I gave them 2 stars because they are friendly and Dr. Brown is very nice. But they charge…read moreabsolutely ridiculous amounts and charge extra for things that are included elsewhere. I end up spending a fortune here every visit. First off, they claim their "wellness exam" is not covered by insurance because it's all new high-tech testing that only they offer. It's a $30+ charge for that, if you want it. I described this and all the testing to my sister and family who go to different eye doctors and they all basically laughed saying that those tests are all normal eye tests that they do at their doctor visits and are covered by insurance. So I was ripped off there. They charged a "lense tutorial fee" just to teach me how to put in and take out contact lenses, my first visit getting contacts. Yes, this was an extra charge to show me how to use them. Once again, family members that all use contacts said they were never charged a fee to be taught how to use the contacts. It was basically just some lady sitting and staring at me anyway, watching me struggle the first few times then said oh you got it, ok bye. Ridiculous that now I've been charged TWO fees that would be covered anywhere else. Then you get walked out to "pick out your glasses". You CAN say no, you don't want to get glasses there, but I can't stand that they basically make you feel you need to buy them there. Some people getting glasses for the first time may not know better. And of course the glasses there are more expensive than Visionworks, etc. So once again, getting their patients to spend more money there instead of giving them options. My contacts were also much more expensive than needed. I was dumb and got my contacts there as I was on a time crunch at the time and wanted them before vacation. So they promised they'd be there in 2 days and I can come get them. When it came time to get more contacts, I priced our 1-800-Contacts who would mail me my contacts so I don't have to go pick them up, and they were $30 cheaper PER BOX. This place is a ripoff. They should be ashamed. Go to a normal eye doctor- one that doesn't try to upsell a basic eye appointment with "special tests" and "lense tutorial" fees.

Great service and knowledgeable optometrist. I enjoy each visit because I know I will be treated…read moreright in a highly professional manner.

Sweet Jesus in the morning! I can see! I can see!…read more So I've worn glasses since I was 12 and I had a brief flirtation with contacts in high school. I've wanted to get back to contacts but my eyes are so dry that, after a couple of hours of wearing them, I look like I just woke up from a 3-day bender. Dr. Howell recommended a brand of contacts (Biomedics XC, in case you were wondering) that I can comfortably wear all day - with the exception of a recent 13-hour work day in front of a computer that taxed not only my eyesight but also my brain and my patience. He also recommended that I take daily fish oil supplements which (what a coincidence!) he sells in his office for $30 a bottle. Really? $30 for fish oil? Despite my newly corrected sight, I didn't realize it was that expensive until I had already paid for it and the jury's still out on it helping the dry eye situation. My other options were a $50 monthly prescription for Restasis or surgery to plug up my tear drainage ducts. Um... yeah... $30 may be doable. Okay, so this is where the Doctor annoyed the crap out of me. He's all into homeopathic medicine and is an independent distributor for some sort of "miracle" nutritional supplement whose name escapes me. You'd think that I'd remember since he REALLY likes to talk about it, but after the 3rd hour of my free radical and antioxidant lecture, I had long since tuned him out. 3 hours. I am not kidding. The office is, like, 5 minutes away from my house. I always seem to miss it heading south on University because it's surrounded by trees that block the sign and it's set at an angle facing away from the road, so it's really 5 minutes and a u-turn away from my house. Also, Howell's a nice guy and his staff is friendly, but they also like to share personal information. As a first-time patient, I didn't really need to know (nor did I care) that the Doctor was going through a pretty rough divorce and that his soon-to-be ex-wife is cuckoo for cocoa puffs. On my second visit, I was informed that the usual receptionist is on bed rest because she's pregnant with a ginormous baby which is putting pressure on her bladder causing her to pee every 5 minutes and that the fill-in receptionist has had 5 miscarriages so she and her husband are now content just raising dogs... Yorkshire terriers, to be exact.

Dr. Howell has been my eye doctor for 30 years. He takes a lot of extra time with each patient, and…read moreI'm very appreciative. I have had nothing but great results with the contact lenses and glasses he made for me. Thank you Dr. Howell.

I've been coming here for years, even though I live on the opposite side of Jacksonville. The…read moredrive is WORTH IT! Thorough exams, detailed feedback, clean office with lots of frame options, incredibly helpful staff, wonderful "chairside" manner! They do everything possible to ensure that your eyes & your wallet are well taken care of. I love this place!

timely manner it was in and out with a good price they didn't try to upsell you if you told them…read morewhat you wanted & looking for

I've had nothing but an amazing experience here! I called and spoke to Ruth Anne and she was just a…read moredoll. When going into the store we were helped by Ms. Karen and she was so helpful with answering questions about my sons first pair of baby glasses. She just had that genuine kind soul that made you feel she truly wanted to make sure you had a great experience when buying glasses and she was so patient with my one year old. As my son grows we will be forever customers. Such amazing employees!!! As a glass wearer myself of 20 years, I've never had a better experience!

My family has been going to Bob Ham for years. Everyone that works there is always very kind and…read morehelpful. Dr. Merritt is extremely friendly and always answers all of my questions, and is patient with me when I can't decide if 1 or 2 is better. They also have a wide variety of glasses and sunglasses in the store as well! Ranging from designer to cheaper options. The last time I went, they made sure I knew exactly what I was going to have to pay after insurance whenever I go and pick up my contacts. I was glad to not have any surprises! They also typically have my prescription in trials which they always offer while I wait for the new prescription to come in. They recently moved to a new location which I like much better than their old one!

I don't appreciate that 14 months ago you did not submit the bill to our insurer and told my wife…read morewe were not covered and I had to pay which I did so my child would get her eyewear. Prior to making this appointment verified our coverage with them but again they did not process it and have stuck me with the burden of filing both claims. I work long hours why am I having to take care of insurance processing? Turns out you or they had a date wrong and made 2 services w/in 1 year period. Also, you cannot email a payment so, a la 1985, have to give over the phone or drive there. Then was told by CFEC employee, Eric, in very condensing holier than now voice, that he couldn't deal with me because I "was upset". You can get better service, especially insurance processing elsewhere.

From start to finish, great communication! Easy to set my appointment and once in there didn't have…read moreto wait long. Everyone was very friendly and the doctor was very attentive and thorough. Prices are very reasonable as I have gone to a discount vision place at a supercenter and this was very comparable to the prices there. Will definitely be back and feel I have found the right eye care team. Was notified in a timely manner when my eyeglasses were ready and there was much selection, highly recommend!

This is my first review. I WOULD have been a new patient. The day before my appointment, the…read moreoffice indicated they double booked my appointment and could I come in earlier. I indicated I would try. The next day I called the office to get the exact address (for map quest). Their system was automated and informed me a I would receive a text with the address to the phone number I was calling. At that time, I copy/paste that address into maps. On my way to the appointment, the office called asking if I was coming to my appointment. I indicated I was in the car and on my way. Upon arrival to the text address, I realized the text from the Dr's office was incorrect. The Dr. office had sent me to the incorrect address. I called the office and that is when the receptionist told me they needed to reschedule (I still had 11 minutes to make my appointment). Needless to say, this office has the the poorest customer service, horrible communication and based on my experience had no concern for my time (only the Dr. had to go to lunch.......almost a direct quote). I admit I was heated in my talk with the receptionist. As I had wasted 30 minutes driving to get to my appointment. I would not recommend this office to anyone who values their time as much as I do.

Yesterday, I suddenly developed a black circle that was floating around in my right eye. Needless…read moreto say, I was nervous and worried what was happening as it came on so quickly. I called Dr. McAuliffe's office and explained my problem. In what seemed like no time, Dr. M. called me back. He was kind enough to let me come to the office right away and be examined. I am so grateful to have Dr. McAuliffe as my opthalmologist. He's professional, wonderfully competent, kind and always brings a smile to my face. Thank you to Dr. M. and his staff.

Can you say, "thorough"?Amazing experience. I see double and have Wernicke's. Dr. Samy and his…read morestaff were extremely patient, thorough, professional and knowledgeable. After they did all of the testing, a MRI, bloodwork and vitamins were prescribed. I hope to be able to see normally again and I feel I'm on the right path with Quality Eye Care! Thank you for this hope.

Dr Samy is a wonderful doctor. He takes time to explain your condition. He is very thorough…read more Everyone of his staff is so kind.

Had a great experience at Vue Optical today . staff is very warm and professional. The choices in…read moreeyewear are exceptional!

For starters, Vue Optical describes itself as a boutique eyeglass shop with independent designer…read moreframes. That's a bait & switch. Few top designer lines, and those they list on their website - like SALT. - they have in barely a handful of styles. They also use some funky lab, and first filled my RX (from an ophthalmology office in town ranked on the "Top Doctor" annual list) - without my approval, I'm all about brands - with some no-name label that was awful. Vue said they couldn't offer Zeiss lenses, the very best. And then when we agreed to try Hoya (or was that Shamir?), it was done by the same lab! With the $1k "office" progressive eyeglasses I bought from them last year, I should be able to see clearly from 12 inches to about 20 feet. Make that 8 ft, barely. And I get headaches and sleepy trying to read closeup for more than 30 minutes. Plus, super frustrating on top of that, the AR anti-reflective coating is obviously of such cheap quality that it's almost impossible to get rid of the smudges - even with those special eyeglass cloth wipes or washing with dishwasher soap. The shop is pretty, and the 2 saleswomen are lovely. The woman who sold me the frames and lenses sent my eyeglasses back to the lab 2x to "fix" them. I accepted them finally because it was embarrassing, and despite her politeness and seeming patience, I felt like a nuisance and flake. I greatly regret not being more assertive and demanding a refund. I'm 67, and have worn progressive eyeglasses 30+ years. I've bought in my former towns - NYC, Philly, SF, LA. And I've never ever ever had a problem, much less this maddening experience. Ok, I've got to stop. I'm getting sleepy from typing close-up. I'm giving 2 stars for the pretty shop and nice saleswomen. And I don't like to totally slam a business. But I'm certainly not coming back here.