for their mistake (in hiring a 3rd party contractor and placing the wrong order), they refused. Complaint #2 The MCAT representative that was processing my claim was extremely rude and inappropriate (she lied to me about who she had spoken to and provided me with information that was inaccurate and not true). I ended up having to make calls myself to handle my own delivery for my vehicle. Complaint #3 When I called my credit card company to follow-up on what charges this company had made, it turns out that they had run my credit card TWICE, once on the day I originally submitted my order (5/23/2011) and once on the day that my car was never picked-up (5/31/2011). Luckily my credit card company is now following up to see if the $520 worth of charges will appear on my bill or if the company will drop the double charge/authorization. Complaint #4 The 3rd party contractor, Scorpio, that Magic Carpet Auto Transport hired out to pick-up my car, has called my personal cell numerous times. Why they are calling me when I was not the one that placed the order, why MCAT is not handling it, is beyond me. Complaint #5 When I contacted MATSON, the carrier that MCAT provides bookings through, I was informed that my order was not appropriately placed. My original order claimed that an MCAT representative would be delivering my vehicle, when in fact it was going to be someone from Scorpios (a transport company whose name cannot be found via google, so where did they find this company any ways?). I had to move through the process on the phone to have MATSON change my order so it reflected that I would be delivering the car & that I would be receiving the car once it was shipped as well. Complaint #6 Now that the pick-up was never completed on time and I ended up delivering my own car late, my car will be arriving 5 days late to my new home. I will incur an additional cost for a rental car. read more

DO NOT USE THESE PEOPLE...Not only were they 3wks late with our car, our car miraculously had 300 extra miles on it and an almost empty tank. The tank was full when we put it on the truck. And on top of everything they charged us $400.00 extra dollars. What really upsets me is that, how can you do this to a military family who all they wanted was a smooth transition between duty stations. And and the military discount they quote you for, yeah out the window. There is no such thing. SO DO NOT USE THESE people they will take you for everything you got!!!! read more

I am new to the whole vehicle transport business. I was fortunate to have a good experience through the process with Magic Carpet Auto Transport. I shipped a Bentley Enclosed Transport and all went well through out the shipment. I was updated by my company rep Brandon on a consistent basis. The car showed up Perfect I couldn't have been happier. I was nervous from the time I purchased the car (250k) until it was picked up and secured by driver of truck. My business associate told me about this company because Brandon has shipped over 15 various classic Ferrari, Jaguar, and Porsche from various locations in the USA. This was a special gift for my wife all went just perfect she was so excited. If you want someone to assist you with vehicle shipping transport call Brandon 360-853-2849 direct he will make you Happy. Gene T. read more

WARNING WARNING WARNING Don't even think of using Magic Carpet Auto Transport! MCAT quoted me a price to move a car from Florida to California. Car was picked up later than quoted but was finally delivered. At delivery the driver admitted damaging the car, to the tune of about $1000, by drop a tie-down chain on the roof from above. Like an idiot I paid the guy based on his promise that his company would cover the damages. Upon further investigation turns out the driver was an owner operator who did have insurance at one point but that was cancelled due to non payment. Now you'd think MCA would have some kind of insurance to cover cases like this but nope that thought never entered the owners mind. This is where the story gets interesting. Upon telling this guy I'd have to write a negative review, he threatened to sue me in Federal Court !!! So of course the negative review goes up on transporterreview anyway. MCAT's owners reaction was to inform the review company not once but twice that I was never a customer! and that my review was fake! Needless to say I had no problem proving to the owner of transporterreview that I had indeed been a customer of MCAT and of course my review was reinstated. So figure a bunch of fake reviews by MCATs people, a bunch which he pays for (see other reviews) and threatening and lying about negative reviewers and you have a formula which explains this guys high ratings! AVOID AT ALL COSTS!!!!!!!!!!! read more

Don't be fooled by its 5-star review. People are driven to post these reviews to get $50 rebate. God knows how many of them are indeed satisfied. This company, Domestic and Cascade are under same administration. They've spent years setting up unfair rules and exercising tricks. People are usually lured by quotes lower than other companies. Once hooked they may face delay and price increase. Wanna complain? Go read the fine print. The company doesn't guarantee pick-up or delivery dates even written in your quotes. So they make easy money, all risks are yours! read more

A Nightmare to Work With. I chose Magic Carpet because it was the number one rated auto shipper on Transport Reviews and because Michelle from Magic Carpet claimed she could ship my car for $200.00 less than any of their competitors (including their sister companies). I gave Magic Carpet a four day window to pick up the car, where the last day was hours before getting on my flight to the west coast. I had to go out of the country just prior to shipping my car from Virginia to California. Before leaving and while overseas, I hadn't heard anything from Michelle, so I sent an email to check on my pick up date. I didn't hear anything back. I assumed that she had left me a voicemail letting me know the pickup date, which I could not retrieve. However, when I got back to the states, I checked my voicemail and there was nothing. I called Michelle and she said (somewhat confused) "Oh, I remember you." She hadn't done anything to get my car scheduled and I was four days from leaving Virginia. The next two days were spent calling and calling Michelle to see if she had made any arrangements. Three days before leaving she let me know that she had found someone, but the quote had gone up $250.00. At this point, I was stuck because it was three days before leaving and I didn't have time to start over. I pointed all of this out and asked for a $50.00 discount, which she took out of her $250.00 booking fee. She said she would call back the next day to confirm the pick up date. The next day, no phone call. I finally called her and she said "I am such an airhead...sorry I didn't call." That was the last I spoke to Michelle. I then called Lloyd in the main office and voiced my frustration and concern. He gave me his cell number and said to call at any time, which was somewhat reassuring. At this point, I googled "Magic Carpet Auto Transport + Reviews" and, much to my horror, I found a string of scathing reviews that were on other websites, such as yelp and google, describing similar experiences of estimates going way up, non-responsive coordinators, and waiting to the last minute to arrange the transport. I was two days out from leaving, so had to go with it. Clearly, this is Magic Carpet's MO for getting business. The pick up went fine. A local flatbed towing company picked it up and did a great job. The transport company that was taking the car across the country was Do It Auto Transport, based out of Ontario, CA. I went on the internet and couldn't find any record of their existence. I then called their dispatch. I asked for the DOT number and MC number of the company. They could not produce at DOT number, but did provide a MC number. The car took 14 days to get across the country, longer than the estimate. I was renting a car during this time, which ended up costing a lot. I had planned for them to pick the car up earlier to avoid this cost, but because they waited so long to get the car, I was stuck. The driver that brought the car up from Ontario to just south of San Francisco ended up being the icing on my nightmare cake. He was supposed to deliver it on Thursday (between 900-1100 PM) but then said he couldn't make it. His English was very poor, but he was able to clearly say that I needed to meet him at the 101 freeway to get the car. The 101 was about a 40 minute drive from where I was living. I told him I couldn't do that and that the service was door-to-door; he had to come to my city. We went around and around with this. He kept saying "You come to 101 freeway." Finally, I told him I would call his company's dispatch and he backed down (this was around 9PM). Then he called back 30 minutes later and said I had to pay him more. I asked if I should get the police involved and he hung up. At this point, I think it is important to note that I am a woman and my husband is stationed on the east coast. I have shipped my car several times, by myself, so I knew what to expect. I also knew that this was turning into a potentially serious problem. I happen to work for the military so called a Navy Officer who is a personal friend to come and provide back up when I met the driver at 0600 the next morning. The driver arrived at the agreed to parking lot (he wouldn't deliver it near my house), and offloaded the car. He got very agitated when I popped the trunk and hood to see if anything had been stolen (like the jack or spare tire) or damaged. When I turned the engine over to see what it sounded like, he flipped out and said I couldn't do that before paying. My friend and he then started to get into a rather heated debate, which bought me time to finish inspecting the car. The car was fine (which I still consider a miracle). Bottom line--Magic Carpet is dishonest in their practices and incredibly stressful to work with. I will not work with them again, and I do not trust Transport Reviews. read more

Customer beware!!! I contracted them to transport my car from Atlanta, Georgia to California, after reading their so called 5 Stars reviews, the transportation they arranged was call USA unlimited Services in Georgia, and the total cost was $1040, with $250 paid in advance to Magic Carpet. I got my car in dirty condition but everything looks fine, after I paid the driver $800 in cash and got my car, the moment I drove it, I realized something was not right, I had to tilt my steering wheel to almost 45 degree to make my car drive straight, I found out later that they have secured my car in the wrong way and bent the tie rod of the car. It cost me closed to $800 to repair and non of the party take responsibilities. Stay awayfrom them, they make easy money by arranging trucking company and assume no resposibilities after that, read the fine print before pay them!!! read more

A couple of weeks ago we had our classic car transported to our Son in Las Vegas, with a lot of problems from this company. Our car was to be picked up in a prearranged specific area on a specified day and time. We waited three hours an during that time, made several phone calls to see why the transporter hadn't arrived. Finally, got through to someone at this office who said it was a bit late today. We brought this vehicle in from Canada. We had to go home and was assured the transport would be back in the same prearranged area at 10:00 a.m. the next morning. That didn't happen! After more phone calls, by 3:00 p.m. the car was picked up. That experience was despicable and unacceptable. How this company can stay in business is a real wonder. read more

I was quoted a good price for auto shipping and the broker seemed reliable. Quoted that they were top rated. Hate to think what the rest are like. The driver arrived and could not wait a few hours for the car to be ready to leave so left and could not be contacted for days. The day the car was to arrive I was contacted by the broker to say that he did not know where the driver was, but the car was still not picked up. He spent a few days searching for another driver and then arranged for the same driver (I was not aware) to transport the car (this time for 100 dollars more). Then the car was supposed to arrive on friday or saturday the following week (and one week later than was planned). I waited around all day Saturday, I was not able to contact the driver till Saturday night when he informed me that the car would arrive by 10am. He actually showed up at 7:30pm. And the temporary tags are missing from my car. I DO NOT RECOMMEND USING MAGIC CARPET AUTO TRANSPORT. read more

AWFUL EXPERIENCE!! Here's what happened: April 30- inquired about a quote for shipping my car from Florida to Ohio on May 27th. Received a quote from Magic Car the same day for $480 (standard shipping). May 2- Paid the deposit of $135 to have them find a driver to ship the vehicle..the remaining would have to be paid cash to the driver at delivery. Anthony suggested I change the order to be "first available" versus right on May 27th. May 9-I send an email to Tony asking on the status. On May 10 he emails back saying he will have a driver within 24-48 hours. May 16- I email again inquiring on the status of the order and threaten to pull my order on May 18 if I do not get a concrete date of delivery. He replies the same day saying "we would recommend that you have the actual driver carrier secured and committed in picking up your vehicle". I thought that was his job?! So... he gave me a quote, couldn't find a driver to do it for that price, and left me hanging without properly communicating with me. May 21- Had an incident where I thought the car wouldn't start. It ended up being fine, but I contacted Anthony to make sure we could still transport it. He says if it won't start it will be an additional $200 but that he will have a driver within 3-5 days. May 25-May 29 - Myself and my friend Christina leave messages EVERY DAY for Anthony. He never returns our calls. I have now moved from Florida to Ohio, and my car is still down there. May 30- I call a different transport company (American) and they arrange for a driver to pick up the car the next day. I cancel the order with Magic Car. May 31 - MAGICALLY , Magic Car finds a carrier to transport my car (even though I've already cancelled the order). Also magically, it's now going to cost me $650 instead of the original quoted price of $480. I remind Anthony that I've cancelled the order and no longer require his services. June 1- My car is delivered in Ohio. Today June 5- Still no sign of a refund, and Anthony's message in every email states "If you do a dispute within the 7 to 10 days from your cancellation date you will automatically lose your deposit." I have contacted my credit card company and the BBB. Both will be handling this from here on out, and if it's not resolved, I will contact further representation. Do NOT use this BOGUS start-up company if you have a deadline to get your car shipped! read more

I don't know why there's a bunch of positive reviews on their website, but clearly it's not true. When I first called Magic Carpet Auto, they were very nice and told me that the quote they gave me would not change and that everything would be smooth. A week later, after waiting, they called me back and told me that they wanted $200 more last minute and that I had to give them a decision now. After asking a couple more questions, the broker (Rich) was becoming extremely agitated and told me that this was absolutely the best deal I was ever going to get. I could tell that he just wanted to get the deal done cause he wanted the commission and had no regard whether or not I was actually getting a good deal - for all I knew, the driver could be ripping me off. After I told him that I didn't want the deal, he became extremely angry and told me to "Go ship your car with someone else". This brokerage company is only interested in one thing - sealing deals as fast as possible without any regard for the customer so that they can get commissions. They treat you with good service in the beginning, but then when a deal needs to get done, all they are concerned about is getting a deal done and not about price increases on your end. read more

Makes me sick! NO CARRIER and I was told I would have pay more to a carrier than what I was quoted when truth be told it was only becuase of the deposit fee that jacked up my rate. Come to find out from the BBB, 99% of brokers are like this. They reffered me to SHIPMYSELF.COM, they shipped my honda civic priority, saved me hundreds, and they only charge a flat rate of 49.95. read more

They are dishonest. My tire was SLASHED when I received my car. I received my car later than the 7-10 days promised. The driver was abusive and swore at me. Briana Peterson, my contact person at Magic Carpet, told me that she had used the driver previously when she obviously hadn't because it became clear that she had no relationship with him. She lied to me. She also knew that the driver slashed my tire and the company did nothing to compensate me. This company lacks integrity, they lie. If you're car is damaged do not expect them to do anything about it. Perhaps the most absurd thing that they did was to submit an invoice to my employer including the cost of the damage to try to get my employer to reimburse me for the damage to the car that they refused to cover. This is FRAUD. My employer did NOT reimburse me for the damage and then Briana accused me of trying to get reimbursed twice for it. To be clear, she LIED to my employer, committed FRAUD, and then accused me of LYING to her. It was pretty ridiculous. All in all, a complete lack of integrity and reliability. read more

WARNING... BUYER BEWARE... DON'T USE THIS COMPANY... Bill the owner of Magic Carpet Auto Transport organized a shipment for my Dad's car from Washington State to Las Vegas, Nevada. He promised to have the truck there on a Monday for pick up... my parents waited at the pick up location for over 8 hours, no truck showed up, every time they phoned Bill he never picked up and messages never returned... Once he finally answered apologized and said lets set it up for 10am the next day...PROMISE the truck will be there... my parents drove all the way home back to the Canada... and back the next day for the 10am pick-up... NO TRUCK... and NO ANSWER... I had t personally call the truck driver, dispatch and Bill... FINALLY at 4pm the truck comes to pick up the car... my parents are in their late 70's Bill new this... HORRIBLE SERVICE, HORRIBLE CUSTOMBER SERVICE. I ASKED BILL TO APPOLOGIZE TO MY PARENTS AT LEAST VIA EMAIL... Since the car got picked up he has vanished, won't give me a partial refund for the horrible service or even a simple apology to my parents... DON'T USE THIS COMPANY... YOU WILL GET THE WORST SERVICE. BUYER BEWARE! read more

I wish I could give this company NO stars!!! They are horrible! Do NOT use them!!! If you think waiting for a cable guy for 4 hours is bad, try waiting for 3 days for your car to be picked up. They are unprofessional, they use sleezy drivers and they will NOT give you any discount if they come 3 days late to pick your car up. read more

It was a horrible experience that I don't wish on anyone. But I hold Magic Carpet responsible for it because they misled me. My complaints are 1) misleading reviews 2) failed disclosure and 3) helpless customer service. It took me a bad experience to figure out Magic Carpet's business concept and structure. It's a scam! You can be a broker. But then your job is to build a network of reputable services to refer your clients to. When people signed a contract with you, they are your clients. You have to work for the $250 fee and your job is screening. Magic Carpet failed on this job. Magic Carpet is not actually a transportation company, they are a broker. They did not misrepresent on this part. But they presented themselves as a broker with a network of reputable companies for my job. They told me that they will stay in contact with me throughout the process. They advised me on my schedule and promised that they can stay on schedule. I even built in 50% extra time for unexpected delays. They presented the job to me as a 8 day delivery, with one or two days, 2 hours, and/or 30 minutes of notice before delivery. What actually happened was that I informed them after every failed delivery. They were as helpless as me when problems arose with the actual transportation company. The second part of the failed disclosure was the carrier part. If they have no control of the process, they should have informed me who the carrier was and I should have been given time to make my decision. But no, instead I did not know who carrier was until a guy showed up at my door and picked up the car. My mistake was that I did not know their business concept and structure. I trusted the reviews online. A central part of their business is to build customer reviews. They use reviews to get clients that they pass to other companies, in my case a company with a horrible track record. For my case, in order to build their reputation, they sent me an email as soon as my car was picked up. Here is the actual message: "We are currently running a contest for our valued clients. Every Customer who leaves us a 5 star review will be entered into a drawing. At the end of the month we will draw a WINNER. If you are selected as our winner, we will contact you and you will receive a FULL refund of your Entire Transport Cost. Below are the instructions to enter your 5 STAR review." I received this message two hours after my car was picked up. This was my first red flag. This practice lacks honesty and integrity. Magic Carpet does not have any contribution to or control of the actual transportation process. The reviews online are misleading. I would have never hired Ground Force One. I would have stayed as far away as possible from Ground Force One. Without feeding off of companies like Magic Carpet, Ground Force One can't hurt me. For our delivery, Magic Carpet was fully aware that we needed the car before June 14. The absolute latest time was June 16th. After that we were no longer in the area. We worked out the whole pick up schedule based on it. Magic Carpet sent Ground Force One to my house and picked up the car. From that point on, Ground Force One held my car hostage and there was nothing Magic Carpet could do about it. Magic Carpet made an effort to some extent but they were just as helpless as us. Magic Carpet should have had a screening and disclosure procedure about the actual transportation company. When problems arose, there was not much they could do. To make things worse, the transportation company was on the east coast and Magic Carpet was on the west coast. So their business hours started with west coast hours and finished with east coast hours. I appreciated the help they did give me in the beginning by talking to Ground Force One, but I started to question the help when I was asked to deposit money into Ground Force One's account before my car was even delivered. At one point, I was offered to sign off on the delivery and let them just leave my car on the street with the key inside after I deposited money into their account. Next, I was offered to deposit money and leave the car in a garage with all expenses and liability on me. I started to question if they were trying to help me or help Ground Force One. No one in their right mind would accept those condition and terms. Magic Carpet works hard to obtain good reviews and those reviews made it look like Magic Carpet transported the car. But the fact in my case is that a business with a very bad track record used Magic Carpet's reputation to get business. Magic Carpet hurts its customers, me in this case. Don't use brokers like Magic Carpet. Use companies who actually do the transport and delivery after you check the actual company's reputation. Interview them and hire reasonable people. read more

Would not use Magic Carpet again. They are only a broker. They do not transport your car and the company that they got for me was hard to work with. I tried to give this review to the www.transport reviews but it was pulled by magic carpet. They said I was not their customer. Their Visa billing address was not the same, so no proof. That is why they have all good reviews. Its a scam to look good. Next time I will work directly with the driver or management of the transport company. read more

Casey and Jason are Scammers! Do not use. You pay for what you get. I never had our car shipped because at the last minute they raised the price $200.00. I also believe they have other companies names because the day after I spoke with Magic Carpet Casey and told them that the $200 increase was not acceptable I received a call from another auto transport company from WA (sorry I can not remember the name)... DO NOT USE MAGIC CARPET or any other auto transport middleman!!! If the price is low, it is because it is not regulated. No way to report them. read more

Pathetic service. Please don't use this unless there is no other option left. I had to bargain for almost 3 weeks after the entire process as they had debited amount from my account twice. It was a pain to get it rectified. read more

THIS IS THE WORST COMPANY OF ALL TIME ...DO NOT EVEN BOTHER!!! However i will HIGHLY recommend national auto transportation they got my car on the truck the very next day. Also Kathy from Magic Auto was completely rude and gave me attitude the entire time. Also when they gave me a standard rate they raised it every time by 100 dollars because they said the driver requested it. Do not ever go with this company its a complete waste of time. And Kathy and the other associates need to stop being rude and lying. read more

This the worst experience of my life not only was my vehicle given back to me 3 days late but the driver put over 300 miles on my car DO NOT use these scam artists also ... They did nothing to compensate me for my loss!! I wish I could give it negative stars use allied I used them when I first moved and they were wonderful pricy but wonderful I thought I would save money and look where it got me read more

I can add to the growing list of unsatisfied Magic Carpet clients. I reviewed the many car transport companies and Magic Carpet was ranked quite high and for many years the highest and therefore best to do business with. If this is the case I would hate to work with someone ranked in the middle or lower end of the pack!!! I contracted them in MAY and told them I needed my car moved by end of June, I told them they could pick it up at anytime as long as it got there by July 1. They were very polite over the phone, yet nothing ever happened. Like the other reviewers, I had to call them numerous times to get a response, it was always ... we are working hard on it. Maybe I am hardnosed but if I am spending over $1200 for a service performed, I think a little effort should be extended my way in terms of keeping me updated. As my deadline approached, I called another company (Saturday), two days later (Monday) , a truck was at my door to pick up my car. NOW THAT IS SERVICE !!! read more