I had a great experience at Mahoney's yesterday. Gladstone was incredibly helpful, kind, and patient. Lovely guy. Can't thank him enough, especially because I had a very cranky 5 year old who wanted to go home. As someone who knows very little about gardening and had a lot of newbie questions, but who needed things done fast, I could not have asked for a more productive trip. And all this took place on a Sunday morning, when the place was quite busy. read more

I have always been very happy with Mahoney's. I called the store today and spoke to someone with questions about my orchid plant, which I didn't even purchase there. The two men I spoke with were very informative and were genuinely trying to help me figure out why it wasn't doing well. It's hard to find good customer service these days and I was very pleased they took the time to help :-) read more

They're aren't that many plant nurseries around, so I want to like Mahoney's. But they sold me an indoor tree infested with scale bugs. On top of that, the prices are high and the service is terrible. It can be very hard to get help. Perhaps because they don't have a lot of local competition, they can get away with it. read more

Worst Customer Service! Bought six rose bushes last fall. Two of six are dead this Spring. Asked Tewksbury Mahoney's if they would stand by their product and replace the two dead rose bushes. They sited their 90 day return policy. So I purchased the bushes in September (the end of the plants growing season) and according to the policy I had until December to return it. How did I know it was going to be dead in the Spring! I just go ripped off!! They should stand behind their plants at least for the first growing season. Plants sold in the Fall should be sold as "Final Sale" with the currant "return policy". They can unload their past season plants and its your loss it they are dead in the Spring. Not the way a family owned business should treat customers. Poor policy. Poor customer service. Home Depot policy is much more customer friendly, that's where I will spend my dollars and encourage family and friends to shop it Tewksbury!! read more

I am not sure why this place gets such above average reviews, but when I had visited, a lot of the price tags were incorrect and I ended up paying more at the counter, because they had supposedly did not take the price tag off from when the items were on sale. Really? I was expecting them to do better with tagging. I discovered that the amount I was charged for was a lot more than what was indicated on the price tags only after they charged my credit card. And here this. When I brought this up with the cashier, the attitude she gave me was just intolerable. The "sorry" she gave me was soulless and furthermore, the cashier was near mocking me, smurking at the same time. On top of that, I had already been disappointed with their indoor plant selection, so this incident at the counter had pushed me to the limit. I am never going back to this rude, pathetic store. I could get better service and attitude even from home depot. I really was expecting better service, as a supporter of local businesses. Plus, this place is rather expensive, on average 10-20% more costly than home depot. read more

They have always had high prices, but I wanted to rate them highly as support for my local garden shop. This year, however, they completely wasted my time. Mail-order houses like LocalHarvest had what I wanted for planting season, with good prices, guaranteed 2 day delivery, and in my hands before May 1. Instead, stupidly, I went with Mahoney's on their promise that what I wanted would be coming in, "Second part of April," then "First week in May," then "Mother's Day," then "Check in Monday," "No--that shipment comes in Wednesdays only," etc. You get the idea. And this was the result of repeated phone calls and visits to the place. Meantime LocalHarvest is totally sold out of what I could have had growing in my garden right now. I'm all done with Mahoney's. They just aren't significantly better than the Home Depot Garden Center just down the same street. Moreover, on some of my visits, they had just one person available to answer questions, so you'd find him or her monopolized with 20 minutes of chatter from someone buying a $5 bag of mulch and no one to tell you if heirloom tomoatoes were in or where they'd be. read more

Brighton store: been there several times and have tried so hard to like as it is the most convenient location. Today I am taking the time to review them. I tried to find a corporate customer service on the web and or a number to go on record re my concerns. Nothing.... just the phone numbers of the individual stores on the website. The staff at Brighton act like they own the store and as if you are intruding on their property. Not one person ever offered to help as I meandered aimlessly trying to locate my items. Many staff members around so short staff cannot be an excuse. Many went by past me with walkie talkies, lists. No eye contact ever made. I felt intimidated. I inquired at the register re a plant I was interested in but could not find the price. The clerk did not recognize the name of the plant...let alone the price.....when I again pushed to see if he could call someone re price --- that was to no avail. Totally care free and not at all concerned that I may have been interested in purchasing more than one. Who knows I may have been willing to buy a100. I was so frustrated that I asked to speak to a supervisor. He said there were none around. Everyone is my supervisor!!! I spoke to one person who stepped in and all he could do was say "I am sorry" Totally loser place - crowded - plants look dry, staff care less. I will go elsewhere but am still wanting to go on record with someone of authority. Will try calling in the morning if I am still motivated. After a hard day of working going on record to complain is very time consuming. read more

Let me just say, I pulled up to a women yelling out of her car about the poor service she received. This was woman did not present as someone who would be so enraged to the point where she would cause a public display. Then I heard an employee yell back to her "shut the hell up and keep driving". I was completely astonished. I then proceeded into the store where I was approached by another employee who told me my therapy dog was not permitted on the property. I explained that he was in training and I would be in and out. She then got on her microphone to publicly announce that I had a dog. About 30 seconds later another employee ran up to me while I was now holding the dog and he forcefully told me to get out. I explained that I was a clinical psychologist and the dog was in training. The employee couldnt care less, I didn't even have time to pull out the papers. He publicly escorted me off the property while other patrons watched in shock. In 6 years of training therapy dogs I have never experienced anything like this! I have also never encountered this level of disrespect from an establishment. Beautiful plants aside, I will never set foot in their store again and I will make sure to make it known how poorly run this place is. And FYI Mahoney employees and owners, therapeutic dogs are permitted in every establishment in this state. Even if your insurance tells you that they aren't. And I also filled a public complaint so other individuals with service dogs don't have to experience this! Hopefully this place can better train their staff to respect people! read more

As a disclaimer - I love Mahoney's - I frequent many of the stores across the state, and the location in Brighton is one of my frequent stops. The plant selection is awesome, and in general the staff is very helpful. But every so often attitude reigns and customer service goes out the door. This is the only Mahoney's I have witnessed this at. Granted, it is Allston (technically) and customer service as a concept is generally not "cool". Maybe that is all it is. But maybe they should check the attitude at the door when they arrive at work. This morning I was all eager to buy some early spring plants, now that the weather looks like it might hold, but was told that they were not open - "try coming back after 9". All good and well, except for the fact that it was 9:10 am. Guess they just weren't ready for me yet. Too bad - they're a great place, but not the only joint in town - this first spring purchase is going to be done elsewhere. Guess I could have argued the time fact, but why should I have to stoop down to 'duh'? read more