I have been coming here consistently for the last 3 years. I have always had a good experience…read moreuntil today. I requested a gel pedicure and dip manicure. I have never had this particular nail tech until today. He was incredibly rough with the filing, buffing and cuticle cutter. I always feel relaxed when I go there but today the experience literally hurt. I see my toes when they are done and there's red polish all over my skin. Then I get the dip done and it again is all over my skin and looks so messy! I typically live all of the people who work here and find them very welcoming, I just feel like lately everything is rushed. I do recommend this place, however I only now trust a few of the nail techs now to do a really good job. My whole bill was $120, so this was incredibly disappointing.

1. Very rushed (I called before coming in to make sure they had time)…read more2. Took off my dip powder so roughly my nails were burning 3. Take a look at the photos for results, my boyfriend said "those are the worst nails I've ever seen, I can do better, probably"

I love this nail salon. They pay attention to detail. Pedicures come with a 10 minute leg massage…read morealong with hot stones. You will not leave dissatisfied. Make sure you have an appointment. Especially on the weekends because they are always so busy.

Really enjoyed my pedicure here. The staff were nice and did a great job. I especially enjoyed the…read moremassages (10 mins on your legs and then 2 mins on your back) as well as the hot stones after your pedicure. They have tons of choices for colors so you know you'll be happy. The place was clean and sanitary. They also have a cute little dog that keeps you company! Overall I would come back if I was in the area. It's Al's very affordable!

First time visit. Had an appointment for a pedicure, but waited 20 minutes. Don't expect the…read moretraditional chair with attached soaking basin. There was a comfortable chair, but the basin was on the floor, atop a massaging unit. Had to put feet on a stool- very uncomfortable. Technician was very meticulous, took her time. I requested she not cut the cuticles as I prefer not to have them cut. Got a strong reaction, like she never heard of such a thing. I think she took it personally! Place is clean and pleasant. Not sure I will go back.

Absolutely the best nails in Rochester. So Natural looking. I get positive comments all the time.read more

I was referred to come to Brooks and Harlow by a friend and was told to see Lauren as she is…read moreexcellent! Lauren was excellent in deed! Throughout the service, Lauren made me feel welcomed and made sure I was comfortable too. It was also nice when Emily (the owner) welcomed me and thanked me for visiting the salon too. I was blown away on how nice everyone was while I was there because nowadays that is hard to find. Lauren was so much fun to talk to while she was coloring my hair and I didn't feel like I was out of place at all which eased the nervousness when seeing a new stylist. Lauren did an amazing job with the color...I LOVE IT! Next time I visit the area, I know where to go!

A professional, welcoming salon! I met with Emily and she listened and explained the process with…read morethe end results. She gave me a wonderful cut and style and I'm totally satisfied! Thank you Emily and I look forward to my next visit!

My husband and I visited on a Thursday evening for a couples massage celebrating our recent…read morebirthdays. We booked 6pm for after our work day. My massage was fantastic and my husband said he was good too. I received the deep tissue and my husband the Swedish. I liked everything except what felt like being rushed out of the place as it was close to their closing time. Massage and everything was done at 7pm and their posted hours said they closed at 8pm. I would have enjoyed being able to sit and mellow for a bit with a cup of tea. The therapist placed a cup of water at the checkout station out front. They were definitely trying to close up shop and get out of there. For the price paid not a way to encourage return visits.

Relax the Spa is phenomenal! Its great to book something last minute if you need anything. Ive…read moregotten a side by side pedicure with my bestie and a massage with Gloria who was amazing! The staff was accommodating and excellent. I would highly recommend it.

It was my first time at the Spa and I really enjoyed it. My husband and I had a couples massage and…read moreit really was wonderful. The spa is so nicely done with 2 lounges that overlook the grounds and Rochester skyline. Both had snacks and refreshments. Locker rooms were clean and had a sauna to use as well. The massages themselves were relaxing and our experience was so positive. Great staff and welcoming atmosphere. You are provided with a nice fluffy robe, slippers and at the end a beverage of choice. We will be back!

I''m a local and I visit Woodcliff often. I genuinely love the rooms and the restaurant, which are…read moreconsistently amazing. Because of that, I usually add the spa to my visits for relaxation. Unfortunately, after many attempts, I can confidently say the spa massages have been a repeated disappointment. I've been to the spa many times, and I have had no luck with massages whatsoever. The most recent visit was for my birthday, which I shared with my 20-year-old daughter. Even though the spa has my personal information on file, no one acknowledged my birthday not even a simple "happy birthday." We had a side-by-side massage scheduled. We arrived 7 minutes late, and as a result we were rushed directly into the massage room without being allowed to stop at the locker rooms. Two male therapists began asking questions about pressure and focus areas. My daughter, who lifts weights, asked for more pressure, while I asked for less. Sadly, those questions seemed to only waste more time rather than improve the service. My daughter later shared that her therapist touched her as if she were a "delicate flower," despite her clearly requesting deep pressure. My experience was the opposite in the worst way. I felt like I was receiving a bone massage. I can now confidently say my bones are not fractured. My therapist spent what felt like an eternity massaging my head, getting oil all over my hair and face, while never touching my legs or feet. I booked what I believed was a full-body massage, and it absolutely was not. When the massage ended, the therapists were waiting outside the room. There was no water provided, but we were told our service included a glass of prosecco or a mimosa. I requested prosecco and was directed to the tranquility room, which is beautiful and relaxing. I drank an entire cup of tea and realized we had been sitting there for quite some time with no wine. I went to the front desk to let them know we would be changing in the locker room if they wanted to bring it there. That's when I saw my therapist getting a pedicure, laughing with another employee. Now I understand why he forgot my prosecco and apparently gave himself the foot massage I never received. The front desk attendant did apologize and eventually brought the wine. Despite everything, I still tipped 20%, simply to avoid causing a scene. Tipping is expected regardless of service, but this was honestly one of those situations where no tip--or no charge at all--would have been appropriate. To emphasize that this wasn't an isolated incident: * On my previous visit, I had to call and speak with a manager because the therapist kept sitting down and rolling his chair every minute, completely interrupting my relaxation. * The visit before that, I again had two male therapists who did a terrible job. At this point, if you must use the spa, I strongly recommend the body wrap. I've had it many times, it's relaxing, and frankly, it's impossible for them to mess up. My honest recommendation is for management and the hiring team to stop relying solely on verbal interviews. Therapists should be required to demonstrate an actual massage before being hired, to ensure they understand technique, pressure, and how to follow client directions. I'm giving the spa one star. I'm simply sick and tired of wasting money here. The hotel and restaurant keep me coming back but the spa massages have become a consistent letdown.

I highly suggest Jagged Edges!!! Shelby is amazing with my hair, I get TONS of compliments, she is…read morealso super sweet and nice to talk to!! Makes you feel comfortable the moment you walk in the salon!!

I made an appointment to get my roots touched up with this salon after seeing that it was the…read morehighest rated salon in the town I just moved to. I was really looking forward to my appointment because not only did I make it for a root touch up, but I wanted an even brighter blonde than I already had. I get to my appointment, and the stylist quickly got started on bleaching my hair. The stylist put lots of bleach on my hair, her applying the bleach on my hair ALONE, took 2 hours. Everything was fine until she toned my bleached hair. I used to do my blonde hair myself at one point, so I know that toner sometimes dries super dark but leaves a beautiful blonde finish. I noticed the toner dried jet black. At that point, I began to worry. When she washed the toner out, my worst fears had been confirmed. The stylist had done the exact opposite of what I asked for. It was honestly a nightmare. I come in for a root touch up, and end up with my entire head looking like the root I wanted to touch up. My thing was, how are you going to douse my head in bleach and my whole head is black! I sat in the chair and cried as she did my blowout. When I told the stylist that I didn't like it, and that it wasn't what I asked for at all, she really looked in my face and told me she "fixed" my hair! Unbelievable! When it was time to pay I expressed how absolutely horrified I was at my hair. After having me sit down for about 15 minutes, maybe a little less, I told them I would pay as long as I can come back and get my hair fixed. They gave me a time for two days later and I went. I put this bad experience behind me and was looking forward to seeing the result. You can see the result for yourself. The new stylist that did my hair didn't even finish the blowout. This is one of the worst, if not the worst salon experience i've ever had. I will say there were other blondes getting their roots done, and theirs came out beautifully. I'm sad I didn't get those stylists. I will be going to sally's next time and doing my hair myself because I will not be coming back to jagged edges salon. Jagged edges indeed.