I truly can't remember the last time I've received such personal attention and care at a retail store. Manager Kimberly assessed my needs, measured me, and stopped at nothing to find me the right item. Such a fun personality, too! And, I should add...my mom and my 99-year-old grandma came in last month and they are STILL talking about how wonderful Kimberly was! Grandma has lost lots of weight and her bras have been digging in/falling off, so she's been properly measured and fitted - can't stop bragging about it, I love it! Thank you Kimberly!!! read more

Huge assortment of bras in lots of styles and sizes. Other under garments as well but I needed bras and I am hard to fit. They carried my good old stand by, and I found several others that fit well too. The sale was buy 3 and get 40% off everything and I had a coupon from outlet office for an additional 20 % off. Fantastic! Kimberly the manager wad helpful and friendly without being over bearing. read more

Super friendly staff here and they are all really helpful!! First time in this store and I had a return from another store absolutely no problem and they helped me fine what I was looking for! read more

They have lots of variety, but prices are not as good as you would find online. But my review today is more about service. I was there yesterday. Had the girl measure me and for the first time in my life, I was told I am a B. VS gives me conflicting sizes but they tell me either C or D, but never a B and a B cup has never fit me!!! But ok! I found the bra I wanted but they only had one 34C in nude. was shocked when the girl brought it and offered it to. It was all snagged and dirty. I would not pay $1 for t, but I asked the price anyway. I was told that it was the same price as the other perfect ones. When I asked when they would get more bras, the girl told me there might even be some in the new shipment but I should check back in 2 weeks. What???? It takes 2 weeks to open boxes? The girls are sweet, but maybe more training would be a good idea. read more

I like to buy my intimate apparel here because I can't stomach paying $7-9 each for undergarments! I try to stop in here when I'm in or passing through Napa. The service is pretty much non existent, but they aren't rude. read more

I really LOVE this store! The Manager took her time to assist myself and my daughter this is my go to store for bras and other under garments that they have to offer as a matter of fact I will not go anywhere else because Kimberly took such good care of us! Thank you Kimberly you are the best! read more

Cathy & Lisa were SO helpful! I've gone up 3 sizes sense I last purchased a bra & was completely clueless when I came in. They were extremely friendly, accommodating & helped me find the perfect bra, and also something I wouldn't normally buy, turns out looks better on me than my usual look! Thank you so much ladies! read more

Went in today to purchase a bra...Have not been fitted for one in years. The Manager was so kind and friendly. She offered to measure me, and had brought several styles and colors to my fitting room...all in my size!!! Walked out short time later with 2 beautiful, perfectly fitting bras PLUS 25 percent off!! She knew her product well, was professional and courteous! Thank you Napa MAIDENFORM!! read more

I like to buy shapeware here. I can rarely find a bra, however, because they have very few 34s and I've never seen a 32. At least in the styles I'm searching. It would be helpful if one of the sales associates would assist in that search but every time I've been in they have been too busy talking amongst themselves or shelving/straightening. Neither of which seem more important than a potential customer. I've been a potential customer more often than not because after searching a couple of racks I get overwhelmed and just leave. I tend to have more money than time when I'm there and would appreciate assistance. I realize it's an outlet mall, not Nordstrom. Still. As a busy mom, usually paying a babysitter so I can run errands, I'd appreciate a little help. read more

Came here in search of bras after my surgery. I had already been told the size I was, and then made the poor decision to be measured. I'm a lot of things, but the numbers they gave me were equivalent to a silverback gorilla. Then, the worse part was the 2 bras they showed me in "my size". I'm 25, not 70. I will never step foot into this place again. Save your time, and spend the extra $ at Ma Cherie et Moi Boutique. read more

Service is not good here. They pretend they don't see you at all. The girl had the nerve to say that their stuff is poor quality. way to attract customers. read more

I live in San Francisco and I drive down to Napa to buy my bras here. One time I forgot my purse in the store and one of their employees, Jocelin, drove all the way to San Francisco to deliver my purse to my job. She was super awesome and friendly! Im giving this place a one star though because I went in a couple weeks ago and did not like the vibe there anymore. As I was being checked out, an older lady who bragged about being the store manager very rudely interrupted the sweet girl checking me out to correct her! I am a store manager for Sephora and thats not the way a manager should act infront of customers or behind closed doors. read more

No customer service, made me feel like I was asking for something they did not have any longer, briefs rather than bikini or thong, no help had to ask them, seemed too busy to give any advice, and laughed when I asked if they still carried something I had bought there before, maybe you are turning into just a young people's store, I was very insulted. read more

I'm giving it one star because it won't let me give no stars. HORRIBLE MANAGEMENT. The manager Kim looked to be training new employees and getting then in trouble in front of customers. So unprofessional. They need new management. Everyone else was super friendly and helpful. This place could do so much better with better management! read more

They always have great deals and the employees are very helpful, they went above and beyond help me find the perfect bra and it was only $10. The girl even offered a bra fitting to make sure I was wearing to right size, the employees were sincere and seem to know there product. It's nice to find good customer service. read more

I would like to acknowledge the store owner. Today I came to the outlets to visit various stores and had a complete horrible experience up until I walked into maiden form. Recently I purchased some items from here that did not last as long as they are intended to. Turns out I was sized incorrectly which caused the wires to break through after only a month and a half of wearing. Without hesitation, she not only exchanged the two items I initially came in to return, she even let me exchange the item I was wearing for the day!! I want to mention that these are high quality items, the issue was not due to poor product quality. For as long as I live within driving distance, I will be a loyal patron and will pass along nothing but great advice to swing by! read more

The young woman who helped me could not have been more helpful, courteous and attentive. As I tried on different things she would go and find a size slightly different size until we were both very happy with my decisions. The very best customer service, selection and pricing. read more

If you're looking to find a good quality bra for a good price then go to maidenform in the Napa outlets, the staff was so welcoming and helpful, bra shopping is one of those things I don't like doing so it's nice when you find good customer service. *they knew exactly what styles to give me for what I was looking for.* read more