Owners are very helpful. They will help you to give you the…read morebest rate for shipping. They have a full assortment of office supplies for shipping and mailing. .

I have been going here for years and absolutely love the couple that run it. They are always so…read morekind and knowledgeable. The Notary service is quick and efficient and very affordable. I've had Live Scans and sent packages. Fantastic service and friendly people. Always remember me and make me feel welcome.

Came in today to get a passport photo. There was one customer in the store. The girl at the…read moreregister stated that since it was just her she couldn't do it for another hour and to come back. I left and went to Walgreens in the same parking lot and was done in five minutes. She looked like she didn't know what she was doing. The service was not good. I would not come back here.

Customer service. The asscociate was very rude and short with me. I felt rushed and like I was…read moreannoying her.

I have to print 20 pages from my email. I have my three (3) yo and my one (1) yo with me sleeping…read morein the car. I called the store and Chris was so kind to do this service over the phone and print all pages, giving me the information where to send them and printing them all for me wild I was in the car with my kids sleeping. As a mother having many things to do and having my kids w me. Most of times is complicated and finding someone like Chris to make our job easier, it is awesome and I am appreciated for doing it. Thank you Chris. UPS should be glad having you as their employer. Five stars for Chris (sorry if I misspelled your name wrong). Respect!

For customer service, transparency of fees involved when remote printing, copies were not ready…read more so I went to this UPS store as I was visiting Porterville because I needed something printed. Because I used UPS store all the time in the San Francisco Bay area as well as in Sacramento tri Valley, I figure most UPSes are honest, efficient and are not charging frivolously. Did you know that if you sent your print job by email they charge you five dollars for a fee of simply emailing your print job? Now, how scandalous is that? Of course one could say you should have a flash drive or you should've printed it at your office or your home. But that's why we have print shops, right? Then another outrageous matter that the Clerk did was I had an attachment that had a page that wasn't needed because there wasn't anything printed on it. As you know, some forms consist of English and Spanish. Well, I didn't need the Spanish form obviously it wasn't filled out so I asked the Clerk to not include that with the charge of printing. Well guess what he said NO because it was attached. This is what I mean about stupid customer service. When a person is working customer service the whole idea of customer service is to be at Service for the Customer. Of course there are guidelines, but there are also gray areas. And in this case, this was a gray area because the fellow first of all didn't care for me or for the job that I had sent early that morning. When I got there, the job wasn't even done. So my question is to UPS Store is why do you advertise that you can print other people's print jobs and you're going to frivolously charge them and on top of that, give them poor customer service? So to all of you out there that need print job jobs, I highly recommend that you DO NOT go to this business if you don't wanna be taken for five dollars for a fee just by sending them your email print job. Furthermore, I believe that that person, a white guy who had no customer svc skills whatsoever should not be working the counter more so, charge things just because he can. Again, DO NOT GO TO this business for remote printing jobs. His actions were dispicable! ughhhhh!

This shop is so thoughtful and customer oriented. The service is so complete our national post…read moreoffice should take notes. Everything you can need concerning identity certificates to passports are so efficiently handled in this one location Thank you

The worker was so rude to my mother, my mom is a US citizen and was missing her SS, her english is…read morea little broken but one of the workers was so rude to her calling her an illegal multiple times, wouldn't take her fingerprints, do not come here

The older gentleman that's works there is rude and very unprofessional. He acts like he is doing…read moreyou a favor by doing his job. I've used this location twice and he ruined both experiences. The place is dirty and it stinks.

I dropped off a box containing a phone that I was sending to Apple, but when Apple received the…read morepackage, the phone was missing, and the box was empty. This is extremely frustrating and unacceptable. I entrusted this business with my shipment, and I cannot believe that such a thing occurred. I hope the business contacts me about this. Apple and FedEx are opening an investigation

I brought a task with me on my vacation in Pismo Beach-mailing baby gifts overseas. I wanted nice…read morewrapping paper or gift bags also and of course there's a customs form to fill out. Got everything accomplished at this store. A really helpful young woman filled out the customs form after we figured out the address. Beautiful gift bags, perfect for baby girl presents. Thank you very much much!

Quick and easy, the employee was extremely efficient & friendly in her approach…read more I would definitely recommend utilizing this business going forward.

I have been coming to this UPS store for the past 2 years and must save I absolutely have had…read morefantastic experiences every time. The workers are always friendly and helpful. Even on busy days they are still in great spirits and do the best they can to hurry and help people without making you feel rushed. For the holiday this year they have been sweet enough to set up a drink and cookie station in the store. I will always choose to come here over the post office when I can do to my interactions with them.

Absolutely TERRIBLE customer service…read more This was my 3rd visit to this location this week for business needs. The staff is extremely unknowledgeable about general and basic understanding of the SOPs - when the attendants reach out to the manager on duty (blond, younger) she spoke to them as if they were dumb. Extremely disrespectful to her staff. They were many guests in line waiting to be served as well, so this manager what not only disrespectful to the staff, but literally to the customers that were in the store as well. My recommendation is this store needs a very quick visit from the district or corporate manager to address.

Ever since this place changed ownership, I only had bad experiences and no longer go. Tina was the…read morebest, and now their new employees are not helpful nor knowledgeable, and make me feel uncomfortable and like I've interrupted them by showing up and needing service. Too bad.

I have been having a hard time shipping a gift international and Paul was absolutely the sweetest,…read moremost helpful person throughout all of this. I had a lot of questions and he was very helpful and thorough for everything, even taking it upon himself to contact a company and get an answer for me. Although I ended up not being able to ship I appreciate his efforts in trying to help me find a solution! When I'm ready to ship I will be back because of Paul's excellent first impression.