Professional & courteous staff. Acknowledged immediately…read moreupon arrival. Kept informed as to what was being done and why, by nurse, and PA. Advised that I didn't have the flu as confirmed by a test. Prescribed a Zpac, and recommendation of an OTC cough medicine.

I sent him information and they definitely don't care because they never responded. That's the…read moreproblem with Big Corporation.

Took my daughter here and the staff was really friendly! Dr. Huber knew before the test results…read morecame back, what my daughter had! Also filled my RX here, nice not to make another stop!

I called The South Bend Clinic Dermatology Department to ask a very simple question: whether they…read moreoffer a specific laser treatment for a small skin cancer lesion that was recommended by one of the most prominent integrative cancer specialists in the country. Instead of receiving an answer, I was transferred between departments multiple times, eventually required to create a patient chart, and then told to wait several days for a response. When I called back, I discovered that my question had not even been communicated correctly. The staff insisted that I schedule an appointment so their providers could recommend a course of treatment. However, I already knew the treatment I wanted to pursue and was simply trying to determine whether the clinic offered it before spending time and money on an appointment. After multiple calls, someone finally sent my question to the providers, and I was informed that the treatment I was seeking was not available. However, without being able to speak directly with a provider, I had no way of knowing whether they lacked the specific brand of laser I had asked about or whether they did not offer that type of laser treatment at all. When I then asked what laser treatments they do offer, I was met with a rude and dismissive response that this was not the question I had originally asked, and no effort was made to help further. Patients should not have to jump through hoops simply to find out whether a clinic offers a specific treatment. The lack of communication, poor customer service, and unwillingness to provide basic information convinced me to cancel my appointment and seek care elsewhere.

Difficult to get a call back. I had a scheduled appointment but they did not? Was told a doctor…read morewould call back but hasn't happened. Disappointed.

Not good!!! I left and went to the dr I had before them. They cannot keep doctors and the ONE…read moreDOCTOR they had couldn't cover the services it was many months I still didn't have a doctor I had been sick for six months I'm 73 finally my present dr told me to go to ER which I did and was there in the hospital almost a week no thanks to Oakstreet Health.

I'll be honest, this would be a one star review if I didn't feel bad for the woman doing the…read moretesting. She was clearly overwhelmed with the volume of people coming in. She was extremely polite about it, but I ended up waiting over an hour despite having only 2 people in front of me. When I left the line was up to 6 people. If there was just another person working there, everything would go a lot smoother, but she can't do it all herself. It's just too much work for one person.

Long long waiting times for what should be a quick test. Seems like they aren't on their jobs like…read morethey should be because they receive contracts from many employers as an outpatient testing facility. Come on, people have places to be things to do. Can't just wait in your waiting room. Heard a lot of the employees joking and doing a lot of unrelated chatting behind the waiting areas. Doesn't seem very professional or efficient of their customer's time. Was hoping a simple drug test wouldn't take this long.