I rented for almost 5 years at 716 Tyler from Paramount Properties. In the past I rented from…read moreMangold and they where just a nightmare compared to this rental management property. I have also worked with better but that was through the military. I am not sure what renters are expecting, rent goes up every year, thats anywhere. Paramount raised the rent every year just about but never gouged us. They left proper notices before entering the home, answered inquiries if I had any, provided maintenance when needed and had a simple enough auto-pay system. Communication is key, I always made sure I communicated any issues or concerns. When I was able to buy a home I put in my notice, did the move out inspection. I didn't hire cleaners, I took time off work and cleaned and washed the carpets myself, we did small repairs but I know we left our mark in that rental we spent 24 hours in that house for almost 2 years just about. I did take my own pictures prior to move in and kept the original lease in file, documented the same when exiting and got about 40% of my deposit back (around 900). Frankly I think it was fair but if I didn't I have documentation to back it up. My suggestion to anyone is document, do the inspection and if you disagree go to court as it is your right but most importantly communicate and provide facts not opinions. Rental properties have rules, read the lease as it is a binding contract. Kind regards, CW

Never will it have I recommend this company to anyone. 4 years renting from paramount properties…read moreand at 36 wks pregnant high risk I was forced to leave and coursed into signing legal documents without legal help on my end, paramount kept my 2k deposit and was not giving me a good recommendation to other renters and made me and my family homeless for a few months. I was a honest renter who always kept communication even when there was never any maintenance done and I was told I need to pay for certain repairs in the condo. Do not rent nor buy from paramount properties unprofessional greedy people who insulted me as a single mother personally mailing me letter putting me down as a single mother from Marie miller the owner. Shame on this company. -5 stars.

They don't respect your time…read more They scheduled a 4:30 showing for a unit and there were a few of us waiting to see it. Waited 15 mins, no one's there yet. Called the office number and told them about the situation and she said the person on the way is caught in traffic. Another 15 mins passed, still no one. It may seem like a minor problem but it just feels disrespectful. 30-45 mins of your time just wasted. These are the type of people you would be dealing with, if you choose to work with them. If it was the other way around, e.g. you're late on rent, I'm sure that they would quickly give you a fine.

I would not recommend renting from this company under any circumstance. If you already have, make…read moresure that you document everything related to your move out- they lied about damages (but I had taken photos and a video) and claimed that I turned in my key almost a week late (I dropped it off and handed it to them, so certified mail is probably the best option). I had to send weekly emails for two months before I got my deposit back. They did not perform any repairs while I was renting a very expensive unit, and would get annoyed if I tried to ask for any type of repair and would tell me how busy they were. There were lights out in the hallways, no lights on the stairs , ceiling leaks, and issues with appliances. I know we don't have a lot of options on the peninsula, but you will be better off with any other company.

Be careful. This rental agency isn't very honest about what has taken place on properties he/they…read moreare trying to lease. The law states you must be forthcoming about any deaths that have occurred within the last 3yrs on the property and he is not following this practice. It's not necessarily something you put in the listing but you definitely need to mention it during the showing or before someone is interested in seeing it. Professionalism is key. I know I'm grabbing at straws and if I wanted full service attention from my reputable realtor I should go with Sothebys or Carmel Realty. But at the end of the day, all realtors have to live up to these standards. After all it's part of your state boards testing....

From the owner: Our real estate brokerage focuses on the customer's portfolio. We help our customers with…read moremulti-family investments, mixed use and commercial properties, 1031 Tax Deferred Exchanges, and NNN Leased Investments. We also offer property management and residential sales.

Meanwhile, back at the ranch... The staff is cheerful,…read morehelpful and polite. They provide clean and safe accommodations in a professional environment. Much appreciation!

The staff is responsive and helpful and the storage units are clean and well maintained. I…read morerecommend for hassle-free, easy access storage.

Im contributing a review as a former renter, having dealt with Melissa, Angie and Ashley. A lot of…read morethe positive reviews on here seem to be from the owners that Wayland provides a "great" customer service to. Almost all of the negative reviews are from renters. Be aware, Renters! Unethical, poor communication, lack of professionalism to do their job efficiently and one sided customer service. Renters to these 3 individuals are nothing more. They dont realize that renters are the ones that keep their business operational with cash flow. During our last few months before the lease expired we received a rent increase notice to roughly a $1,000 more than what we were paying. After a quick search in our area it was obvious that a number of houses for rent dictated a much lower market rent than what we were currently paying. We were basically pushed out so that the house could sit on the market for a future resident willing to pay the outrageous increase amount. Which was fine, Marina (The Dunes) isnt that great of a place anyways, so we gave 2 months notice and planned our move with plenty of time to spare for getting the house professionally cleaned including carpets and misc items. They asked if we could leave the garage shelving I had built and we agreed to. It gave them value, plus they used the threat that if I wanted to remove them that it would be a charge to repair unfinished garage walls, kind of a joke to me, so I said that's fine. Things seemed to be going ok, until we got a notice from Melissa basically asking for us to leave the house on 3 targeted days of the week so that they could ensure that during their tours that no one else was in there, to give the future residents time to see themselves living there. We had a dog and lived there full time, so I responded with something like that's not realistic for us, sorry. To which we were told they would just have to serve a 24 hour entry notice and make it work for them. Eventually we got past this issue but it was our first indication that things wouldn't be as smooth as we hoped. Skipping forward to our actual move out. Prior to posting this, I tried to contact Angie and Ashley for them to reconsider the charges but unfortunately they doubled down on justifying roughly a $1,000 invoice to do "light touch up paint" on one wall (2 marks) in the closet. So. Ive resorted to this. Below I will be including a paragraph from my email to them to share some insight of the context, to which Im sure Ashley will respond to this review with some kind of false facts to give herself the ego boost she needs. To Ashely and Angie; "I even went as far as taking pictures of the backyard for her (Angie) and taking measurements of the garage for one of the possible future residents. I managed to have the house professionally cleaned before our move out date and gave you early 2 week full access. You took all the way through the maximum time allowed to return our deposit despite how little there was to do, despite how much extra time you had. You hired a handyman to work beyond their limits because it made your job easier. You neglected to inform us that we accidentally left property (a large expensive mirror on the wall) behind and instead decided to keep it as permanent fixture for the house. How unethical is this? What was it that we did that made you decide to treat us this way? Absolutely nothing, that's just the character of who you two are." They will not give us the property back, I received a response from Angie that said the Owner of the house has made their final decision on the matter and the item will not be given back. My message to future renters, do not believe that you are valued. See through the fake smiles and empty words, they'll mean nothing eventually. We lived there for almost 2 years and paid rent on time, kept the house in nearly perfect condition, dealt with issues on our own. What else could you ask for from a renter? Good luck if you decide to rent with this group.

Ashley and her professional staff have helped us so much over the past few years with our property…read moreneeds. I first encountered Wayland Properties as a renter. Ashley & Angie were very fair and easy to work with as a renter in one of their client's properties. This was not the case with certain "other" local property managers in Carmel. When it came time for us to seek assistance from a property manager for our own investment properties in Carmel, I knew right away who I wanted to choose for the job. We own 2 homes in Carmel Woods as well as residential & business rentals in downtown Carmel-by-the-Sea. As 3rd generation Carmel born & raised, we believe that being neighborly as well as being professional is important. Our properties were a lot of work to do by ourselves for so many years. We find that we can now travel and enjoy our time rather than dealing with all the rental details for those properties on our own. The amount of time that we now have to enjoy our lives is wonderful and well worth the cost of we pay for our new found freedom with Wayland Properties.

Installed a paver walkway so I don't have to walk in the mud. They are reasonably priced, quick…read moreand considerate of my property. I would definitely recommend and use them again.

Tony and his team did an amazing job for me! My yard was in desperate need of help especially after…read moreall the rain. Tony was able to give me some great ideas and even fixed my deck as well. They are very knowledgeable, hard working and do great quality work! I couldn't believe they got it done in one day! I will definitely use them again. Thanks Tony!

Terrible response to Issues pertaining to Property Management, I have been a tenant for over 12…read moreyears and trying to get anything resolved with our Leased Spaces is impossible. The Company has refused to address ongoing issues with Leaks, inoperable Leaking, Sticking front Doors. The Company is just a Barrier between the Property Owner John Dilks and the Tenants. We have been waiting for 3 years to get decaying front Doors Replaced and they keep telling us the Replacements are too expensive and all they are willing to do under the owners direction is to Bondo and Paint. Lets Face it with a Property that is over 60 years old your anticipated replacement has far exceeded, the return on the investment has been tenfold. The maintenance charges are exorbitant and its probably time for an audit to actually see where the $$$ is going. It's really a shame that These Companies can coexist amongst the Community who represent themselves as Community Banners and do actually nothing to improve the Community for which they were established to help preserve.

I would strongly advise not using this company. They are rude and unresponsive to emails, texts, or…read morecalls. I don't ever write reviews, but they have provided the worst customer experience I've had when dealing with short term rentals.

I rent from this company they are horrible people. Because of their incompetence we were given an…read moreeviction notice when we paid our rent 2 weeks in advance every single month on time. Clay lied to the landlord about me then emailed me an apology when the landlord told me what he had said including the lies that we were dragging our feet to get a contract in. In 1 year he never sent the contract I asked for time and again. They used this tactic so they could charge us 5% increases per year instead of what they charge everyone else in the building ie 3%. We had less than 30 days to move out so we had to say 'yes' to it. We caught a handyman spray painting rat urinated & pooped drop ceilings white. He said Jill, the landlord, did not want him to buy new ones & told him to spray paint them white to hide the stains. I told him I would call the health department. A few days later he came back with new ones. That is when they started their discrimination toward us. A senior lady downstairs had to buy a rat zapper as rats are nesting in the drop ceilings, dropping rat pop in their office and the landlords do nothing. Anytime you want something fixed, forget it Jill's mantra 'it costs to much money'. Yet she lives in luxury with a winery. We waited over a year to get a warped door that was leaking water and dirt into our office replaced. 2 months ago, a girl who 'works' for a tenant downstairs told me that my lease would not be renewed for another year. This is someone who has nothing to do with my company, my contract and is the person who plugged up a toilet costing 365.00 in plumbing for the building. I had to call the police bc she was sleeping like a street person downstairs for weeks making lots of noise while we are on conference calls with clients. Bc of this person we were billed a portion of that plumbing bill even when our contract firmly states we have no obligation to do so. I have asked repeatedly for them to remove it; nothing. Last week I emailed Clay about our lease low and behold we are not getting renewed or extended. So a cleaner who has nothing to do with my company contract knows what this property management company is planning with my business. They use intimidation, they lie and the landlords are slumlords. STAY AWAY. They should have their license removed.

Not terrible overall but I had a disagreement with one of the secretaries after 4 years of never…read morebeing late on rent and subsequently moved out. The place was tiny, like 240 sqft and when I left I cleaned the apartment. Along with a carpet cleaning fee and other misc fees I was charged almost $400 cleaning fee?! Taken right out of my deposit. Let their yelp reviews warn all.