Entire staff welcoming and friendly. Doctor was gentle and explained everything very clearly.read more

Not happy with this dental office. They tried to scare my 18 year old saying she has periodontal…read moredisease, and tried to up charge her over $400 for a special toothpaste saying she has micro cavities. It took over 2 hours for a cleaning. She felt they were rude to her. Which I believe because I felt they were rude when I was speaking to the front desk staff regarding our insurance. They did not give her or my two other children toothbrushes. We switched here because our other dentist no longer takes our insurance and it was a highly disappointing experience. We will find a different place moving forward.

Great care and super friendly staff. Excellent doctor who really knows his stuff!!! Been going…read morethere for several years now, revel 40 minutes to get there because they are THAT good.

I recently started going to Spring Premiere for my first implant. I'm almost done & the entire…read moreteam/staff have been amazing throughout the entire process, starting with the consultation. The Dr. was professional, very thorough & gentle with every procedure from the extraction to the bone graft and screw implant. I have & do recommend others to give them a try.

Since the beginning of the year, I was supposed to have my wisdom teeth removed. I asked several…read moretimes if a nurse would be present during the procedure since I was going to be put to sleep. Out of nowhere, they canceled my appointment and never called me back to reschedule. Yesterday, I went in for a cleaning and also mentioned that I wanted my wire removed. Just like in other reviews, the staff seemed to be in a rush. The dentist briefly spoke with me, then got up and called the hygienist. The hygienist who came in was extremely rough -- I've never had to stop anyone during a cleaning before, but with her, I had to tell her to stop. She never once asked if I was okay and seemed to be rushing through everything. In the process, she even cut my lip. When I told her she was being too rough and mentioned that my previous hygienist wasn't like that, she told me they had fired the previous one. Later, I asked one of the front desk staff, who told me that the previous hygienist had actually left to work somewhere else -- meaning the one who cleaned my teeth lied to my face simply because I complained. She also tried to rush me out right after the cleaning, but I stopped to ask about my wire. It felt like the dentists were more focused on chatting and having fun, removing their pimples than focusing on their patients. They eventually told me to go back to my room and wait, but honestly, couldn't the dentist have removed the wire before the cleaning?

I have been coming to this location for over 5 years now, and like it very much…read more All of the staff is friendly- from the front desk employees to the hygienists and dentists. They are great at explaining everything from your cost to recommendations for any procedures or preventative at home measures. They can even fit you in for any kind of emergency! I also like that they seem very organized and don't just have a temp answering the phone for someone else to call you back or put you on hold a lot. Every time someone answers the phone or responds to you, they look for a solution right away or direct you to someone that can answer your questions! I will keep coming to this place for all my dental needs. If you are looking for a new dental place, you should come here too!

I have an upcoming appointment and was called about it. I could not understand the message due to…read morethe speed of the speech. They call and talk so fast that it can't be understood. I honestly have no idea what time the appointment is. If only they had made a calm relaxed message I would not be here now writing this. No text message. No e-mail. Just a rushed voicemail that cannot be understood. Anyone else have this issue. So frustrating.

Worst billing I have ever seen in my life. I have called on multiple occasions and emailed to no…read moreavail to communicate they have not properly billed both instances. Every time I'm told they will follow up and they don't. If they handle business like this, we won't be able to use them. I can't believe it's going on this long.

I was traveling out of Texas and broke an existing crown. I reached out to Conroe Family Dentistry…read moreto request an appointment on my return. As a new patient, the Scheduling Staff worked with me to get me in to see a dentist within 10 hours of my return home. Doctor Graham took all the proper steps to make me feel relaxed and destressed. She answered all my questions before she started any work. The Dental Assistant performed in the same way, working to remove any worries or concerns. Great Teamwork! Conroe Family Dentistry has latest new and high-tech equipment to provide the highest quality of treatment. Upper and Lower teeth were scanned using AI, so they could recreate the proper bite fit. The fitting scans were entered into a high-tech Milling machine that then went about cutting, sizing and aligning a new crown. The entire process from sitting down in the chair and out the door with a perfectly fitted and installed crown was less than 90 minutes. I was referred to Conroe Family Dentistry by a family member. I have now moved from a Dental Care Center and Dentist with a 30-year relationship to Conroe Family Dentistry. Very up to date equipment, well trained staff, and most of all, a stressless experience.

This dentistry is hands down the best in Conroe. I recently had my wisdom tooth extracted, by Dr…read more Robins and this was actually my first time going to them, the staff is very friendly, attentive and knowledgeable. I definitely recommend if you need any dental work.

Just a money making business, a real embarrassment. Switched to them because of insurance and went…read morefor a regular cleaning and check up, they refused to give me even a basic clean and wanted to charge me $500 for some in depth cleaning. I go to the dentist regularly and refuse to pay that kind of money for a cleaning!!!

If you're looking for an honest dental practice that won't overcharge you and will take…read moreaccountability when issues are brought to their attention, look elsewhere because this is not the office for you. I originally left a review on Google in March, and this update is to add to that experience. Unfortunately, my visit with this practice was extremely disappointing. I was overcharged for my appointment, and my insurance was also overbilled. After posting my first review, I received a call from Dr. Knox and her office manager. Instead of a sincere apology, I was met with excuses. During that call, the office manager assured me that I would receive a full refund and that the mouth guard I paid for would be provided at no additional charge. It is now July, and I have not received the refund, neither the $324 I was overcharged for the visit, nor the refund for the mouth guard. It appears the promise of a refund was made in hopes that I would remove my original review. Since I chose to leave my review up, I have yet to receive the money owed to me or the product I paid for. This office needs to conduct better business and honor their word. Patients deserve transparency, accountability, and respect, not empty promises and poor service.

I love Dr. Stephens and his staff. They've all been extremely compassionate, assistive, patient,…read moreand respectful of my fears of the dentist (just like so many other people). I have had an issue with an assistant previously, but the staff have been gracious enough to make the change when requested..so minute in concern to me. Dr. Stephens & Dr. Pagano are night and day with mannerisms and approach (those are the only two dentists I've had the pleasure of being seen by, so I can't comment on the others), yet both are very understanding of traumatic experiences and have been very receptive to my anxiety and stress levels. I have a vast appreciation for Dr. Stephen's brash approach coming from a military background like himself and Dr. Pagano is just as down-to-earth as they come. Both are great, easy to communicate with, and will walk you through what they're doing every step of the way. Seeing as though I avoid the dentist at all cost, this has allowed me to feel at ease enough to keep up with my maintenance and continue coming here. I've not had any residual issue from any work I've had done (filling replacements, periodontal cleaning) and have more that needs to be completed (crown, root canal, some alignments), yet have not been uncomfortable at all with the visits or work performed. My preferred dental hygienist is a gem and makes you feel so comfortable - a very important factor in how I respond to the visit. My husband is seen here as well & has also had some pretty extensive work done (root canal, extraction, and crown work), and has not complained regarding his experience - except for once, blaming it on the method in which they obtained his BP and thus received a pretty high reading - rendering him unable to complete a part of his treatment that visit. It did get sorted out and he was later able to finish... more of an inconvenience than I complaint I think... Billing has never really been an issue, except for when they say they send bills and we've not received them - but are eager to address - and we've been approached with balances well after the last visit. To their credit - when it happened to us, Harvey also happened and could have attributed to the lack of follow up and notifications. Overall, I am quite happy here! I will continue to trust the dentists and staff for as long as they continue to provide the stellar care they've given to my family.... Hopefully you will too!

I am 71 years old and I have never had dentists that care about their patients as these dentists…read moreand their staff. I am terrified of dentists due to past anesthesia problems. I have anxiety problems and they were the first to address them. I recently had work done and I can only thank God that I found them. They care about their patients and there needs. They are great!

I had to find a new dentist for my mouth full of crowns for a cleaning. I looked at the reviews on…read moreyelp and decided to try this place. They were super nice over the phone and when I walked into the office I was so impressed how adorable it was. Definitely a boutique atmosphere! The Dr. Was super adorable, friendly and made me feel very welcomed! The hygenist was a sweetheart! I am so excited to find this office and they actually take my Aetna medicare... so it was a perfect decision

Great overall experience! Everything from cleanliness of the place to the friendly staff. My family…read morehas found our new dentist! Amazing service.