MaidPro is fantastic. STOP, CALL THEM NOW and get your weekends back! Adrianna is a cleaning powerhouse. I am a full-time working mom and it is so nice to have a completely clean house for at least 5-minutes every 2-weeks. First, I want to comment on what some people have complained about. The first clean is intense. They will and can spend 2 man-hours in one bathroom and that is ok. The first clean takes about 2x as long as subsequent cleans so expect the first bill to be higher. Secondly, people don't understand the concept of man-hours. If you have 2 people working for 4 hours, MaidPro rightly will charge you for 8-hours of work. Third, MaidPro will give you an initial estimate on the phone and will not visit the house. I actually didn't mind this. You answer questions about your house and they provide an estimate. They are flexible with scheduling as they have no long term contracts. If you want something else cleaned, you just email them and they will add it to your clean for next time. The customer service lady is great. Fourth, I have read that people try to trick the MaidPro people to see if they move papers and the like. They are a cleaning service not a tidying service. I make sure all my surfaces are free from clutter before they come. Decluttering helps you and them. I have watched their professional MaidPro videos and put them in to practice such as how to professional wash the inside of windows. They send emails occasionally on how to clean like a pro which I enjoy. Another perk is that they do background checks on all their employees. My mom hired people who just happened to clean houses and had very poor results, people stealing and drugs. I did not want to worry about this. MaidPro works hard. As you can imagine, I cannot clean before MaidPro comes. Adrianna sees my house in all of its children and dog filled glory. She cleans hard not just performing a cursory wipe. She really cleans and the results are pure cleaning perfection. MaidPro cleans things I would never to think to clean such as the tops of the door frame and the front of the kitchen cabinets every time. They use green pet and child friendly products. They don't mind pets or alarms. They give you the opportunity to provide feedback to them after every clean. They are so confident that the survey is one question long, "Are you thrilled with your clean?" Thrilled is a strong word. When have you been thrilled by anything recently? I am going to get a one-time service for my sister who just had a baby. It is the best baby gift of all! Anyone who is short on time or just hates to clean will love MaidPro. read more

How this company is still in business is beyond me. I was given a $1000 gift certificate from my boss for house cleaning services. It was a disaster from the start. The first visit was supposed to be a deep clean and I got home and I couldn't tell the house had been cleaned. I asked several times for my floors to be mopped and was told they were mopped. They were swiffer sweeper mopped. When I said I wanted it mopped with warm soapy water with a mop and bucket - I got a phone call saying I had to supply the mop and bucket. I was told the baseboards were wiped down, the house was dusted, the bathrooms cleaned. Nope nope and nope. To me when you get your house cleaned they clean the entire house. I don't have to remind them to dust the laundry room, or cherry pick what needs to be cleaned. The constant fight with this company to get the bare minimum done and for $300 a pop is a joke. They claim they are accredited with the BBB and they are not. So that makes them liars to boot. They were trying to tell me that 2 girls could clean a 3300 sq foot house in 2 to 3 hours! Yet in those 2 to 3 hours they supposedly cleaned all the baseboards too. It was constant back and forth about what needed to be done and how to do it. It appears they have gaps in their training and are not teaching the girls how to work through a house. EVERY SINGLE TIME - a lot was missed. Stay away from this company - they are horrible, I was made to feel as though I was the problem, they WAY overcharge and for a really bad job. To have to come home to clean on top of a house that was "cleaned" is absolutely awful to do to paying customer. I'm a single mom and this gift was HUGE for me - finally some help and something I could take off my plate - Maid Pro thank you for making something that was supposed to be great - absolutely awful!!!! Do better. Buyer please be aware - this is a really bad company that does not care about it's customers. And their checklist - isn't worth the paper it is written on. Not even half of it is completed. It's a joke. read more

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We have been customers of MaidPro Parker for over eight years. We have used them at our two houses in Parker, and they even come down to our new house in Castle Pines. Our housekeeper Gabby is wonderful, and our house is always sparkling clean when she's finished. She's so thorough and so friendly! read more

Romelia Diaz is the BEST! She does such great work and is so pleasant to be around! We have 2 toddlers, so she is so helpful to have in our corner. It can be difficult to keep up! Great work, Romelia! read more

Have been very satisfied with Victoria and the excellent job she does. She even left a treat for me and the dog!

We just started using MaidPro for our home in Parker. Our cleaning pros Andrea B and Sofia A were just phenomenal. They did a beautiful job in our home and were so professional and quick and kind. I've been having a tough time keeping up with cleaning on my own and MaidPro has saved my sanity. read more

We continue to be satisfied with the quality of service we are receiving from MaidPro--most recently from Tianne who is very pleasant and courteous. Katrina & Ron in Castle Rock. read more

BUYER BEWARE - terrible cleaning service. . Turns out using big companies for cleaning services was a big fail. I can't express how upsetting it is to have just paid $300 to MaidPro Parker for house cleaning....just to come home to this!!! When we did the walk-through and pointed it all out, the cleaners said they understood and AGREED that it's not up to par but then continued to say and that there's nothing they could do...WHAT!?! It got to the point where I was literally picking up the trash as I was showing it to them because they kept saying there was nothing they could do instead of just picking up the trash in the moment. I've never seen this lack of customer service or cleaning. Waiting to hear back from the owner about a refund and cancellation moving forward. read more

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Hired Maidpro for an ongoing Cleaning Service. The very first scheduled clean left the house dirty and in an unsatisfactory condition. Their 49 point checklist, that they deem to abide by, was not fulfilled at all. I then submitted a request to cancel all future cleanings and to be refunded in full for the inconvenience.   Not only was the house left in unsatisfactory conditions for a professional house cleaning service, but my wife had to come home after a full day of work to clean everything that this "cleaner" missed. Completely defeating the purpose of hiring a "Cleaning Service" and giving me a wonderful conversation to come home to after my 12 hour day at the office. They offered to come out the next day, but due to her already cleaning the house and doing their job there was no reason for them to come back out. Nor do I feel confident in their abilities to follow through on anything they say.   They were unable to follow simple instructions that I left for the cleaner, the owner was too intimidated to speak to me about the situation and made his reception staff try to pass the word they would not refund my money. This is poor management and leadership and not a company that I would encourage anyone to do business with going forward. I left a voicemail stating that I would be disputing said charges on my credit card due to lack of ownership, from the business, for their inefficient delivery of goods and services and asked for a call back. I have had no communication from this company since Tuesday, May 7th 2019. Therefore I have submitted a complaint to the BBB, as I stated I would, and am leaving a review consistent with my experience with this company.   For example: There was dog fur left all throughout the house by the baseboards Stairs were not vacuumed Dusting was not performed on anything material Hardwood floors were not cleaned Backsplash in kitchen was not cleaned Bed was not made when linens were changed Bleach stains were left in the shower Window sills had dust in fur in all of them Entryway was not swept nor vacuumed read more

This company is worst, I have seen. The overcharging you when you don't know about it. I don't recommend this company. They are too expensive read more

This was the worst experience I've had with a cleaning service. I would give a 0 if I could. Many things were left undone. Obvious, basic things such as not leaving streaks on the stainless steel appliances and shower doors, floors were not vacuumed, furniture not dusted, floors not mopped, baseboards not dusted, trash not emptied, sinks were not cleaned out, etc. I could go on and on. I was appalled after being charged $300 for our ranch home. If I cancel the next cleaning, they will charge me $140 more for a "one time cleaning" fee. They did say they would come back and address the areas that I've brought to their attention, but in my opinion, it would be better to do the job right the first time. Acelynn, Sam and Katie were the cleaners who came to our house. Maybe they have better employees who can see obvious dirt and clean it when they see it, but these girls did a terrible job. Their website says they are registered and approved by the Better Business Bureau, but they aren't. I found that out when I contacted the BBB. They must be paying whoever is leaving good reviews for them or the people leaving good reviews have incredibly low standards. read more

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They came out three times. I still had to go back and clean my home myself. Remember I paid almost $1000. They offered me $70 back. Some spots were done great others not so much. read more

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Made bro was absolutely terrible. We were told that they won't pick up trash and they decided to leave. We had a dirty Island kitchen and dirty master bedroom and that was apparently too much for them to handle. I then got a call from the company saying that they do pick up trash and that we should reschedule and I said absolutely not. I would never recommend this company to anybody. read more

After having numerous issues with other cleaning companies - the last one didn't show up at all - I decided to give MaidPro a try. Their "checklist" is worthless. After going through my house after the cleaning, the majority of things she checked off as done were not done. I even left them MY supplies for my hardwood floors. While it looked like they tried to clean parts of my floors, there were many obviously missed spots. I also saw that she had the mop pad on backwards - couldn't figure out why the floors looked so bad...that was it! While they tried to work with me to fix it, I didn't have time to go through every room in my house & indicate what had not been done - if I had spare time, I wouldn't need someone to clean my house! They finally gave me a 10% refund, which considering what they charged me to NOT clean my house was ridiculous! I will NOT be using this company again & would NOT recommend them. read more

Ashlee does a great job with my apartment and is great with my dog as well! She always addresses any notes that I leave her and leaves me a note back. Maid Pro has been extremely easy to work with, reliable and trustworthy! read more

Do not get your house cleaned by this company. The work is very lazy. We tried for many months to get them up to speed. All that was required was bathrooms and floors. During the first time clean they had to come back 3 times to wipe down the doors and still missed the bottom half of the doors. They will fold your towels on the towel rack and fold your toilet paper before actually doing whats needed.. then robbed me of my bank account after I had already cancelled services. I have never been taken so bad by a company before. Wow! read more

TERRIBLE! Do not use. I hired this group to do a new construction clean. Very expensive and poor quality service. I followed up with pictures of what they missed and the offer me a 10% refund or the option to come back and clean again. I opted for the refund but never got it. When I followed up they said they would only give me the 10% toward another cleaning service. Again, DO NOT USE. read more

*no stars^ I did a 'test' by placing bits of paper in obvious places they should clean - under a pet dish, under a hassock, in a corner. They did not move ANYTHING to dust or vacuum. On one occasion there was still pie residue from our meal the night before on the cutting board. They just do a cosmetic wipe down, no 'real' cleaning. I feel ripped off and would never use them again. The ultimate dis - they did a worse job than my husband. They really don't care - called them several times and they are 'sorry' and then someone out to 'fix' it. Forget it - call my 20 year old son or my husband, trust me, they will put more care into it. read more

After a few rough experiences with a competitor, I decided to give MaidPro a try and I'm so relieved I did! For starters, as we have children who live with us only part time, Natasha helped me set up a personalized cleaning schedule so we weren't spending money cleaning parts of the house that weren't always in use. Then, the cleaning itself was fantatic. Raylene did a swift and flawless job and was extremely personable and responsive along the way - a true professional. I'm looking forward to having a consistently clean home that I can rely on now! read more

No stars! I wish I could up-load photos of my home after it was "cleaned". The stairs weren't vacuumed, furniture not dusted, soap scum on tiles in the shower, floors were swept but not mopped, trash not emptied in the bathroom, exterior part of the toilet wasn't even cleaned! The list goes on and on. This company is a joke. I was told they were sorry and wanted to send someone back out to re-clean and fix it. I had already cleaned the house over the weekend so they offered to only charge me $225 instead of $325. Do not use this company if you want your home to be cleaned . read more

Tiffany does a great job for me. She is consistent and very thorough. Sure makes my life a lot easier knowing I don't have to do the "heavy lifting" and it is so wonderful to come home to a clean home. read more

We have gone through many different cleaning companies and have landed on Maid Pro for over a year now. We absolutely love the work Holly has done for us, She goes above and beyond every time. I was nervous about mentioning this I fear she will get too busy!! That is how good she is! read more

I called them to request an estimate for cleaning my house. To my surprise, they didn't come to see the house but they gave me an estimate over the phone. They quoted me $42 an hour and allocated 5 to 7 hours for the initial cleaning. They said they were looking forward to making my house sparkle. Not only did the house not sparkle, but it was left as it had been cleaned four days before with dust left on some furniture, staircase railing and window sills. On top of that the charged my credit card double the amount they quoted me in spite of the service taking only 4.5 hours to do the job. They said it was because two people cleaned and they charge 9 man hours. Never did they say over the phone or on the confirmation email they sent prior to the cleaning, that they would charge per hour and per person. Stay away from this service!!! They are crooks and they are sloppy. read more

We love MaidPro and especially our new regular cleaner Jade! She is an amazing organizer and performs a consistent high quality clean. We have been using them for years now and we would strongly recommend them to anyone looking for a cleaning service. read more

No stars! Terrible job and I had to clean after my home was "cleaned". They swept around furniture, only wiped the stove hood as far as she could reach, stairwell trim was not wiped down or dusted at all. The list goes on and on. I was told they were sorry and wanted to send someone back out to re-clean and fix it. I had already cleaned the house because I hired them to do my pre-listing cleaning for the house to go on the market. I even sent pictures of the horrible work they did to the manager who called me after complaining. No response after she received them. I do not feel like I should have paid $350.00 for such terrible service. Do not use this company if you want your home to be cleaned . read more

I give 3 stars to Maidpro overall...but Mayra should get 4.5. Love having housekeeping service so complaints always feel very snarky & unappreciative, however....the truth is, some individual housekeepers are just better than others. MAYRA at Maidpro is excellent. After a couple ok/marginal experiences...3rd times the charm. Mayra came and did a really great job. Our home is not filthy or cluttered so deep cleaning isnt terribly difficult...just needs someone with experience to llok for the dust/dirt and clean it up. Yay Mayra!! Thank you! read more

Kim has always done a great job the entire time she has been doing our home. She is very thorough and makes the house look great.

I am extremely picky about how my house is cleaned and after going through a few private cleaners I decided to try a company. Maid Pro does a great job! I have 4 young kids and their rooms are always a mess. They manage to get through our whole 3000+ sq ft house in the 4 hours they are here, even those disastrous kid bedrooms. I've noticed some maids are more efficient than others, but it's a lot of work each week that I can't do on my own anymore. Nor do I want to! I think the price is very reasonable as well. Anything I've asked them to do or not do has been respected. After a few very awful cleaning experiences with various private cleaners, I am very pleased with MaidPro! Our Pros Yuan and Raylene G. are also very sweet ladies! read more

Easiest review I have written in a long time. Our PRO is Lindley-- she does amazing work and is very friendly. Highly recommended. Do yourself a favor, call MaidPro and request Lindley. Best decision you will make in a while. read more

Don't use this cleaning service!!! When they came to clean my house for the first time, they did a horrible job. When I called to complain I was told to take pictures of the areas that were not cleaned and email to them and then they would get back to me with a resolution. I sent the picture of dirty floors, dusty ceiling fans, selves not dusted, window sills not touched, blinds not dusted, etc. I said I don't have time for someone to come back out because it was Christmas Eve and please just cancel my next cleaning service. I was told fine but I would be charged $145 termination fee. I asked to please speak to the owner Lynn. I was hoping once she saw the pictures and understood the situation she would at the very least waive the cancellation fee. I have heard nothing back and just confirmed with my bank that I was charged $445. So now I am out $445 for a partially clean home and a termination fee. Buyer beware! read more

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Kim Cobb has been my regular Maidpro cleaner for months, and I couldn't be happier. She is thorough and efficient as well as sweet and kind. She even gets along with my dogs! I have used Maidpro for over a decade and cannot imagine having any other service. On my regular schedule, Kim remembers all the strange things about my house and is always willing to put emphasis where I need it the most. She manages to do in 3.5 hrs what it takes others 5 hrs and she does it beautifully. read more

After having numerous issues with other cleaning companies - the last one didn't show up at all - I decided to give MaidPro a try. Their "checklist" is worthless. After going through my house after the cleaning, the majority of things she checked off as done were not done. I even left them MY supplies for my hardwood floors. While it looked like they tried to clean parts of my floors, there were many obviously missed spots. I also saw that she had the mop pad on backwards - couldn't figure out why the floors looked so bad...that was it! While they tried to work with me to fix it, I didn't have time to go through every room in my house & indicate what had not been done - if I had spare time, I wouldn't need someone to clean my house! They finally gave me a 10% refund, which considering what they charged me to NOT clean my house was ridiculous! I will NOT be using this company again & would NOT recommend them. read more

WOW! Just when I think I've had the best housecleaning yet, the next time, it is even better! I hope Carmen is a part of our schedule from now on! She was AWESOME! I want to shout it from the rooftops! MaidPro ROCKS! :) What an absolute joy to come home to a beautifully clean house! read more

I've been using MaidPro for about 8 months now. I highly recommend them. They might be a bit pricy but with that comes reliability. If your cleaner gets sick or car breaks down, you're left to fend for yourself. With MaidPro, they have back up. They are trustworthy as well. After a couple months of service, I now leave them in the house by themselves. With the exception of a few days (for reasons mentioned), I usually get the same people. Lindley & Reed are my favs but all the service providers are warm and professional. Lindley and Reed are so accommodating with my requests; they take note on where I like more attention. MaidPro's cancelation policy is fair and they are flexible with changes to my schedule. I'll keep using them for as long as they keep providing great service. read more

Having a newborn and working from home full time was wearing on me, so I decided to try them out. The first time, I was over charged on my credit card. They told me they would credit my next service. No problem, except their was also a discrepancy on the amount of time the maid was at my house. I paid particular attention to when she arrived and left. I brought it to their attention and was told that the maid said she was here, so she was here that full time.... slightly annoyed by this, but I decided to have them come back again. The second time, the house was still fairly clean. The maid cleaned the floors and vacuumed the carpets and told me she was done. I didn't inspect anything because I am busy with a baby and work, so I said thank you and she left. Later I realized she didn't clean any of the glass that I asked her to (a table, windows, french doors, etc), but I figured whatever, they only charge for the time they are there... wrong! They have set minimum hours that they don't tell you about. So I was left paying for time that no one cleaned and they didn't clean what I asked them to. Stay away from these guys. They look good on their website and sound good on the phone, but will over charge you and not clean what you tell them to. read more

I used Maid Pro for 1 1/2yrs! At least every other time they would have to send someone out a second time to RE-clean my house. Than on our move out clean, same thing!!! Except they didn't fix it and I got charged from our landlord! So I called to get my money back and they are STILL fighting me on it!!! Poor customer service, and lazy workers!! read more

Ali S cleans my home and does a great job. It's not just clean--it's tidied up and looks great. It's always great to come home after a clean! Maid Pro's standards are great, so generally, no matter who cleans your home, things are consistently handled the same way. Very happy. read more

Just had MaidPro clean my house for the first time and they did a great job! Thank you to Ashlee and Brooke who worked hard & did a fantastic job! read more

Ashlee always leaves our house spotless. I love coming home to my clean house when Ashlee has been here!!

Ashley at Maidpro does such an excellent job! The first two maids before her were marginal. When Ashley came to our home, she really made a difference, we liked her right away. I loved how she folded the towels in the bathroom, just like in a fine hotel..... Ashley does a very thorough job, and I highly recommend her! read more