CASEY IS AMAZING!!!! Super patient…read more Customer service amazing. I hope someone from management is reading this. I came here with my elderly father who is a gun collector and retired military. He is getting old so we needed someone with patience. My father spent over $4000 on 3 firearms. The gentlemen who helped us 3 weeks ago. ( will not mention names ) was nothing like Casey We are business owners ourselves and understand one thing. It's never the place. It's always the people Thank you Casey!!! WE APPRECIATE YOU!!! Father and son customers. Will be back to see Casey again.

Subject: Concern Regarding Customer Service Experience at Tombstone Firearms - Metro Center…read moreLocation Dear Tombstone Firearms Management, Good evening. I am writing to bring to your attention an issue I experienced at your Tombstone Firearms store located near the old Metro Center, off the Black Canyon I-17 freeway and Dunlap Road. On December 15, 2025, at approximately 1:45 PM, I visited the store intending to purchase an H&K 9mm MP5, which I had previously seen at a very competitive price. Unfortunately, my visit was disappointing due to the lack of attention and professionalism from the staff on duty. Although the store was not busy at the time, I was initially ignored upon entering. I understand that one staff member was assisting another customer, which is completely reasonable, but there appeared to be only one person behind the counter. After waiting for some time, I sought assistance from another employee, who seemed visibly bothered and uninterested in helping. He provided little to no information about the firearm and gave the impression that he would rather not be there. After waiting roughly twenty minutes, I was finally shown the weapon, but the interaction lacked enthusiasm, courtesy, and professionalism. While I recognize that every business can have off days, I believe that all customers--regardless of the cost of their intended purchase--should receive respectful and attentive service. I wanted to share this feedback not out of frustration, but in the hope that it helps improve the customer experience for future visitors. Professionalism and common courtesy should be standard practice, especially in a store representing high-quality products and a respected brand. Thank you for your time and understanding. I would appreciate confirmation that this message has been received and that the matter will be reviewed.

Great staff! Very knowledgeable and willing to answer any questions you have. If you're a novice…read moreand have questions, they have exceptional knowledge. This is my go to spot for anything firearms related.

This place has earned ALL of my business and I send all my loved ones here too. The service is…read moreabsolutely fantastic! They are always willing to explain and don't treat you like a moron if you don't know something. They explain everything in great detail. Then they have a great selection of all kinds of firearms as well as class 3 things too! The value is also there because they are a one stop shop for everything. The CCW classes are great and instructors are friendly as well. Can't recommend this place enough! Tactical Studio is cut above the rest in my opinion.

I used Lone Wolf for a transfer. They were friendly and efficient! Some of their prices in the…read morestore seemed high but they have bills to pay.

I'd been looking for a specific pew pew for a while, and discovered I could get it here for the…read moreonline cost elsewhere. My boyfriend and I went it and found what we were looking for quickly and then they got started on the paperwork. Everything went smoothly and I left with my purchase and I even got a store brand t-shirt.

George and his staff know their stuff! They were very helpful and answered all my questions and…read moreconcerns. They have a wide selection of firearms. Will definitely be back for all our gun needs!

Cave Creek Guns is operated by two of the best gun guys you'll ever meet or do business with…read more Beyond highly knowledgeable and professional, George and Jeff put quality and customer service above all. The creator and owner of the world famous BTE (Battle Tested Equipment) is the George behind Cave Creek Guns. You'll never find a better built AR platform. Jeff brings his experience with the collectible and classics. Not only the best gun store in Arizona, I would contest the best in the WORLD!

A lot of gun stores are notorious for having employees/managers that never stop whining about…read morepolitics, condescending attitudes, etc. This place is different and just focuses on the hobby. I usually buy online and do the FFL transfers at this store, and never had a bad experience here. For those of you concerned with the toxic element that exists in the gun community, this place has none of that and is a great place to go learn, and purchase firearms and accessories. They're not trying to show off how cool and tough they look when holding a pew pew stick, they just want people to feel welcome and have fun safely in this hobby.

Pricing feels a bit steep. For a 45-minute visit, my wife and I paid just over $60. The facility…read moreitself is great, but the cost is definitely on the higher side.

Took 13 guns and ammo in to sell this morning. Greeted by Troy. Walked out with more than I…read moreexpected for the transaction. I was a bit surprised at what some of the guns were worth, so I felt like I got fair prices. Troy was genuinely interested in my older guns, which made me feel good that the younger generation still cares. Troy spent a suitable amount of time with us, shared some history, was very personable and we enjoyed our time together. He consulted with the owner on some of the older guns. Gun prices were fair. If I knew then what I know now, I would have bought all my guns and ammo from them. Nice store. Good selection of guns and ammo. Would go back to this shop solely because of the experience Troy created for us.

Best pawn shop in town they have a huge selection of item an guns there staff was extremely helpful…read morean welcoming the employee by the name Troy was a cool guy who helped me through my process of purchasing a firearm an was a good example of a great employee would definitely continue my business with North Phoenix Pawn

Phil (the owner) is a straight up good guy! Extremely knowledgeable and fair on pricing. If your…read morelooking to purchase a firearm or accessories for your current firearm I highly suggest checking them out! One of the only shops I know of that isn't price gouging during the pandemic.

I actually didn't even get anything here, but when I called in to ask about tasers, the person who…read moreanswered was super friendly and helpful and I just wanted to comment on their customer service. A++

Service and knowledge is top notch! So glad we found this spot for our firearm needs. Will be…read morecontinuing customers. Thank you.

Great group of people, love the shop. Its a no B.S. place, no pressure, just find what you want and…read morethey will get it for you. I recently purchased a Springfield Hellcat and they beat everyone else's prices by about $70! The service was great, and they didn't have a bunch of threatening signs about holstering your weapon (I wont name that place). If they were opened today Id be in there purchasing my next one. I highly recommend the store and love to support small family owned businesses. Keep up the good work!!