I'm reeling with disgust for the way this store in Paoli, PA. treated me for a dog grooming…read more I had a 4:45 appointment this evening to groom my dog. My partner, kids and I called at 4:48 saying we are running a few min behind. The store said we have a 10 min grace window. We arrived 4:54 within the window. The grooming coordinator Devika was very rude and disappointed that we made it, and refused anyway saying she was busy - even though she said she saw us pull in on time. She had been trying to push a reschedule right from the beginning and shoved it onto us. We spoke to Store manager Sarah who seemed to sympathize - she spoke to the grooming coordinator Devika for 5 min and she returned saying that the issue is we are very busy so we can't take your dog. I was astounded - we followed the instruction made it through rush hour traffic and still made it and were being made a mockery of. We are a family, I took time off work, made it through rush hour on a Friday to be at the store - to be treated with a degree of nonchalance and astounding indifference to customer and situation that had me gobsmacked- I get the harried groomer, but the manager using being busy as an excuse is stunning!! I kept asking her what did I do wrong, which she could not answer. There is something very wrong with this- there is absolutely no fear of accountability which may be a much larger problem that could use leadership attention. I could also use some redress for the way my wife and I were treated. I don't usually use yelp for anything but food but I'm outraged enough that I I feel you should hear of this incident. We have reached out to many levels of their management as well so there is better chance of someone getting back. Looking at other ratings of the store in recent times we are not alone in this. For the record, Sarah refused to be on audio or camera recording in her position, as per Petco policy!

I took our 7lb cavapoo in for a monthly grooming with my 4 and 5 year old boys…read more Groomer at first refused to take the dog because he allegedly didn't have "rabies paperwork ", except he did as it was dropped off in last months appoint. Groomer was appalled she actually had to do her literal job and look something up, then hesitantly took the dog. My dog meanwhile is so nervous he peed on the floor and she lunges at the animal and he nipped at her UNDERSTANDABLY. She then refused to groom the animal and after a talk to the manger they still wouldn't take him as he's "not safe". My kids were sad and my dog still needs a haircut. Absolutely THE WORST EXPERIENCE I HAVE EVER HAD WITH A GROOMER in 7 years of dog ownership. It's amateur hour at this location, GO ELSEWHERE. UPDATE as of 4/11/25: My ex-wife went back to the store with the boys as she was so appalled when I relayed what happened. My son identified the groomer for her and she asked to speak to a manager. The General Manager had gone for the day, and the Assistant Manager was annoyed because a lady who was a customer there had just dropped off her dog and overhead the conversation and was concerned with my ex-wife (and my) expierence. My ex-wife told her not to take her dog to this location and the Assistant Manager told her "you can't say that sweeheart". My ex, obviously offended told him not to speak to her in that manner. This store and employees and management is OUT OF CONTROL at this location. I intend on contacting the Commonweath to file a complaint. Perhaps an attorney needs to get involved for sexual harassment. STAY CLEAR.

Local family owned, pleasant and very helpful staff, broad product selections, from baby chickens…read morethrough to plants for local weather at time for planting. I

Great locally owned store for plants, garden supplies and pet needs. Always helpful and friendly…read more My dog loves to visit.

One final stop at Coralust Reef Solutions, LLC to pick up a Red Sea Doser before this location…read moredoors close for good. Sad to see the signage outside down, but I know wherever the new location pops up will be better than ever. New Corals available and I picked up another 4 pieces for my tank. Small Purple tip Hammer Coral, Acan, a cool encrusting green spotted schroom and a Blasto that I will nurse back to health. Thank You again to Daniel & Mike. If anyone needs some good door buster type deals be sure to stop in this weekend. Looking forward to 2024 and waiting to hear about a new location announcement. (Hopefully soon). The shop is still offering FULL SERVICE tank options, supply distribution and corals purchases in the interim of location adjustments. Keep supporting this local business until they get back up and running. They're an asset for the hobby industry for our area.

A, very professional salt, water tank, store with specialists and cleaning and servicing your tanks…read moreas well as their variety of animals to fill your tank

I will not ever take my 15yr old dog here again, my dog leaves not happy but actually stressed,…read morenoticed this a few times after grooming. They also lost our dog collar and rabbies tag manager was rude and said its replaceable no offerrings of further help. I would not recommend grooming services, only 2 staff were helpful.

The grooming is horrible i thought they did a good job with my dogs haircut but then i noticed he…read morewould like his inner leg alot and would walk but sit right back down i picked him up and noticed they either cut him or irritated him and it's red on his inner leg i payed 80 dollars for them to hurt my son

Sad Tom's closed. Got our dog from there and he is a great dog. Tom was super helpful and nice.read more

PLEASE DO NOT BUY IN TOMS PET OUTLET FRENCH BULLDOG…read more I bought my dog Zeus from this place, and it turned out to be one of the most heartbreaking experiences of my life. I paid nearly $5,000 in na French bulldog believing I was bringing home a healthy, well-cared-for puppy. Sadly, I was wrong. Zeus had health issues from the very beginning. Despite all the love, care, and medical attention -- including over $10,000 spent at a veterinary hospital -- Zeus passed away at just 1 year and 6 months old. No animal deserves to suffer like that, and no family should have to go through the pain of losing a pet so young. The emotional and financial damage this caused me is beyond words. With a broken heart, I'm leaving this review as a warning: do your research before buying from this place. Don't be fooled by promises or appearances. I truly hope no one else goes through what I went through. This entire experience traumatized me deeply. Losing Zeus so young shattered me emotionally, and I'm currently on medication just to help cope with the pain. Nothing will bring him back, but I hope my words can protect others from the same grief.

This PetSmart is massive in comparison to some other locations and offers a wide variety of…read moredifferent pet supplies and food. I enjoy the little events that are held however, the dog training area needs improvement. It is difficult as a shopper to look at cat food options for a finicky little one when there are untrained dogs of all sizes running toward you. The trainer tells the people and dogs to wait but it feels like I better hurry up since I'm interrupting their session. I don't get why any one would want to receive dog training at PetSmart but alas. The shelves are well stocked but most cashiers are slow here. There are no self checkouts so you may need to kill time. The cats are very adorable and the birds are delightful!

Poor communication, lack of accountability, and disappointing results from the grooming department…read more I dropped my dog off at 10:48am and was told it could take up to 4 hours. I waited all day for a call. At 3pm, I was asked if I received an earlier voicemail -- I did not. There was no missed call or voicemail. Instead of apologizing, I was told "it's okay," and then told a note was made claiming I was called when I wasn't. Another employee issued a $20 credit with no explanation. It also doesn't even look like my dog was properly groomed, which makes the situation worse. The only bright spot was the cashier, who handled the situation professionally, sincerely apologized, listened, and actually acknowledged the issue. If everyone else showed that level of customer service, this would have been a very different experience. Unfortunately, we will not be returning.

They've done great job and no fish loss. They tore down, cleaned and set back up. And as you can…read moresee, it looks great

The guys from Aquatic Services just did an AMAZING job on my pond make over!! We can't thank…read moreBruce​, John, and Nick enough. My wife and I appreciate all of their hard work. They exceeded our expectations! We gave them a vision and they made it a reality, better than we could have ever imagined. We are so happy with our new pond! We have been customers of Aquatic Services for about 5 years. They are always a pleasure to deal with. Bruce and his staff are honest, hard working and fun to be around. Thank you for adding beauty and enjoyment to our home!