The store is brand new, clean, and very well-organized with great customer service. The staff is quite new but super friendly. They have great service (fast, friendly and organized) they are located in the NOB HILL Location (with plenty of parking and no lines). The new owners have done a great job to shift the focus on the customer. They provide all of the normal FEDEX/DHL services (package, print, ship, copy, notary fingerprinting, 24 Hour Private mail boxes, packing, passport photos, scan, shredding etc). read more

Excellent Customer Service if you need anything related to packages mailing, etc this is the place to go don't wait or hesitate !! I rate this numero uno for customer service !! read more

As first time customers, we didn't expect much of Mail Stop. We came in to get some documents notarized and Raj made our experience a great one! He is professional and very accommodating - he gave us helpful recommendations that we completely didn't expect. He was thorough and detailed with his service. We came on a Tuesday afternoon and it was starting to get busy, Raj was very patient with us and did not rush. Nice to have him and Mail Stop in our community! read more

I came in this morning looking for a shipping box. Their hours were posted as 9am. I waited until 9:20am but nobody came to open the store. Another gentlemen waiting outside also left in frustration. Horrible business practice! read more

Rajeev goes out of his way to please you,thanks for all your kindness and support The little girl by the way is his daughter Rish, doing homework, be kind to people and dont judge. Yvonne you should look in the mirror and you will find all your problems in your life, stay in Santa Cruz, we dont need people like you in South San Jose. George read more

Fast and efficient notary service. Conveniently located next to Starbucks on Snell/ST.

Agree that these owners are far superior to previous owners. I can only speak for myself and my wife, but whether it be notary service, shipping, faxing or shredding, Raj has always been extremely helpful, knowledgeable and respectful. Lucky to have this place close by. read more

Came here to ship a box to China through DHL and pleasantly surprised how nice the guy who was helping me out. He helped me consolidated my box so it didn't cost me a fortune to ship with the box I used. Will definitely come back the next time I need to ship dhl again. read more

Quick and professional service. First time using the service and will be using in the future. I got a document notarized and shipped. The owner was friendly and warm. I will recommend to a friend. read more

Rajeev was so helpful with notarizing a bunch of docs. for me and my wife. He was really efficient and made it fast and painless. And we bought a nice purse for wifey too! read more

Just got two documents notarized. Painless and quick. Love coming here. Very friendly, quick and easy service.

So glad we found this place .. The notary is very organized and knowledgeable and made the task very easy for us - I had to attests a special power of attorney for India .. He also clarified our doubts if we had to apostiled it .. He even arranged for witness signature . Went out of his way to make it quick n simple .. He will be my go to notary from now on .. Highly recommend read more

Had an amazing experience today at Mail Stop. I was in need of notary services, the owner Rajeev made the process very easy. He is a very helpful guy, I will be returning to this place surely. Highly recommend! read more

This is my favorite mailstop, The owner is super nice always has everything I need and gives me the best prices on shipping!!

I've been coming to Mail Stop since 1998. It is convenient and I have all my mail and packages sent there so they aren't stolen off my front porch. It is safe, secure and good hours. The owners are very helpful and take good care of us. They also do all our notary transactions smooth and easy. People need to understand, this isn't the post office, so you are paying extra for not standing in line and shipping options other than USPS. Keep up the good service! read more

Every time I walk into the store for service, the owner looks up to acknowledge that you've entered, He smiles gently with a greeting. I see him do that to everyone who enters the store even when he is busy. That is courtesy and great customer service. I prefer going to this store for all my mailing needs, urgent or regular deliveries and photocopies. The notary service is quick and thorough and so far the best I have been to compared to many around here in the last 7 years. You can call or email the owner/operator with any question and be assured he will promptly respond. read more

Excellent shop and very fast service. Owner and staff are very friendly. We went there for notary service for our daughter's document for visa application. Also prices are reasonable too. read more

Great service and very nice people, they take their time to help u get the best deals. Definitely coming back.

Although the wait was long, it was worth it. Raj took care of me, wrapped and labeled my package for shipping and it arrived safe and unharmed. read more

I go here for all my shipping. Convenient, easy to use. Recommend

I love the services and personal touches Mail Stop offers its customers and the convenience of doing business at a great location. I have 24 hours access to my mail and can have packages sent without a problem. I sponsor a child in the Democratic Republic of Congo; consequently, I sent letters and small packages at least once or twice a month. I do not have to worry about my packages being stolen from my door steps or someone stealing my mail; this is why I have a mail box at Mail Stop as well. I can have documents notarized, faxes sent, copies made and if necessary, there is a finger printing service available. I am contacted by email if a package has arrived. I can have keys made, purchase boxes and other products. Mail Stop helps me to take care of my business. read more

I quit going here two years ago when owner yelled at my husband for taking our corgi puppy into the store. I also witnessed the owner poorly treating employees. Went here today to drop off a UPS package and was told it would cost me $2 to tape box closed. I known tape isn't free but $2 for a piece a tape?! Thank you for reminding me why I decided many years ago to not go here. I'll go out of my way to go somewhere else. Given all the negative experiences people have in interactions with this guy you'd think he'd try to improve. read more

Great location, great services, very helpful and pleasant owner( Ms. Sonia ), I will be using Mail Stop from now on and highly recommended!!! read more

BEWARE!!! BEWARE!!!!! BEWARE!!!!! BEWARE!!!!!! This store charges to drop off packages for DHL USPS and FEDEX. They have no right to charge anyone anything. They are a certified drop off location and that is it. DO NOT let them fool you and charge you to drop a package off. I spoke with DHL corporate and they stated this is NOT a standard practice. They do not charge to drop off. I made a formal complaint and will go back to get my money. Yes, I know it's only $2.50 but let's think about how many people this place has ripped off. read more

Went in again for notary services. The Mail Stop store is very handy for me. The store is very well stocked and Raj is helpful and friendly.

We have been to this Mail Stop for various services (Notary, Passport Photo, etc.). We always received excellent services and would highly recommend them. read more

The owner of the shop really cares for his customers. He had the time to explain and go though all my different options to send out some items I needed to get out in the fastest most efficient way possible. read more

i come to the store he help me to send a package, had problems first but he call me and we can solve the problem, best experience 100% recommended read more

I am so appreciative of the level of service offered by Raj at Mail Stop - he is always trying to help make things better by sharing his knowledge with customers. I enjoy coming to this store for my shipping needs and helpful conversation. I appreciate the challenges of running a small business and believe that Raj does a great job. read more

This place has been good in the past, but seems to have now gone downhill. My wife took a small package there to mail and asked for UPS. The young lady told her "No. I think FEDEX will be the best for you." She types in a bunch of info, prints out a shipping label, sticks it on the box and says the will be $21. No discussion of how soon it needed to be there, etc. My wife, not wanting to argue just paid the bill, but we will take our shipping business elsewhere from now on. read more

ZERO STARS, OWNER IS CRAZY I've wrote a review before, and thought I would do an update. I previously said I would give this place zero stars and anyways, to make a long story short, I received a phone call from the owner TO MY HOUSE! How did he get my number? He called to tell me he wasn't going to send out my packages so I had to go pick them up. Now, this guy was throwing out excuse after excuse as to why he couldn't send them out until finally he got so upset about my husband asking why, he said he did not want to do business with "unhappy" customers. He knew who I was, he read my review, and he obviously doesn't take the feedback very well. I would also like to mention, throughout the whole thing, I didn't really speak to him, and my husband has always kept his cool communicating calmly to him. However, the same demeanor was not returned, he was yelling, throwing a baby fit by putting my packages OUTSIDE of the post office. Oh and not to mention he called the police to tell them he didn't want anything to do with my husband and I, Lmao what a joke! Even the officer laughed it off and said not to stress over somebody like this guy. The officer even recommended another post office that was nearby that I could use instead! Man oh man, the owner of this place is a piece of work!! I recommend the post office at Oakridge mall, the entire staff is so friendly and is always willing to help!! :) read more

This is probably the best mail stop I have ever been to. The staff is very friendly and very helpful. Their prices are also very reasonable. I did compare their prices with other local stores and they were far lower than others. One more thing I really liked about them is the mobile notary. I was stuck in my office once and I had to get a document notarized. She drove to my office, notarized it and also helped me in shipping it so that it could arrive the next day. Truly a great experience. One last thing I would like to mention, are all the cool things they have in their store. Very trendy Indian stuff, worth checking it out. Other services they have are making duplicate keys, hand paintings, portraits, license plates, photocopies, fax, etc. read more

Horrible service had to wait 10 minutes while she talked on the phone to a friend about there vacation plans. Will never use this place again. read more

Do not use this location to send something FedEx. The man who works there never submitted the envelope to fedex, and just left it sitting on his counter. When my package never arrived I went to his location and his excuse for not calling to inform me that the package was not sent was "I was too busy with my customers". Horrible attitude and won't get my business again. read more

DO NOT GO HERE!!! The owner/cashier can only be described as mentally unstable. It all started off so normally, i'm still unsure what exactly happened. I purchased my mailbox and the owner seemed nice enough (I guess we all are when you give someone money). I asked about email notification upon receiving mail. Sure enough this was part of the deal I'm told. OK, fast forward two months and three visits later where each time I notified the owner that I am not getting email notifications. Each time I am told that he will fix the problem. This time, however, the owner looks at my address and states that it it too difficult to email me since he as too many customers (we are in an empty store with no one but me). At this point I'm NOT mad nor raising my voice and I say that at the beginning I was assured this was a service provided. This is where he snaps... He begins scream at me that I am a liar (despite the fact that I've complained 3 previous times) and that no such service was promised. I calmly then say that if the services I am paying for are not provided then I wish to get a refund. That seemed to really get under his skin as he was now yelling at the top of this lungs screaming at me that there are no refunds and to get of out the store. Sufficed it say, at the point i had some choice words for him as I left the store. I immediately called my credit card company to dispute the charge. You have been warned. read more

Came here a 4th time and this time got some lady that did not have any customer service skills at all. She seemed in a rush and pushy. Just terrible. read more

This place makes me question what they do. There is a little Asian girl working in the front can't be older then 10. Everything looks messy. The guy who help was nice. But would not come back of I had to. read more

Not only was there bad customer service, the guy was on a personal call and made me wait a real long time while he finished his call and when he did help me, he entered the zip code wrong so my package was sent and returned to me. I assume places like this have a huge mark up on postage so I'm angry that I paid a lot for nothing. read more

I found out last minute that I needed to notarize a minor travel consent form and needed someplace convenient and fast. I called late this morning and the man who answered was very nice and suggested I make an appointment just in case, so I did for 5pm. It was located in the Nob Hill shopping center at Snell and parking was easy. When I got there he reviewed the document and advised we use the official Secretary of State form, which he conveniently had copies of there. He pulled one out and it was pretty simple to fill out. I told him I had a hard time finding the form online so I had created my own using a legal website. He said the one online has been outdated for years anyway. The notarization and payment ($15) took about 10 minutes. He said to call him if I ever have questions about any other travel related documents like passports, forms, etc. Really nice and knowledgeable guy. I think he is the owner. I definitely will use him for any other notorization I need and will refer others to him. He sent me off with warm wishes for a great trip. Excellent experience!! read more

I went in today to pick up an empty FedEx box so I could mail clothes to a friend in Utah. I have been a customer here before, and told the guy that I just need a box, and would return shortly to mail it. He was irritated and said that its the holidays now and people are just coming in to get boxes. I said, "I'm asking for a FedEx box, it doesn't cost you anything. And I've been here before, I will come back to mail it." He started to go in the back to find a box and said they only have Fedex envelopes (I didn't know if that was true or not, but let's give him the benefit of the doubt that it was true). He tried to convince to buy a regular brown box for $5-ish. I told him that I've been to other Mail Stops too, and they have given me Fedex boxes (I'm mailing this via FedEx, so I would like a FedEx box! What is wrong with that?). He said, "Well you should go there now, then!" So I left. Who says that to a customer?! THAT'S BAD CUSTOMER SERVICE. I will NEVER give them my business ever again. I went to the post office a few blocks away instead. Don't waste your time here!!! read more