I've never felt so disrespected walking into a vape shop. The staff were openly rude, glued to…read moretheir phones, and made no effort to assist me. I stood there waiting while they ignored me and gossiped loudly about other employees -totally unprofessional and immature. Even more concerning, the man working the counter appeared to be under 21, which is illegal for handling vape products. He clearly had no product knowledge and seemed more interested in chatting than helping a customer. It felt like I had walked into a teenager's hangout, not a legitimate business. The entire vibe was dismissive, disrespectful, and frankly shady. If this is how they treat customers, I won't stick around to see what else they're cutting corners on. I will absolutely be finding a different shop-one that values professionalism, compliance, and basic courtesy. This place is a hard pass.

Jayden is so helpful and knowledgeable. Love this place. Highly recommend it and they get to know…read moreyou.

I worked with Paige and she provided me wonderful customer service and was patient and answered…read moreall the questions that I had about products. I would definitely recommend this red star location.

Zach is always incredibly helpful and knowledgeable. Every time I visit Red Star , I receive…read moreexcellent service, and he goes above and beyond to make sure I find exactly what I need. Consistently a great experience!

These guys that work there are so friendly and conversational, it makes me happy to have this shop…read morenear me. Great individual cigar selection but pre-packs of the good cigars sell out fast and don't get often replaced. I bring all of my empty cigar boxes into them to resell. Place is awesome overall. Keep it up

If the goal was to make customers feel as unwelcome as possible, then congratulations-mission…read moreaccomplished. The girl closing your store last night (6/29) acted like we had interrupted the most important event of her life by walking into the store. Every question was met with attitude, and apparently actually looking at merchandise before buying it is strictly prohibited. When we asked if this specific nectar collector held water, she smirked and said "Um, no, I wouldn't do that," in a deceptive manner. Perhaps she simply lacks knowledge about the products you sell, but I was almost certain that it was specifically designed to hold water. The highlight of the experience was when my friend tried to get a better look at it by reaching out to touch it, and she literally smacked his hand away and yelled, "You can't touch the merchandise!" | honestly couldn't tell if we were shopping at a smoke shop or attempting a museum robbery. We're local customers who wanted to support a neighborhood business. Instead, we left feeling like suspects in a criminal investigation. Amazingly, we still spent money there. Rest assured, it'll probably won't happen again. I do love this nectar collector though!!

Waiting in the parking lot for family to finish dinner, l saw Jvapes a couple doors down & walked…read morein. Since my arrival in town, I've been trying to offer herbals & homeopathic remedies to our OG Veteran that survived detrimental Valley Fever while in the military. I introduced a Balm to him yet seeking something edible as well. The store, layout, displays & merchandise was in a pristine fashion with a dim/starship vibe going on - the whole point I presume. I asked for Vegan Gummies with only CBD & Jason (GM) started flipped through many packages reading the ingredients. I ended up getting a few small packs of Martha Stewart's line. & then started inquiring if Snoop Dog had any products...made sense with their partnership. Not a pro at these products yet only spent $7 for two packs of Gummies. & the OG is digging the Citrus flavor & feeling some relief. Jvapes sells all things an upscale specialty shop offers, check out their website. Thanks again Jason for the insight & great service.

Came in a few days ago, selection was ok but the workers ignored me when I came in before other…read morecustomers. One of them was sitting in the other room and the other was sitting down on the job behind the counter. When I went finally to check out they told me their prices and I was shocked that they are able to sell things so much higher than things down the road.

The girl who was working there today 09/01/25 at around 3:00 PM was rude, absolutely not hospitable…read moreto long time customers. She was presenting the shop in a very bad way, although I know for sure that the other workers are cool and are always willing to go the extra mile for their customers. The management need to employ better people to serve their customers. People with better customer service, and knowledge.

Really upset to have to update this review. Unfortunately, in about 8 months time, this place has…read morelost whatever made it special. They used to have the best selection. Now, I can't go in and get a single product or flavor I want because they are all out or stopped carrying the product. They used to apologize and tell me when they would be getting more, but not anymore. Now they just look at me like I should just get over it. Even though I was coming ever other week for the same products. They also used to let you sample their selections and new vape sets. It was on the counter and very easy. I imagine this got to be too much to look after, but it really diminished the experience of going inside the store and getting excited about trying something new by removing them. Sad to say the people working here have also been increasingly unfriendly. This coupled with them never having what I want in stock is making me update my review and head somewhere else to find a new smoke shop.

First of all the fact that they are open before 10 AM in the morning is AMAZING. I had planned on…read morerunning errands and virtually every store I went to was not open until 10. So I was very happy that they were open. Second of all The girl whose name I swore I would try to remember and now I cannot. Anyway she worked yesterday morning lol. That was Thursday, November 3. She could not have been nicer. Or more helpful! You had an excellent selection of zero nicotine disposable vapes called "the cube". The store was clean. Tons of choices! Knowledgeable employees. I would absolutely be back and I live in San Tan Valley. Which is a 20-30 minute drive! So good job and give that girl a raise!

Service, Friendly, Informative, more times than not having what I'm looking for thank youread more

yes, nice group of kids. They know their stuff. Thank you team. I will be returning!!!read more

I broke the glass on my tank at 8pm. Oh No! Went to East Ocotillo Rd Red Star store and was…read moreamazed. Staff was extremely knowleageable and located the replacement tank glass. Then they cleaned and installed it for me. I was so thankful, I purchased a spare glass. Then, they gave me a rubber protector for my glass. Wow!!! This store is very well stocked, warm, and inviting! I will return and shop at this terrific store! Thank you so much for the outstanding customer service and personal attention.

Best smoke shop I've ever been to by far! Not only do they provide great customer service, but I…read moreloved the whole vibe & atmosphere. They also have great products that you can sample if you'd like. The person who helped me at the time of my visit was Dani and she was super helpful and friendly. I highly recommend this place. Great prices as well. This will be my go to smoke shop from here on out

Love this store. Friendly staff, knowledgeable, fully stocked with the largest variety of…read moremerchandise. Since finding this place, I would never go anywhere else. Highly recommend you visit this store.