I have been a patient for over 15 years and my 2 daughters, always excellent service. Had an eye…read moreappointment yesterday, new people, new doctor, all were excellent in their service to me. The young lady that I dealt with on my lens prescription was very informative and gave excellent customer service. The cashier was awesome, very friendly and was chatting with us, very informative also. She checked us out and we left . We went to lunch and I went to look at my invoice and I notices it did not show my vision insurance copays. I called back to the office and spoke with a nice man, named Darrin. He got my info, looked up my account and said they did not have my insurance info in their system, he got what he needed and said he would get with the optical department. I got a call this morning, he told me everything had been entered and yes, I was due a refund and he could credit my card right then if I could give him some info. He ran the card while I was on the phone with him, told me how much everything was and this $$ was my refund back to my card. He apologized for the office's error. I just want to tell the whole office staff and to Darren , Thank You for your Prompt service of correcting this error. This kind of customer service is why I keep coming back to Orange Park Eye Center. Sherry Reinhardt

Ridiculously invasive request for personal information. I went to the Orange Park Eye Center to…read morelook for frames. The lady at the front desk asked me for my name and phone number to "put me on the schedule." I told her that I was just looking and did not want an appointment. She pressed me further and told me that they wanted to know who is in the building, which seemed odd. So, I gave her my name and phone number. Then, she asked for my birthday. I'm more or less flabbergasted at this point, since the business is located in Orange Park, not Beverly Hills. I told her to just put down 1/1/2020. Another staff member came out to request my birthday because they want to know who is in the building. Good grief, do they have a lot of thefts in that area? I have never had anyone ask for my personal details in order to look at eyeglasses frames.

I am all about being on time. Today there was a crash on the way so that did slow us down…read more We were turned away from our appointment an was told there's a10min window. We were standing at the desk at 10:11. Back in the car by 10:12. I was so dang mad!! To avoid showing my butt to the one person waiting. I just decided I will take my money elsewhere.. when people ask for an eye doctor, I will advise to stay away from this place. Don't go if you think you're gonna be running late. You are wasting you gas. Definitely not gonna be back. Janice Box

This wholesome appearing optometrist office and its accompanying website is actually owned by…read moreprivate equity firm, AEG. You may google them and repute is less than stellar. How does that effect us? They have a proprietary scheduling system fraught with failures (it too bubbling with complaints) Do not use their Fulghum website for scheduling or zocdoc. System double books, has no triage capability to determine complexity beyond 10 min assigned. Staff is versed in passification though no compensation for the time off you arranged, transportation et al. Please call directly. Talk with a person for appt., get a name and title. If in person, appt card. If phone, get an email confirmation with that name and title before leaving or hanging up respectively. Staff change. You still have risk of rescheduling showing up or more than one email change appt, but perhaps it can be lessened? No attestation as to the doc. He works south fl and Jax. No matter, affabilty and ability are of no use if he is not available.

Always excellent care at this location. We also go to the location in Fleming Island, but this…read moreoffice is cozy and intimate. The customer service is outstanding and they use software for easy and efficient check-in and payment prior to your visit so you don't have to bring cash or cards with you. However, you can pay at the desk in person. They give you options. The follow-up appointments are set right after your visit so you can plan ahead. And the doctors are great here. We see Dr. Dupree and Dr. Javier at this location and both are exceptional at what they do. Great staff and friendly, fast service!Highly recommend this office for all of your eye health needs.

MY THREE STARS IS FOR THE STAFF OF THIS OFFICE-THEY ARE TOP NOTCH:…read moreI've really searched within my soul before considering this review. After the last 3 appointments with Dr Islam, I strongly believe my review is warranted. I have been seeing Dr Islam for just over a year and a half. After just having being diagnosed with my eye condition, I started my appts with this Dr. After the first eye drop Rx not being completely successful, she suggested an eye drop that could possibly change my eye color dark. I asked if there were alternative drops that wouldn't do this......there was. Why, would the first one be suggested then?? Why? So, it's been a few series of visits, and each one has its own story but EACH AND EVERY appointment she mentions laser surgery. WHY, if my eye drops are working, would I consider having laser eye surgery?? To go down from 2 eye drops rx's to one?? That is not enough reason & there is no guarantee that the laser surgery would work, as in the case of my very dear friend. When I ask questions, she has a smile but her responses are incredibly smug. She throws me off with her smugness, because she does it with a smile, but she is absolutely smug, and condescending, with her replies. I'm really losing my confidence with her. This is the condensed version, but she has no problems setting up frequent & follow up appointments when a problem has resolved. I advised that I cannot come every week, but I will call if I have a continued problem, due to co-pays. The Dr, I'm sure did not even realize she LITERALLY shrugged her shoulders when I said that. Like, that is not her concern (high co pays). Well, I saved myself another copay by letting her know that if I have any additional issues, I will make an appointment. Did I really need to go back every week for an entire month? I have to leave from my appointments feeling like there is a piece missing to this puzzle. I'm sure I will never get the entire picture, but I will try 1 more appointment and see if I can start to have renewed confidence in this Dr. If not, I will change Dr's or change facilities. I need to feel confident with whom is providing me treatment. Right now, it's really slim.

My experience with Atlantic Eye has been truly exceptional and deeply personal to me. From the very…read morebeginning, I felt genuinely cared for and supported throughout my entire LASIK journey. Michelle Murray was incredible--she guided me through every step of the process, answered all of my questions with patience and compassion, and gave me hope when other doctors had turned me away or failed to show the same level of care and understanding. Her kindness, knowledge, and encouragement made all the difference for me. Dr. Michelle Diaz, who performed my LASIK procedure, was equally amazing. She was professional, reassuring, and highly skilled, making me feel completely confident and at ease on surgery day. The procedure itself was quick, smooth, and much easier than I expected. Because of the outstanding care I received from both Michelle Murray and Dr. Diaz, I will absolutely be recommending Atlantic Eye to my family--not only for LASIK, but also for regular eye care appointments as well. It is rare to find a team that combines expertise with genuine compassion, and Atlantic Eye has truly earned my trust and my family's future business.

i went to have my eyes checked for a new prescription and i guess i shoud have stayed away…read more every other place i had gone gave me a 2yr prescription im old and on fixed income so today i went to get a new pair of glasses and i was told dr mileski made it a 1 year prescription i guess the want to get paid yearly instead of every 2 years so im stuck with glasses that cut my nose but i can at least see and ill scrtch up enough to go to a place to get back on the 2yr prescription what a racket

The Dr was nice; very polite, helpful, and truly cares about what she does. The problem is the…read morefront support staff... my appt was at 3:20- I showed up 20min early, yet DID NOT WALK out the door until almost 6pm!! It seemed a bit disorganized and the staff were flustered over a patient record being misplaced, causing someone to be there an extra hour... Never have I had an exam take this long from start to finish; I spent a lot of time sitting waiting to see the DR. This is all after my appt was rescheduled two days prior - they say they called me and left a message, but I have no missed calls or messages from them. I would make sure that if you come here, make sure you plan a little extra time.

This is an update to my previous post and an increase from one to three stars. The owner of this…read morebusiness got in touch with me and we had a good chat. He is truly trying to make things right but I did not change my review immediately. I wanted to make sure that they were actually making these changes at the employee level, not just talking about them. I've seen some better courtesy from their employees and I think some of my concerns have been addressed. Not sure I'd say they are four or five starts yet, but they are better and maybe will get there if they continue to work to change their culture a bit. Worth a look if you need eyeglasses and can afford a higher price for better service than the big box stores, or if you have insurance they take here.

This office is located near WinnDixie. So there is plenty of parking. I was immediately greeted by…read moreMiss Carrie who is so friendly, patient and caring. She even sat down next to my elderly mother to assist her with filling out forms. Athens was helpful and friendly. Dr. Stam was informative, knowledgeable and friendly. Our experience was very positive.

New patient first visit for annual eye exam - glasses and contacts…read more Like the location - inside shopping plaza. Lots of parking. Walked in and office staff was so friendly as I wanted to verify they accepted eye care insurance plan. They did made appointment and went in few days later. Easy check in - barely any wait. They explained process and introduced themselves Dr Stam's exam was one of the best and thorough I've had. So helpful and responded to questions, explained process reviewed the pictures of my eyes and explained it all. Oh the contact exam was great. I requested change from monthly to daily wear. He went through a couple pairs with me to see what worked best. Provided a weak sample. Wonderful.

Dr Moran was the best. Very knowledgeable and easy to talk to. I had a great experience as did my…read moreson. I wouldn't go anywhere else. The rest of the staff were attentive and helpful.

I went to Pearle Vision at St John Town Center in Jacksonville, FL and do not recommend. I was…read moretreated like a third-class citizen. Two women were working in the store. One was helping another customer and the other was very rude. She very curtly said, "You're gonna have to see her." No one told me anything about having an extended wait time and no one said an appointment was necessary. Both were very rude and I will never go back. The customer service and attitudes are poor.

Dr. Grace Dorado is the best. I buy my glasses at other places, but will always come here for eye…read moreexams. Dr. Dorado is thorough and takes her time to explain and answer any questions you may have.

I went in for the first time today After my last two visits…read moreto other providers, the worst was myeyedr in Saint Augustine, it was incredibly refreshing Juan and Jessica made me feel welcome, comfortable, and very satisfied. They are wonderful.!!