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    North Phoenix Guns

    5.0 (3 reviews)
    Open 9:00 am - 6:00 pm

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    Ask the Community - North Phoenix Guns

    Tombstone Tactical - Great architecture January 2026

    Tombstone Tactical

    3.4(337 reviews)
    1.1 mi
    $$

    CASEY IS AMAZING!!!! Super patient…read more Customer service amazing. I hope someone from management is reading this. I came here with my elderly father who is a gun collector and retired military. He is getting old so we needed someone with patience. My father spent over $4000 on 3 firearms. The gentlemen who helped us 3 weeks ago. ( will not mention names ) was nothing like Casey We are business owners ourselves and understand one thing. It's never the place. It's always the people Thank you Casey!!! WE APPRECIATE YOU!!! Father and son customers. Will be back to see Casey again.

    Subject: Concern Regarding Customer Service Experience at Tombstone Firearms - Metro Center…read moreLocation Dear Tombstone Firearms Management, Good evening. I am writing to bring to your attention an issue I experienced at your Tombstone Firearms store located near the old Metro Center, off the Black Canyon I-17 freeway and Dunlap Road. On December 15, 2025, at approximately 1:45 PM, I visited the store intending to purchase an H&K 9mm MP5, which I had previously seen at a very competitive price. Unfortunately, my visit was disappointing due to the lack of attention and professionalism from the staff on duty. Although the store was not busy at the time, I was initially ignored upon entering. I understand that one staff member was assisting another customer, which is completely reasonable, but there appeared to be only one person behind the counter. After waiting for some time, I sought assistance from another employee, who seemed visibly bothered and uninterested in helping. He provided little to no information about the firearm and gave the impression that he would rather not be there. After waiting roughly twenty minutes, I was finally shown the weapon, but the interaction lacked enthusiasm, courtesy, and professionalism. While I recognize that every business can have off days, I believe that all customers--regardless of the cost of their intended purchase--should receive respectful and attentive service. I wanted to share this feedback not out of frustration, but in the hope that it helps improve the customer experience for future visitors. Professionalism and common courtesy should be standard practice, especially in a store representing high-quality products and a respected brand. Thank you for your time and understanding. I would appreciate confirmation that this message has been received and that the matter will be reviewed.

    Photos
    Tombstone Tactical - SAR 9 Socom. It a nice 9mm gun. Comfortable in the hand. Reliable and simular to a glock. 150,000 tested from manufacturer.

    SAR 9 Socom. It a nice 9mm gun. Comfortable in the hand. Reliable and simular to a glock. 150,000 tested from manufacturer.

    Tombstone Tactical - Portion of Display behind counter

    Portion of Display behind counter

    Tombstone Tactical - Interior

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    Interior

    North Phoenix Guns - guns_and_ammo - Updated May 2026

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