Ken is an awesome carpet cleaner who comes on time and is fast and efficient. As a repeat customer he gives you a discount too! Thorough and friendly. read more

Needed move-out cleaning and carpet cleaning for condo. Initially called another company listed, but the guy did not show up for the scheduled walk through! So went back to the companies listed on Yelp and called Magic Carpet. Ken gave me a rough estimate on the phone and we scheduled the appointment. The cleaning crew showed up on time. Makana was personable and briefly explained what the cleaning crew was going to do. The cleaning crew goes in first, then Ken comes a little later to do the carpet steam cleaning. I handed the key to Makana and left for work. About 3 hours later Ken begins to text me the status of the cleaning, estimate time of completion to meet for inspection and payment. Everything went well. My condo looked really clean (the carpet was still damp so did not want to walk around too much). I'll check it more thoroughly after work, but I expect everything to be fine. Move outs can be hectic and stressful. The fact that everything went as I had hoped with Magic Carpet was a huge relief. I expect to get my full deposit back from the landlord. Mahalo Ken & Crew! read more

Excellent service! Super nice and well, for those who were surprised by change in cost, that's why you should have them walk through beforehand so they know what you want done, and then they can tell you how much the cost will be. My filthy carpet is now nice and clean, ready for guests. He also gave me a solution to use in case I get spills and he also gave me a nice discount on top of it all! Truck mount is the best! Will definitely be using them again and again and again read more

Quick n loving it. Yeah short notice they did an awesome job. I even went on all fours to try n take the stains out especially since the stain was bike tire mark, was waiting for an outrageous price but it was reasonable. I too highly recommend "Magic Carpet Steam Cleaning". Thanks Ken n crew!!! read more

Magic Carpet Steam Cleaning did a good job. Ken and crew showed up early and did the job efficiently. Appreciate the professionalism and attention. I got the "Yelp" discount too. I received my receipt quick. Pleased with the great service guys!! Will definitely use you again. read more

They also do apartment cleaning. They did an outstanding job in a very stressful situation. very friendly hardworking people.

Ken Wong owner of Magic Carpet cleaners did a fantastic job on my carpet. Because we were in the middle of remodeling construction Ken had the flexibility to do two bedrooms and a great room first and a week later he came back and did the third bedroom, the living room and dining room! Both times Ken and his helper Ben were on time and on budget! They worked fast did a thorough job the end result they made my 20 year old carpets look new and smell fresh again! Good job Ken and thank you for being so flexible. Mahalo Bob Chu! read more

These guys were absolutely amazing. They were extremely accommodating in a really tight scheduling window that I had and they did an amazing job with the carpets. It smells amazing in my apartment and the carpet looks brand new. Paying was simple and the price was extremely reasonable. Communicating with the office and the team was extremely simple. I'd hire them 10 out of 10 times to do the job again. read more

Great carpet, tile/grout and upholstery cleaning! Really friendly service too! My carpet couch and tile look brand new! Great company to work with! Highly recommend! read more

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Had an appointment for between 12 and 2, thankfully they came closer to 12. The two guys that came, John and mike were really fast too! We had about 650 sq feet and they were done in only 30 minutes. The price was great and gave me the utmost confidence in getting my deposit back. Thanks guys!! read more

Super professional. Punctual and friendly with a no problem approach. They completed their work in a timely fashion and were more than happy to come back to fix any issues should they come up. Thanks guys! read more

Magic Carpet Steam Cleaning is the best. There is no comparison to the service. I will never use another carpet cleaning company again. Neither should you. read more

John and Mike called about 20 minutes before arriving to ask if I was ready for them, and they called again once they arrived. I thought they were very courteous and professional throughout the entire process. They helped me with the movement of a few pieces of furniture (with sliders of course) and showed me the dirty water once they were finished, eww! They set up my fans to aide in drying quicker too! I am so impressed by these two young men and would recommend this company to anyone looking for excellent cleaning, professional, friendly service at a reasonable price. I even got a discount for being a senior! Thanks to them our home is now ready to show for open house. Thanks Magic Carpet! read more

Loved working with these guys. Thorough, fast, efficient and super friendly. Got out some pretty major stains in less than an hour. I'd definitely recommend using this company. Thanks guys! read more

I scheduled a last minute appointment and they fit me right in when i needed it. The day of the cleaning, they called me 30 min prior and said they were on their way and what i needed to have done and ready before they came. Finished super fast, very friendly. Would definitely hire them again. Great Job :) read more

One of the few bonafide companies that work on Sunday. Thank goodness! We needed someone to clean the carpets on Sunday and Mike was great in scheduling us. Called the day before to confirm, and John the technician called prior to his arrival to tell me. I love that they call beforehand. it shows professionalism, teamwork, and communication between the customer and the company. When the arrived, they assessed the area and found out that it was less than I had expected and had communicated to their boss, Mike. John quickly made the call to him to adjust my estimate before he and his co-worker began cleaning the carpet. The end result is excellent. I am a completely satisfied customer and very impressed with John's "can do" attitude. He is a great asset to the company. I will definitely use Magic Carpet again. read more

Outstanding customer service! Were able to fit me in last minute and manage their time around my schedule. Cleaning crew was polite and professional. Highly recommend the service, great people, great work A+ read more

Jon and Mike came on time and worked very hard. Jon was very knowledgeable and very friendly. This was my first professional carpet cleaning after 11 years. Very bad stains still remain but much lighter but old dark spots are gone. I'm pretty happy with their service. read more

I called the Magic Carpet Steam Cleaning last minute and they were able to make room on their schedule for me. The two guys who came were very nice and new exactly what they were doing. My room mate had a puppy and his room literally smelt like dog pee. I was afraid I was not going to get my deposit back but after they did the enzyme treatment the smell was completely gone! Definitely recommend this company 100%! read more

Courteous, prompt and good service. They contacted me when they were close and arrived when they said they would. Removed some hard stains that were on the carpet before I moved in. Great customer service! Military discount!!!. read more

We called them because we are expecting our first child and we wanted to get our carpets cleaned. All I can say is wow! The did an on the spot appraisal and we got a really good deal on the living room, hallways, and 2 bedrooms. Floors were in better condition than when we moved in. Great job. Would def recommend to any one needing their carpet cleaned!! read more

Magic...the exact word I would like to use to describe this company. I googled "carpet cleaning" and this was the first company to pop up and I am glad it did! I called them and immediately got an appointment. They came right on time and their driver and crew did such an excellent job! My wife was AMAZED that they cleaned YEARS of stains that my 2 and 4 yearold inflicted on our carpet. Best of all? They did it in UNDER 2 hours and UNDER $200. While checking out of our rental our landlord was impressed at how good that carpet looked. I will use magic carpet again when I move into our house I just bought. 5 starts from me. MAHALO! read more

Very Accommodating, well priced, and GREAT service!! Thanks Ken, crew, and staff!

They did a good job on the carpets. Clean and dry super quickly. That being said, they seem to really low ball you on the quote and are confusing when answering questions. I asked for a quote for move-out cleaning plus carpet cleaning and got separate quotes for each, no problem there. I then found out I wouldn't need the move out cleaning or the living room carpet cleaned, so I asked for a new quote but all I got in response was "we will adjust the price accordingly up or down upon our inspection" which was frustrating. The final cost ended up being more than the original quote which had the living room carpet included. I hate to imagine what the final prove would have been with the living room included. Over all review: Positives-Clean carpets, fast drying, friendly owner. Negatives-poor communication skills, poor price-quoting skills. read more

I considered cleaning the stain on my loveseat myself but then decided that, not knowing the proper way to do it, I'd probably make the stain worse, so I went online and found Magic Carpet Steam Cleaning. I used their website form to describe the problem and received a call within about 15 minutes scheduling a service for the following afternoon. They called me about 45 minutes prior to the scheduled time to inform me that they might be late due to traffic but they actually arrived right on time. The stain was laundry detergent that had leaked from a jug that had been sitting on the loveseat and not discovered for 2 days, so it had plenty of time to soak into the cushion. During the phone call, they advised me that keeping the stain moist until they get there will provide a better chance of getting it out. The detergent had blue coloring so they weren't sure if that dye would stain or not, but keeping it moist would help improve the odds. They used their carpet machine on the stain and it did indeed come out. The cushion looks good as new! However, because the detergent soaked for 2 days, it looks like it soaked into the foam below the fabric cover and their machine's suction can only penetrate into that foam but so far. So, although the cushion looks brand new, we'll see when it dries whether the foam inside has retained some of the detergent. Despite this potential, I'm very pleased with the service. They were professional and friendly, did the job with efficiency, cleaned the matching sofa and chair while they were here, and gave me a free bottle of spot remover. I don't have carpets (all hardwood floors in my place) but they did a great job on my furniture and were great to work with, so I'll definitely use them again. read more

Contacted Ken to set up an appt to get my carpet cleaned in two rooms. Ken was very helpful and flexible when setting up the appointment. Jon and his partner came to clean my rooms and they were very professional. They were so efficient it took only 45 minutes and I am happy with the results. They were able to remove some pet stains and my carpets look fresh again. thank you. Kim read more

Ken was very helpful! He responds right away and is on time. I highly recommend his service.

The crew did an exceptional job! They were on time and professional. I definitely recommend this business if you need your carpets cleaned.

I was have been planning to write this review for ages now. I used the services of this company in December and I was totally disappointed! I asked them to come and clean the carpet in my studio. First, they gave me a high price having in mind how small the room is. However, I decided that if they do their job well - I would not mind paying for it. They came earlier than expected on their own and complained that I did not secure parking for them. Then, 2 guys - Ken (the owner) and a blond surfer showed up with the machines. They were very unhappy that I requested them to clean all over even under the furniture. I was present while they did the cleaning - nothing special actually. They spray something on the carpet and then use the machine with water - no foam, nothing. They do not even vacuum the place. They were gone in less than 30 minutes and the carpet did not look better at all! I decided that it might after it dries but unfortunately no result! So, I called them the next day because asking if they could come back and finish the job or I would like a refund and I was told that if they had time in their so busy schedule they would call me. This guy Ken was super rude and told me that my carpet was too dirty! I am totally disappointed by Magic Carpet. Later they send me an e-mail to follow up - I replied that I was not happy and I wanted them to come and clean the carpet properly. I still have not heard from them. Practically, they do not care, they just want to get your money. Not to mention that I paid in cash and they did not even offered a receipt. First and last time with Magic Carpet Cleaning. Please, do not use their services - totally a scam!!! read more

Ken was great, he was on time (he beat me to the apartment on our scheduled day lol), friendly, and made the whole experience very comfortable. His one to one service and honest pricing make Magic Carpet Steam Cleaning the way to go. And needless to say, my carpet looked amazing when Ken was done. He didn't have any "surprise" charges for me, just worked his hardest to remove any extra spots or stains without any extra cost. Highly recommend! read more

Was moving and needed my carpets cleaned so i choose Magic Carpet Steam Cleaning, very happy i chose them. Owner Ken Wong did a great job! He told me what needed to be done, gave me a quote, did it efficiently and did a awesome job! The carpets looked like new again! read more

I called this company for carpet cleaning. the guy on the phone didn't sound to sure of himself. I requested a truck mount not a portable unit. He tells me a price, and I agree. So appointment day comes they show up in a van with a portable unit. Striuke one. Then says he has to dump his chemicals down my drain. Which I was dead set against. But he did it anyway. I had to leave for an appointment and left my wife to pay when they were finished. They finished up and charged the agreed amount. When ask for a receipt they told me if I want a receipt.I would have to pay tax. And I am lucky because he should have charged more. The old bait and switch. Needless to say I get my 6 bedroom house cleaned about every 6 months and these guys wont be getting my business anymore. You all should beware of this company. I am going back to my original company and you should try KIWI carpet cleaners first. ADDITION TO MAGIC CARPET COMMENTS..... You Sir are a liar... I would love to hear this so called recorded call... Never have I even used the word immaculate, So to say I told you it was is another lie!!!! I told you I have High traffic areas, and for you to say the condition of my house was bad you sir must live in pig squallier, if my house is dirty. Trust when I say you will never get another call from me or anyone I know for your services, Your a bunch of children who need to know what work ethics are and not lie. PLEASE i WOULD LOVE A COPY OF THIS SO CALLED RECORDED CALL SO i CAN SUE YOUR COMPANY FOR SLANDER JUST BECAUSE YOU TRIED YOUR SIDE NOW TRY THE TRUTH. Anyone who reads this beware these are young punks who say they pay your taxes huh? you mean you just didn't report my cleaning is what you meant to say. Can you say 1`099 at the end of the year. .Loser owner and loser company!!!!! I welcome you to send anyone you wish to inspect my care home and invite everyone over to see your lies!!!!! So don't make me sound bad because I want a receipt and don't what to fraud the GOVERNMENT!!! read more

VERY UNPROFFESSIONAL After reading all the great reviews I decided to call. And when I asked to make an appointment, I was told to text him. Im the type who would prefer proffessional service over a one man company, but Im ok with that so longs as the person is professional and respectful. On the phone I had to ask all the questions, he didnt sell his service at all, and didnt ask for a call back number! I thought it was weird text to make an appointment ( which is definitly not professional), but I did it anyway. I texted all the information and asked him to tell me what time he is available and to confirm the price range I was quoted. After waiting about 10 minutes, I get a text back that just says 'K'. Thats it! He didn't tell me the times available like I asked, or confirm what I asked. I found it very disrespecful so I texted back that I was canceling my carpet cleaning. And I actually got an 'O' with the 'k'. this time. Very unprofessional and obviously doesnt care about customers or his serivce. So I called "Its clean hawaii", and was elated with the professional service they had. The person I spoke with actually explained his services to me without me having to ask all the questions. And he even asked for a call back number, and said they would call ahead to confirm my appointment, which is a good sign a place is legit and they care. When I called Magic Carpet I didnt feel any peace at all that I could count on their service or that they would even show up. So, I scheduled an appointment with "Its Clean Hawaii" to come in about two weeks time, and Im confident they'll show and do a great job. At least so far their customer service has been an A+. read more

I'm going keep this review short. I got a move-out service done by them and all I can say is Ken's customer service is top notch. Ken makes sure that everything is done right and followed up quickly on all of my questions. If you want a reputable company to work with and peace of mind, definitely go with Magic Carpet Steam Cleaning. Satisfaction guaranteed!! read more

Ken quoted a good rate and did a good job. Came to our place early and got to work as soon as he got there. Even texted me a couple days later to make sure everything was ok. Real pro. Highly recommended! read more

I have called Ken and his crew at Magic Carpet on two different occasions and was very happy both times. Not only have they always been extremely friendly, they are always on time, do the job thoroughly and are very affordable. You won't be disappointed. Great service! read more

Based on all the positive reviews on here I was going to book an appt. with this company. However, I was really put off by how rude the person was who answered the phone. After looking at their website I'd decided to call because it says if you have questions call us. So I did. I was trying to explain why I was calling and wanted to have a better understanding as to what would be done exactly if they cleaned the upholstery on our furniture. I was met with a "WHAT's the Problem here?", and in my confusion I tried to explain myself. The man (owner maybe?) on the phone said, in a rather irritated tone, "LOOK I'm stepping into an elevator and I'll call you back". Dial tone. So rude, and unprofessional in my opinion. I'm really not hard to please and try to see the best in a situation but poor customer service even Before someone can actually Become a customer is disappointing. Maybe in their defense this was a fluke of a call and if I Actually got my furniture cleaned by Magic Carpet Steam cleaning I'd be giving 5 stars and be a happy customer. Hired another company. Just shows a friendly tone and good customer service go a long way. read more

our couch was really dirty and i tried cleaning it myself to no avail. as it got worst we decided to call a professional. i shopped around on the internet and read reviews and decided on magic carpet steam cleaning. they were on time and quoted me a price. they weren't to sure about how clean they could get it and if i wanted the service so they did a small section on the dirtiest part. the dirt came off and they proceeded to clean the rest of the couch. i was very happy with the service and the price, our couches look great again. thanks magic carpet steam cleaning. read more

Top notch service. Appointments were easy to set up online, and Got a call back within the hour for same day service. Fast, affordable, and carpet looks new again. Highly recommended for anyone needing to get their carpet cleaned. read more

I called up Magic Carpet Steam Cleaning to get someone to clean the carpet for a move out. Ken came that day and was very quick with the job. There wasn't much carpet in the house to clean, but he did a fabulous job. read more