Ramey was amazing helping me with my mailing issue! I couldn't figure out the cost of postage, and she helped me without making me feel dumb. She was kind and personable with every customer and truly helped brighten my day. Her patience and positive attitude made the whole experience so much better. Thank you, Ramey, for such wonderful service! read more

Today I sent my assistant to mail two small boxes with thumb drives inside. She told the girl at the desk she wanted to send it non-expedited. So the girl at the front desk sent it second day Air for $181.. two tiny boxes! She told her repeatedly she did not want it expedited. So we had to go back in and redo the whole thing and even when we went back in she was dishonest about the charge for regular mail. Finally, she admitted that there was a regular USPS price for $27 which was what we had asked for in the beginning.. she was clearly trying to scam my employee into overpaying for something she did not ask for. I listened to the conversation on the other side of the phone and it was very clear to me that this was dishonest business practices.. I've been going here for years, but this will be my last time. read more

I had a really great experience at this store. I had a problem with my return label and Susie figured it out, got my package labeled and I was on my way. I could not have done it without her help. I've always had a great experience with all my mailing needs here. Fast and efficient and super nice. So happy they are in my neighborhood. read more

This location has been where we had our notary services done for many years not no more even if it takes us to go to Portland because of their service is terrible. We went in on Sunday. The guy said he forgot his book so we couldn't get it done then so then we were the first person in line the next day they decided to change your hours on notary services. They said they weren't offering notary services until noon and this was given to us by the Manager go elsewhere these guys are a joke. They don't know what customer service is. They don't care!! read more

This location is run by a shady owner with possibly illegal business practices and extremely rude employees. They lie to customers to try to sell additional products/services that aren't needed. They yell at customers. They have the longest lines, rudest employees, and most dishonest service of any store around. The reviews here are clear. If you want to get scammed or cussed out by an employee, go to this store. Otherwise go to literally any other location and you'll have a positive experience. read more

I am shocked by how consistent the management is at this UPS store on hiring rude, snot face clerks to work the counter. I get to the UPS store at 8:30 when they're supposed to be open and they're not open yet. The clerk finally opens the doors and takes my package. As she's talking to me about the box requirements, she gets very rude with me. This is not the first time I've had to deal with condescending rude tone from these clerks. I am only giving two stars because of the convenience of where this UPS store is located. For years, this store has struggled with providing quality customer service. I'll take my business elsewhere. read more

If I could leave ZERO stars I would. They tired to scam me by overcharging for a box at this location, but when I had gone to a different location they had shown me their pricing list which was significantly cheaper. They tried to make me pay for shipping on an Amazon return which Amazon actually covers. They offered to package my return for the cost of $50 because of "labor" and duct tape isn't provided you would have to pay to use it. They were very rude and service was terrible which I had just left and had gone to a different UPS. read more

The so-caller girl who thinks she is a manager...and I do mean girl, who calls every one "Hon", needs to go. She gave my USPS package to UPS and would not cop to her mistake. Basically, said it wasn't her problem. This is after I paid over $200 to send it. Once they got my money they couldn't be bothered. Never again will I ever go into this location. I would give negative stars if I could. read more

The service at this location is terrible! Some personnel are quite nice but one individual beats them all with her lack of respect for a customer. Acting like she doesn't want to be there. I would think some standards would apply at this type of business but maybe I'm asking too much. Won't be coming back to this location anymore. A bit grossed out with this particular employee....dress attire, hygiene, and a lack of simple customer service. read more

Susie and Hannah were SO patient and SO friendly to me when I came in and needed help with tons of copies for my court papers !! They were very busy and yet Susie and Hannah were still SO attentive and patient, kind and helpful I would 1,000% recommend this place of service they provide OUTSTANDING customer service and are TOP NOTCH I keep going back again and again because they have helped me when so many others wouldn't THANK YOU SO MUCH AGAIN SUSIE AND HANNAH FOR ALL OF YOUR PATIENCE, FRIENDLINESS, LAUGHS AND HARD WORK read more

I have had multiple issues using the UPS location in the QFC shopping center near SE 192nd Ave and SE 34th St. Today was the last time that I will ever attempt to use that location. Consistently, they have issues with the printer taking a long time to print my docs (one time it was 45 minutes), and today when trying to leave an Amazon package to return, they were unable to print a label for me. But wait, aren't they a printing company? I know that it is only this location that has terrible service. And it is primarily because they need to upgrade their technology and/or infrastructure. The people at the counter are mostly OK, but sometimes they are snappish due to so many customers complaining (I'm guessing). I highly recommend that you take a moment to visit the UPS store on Chaklov Dr in Vancouver. They are extremely nice, knowledgeable, and seem to be able to accomplish anything I've asked them to do for me, so far. The location that is near me is dysfunctional and should visit the Chaklov location to discover how a UPS store is REALLY supposed to work. read more

I'm only giving this review one star because it makes me otherwise I would give them zero. I sent two packages today to my relatives and both of the boxes I had to buy a new box for. One was a thermal box which I understand so I had to pay for a new box to repackage that but the other box was a Kohl's box that I reused, and it had a little tiny marking on one side, which they considered damaged I guess. The only reason I noticed this was because they charge me $100 to send this box and when I questioned it, they told me it was because it was damaged and so they had to put an extra fee on there instead of being upfront with me and telling me that they were going to charge me an extra $50 I had to ask first as to why it was priced so high. And when I looked at the box, I couldn't believe that they considered it damaged. It had a little tiny neck on one side, which wouldn't even be considered a dent or a hole so then they made me pay for another box to put that in which was another $10 and then they cut the price back down to 62+ the $10 so it ended up being $72 for that box. talk about being sneaky to make your company an extra $50. Refusing the whole situation just felt very shady. If I wasn't in a hurry to get them out in the mail today, I would've taken them somewhere elseI will never use this location again. read more

The staff on this store consistently provide excellent service . They are helpful and professional.

Older white woman with glasses who works here is extremeley rude. She made a return order here a lot more complicated than it needed to be and yelled at me for not having the box fully taped (I offered to buy taping). Thankfully a younger male employee de escalated the interaction with her. read more

I've been to this location quite a bit since I own my own business and drop off packages and ship etc. Today, I had an Amazon return and wasn't aware that they charge $3 to put 3 small strands of tape on my package. They did offer me to purchase their over priced tape for $7 instead. I'd suggest taking your returns to Kohls where they don't charge you an absurd amount to tape up your package on Amazon returns. Their customer service has also gone down hill at this location. There's this older lady that's just plain rude and doesn't want to help anyone. I hope they start listening to their reviews. read more

Susie was the best she helped me out with my fingerprints twice!! She made the process super easy and fast. I will definitely be coming back!! Thank you Susie!! read more

I received notification on my phone at 9:30am this morning that an Amazon package I was expecting had been delivered to my PO Box at this store. I went into the store at 2:15pm today (almost 5 hours later) to pick up that package and was told that they hadn't sorted the incoming packages yet, and they were too busy to look for it - while I was the only customer in the store! HEY, UPS STORE! YOU CAN'T TELL PAYING CUSTOMERS THAT YOU'RE TOO BUSY TO LOOK FOR THEIR PACKAGES! (I attempted to close my PO Box there in the store over this incident to take my business elsewhere, but the PO Box is paid up through January 2023, and they don't refund for unused months.) read more

The older lady working at the front with short brown hair could use some customer service skill training. Didn't answer my question about tracking my envelope while she was punching things in on the computer and then hands me my receipt and I have to ask her again about tracking, she responded in a very annoyed voice "it's on there". Even my 8 year old son looked taken aback with her behavior. read more

UPS lost my package. This UPS store continue to follow through until we either located the package or I got my money back. I got a full refund. Ravi demonstrated amazing leadership. read more

Customers seem to be an inconvenience to the staff here... I bought a $10 shipping box (not knowing the exact size I needed) and the clerk told me I could try it to see if it would fit. It didn't. I tried to return it 15 minutes later and she said there were no refunds and she meant I could open it on the floor in the store to see if it would fit, not take it and try it. I didn't even have the item I wanted to ship with me! Not communicated very well. I will never return to this store and you shouldn't either. By the way, the WalMart a mile away had a box for $3.50 that worked great. There's a FedEx store inside that is super friendly. read more

I've dropped off a few items here before since I trade & collect trading cards & they got rid of the USPS drop off across the block. No issue with dropping off directly in the USPS bag. My printer was broken so I decided to just have someone at the front desk create a new tracking # for me as I needed it to get to the recipient by a certain date. The girl at the front desk first told me that she would recommend me to put my item in a bigger package as they get lost more easily (which may be completely true, but i've sent & received hundreds of packages that have never been lost & even smaller.) I declined as the shipping items they have there are way overpriced. We go on with the transaction & I decide to go with the USPS rate which is $7 cheaper than UPS. She didn't ask if I wanted shipping protection, or how much the item inside was worth. As we said by she took the package towards the back which I thought was weird since it was USPS not UPS. Long story short it's been almost a month, no tracking updates have been issued & it hasn't even said USPS has even gotten the item. $85 I have to refund to a customer because of the neglect the worker shown. There's no way for me to get the cards back unless it's sitting somewhere in that building. read more

While the location is convenient, the older lady that works here is just rude. To everyone! She clearly hates her job and anyone who walks in will get to experience her wrath. This place need a course in customer service and gratitude. read more

Just rude. I'm not excited about being barked at by a grumpy older lady with short hair, after having to return twice because of technical issues. I showed kindness and grace when the computers were down, even though others loudly expressed their frustration. It would've been nice to have the kindness returned. After all I DID return. Not sure I will next time. The only reason there are 2 stars instead of 1, is because I usually don't get waved off like an annoying gnat, although service is never particularly top notch. read more

There's a great reason why this location has few stars. Manager is awful as well as customer service. I come hobbling in with an injured knee (huge brace on it so obvious to anyone that can see) to send heavy items back to Amazon. The box I'm carrying rips while I was dragging it inside the store. They want to charge me money to tape the box. Are you kidding? Ok, they'll give me one strip of tape for free. I don't have my wallet, ask if they take Apple Pay - they don't so they would NOT ship my items back. As a business I understand measures need to be taken to stay profitable. But you'd think when an injured customer (who frequents often) comes in they could offer some help and a couple of strips of tape. Manager walks in, lady behind counter points at him and states this is my manager, and instead of engaging in the conversation he turns his back and walks away. I will never come back to this store under this management and encourage anyone, especially locals, to go anywhere else. read more

This is not an owner run store. The employees vary, however, the last two times I was there the older lady helping me was brusk, bordering on rude. Very poor customer service and interactions. read more

The old lady with short hair is rude, racist and has a very bad attitude. Super unfriendly, yelled at me multiple times because she couldn't hear me without apologizing for her obvious hearing problem and super rude overall. I had the same encounter with couple months ago and same experience. It's a shame that with this volume of negative comments about this person she still continues to work here. read more

I had to take an Amazon return to The UPS store. I packaged up the return as directed and took it to the listed store. I was told there is a tape charge. $1 per piece of tape. Are you kidding? Eat a bag a dicks. read more

Happen to take my package to this location...not the one I normally go to. Wanted to charge me $2 to put a piece of tape on my package. I'll take my packages to another franchise or FedEx. Customers are tired of the nickel and dime. Keep this up and you'll be out of business read more

Went to have something notarized & they were quick & very friendly about it. I'll definitely go back.

They're so rude here its absolutely insane. One of the workers called a customer an a**hole in-front of me. Also another time I went in there the workers were super rude to me and my wife because we had multiple packages to drop off. Like if you hate your job that much then you should just quit. Worst UPS in town. Definitely worth it to just drive to another one that's 5 mins away. read more

This is the worst UPS store ever. I live a walking distance from this store, but I prefer driving further to other store.

This store is the worst. They will find any way they can to squeeze a dime out of a customer.

I usually drop off my packages at the store and I have done it about five times because it's convenient for me, having said that, the people working in there are the most unpleasant, unprofessional unhappy people that I have ever encounter in my life! I'm seriously considering going to a different UPS store. I'd rather drive farther but I know I will encounter friendly smiling people. On the other hand maybe the times I've been there they were all having a bad day. read more

Roy has great attention to detail and friendly service , location is clean and convenient, highly recommend

Elyssa was extremely helpful, patient and very nice while helping me send all my packages. The store was very busy and all the employees were very friendly to everyone that came in. read more

Very rude employees, cursing in front of customers is so unprofessional. I'm surprised the employees still act like this despite so many poor reviews.. go to any other ups in town. read more

*** If I have to go back into this location one more time in a hundred years, that would be too much.*** Staff and manager are rude and unhelpful. They refuse to troubleshoot anything if their systems aren't working right. They blame UPS (wait, aren't you UPS?), Amazon, and anywhere else they can for problems instead of addressing or troubleshooting. Apparently they just want the quick buck instead of taking some time to take good care of their customers. And while doing so, they aren't too shy to make a scene. So I called UPS corporate to report/discuss the outrageously rude behavior demonstrated today at this franchise location. They recommended I go to the store at 164th and Mill Plain citing that location has "far fewer complaints" and is "under different ownership." Yes, you read correctly - THAT'S WHAT CORPORATE UPS SAID. GO ELSEWHERE. It's clear this franchisee doesn't believe in or support UPS values. They should be ashamed of themselves. (And PS: They did offer one solution to our problem. Make two packages one by taping them together and CHARGING US FOR THE TAPE - just like another reviewer said happened to her. No thank you!) read more

This place has helped me out on many occasions. They easily accept pre-paid packages without waiting in line (off to the right near the wall and counter once you walk in). They helped me with notary on some odd documents. They helped box up large items on a couple occasions for items I needed to ship (and the price was right). Each time I had experience with different attendants and they were all friendly and helpful. I'll definitely continue to come to this location. read more

Susie was very helpful patient and polite. Recommend! I'll be coming back to this UPS store. :-)

I dropped a package off for shipping on the 22nd. Finally on the 27th it left there store, after I called to ask why I could track the package. No explanation, no apology, but they did promise to send out on the 27th, which they did. Would they have shipped today, if I hadn't called? .Earlier we found their employees to be careless about social-distancing rules & I will not be going back. I'm going to the store on Mill Plain from now on. Bad experience. read more