I just pick up one package here , and the website said just need PIN code no photo ID is necessary But the owner didn't want to give to me read more

Mail Box & Postal - Printing Services Near Me - Arcadia, California

DO NOT COME HERE !!!!!!!!! Read all the 1star reviews. ALL TRUE !!! Made the mistake of not doing prior research. The owner is absolutely shit. Not willing to help and just an awful person. Disgrace to humanity and the local community. If you want your package you will not get them here unless you come with your birth/death certificate, passport, proof of citizenship and the deed of residence. It might still not be enough for him to release the package. You better not misspell, miss a latter or number. If your ID shows Richard, you better not put Dick. Or else he will use that against you. Bring a lawyer to fact check his claims. call the police for protection and better bring your doctor and meds to lower your blood pressure. Attached you will find a picture of the owner. Just missing the actual shit. Good luck people read more

Mail Box & Postal - The owner's customer service skills. Just missing the actual shit - Printing Services Near Me - Arcadia, California

Needs to open longer hours and also on week ends. The owner is very rude. Several of my packages were opened or were torn with holes so the contents were exposed. read more

Horirble, service was bad and the owner there is very rude. Don't come here and it just stinks, being told rudely and they close at 5.

My DHL package had specific instructions: bring your ID. I get there, the guy refused to give it to me because he claimed DHL should've sent me a PIN, which they did not (I even called customer service and confirmed there was NO PIN). What a hassle..so I CAME BACK THE NEXT DAY. SAME issue, he refused to give me my package! He asked to see my phone, so I showed him the email from my phone, but that was NOT enough and he asked to HOLD my phone to look himself! Ummm, eww germs (don't like anyone touching my phone with their dirty hands). After much back and forth, I finally convinced him that they didn't have a PIN, as they "texted" a landline. This was not an easy transaction. read more

First of all I was in line to be served next, but he asked person behind me to come forward because he had 2 packages, and I had 8 packages . This place is a ripoff, went to ship 2 plastic car fenders 10Lb he charged me $201.00 to be delivered 1 mile away. Because my item was little different size then any and didn't want to charge me by weight. So disappointed-to have dishonest people own place like this. I will never go back. read more

Mail Box & Postal - Printing Services Near Me - Arcadia, California

Jerry (the man there) is literally crazy. They have lost me as a customer. I had a mailbox there in 2021 and after my 3rd month I closed it and opened a mailbox elsewhere. Every time I would go in he would be yelling (or barking as another person said) at someone in the store or on the phone. He has no customer service skills and should not be in this business. I was curious if he had improved at all in 2022 so I stopped by the other day to drop off a package and I feel like it's gotten even worse hence why I felt the need to leave this review. read more

The bald man just me the attitude for no reason, saying I don't leave my package right there bc I don't trust him? Now I understand why this store got so many 1 star review it make sense! Don't come here just go to FedEx office or DHL Center they are the ACTUAL AUTHORIZED! read more

I called in to inquire about their mailbox prices and a man rudely interrupted me, laughed, told me "we are not interested bye byeeeeee" and hung up the phone. Never even thinking about coming here again. Bye byeeee. read more

I will never drop off anything from this store again，I have two FedEx package dropped here last week，but the status never updated called FedEx couple times，they said they never received these packages，ask me to contact ship center，but the owner is so rude，claim they don't have my packages，and does not even bother to check again，said this is not their business，even I have the receipt as proof，my package lost forever，there are a lot of ship center out there，just stay out of this one，trust me read more

Beware of the this store!!! I rarely leave nagetive review for a business, but the experiences that I had today then decided I felt the need to leave this review. My friends and I was going there to pick up the packages, but ended up we have worse experience ever. For some reason he just won't let us pick up the packages we got all kind of proofs such as address, phone number, pin numbers, emails. He just simply said this packages will return to where it came from, and we have to responsible the shipping fee for shipping back to where it's from. At this point we were trying to figure out what went wrong and how to solve the problems, the onwer getting heat up for no reason. The owner has very bad temper and very very impatient to communicate with, also he wasn't trying to solve the problem instead create more problems. He clearly just don't want deal with any problems that occur, and giving customer a hard time. Just stay away from this store if you don't want your day got ruin! read more

So my husband went to pick up a package for me. It came through international DHL shipping so if it went back it's a HUGE issue especially since it is for our daughter. DHL website clearly states he can pick up the package if I write a letter with my information, address, package number, PIN number and his name and if he has his own ID. Jerry the owner is BAT SHIT CRAZY. And fought with me and then my husband for over 30 minutes to release our package. Horrible place. Not sure how he is still in business. read more

The store owner is very impolite. No manners at all. Worst service that I never had. Yelling to customer instead of getting issues resolved. You need to learn how to communicate with customers. I would never do business with this store again. read more

Super nice owners. Its very convenient and I get all my stuff done in one place. Saves me a TON of time!

How is this business still open. I sent my fiancé to pick up my package using the directions I received from DHL. The instructions state, you must have a signed letter from the recipient and your ID. My fiancé had both. A psychotic individual who works the counter refused to give my fiancé my package. Despite the DHL directions you have to prove to him that all of the information is valid. Why? Who is this guy? Who does he think he is? It's very clear that this individual is unhappy with his job and life and is dead set on harassing potential customers. I really hope this business is shut down soon. He has no business working with people. He would be better suited digging in trash cans for recyclable. Now I have to find time to go pick up my package despite being at work during there business hours. I really hope DHL stops allowing them to be a third party carrier. What should have been convenient turned out to be so complicated, when it did not need to be. read more

Came in to fax some documents. I believe the gentlemen that helped me is named Wako (apologize if its not) very nice and helpful. $1 per page to fax. read more

Rencetly opened mailbox here. It's a clean and nice place. Owners are very friendly and patient. They provide drop off for UPS, FedEx, DHL and USPS, which is very convenient. They even do USPS certified mail. read more

Awesome family owned spot. They are so sweet and so nice and very helpful. They text you when you get a package with a tracking number and all. You can even call to see if you have mail before going. Only giving 4/5 stars because they say they are 24 hour mailboxes but the door is always locked after normal business hours. read more

I think this is a family-own business. Both husband and wife are friendly and helpful. I've been using their service ever since I migrated to the US. read more

Just opened a mail box here. Price is competitive and staff are friendly. When you have mail, they will email or text you, very conveniant. read more

Friendly service and they notarize for you. $10 a pop. same as every where but they close later than others and open on the weekends so pretty convient for those that don't have time on the weekdays to go get things notarized. read more

They package for you and use multi shippers. And packaging for you definitely cheaper than fed ex. There are cheaper places around if you look- but if your in a rush this place will get the job done read more

Customer service is the BEST here. Everyone is so friendly and very helpful. We have rented mailboxes at other places and I remember they use to hand me a dolly and I would carry out the pkgs. Not here, they will carry it to the car and even call you when a pkg comes in. Always nice to see their smiling faces. I would give them 10 stars if I could. read more

I am a longterm customer of Mail box and postal. I rent a Box there. They are flexible. since I am based abroad in Europe this place was central to my family to where they can check my box plus. They also scan and email my mail to me. THIS OPTION is really PRIME for someone like me.There pricing is competitive. The other use of this P.O. box is that it gives you a physical address. I also receive packages there once in awhile. A bonus is the night key. I get to access my box 24-7 So I am really grateful for the options they have there. I am still able to manage my mail even though I am based abroad now for many years. I have been with this Company for a long time and God willing will continue until I no longer have a need for this. I would recommend this Company for so many reasons, these are to name a few. Call and ask to speak to Rupi! she's terrific. I have never used there shipping service but also in the future it is great to know that If I need to send a letter I can email it to them and they will send it out. FABULoso! I am a long time customer and don't normally give out reviews, but I am glad to give this one! read more

RIP OFF ALERT! First time I had to mail a letter international the cheapest way was via DHL. Luckily, I had looked into rates on-line. So when the man in the store gave me a quote MUCH HIGHER I told him the rate via DHL website was much LOWER. He was nice, &checked the DHL website, explaining that on occasion there are "specials" he is not aware of since he has a "DIFFERENT" system. True enough, the rate on-line was LOWER. He said he wasn't sure why but he charged me the lower rate & off I went. As I left, I had a feeling the man at Mailbox and Postal purposefully gave me the higher rate assuming I was an UNINFORMED consumer and he would get away with charging me MORE. The 2nd time I went there I was mailing a box domestic. Again, I was aware of what the rates were via the internet. My package weighed 15 lbs & per UPS website, cost to ship was $26.41 FOR UPS GROUND but HE quoted me $46 PLUS!!! I asked why he charged so much. In the end, he said :"I'M A BUSINESS I CAN CHARGE WHATEVER I WANT!" I ended up going to the UPS on foothill blvd., where I only PAID 28.41--rip off! BEWARE! If you go there, please RESEARCH your rates on the internet first!!! read more