Wonderful experience! Great care was taken for my daughter and friend who needed dresses for Prom. The ladies there are very kind and knowledgeable. The altering was done perfectly and timely. They have a nice assortment of special occasion dresses. Prom, wedding, quinceanera they have it all. Highly recommend them and will be back again. read more

I was in desperate need of a professional pressing for my wedding dress week of my wedding after traveling with it across country. My dress was silk mikado with boning in the bodice and NOT easy! Anna was my fairy godmother and saved the day. I don't know what I would have done without her, as it's hard to believe that a cleaning place would have been up to the job. I trusted her completely and it paid off! My dress was flawless. Go to Anna!! read more

I have try to go to this bridal store on 4 different occasion DURING POSTED business hours. The store is always closed! On one trip we called and she made excuses that she had just left and she was busy, that we could return another time. Mind you this was 1:00 pm and business hours are posted 10-4. We were told by near by tenants that she fails to open often. Save your time... shop out of town. I would have loved to shop local but this owner makes it impossible! read more

Took address there absolute perfection wonderful lady felt like I knew her of my whole life fast efficient would recommend this place for anyone any alterations she's fantastic read more

If I could give zero stars I would. I have never dealt with someone who runs a business so poorly. I had a really disappointing experience with this bridal business. Anna was argumentative and had a bad attitude. It made the whole process stressful and unpleasant. I wouldn't recommend this place to anyone looking for a positive and supportive bridal shopping experience. We decided to rent tuxedos here and I also purchased my dress from here. I had to call her everytime to ensure she was going to be working. The business hours are not what's posted. You have to call her to see when she's available. One of the purchases I made there I used my American Express card and when she noticed she cancelled my sale and said I need to use a different payment method because they'll charge her too much. In January we selected the tuxedos we wanted and in March we had to tell her again what we selected because she is unorganized. There was always a problem and it was never her but always the company. I was between sizes 8-10 and she ordered a 12. We didn't even get the tuxedos we picked out. Not much I could do about it since they arrived the Tuesday before the Saturday of our event. She recommended the guys order a half size up in shoes and when one of the boys said his shoes were too big she blamed him. She even argued with one of the parents about them owing more money. In which she was wrong but didn't correct herself or apologize. I dropped off all the tuxedos on behalf of the guys because I was so embarrassed and didn't want them to have to deal with her. She gave us a ticket ensuring us the tuxedos were in good condition and returned on time. She called one of the parents alleging they didn't turn in the tuxedo even though they had the ticket to show they did. read more

ZERO STARS! This place doesn't even deserve 1 star! I called a few weeks ago wanting to make an appt to come look at bridal gowns and had to leave a message. Left my name and number asking them to call me back. Never received a call back. Decided to give it a second try and I called last night to ask about them doing an alteration on a dress for me. This time I was able to speak to a lady who said to come back the next day at 11am and she could see me. She said if I'm not there by 11:30, then she will assume I went somewhere else and will cancel my appt. She took my name and number. Showed up today at 11 and the store is locked. Called and went to answering machine. Stool outside the door for 30 min!! Nobody came! Knocked, called, nothing! Shocked at the horrible service. Hard to believe a place in Napa can stay in business having such bad service. DO NOT bother coming here. Who knows what kind of service they would actually provide if they did follow through and show up for their appts! read more

My experience at Anna's was wonderful! My destination wedding kind of snuck up on me and I contacted Anna's about a month before my December wedding for alterations. Luckily, they were able to get me in for alterations and thank goodness they were! Anna and her seamstress (I completely blanking on her name, I do apologize) were so attentive and realistic about the alterations and modifications that I was wanting. The ladies even fixed the buttons on the back of my dress as there was an issue with how the dress was made. I can't thank them enough for the beautiful alterations that they did as they truly truly saved the dress. read more

We received such great service from Olga. Helped in every way for wedding wear, finding what would work and which ones would not. We have not stopped talking about the expertise, regarding garments and accessories as well as timing checks until we were ready with confidence. Thank you!! read more

BEST DEALS IN NORTH BAY. Very helpful staff,amazing selection ( they have or can get ANYTHING! ) they have lay-a-way if you are on a tight budget and really who isn't these days.THE place to go! We lurved it! In a word: GO! read more

So I want to be able to give a review of this shop with experience of going in but I haven't. I tried calling the store several times and no one ever answers. I left a few voicemails and an email and no one ever got back to me. Currently I am unable to make it to the store to make an appointment (for a dress alteration) due to my work schedule this week. What's the point in having a phone if you never call potential customers back? That's poor service. And that tells me right there that this isn't the place for me. So I am taking my time and money elsewhere. I really hope their higher ups see this review and fix this issue so other customers don't have this same thing happen. I am very disappointed. read more

Must say not very happy with their service. Wanted to have my dress hemmed for a wedding. Took in for a fitting on Wednesday. 1st red flag it was an empire dress and she thought it should fit around my waist and thought it was the wrong size. I was like no it's an empire bodice. we then couldn't decide on the hem length so I took it home and pinned it up myself to the proper length and dropped it off the next day for the hemming. Then I get a call today that they don't want to work on the dress after all because it has beads on the hem. It caused me a lot of unnecessary stress as they should have been upfront about not having the skills to work on a beaded dress. read more

Just came in to get my measurements taken and they couldn't have been sweeter and more thorough. Will definitely go back in the future.

BUY your dress here and take it SOMEWHERE ELSE for alterations! FIVE big stars for QUALITY, SELECTION, and VALUE of dresses available. Zero to One star for alterations - we had THREE done here and regretted them all!! We told Anna our budget was $500 and she showed us lots of dresses in our price range. Plenty of gorgeous, high-quality gowns in stock to choose from at affordable prices - she also has lots of pricier gowns and the latest styles, but she never tried to get us above our budget. We ended up finding a gown that delighted our bride and got a Swarovski crystal belt to go with it and out the door for $480. The day we tried on gowns, Anna was very attentive and helpful and focussed on our party. That was the last time that happened. I wish we had taken the gown and left to get the alterations done elsewhere. When we came back for the fitting to see about the alterations things went downhill fast. Our bride had been stress eating and gained some weight. Anna visibly panicked as if this had never happened in her career serving brides. I am not even sure why she was panicking, we still had months to the wedding (we shopped way ahead) but she ran around all flustered saying things like, "I don't know what to do with you, you put on three sizes -what will I do?" Seriously. She kept repeating the phrase "you're three sizes bigger" after the dress would not zip. The look on the bride's face made me want to cry! She had gained a pound or three, but NOT three sizes! I asked Anna if she had a gown in the next size up so bride could try it on - she acted like the thought had not occurred to her. Really - this is her business and I had to suggest trying on a bigger size. So - instead of the size 6 we had originally purchased, we needed an 8. That is ONE size. One. Size six up to size eight means you gained a dress size. So Anna basically just ran around the store humiliating the bride out of some panic that was not needed. She lost my respect that day. But it gets WORSE... We had two bridesmaid dresses that needed alterations, so we took them with us this day and while Anna wasn't busy shaming the bride for eating, she took an excrutiatingly LONG time to pin up the other two dresses. Yellow dress needed taking in at the waist and was way too long, so needed to be hemmed. Green dress was floor length and needed to be knee length. I was NOT present when the green dress was pinned, but Bride and both other girls were and they all say that Anna was told to hem it to the knee. Bridal gown needed hem only - according to Anna. I did not think the hem was too long, but Anna insisted that it was a quarter inch too long and would look SO much better hemmed up, so she pinned that one too. Two weeks later we are back for our dresses. Yellow dress fits like a dream, but hem still touches ground. Green dress is hemmed so if it were half an inch higher, you could see panties!! I am talking slutty cocktail dress length. Nowhere near this girl's knees. I thought it was kinda short, but since I had NOT known it was supposed to be knee length, I did not know it was an issue until we left again. Why did we leave all the dresses there? Anna wanted to steam them for us, so we had to come back. After we left, I found out that the green dress was too short. I called Anna immediately and asked if she could save the material she had cut away for the green one, so I could take it somewhere else to get it fixed. Instead of being professional about it and apologizing, Anna tried to blame the bride by saying "she should have been paying attention when we pinned it up." When we went back again a week later we had to wait while she steamed them!! We picked them up on a Wednesday - all 3 dresses and the extra material to sew back on to the green dress. Thursday I get a call from Anna. "I gave you the wrong bridal gown." Seriously?!? Yes. Somehow instead of giving us the one she had hemmed an extra eighth of an inch, she gave us the original size 6 that didn't fit. Now, I don't want to give Anna TOO much credit here, cause I am all kinds of DONE with her and her lousy service, BUT - she did offer to bring the gown anywhere I needed that very day. I declined and said that I needed to be in Napa the next week anyway and I set an appointment to exchange the gowns. I showed up at the appointed time and the shop was closed. About 10 minutes later a woman I had not met opened the door with keys while talking on her cell phone rapidly in Spanish, so I realized she was talking to Anna. Anna sent someone else to deal with her mistake and then could not tell her WHERE to find it! And it took this woman TWENTY minutes to hunt down the dress!!! Why wasn't it hanging there with a name on it in a prominent place because you KNEW I was coming back to correct YOUR mistake?!?! I did finally get the gown. It had not been steamed. BUY a dress here. DO NOT get alterations here!! ~ Mother of the Bride read more

Anna was very accommodating and pleasant to work with. She made excellent suggestions and my wedding gown alterations turned out beautifully! read more

Anna's Bridal Boutique - Bridal Near Me - Napa, California

I had purchased my bridesmaid dress from Davids bridal - months in advance of the wedding knowing it needed to be altered you would think they would put a rush on it but NO. It didn't arrive until less than a month prior to the wedding. One of the other bridesmaids recommended Annas so we all went there. Anna could not have been nicer to us. She was dealing with all 3 bridesmaids at once, and effortlessly helped us all without making any of us feel like we weren't getting the attention we needed. I had an idea what I wanted to do with my dress, but she made additional suggestions which turned out perfectly. The dress was ready within a week - as promised - and when I went in to try it on again it was perfect. All of us were happy with our dresses and the excellent service we received at Annas. Highly recommend this place- you get much more personal attention then you would ever get at a place like David's bridal. read more

I forgot to write a review for this but as I prepare for one more wedding in Napa Valley in a week, I reminded of how GREAT Anna's Bridal is. Last year, I looked up tailors in the Napa Valley area because my strapless bridesmaid dress was HUGE and way too long. I couldn't handle it. I'm a busty girl, so I'm already terrified of strapless gowns. I raced into Anna's Bridal with big eyes and begged this poor woman to help me. She was incredible. Absolutely amazing. I think there was only two days until the wedding and she was completely calm. Others were waiting to be seen but she was so kind to me about my situation and made sure I got everything I needed for a good dress. I was willing to accept duck tape. When I picked up the dress, it fit me like a glove. It fit better than any other dress I have ever worn. I was delighted. I was able to dance the whole night and never once adjust the top of my dress. I almost wish it didn't look quite so bridesmaid like, so I could wear it more often. There was some confusion in regard to my tip. I asked her to make it $100 total, bringing it up from $75. Unfortunately, by a complete, easy misunderstanding, I was charged $175. When I got home and figured this out, I called Anna's Bridal and they were quick to offer a refund and so forth. I think I was supposed to call back with my bank information or something, but the time escaped me and I don't think I ever got my refund, which is PERFECTLY WONDERFUL with me. It was worth every penny and she deserved more for her services anyway. :-) read more

We were visiting Napa for a wedding and needed a (verrryyy!) last minute tux rental. Anna truly went above and beyond to make sure we got the tux on time and that it fit correctly. I was panicked that it wouldn't come in time, but she was calm cool and collected. She knew we were from out of town and would likely never be back, but she still dropped everything she was doing to help us get the tux in time for the wedding. I can only imagine the level of customer service for someone getting more than a measly tux rental! I'm getting married in a few months myself, and would kill to have Anna in my town. read more

Anna is a total sweetheart and her wedding gown alterations are top notch!!! I bought a dress I loved at a sample sale... It looked great when I tried it at the sale and they cinched the back with those little clips. It was probably 2 sizes bigger than if I would have ordered it but I got the dress 50% off... I guess I didn't realize just how big it was until I got home and tried it on while my fiancé was at work and realized I may have made a really bad decision buying a sample dress to save some money rather than ordering my size. It looked like a potato sack... Anna confidently ensured me that she could make my dream dress fit and she did just that! She is reasonably priced and her seamstresses are very skilled/talented! I was married this last Saturday and couldn't have felt more beautiful in my gown. Thank you to Anna and her team!!! read more

Anna's Bridal Boutique - Expert alterations!!!! Couldn't have felt better on my wedding day in my dress! - Bridal Near Me - Napa, California

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Have you ever ordered a dress a size (or 2) too small? I have. I was on a crunch for time and Olga and Ana helped me make my dress fit! They were very descriptive when telling me the options I had and how it would affect the shape of the dress. They were very clear on how much it would cost and how long it would take to fix. It was done in a timely manner, the price was reasonable, and the customer service was the best. Thank you ladies! read more

Anita and her daughter Olga are such amazing people! They made me and my mother feel at home and made sure that we were 100% satisfied with their great quality work. They are very humble and have great customer service. We will definitely come back!! read more

This review is long over due. Anna did an incredible job tailoring my wedding dress. The dress was all lace, mermaid style dress and she did a fantastic job making it fit my body like a glove. We had several fitting sessions and she was always professional, personal and gracious. Thank you so much for making me look beautiful on my wedding day. read more

I when to this place and I'll be back I like how she helps you out and the prices are unbelievable she also has a lot of options she had all I need it for my wedding read more

To be perfectly honest I cannot believe that the less than 5 star reviews are of the same place and the same Anna I have been coming to Anna's bridal since 2009. I have had her alter bridesmaids dresses (multiple) and turn a poorly made daivds bridal bridesmaids dress into a short cocktail dress (which was no small feat because of the poor construction of the dress). My sister and I have BOTH used her to take in and take out dresses, and she is kind, professional, swift and her quality is expert. Not to mention the fact that her prices are more than fair! I will not get my dresses altered anywhere else. I cannot recommend her enough! Do not go anywhere else!!! read more

Anna is incredible! I brought my sample "used" wedding dress to her store about 6 months before my wedding. It needed a lot of work such as size alterations, cleaning, repairs, etc. She took care of all of these things with ease, in a timely manner, and at a good price! I adored Anna and her daughter Olga! Very sweet knowledgable gals! Highly recommend this shop! :) read more

I dropped my dress off in March. My wedding was in July. Was cancelled. I've been calling and leaving messages once a week for months and no one is calling be back. read more

I've been going to Anna's Bridal for dress and clothing alterations for about a decade now, and the service and work performed is always incredible. They're amazing with emergency situations, and major or minor alterations to a variety of clothing. I'm now having Anna do the alterations for my wedding dress, and I have every confidence that it's going to be an impeccable job, and at a fair price. They're the best in town! read more

Wrong closing hours driving from sonoma to napa and when i call they said that they close at 4 they could not wait for me 15 min

This was the first place I went dress shopping. The store is a little small, but it worked! I was with Olga (Ana's daughter) and she was AMAZING!!! I told her what I liked and she grabbed them. I tried on about 7 dresses and found my dress! We also bought our bridesmaids dresses there. My girls found a dress that we all loved, but we hated the taffeta fabric. So Olga called the designer and asked if we could get in in the satin - they said yes! so we ordered them! They should be here in April and my wedding dress should be here in May. Stand by for results..... : ) read more

My experience here was amazing! Much more variety than I anticipated for a boutique shop, they had everything I was looking for! Anna was bubbly, and kind! She took the time to let me try on as many dresses as I wanted and made me feel beautiful and comfortable. I very highly recommend this place! read more

I have gone to Anna's bridal on many occasions and I always leave very satisfied. They are so friendly and inviting, it really makes u feel comfortable that you are in good hands. I highly recommend Anna's for a bridal gown, bridesmaids dresses, tuxedos & alterations. They do it all ! read more

DON'T GO HERE! If I could give this place 0 stars, I would. Let me being w/ the fact that I, along w/ 2 other girlfriends & my daughter, went dress shopping in Sacramento - Found THE perfect Prom Dress - fit my daughter perfectly w/ one exception - a lil too long - but a hem should be easy - right? So $390 later, we have a perfect dress. My husband & daughter go to Anna's and explain it needs a hem & a bustle (because it had a little train) My Daughter puts it on & Anna began to grab at the straps. They told her no...only the bottom needs attention - a hem & a bustle - nothing else, everything else is perfect. Long story short; dress is returned with puckering zipper that once was on the thigh, is now on the hip & she literally said, "Let's ignore that for now".....I'm like, "you can't ignore that - it wasn't there before". She admitted they always start a hem from the top of the dress. I also pointed out how the zipper's stitchwork was totally different then the rest, she didn't respond, just said let's wait for your daughter to try it on. We did & when it was on her, I was within ear shot of the dressing room. I heard her trying to bully my daughter ~ "Do you remember what I told you? I couldn't do anything about that". That's when I walked up behind her & heard my daughter tell her, "Yes, but it wasn't there before, & the dress fit two weeks ago, it's totally different". (realize, my daughter is a size 2 -rock hard, sample size body) I was proud. Anna said, " I didn't do this". I was shocked & knew we weren't going to get any help from her - deny, deny, deny.... she never did say she hemmed from the bottom until much later in the conversation. I told my daughter to get dressed & this was unbelievable. Walked out to get the plastic to go over the dress & when I came back, Anna was walking back & forth between other rooms. No words were spoken between us, until she came back & said she wanted to get the manufactures info & the size so she could measure the dresses. I told her not to worry about it, & that the shop I bought the dress from would provide that information & I would see her in small claims court (something I would NEVER consider - until now) She said fine and walked out again. By this time, my daughter is dressed but putting the dress on the hanger. Anna comes back and says "Can I talk to you?" I said, "no, we're done talking to you". She then pushes her way into the dressing room & trys to grab the tags & my daughter moves the dress towards me. I told Anna "Don't do that, it has nothing to do with you now". At that point she literally GRABS & RIPS the tags off my daughter's dress. My daughter is so upset, she leaves the store without her purse, keys, or cell. She thought she was going to rip her dress apart. I'm telling her to give the tags back and I'm thinking, this woman is NUTS and acting like a child - we were going to leave! She refused to give the tags back and I'm saying, "You're kidding, right"? She then starts telling the young girl behind the counter to call the cops - and I'm like "PLEASE DO"! Ask for Officer....She shoves the tags down her top and refuses to give them back! Waiting for the cops, the other girl says, "just leave" & I"m like, "I was, but she ripped off my tags & wont give them back!" Then a younger, larger girl(friend of the counter girl) says "I'm a witness" so I'm like fabulous...she then says I saw everything & I said great, you saw her shove her way into the room & rip the tags off. No...I didn't see that, you're talking rudely. I admit, out in front of everyone, I called her a bitch after she gave a smug look with my tags down her shirt, but b4 that, I held back, given the circumstances.I noticed cameras - and said "Let's play the tape, if you want a witness, I'm more then happy to show everyone how you (Anna) behaved". Anna then said, no cameras back there- (of course not - she never would have pulled that crap on video) Long story short - Police show up - do nothing. 1) I guess the Hispanic community doesn't like the word Bitch. 2) I guess I should have just laughed when the tags were ripped off the dress & 3) Never try to leave quietly, because Anna wants to SHOVE/PUSH/GRAB/& RIP - whatever it takes to get that info - even if it's not hers & was told no, she can't have it. Seriously, like a 5 yr old, grabbed, ripped & shoved them down her shirt & then screamed for police - I was just shocked by the whole thing. What am I going to do? Push a lil 4 foot nothing, elderly woman down to get my tags back? No....I'll wait for the Police. GLADLY! & hopefully turn business away in the process. This woman is a poor example of a business woman & ruined my daughter's dress - sure, we can tape, & use a cutlet on the left side & "Make it work" but we shouldn't have to...it DID work - IT WAS FABULOUS UNTIL ANNA GOT A HOLD OF IT - DON'T GO HERE! read more

Anna and her team did amazing work/ alterations to my wedding dress. They took a dress that needed a lot of work and with their skills the dress turned out absolutely beautiful. Anna had great communication and even worked around my schedule to meet me. Highly recommend! read more

They deserve ZERO stars!!! I don't normally write reviews, but I was so disappointed with my experience (or ack there of) that I had to write one. Two weeks ago I booked a Saturday appointment for alterations with a really sweet woman. I was so excited to get my dress altered, as my wedding is 4 weeks away. The night before my appointment, I received a voicemail at 8pm from Anna from Anna's bridal asking me to call her back. (This is the night before my appointment). She gave me the phone number to their boutique and then gave another completely different number. I called the boutique and left a voicemail because they were closed. I then called the second number and got a sweet elderly woman who informed me that I had the wrong number. Because the voicemail didn't say anything about my appointment I assumed I still had an appointment at 10:30am the next day. When my mom and I arrived at their boutique at 10:15am the shop was still closed. According to their website and the sticker on their door, they are supposed to be open on Saturdays at 10am. There was no sign stating they would be closed AND I had an appointment! I would understand if they needed to close for business reasons, but why wouldn't you say that in the voicemail, and why do they wait until the night before to call. We live about 40 minutes away, so we were both disappointed that I wasn't getting alterations done and upset that we drove 40 minutes for no reason. I'm really amazed that no one has called me to reschedule or apologize for their horrible customer service. read more

Anna recently did the alterations on my wedding gown, which I'd purchased elsewhere. The shop is family-owned, and everyone I spoke with was friendly. Her work on the dress is lovely, and I appreciated her honesty in regards to what looked best, what was really needed and what would be an extra cost, etc. I felt the pricing was reasonable for the area. The only reason I'm knocking this down from a 4- or 5-star review is the timing of my alterations. I was told they would take about a week. After two and a half weeks and no word, I gave them a call. Anna let me know my dress was ready, and insisted I come in the same day to try it on. I asked if I could come in later in the week or the next week, and Anna said no, that she would be closed or out of the shop for the next week and a half due to shows and events. It wasn't a big deal, as my wedding was still several weeks away, but kind of irritating that nobody even called to let me know that my dress was ready and that the shop would be closed. I ended up having to cancel plans in order to go pick up the gown the same day. Ultimately, I would recommend Anna for alterations to other brides who aren't on a huge time crunch and are looking for quality work at a reasonable price - not something that's easy to find in the Napa Valley! read more

This place has rude owners. Overpriced dresses you will get a better deal at David's bridal!

Anna and her daughter are so special. My daughter had a particular dress in mind and after driving all around the Bay Area to find the dress of her dreams we came to Anna's Boutique. Though the dress she wanted was never found, we did however find the dress that was perfect for her - who would have known. Napa is in our backyard and that is where she found the dress fit for a Princess!!! Thank you ladies. See you soon!!! read more

Sometimes those of us in Napa think we have to travel far and wide to find things for our wedding when we have a great place right here in Napa, Anna's. I found Anna to be very helpful, sincere, sweet, and she tries really hard to find an excuse to give you a discount or a good deal. My only regret is that I didn't go to Anna sooner because due to a time crunch I did end up having to other places to find my exact needs..but only because I waited until the very last minute to visit Anna. However, my daughter did find her bridesmaid dress there and I did get some flatter wear there. I say, go to Anna first and out of town as a last resort. read more

Anna was great. She put up with our bridal party of 9 and we were all in different city's. She made sure she got us all in and fit properly before our brides big day! the alterations were great! I will definitely be back! read more

I brought Anna's Bridal my dress for alterations because they said it would be no problem to get my dress done in a short period of time as my wedding was three weeks away and I had just gotten my dress since I wanted to wait to get something that would fit my pregnant belly. They said they could do alterations in a week and they certainly attested to that fact when I came showed up. Just a little take in and take up. Simple stuff. When I showed up for my appointment, I had to wait in my car until they opened their doors, which was a little frustrating. Then, there was myself and another party in the store. I was directed to a dressing room and she told me to come out when I was ready to have her zip me up in the back. I did. I waited while holding up my dress to keep myself covered for 10 minutes (no exaggeration) while she helped everyone else in the store first and made me feel very awkward to be just standing there, partially exposed. She could have easily zipped me up really quickly seeing me standing there in the open like that, when there was a man in the shop as well as a mother/daughter duo for a prom fitting. So, that didn't leave me feeling very well taken care of. But, I let that go really fast, and considered it was being pregnant and vulnerable feeling. Anna was very nice once she cleared the other two guests, talked of how she loved my tattoos and talked of her long time in the business and of her family. It was pleasant enough to where the initial reaction I had faded away. It was a Friday, and I was told to come in the following Friday to try on the dress to make sure all the alterations fit properly. That following Friday came along and I had to leave town unexpectedly, so I called them and left them a message saying I'd be in the following week, on Wednesday to do the testing of it and take it with me, which gave them a little more time. That was only benefiting them, if anything. I went in the following Wednesday, and I was greeted by the daughter, Olga. I was fully expecting to try on my dress and walk out with a finished product, assuming she got it right. Olga was very sweet and Anna this time was running around completely unorganized. She told me that she had not completed my dress yet so I couldn't try it on. This was to my surprise because it was supposed to be done 5 days prior and they had 5 extra days to work on it. So, I was turned away for my first appointment after working my schedule around to make it work for them. Now, I had to come back. I was told that they would be too busy on Thursday to see me, they were going to be closed on Good Friday, too busy to see me Saturday, closed on Sunday for Easter and that I needed to make my schedule work to come in on Monday, almost a whole week later, and 10 days past my original date of expected completion. Regardless, I figured they knew what they were doing, so I said okay to Monday, as even if I needed little adjustments done, they would have 5 days to do it before I was to be married. Monday comes around. The second time I worked my schedule around for them, because it was the only time they said they could give me attention. I show up to the door, and there is a handwritten sign on the door that says "Mrs. Anita she is sick." So, here I am standing there with my appointment time, and no one there to give me my dress and my wedding is 6 days away. Upsetting, to say the least that they didn't even have the courtesy to tell me no one would be there. No call, nothing. Just a note on the door with no return time or anything solid to work with. I left a voicemail and an email, worried and lacking any faith at this point that my dress is even done or done right. I expressed how upset I was and asked for an immediate call back. Tuesday rolls around, and they still have the sign on their door when my husband drives by to check for me. I finally received a call at noon from the sick Anita. She calls with all of the sick excuses. She didn't want to get me sick, she couldn't pick up a phone to call me and tell me that my appointment time would be met with lights out and a closed door. Her whole family was also sick, so there was no one who could watch the store. She even had the audacity to start telling me I didn't give her much time to work with, and she got sick and wasn't expecting to be sick with such little time to get it done. That isn't my fault. If she had it done by the 18th like she originally quoted, I would have walked out of there with my dress that following Wednesday when I first was turned away. The seamstress didn't work past 2:30, and although she said it was done, she wouldn't work with me this time to work around MY schedule. So, I am forced to have my future husband pickup my wedding dress for me, just so I can have it back into my possession. I paid the $50 deposit, but she wanted another $50 (more than the minimum I could expect). No way! Don't waste your time here. I'm so scared to try on my dress... read more

What an amazing experience. My Mom and I had "big box store" experiences before we booked an appointment at Anna's. Both left us feeling unsatisfied. Contrary to our other experiences, Anna got a strong sense of what I liked and did not like by showing me a series of pictures first. She then explained that every dress can be altered to my liking and pointed to her "Miracles Happen Here" sign. Her sweet nature, sense of humor, 25+ years of experience and willingness to please us made us immediately feel comfortable. Looking around at the small selection, I was hopeful but still not convinced. She asked me to pick 5 dresses encouraging me to choose styles out of my comfort zone. I did. She then added 2 dresses to my selections. The first selection showed me Anna's tailoring/alternation capabilities. She essentially showed me how she could completely transform a dress to my liking by removing layers, changing the train and adding a belt to create more of a waist. I was impressed but more so by her motivation to please me and give me exactly what I wanted unlike other people who merely acted like sales people. When I found my dress (which happened to be one SHE pulled), we all just knew and when I asked Anna she put her hands over her mouth to cover a big smile. She knows how important it is for us to make the decision (though her reaction was great confirmation). Her daughter was there by that time and she was just as sweet as her Mom. They took pictures of us, I rang a bell and made a wish while they took photos/video of my Mom and I. We all laughed and hugged. It was such an amazing experience. I didn't feel rushed, misunderstood or lacking confidence in the people or process. It was exactly how I imagined the experience should be. It also feels really good to support a local small business. Truly looking forward to my first fitting in May and seeing Anna and her daughter again! read more