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    Main Line Gymnastics

    3.0 (2 reviews)
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    Kinetic Ninja Warrior

    Kinetic Ninja Warrior

    3.8
    (8 reviews)
    47.5 mi

    I hosted my daughter's 5th birthday party at Kinetic Ninja Warrior (KNW) in February 2023, and it…read morewas an absolute blast! The kids had so much fun, and my daughter loved every minute of it. The party was well-organized and truly enjoyable. However, my positive experience took a nosedive when I signed up my daughters, aged 5 and 3.5, for the summer camp for a week in August. While the birthday party was exceptional, my experience with guidance on the summer camp was frustrating and disappointing. I signed up my daughters in February, right after the birthday party, and expected to receive detailed information and instructions in a timely manner prior to camp starting. Unfortunately, despite multiple attempts to contact KNW for guidance, I received no response until just two business days before the camp was scheduled to begin. The lack of communication and delayed responses made it impossible for me to prepare adequately. I was told repeatedly that I would receive an email with the necessary information, but it never arrived until after I requested a refund. To my surprise, once they finally sent the e-mail (two business days before camp started), the information was generic and not specific to the week my kids were attending. I was really confused as to why they couldn't have just sent me that e-mail when I requested it weeks earlier......or the three or four requests after that. Adding to my frustration, I discovered on the website that I needed to complete health forms for my 3.5-year-old and obtain permission from her doctor to participate. This critical information was not brought to my attention earlier, despite my efforts to seek clarification from KNW on multiple occasions and I was out of time to action it. The response from the camp director was disappointing, showing a lack of empathy and accountability for their team's failure to guide me properly. Instead of acknowledging the issue, the director suggested I should have relied on a flyer from the birthday party for summer camp information, which was unreasonable considering the long time gap between the events. She also scolded me for not having common sense to go to the website. Fine, perhaps I missed the obvious fact that the information might be on the website, but I am a working, busy mom of young children. I can be scattered and overwhelmed at times and I rely on good customer service to guide me in the right direction and keep me on track. Not to mention, sometimes I appreciate the convenience of a really good company who still offers a lot of help through a phone call and talking to someone live. In the end, the information on the website was outdated, turns out my 3.5-year-old no longer needed a doctors permission, this demonstrated a lack of attention to detail and keeping their communication up-to-date. As a working mother of two young children new to the summer camp experience, I expected more guidance and support from KNW. Unfortunately, I felt let down and unsupported during this process. It's a shame that the lack of customer service led me to make the difficult decision not to send my kids to a camp they were excited about all summer. My request for a refund was met with a non- apologetic response of "it's fine to not send your kids, we are on a waiting list and I will fill it fast". While KNW may have a long-standing history, their handling of communication and customer support in my particular situation was disappointing, leaving much to be desired. As a result, I am unable to wholeheartedly recommend their summer camp program and I will not be booking anymore birthday parties for my kids.

    We love Paula and Scott!!! Great gym for my kids!! They love going every week! We do the Open…read moreFamily class! Great value!

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    2245 Conowingo Rd #200
    2245 Conowingo Rd #200
    Mr Matt doing his trademark gorgeous handstand on the Hand Balancer
    Mr Matt doing his trademark gorgeous handstand on the Hand Balancer
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    First State Gymnastics

    First State Gymnastics

    4.2
    (5 reviews)
    20.4 mi

    So it was recently brought to my attention that First State Gymnastics was given a poor review by a…read moreprevious team mom I would just like to say that our experience at First State Gymnastics has been great , my daughter has been there for 10 years, I have been involved in many different aspects , serving for many years on the teams Athletic association I don't want one bad apple parent to ruin something for others, she has a right to state her opinion , but I believe more over that customers are happy with First state gymnastics and I encourage other families to reach out and support our gym

    Extremely disappointing experience at the Newark location. I would strongly encourage parents to…read morethink carefully before enrolling their children here for ninja class and any gymnastics program. My children (ages 4, 6, and 8) missed ONE class during a 10-week session. Their written policy states that students are allowed one makeup class or open gym, yet the gym refused to honor it despite weeks of calls, emails, messages, and even an in-person visit trying to resolve the issue respectfully. What made this situation especially frustrating was the constant shifting of explanations as to why my children were being denied a makeup class. First, I was told that "makeups are not guaranteed per our policies (which are listed online)." I thoroughly reviewed their entire online policy page multiple times, and nowhere does it state that makeups are automatically denied under these circumstances or that end-of-session makeups are prohibited. Second, their policy also does not explain how families are supposed to schedule a makeup when the missed class happens at the very end of a session. Once I pointed out that obvious gap in the policy, the explanation then changed to: the session had ended, so the kids could no longer make up the class. Then the explanation changed yet again to claiming I "never contacted them" to arrange a makeup. That statement is completely contradicted by documented calls, emails, voicemails, and follow-ups over several weeks. I even contacted the gym 2 weeks PRIOR to missing the class to ask how the makeup process worked and was told the absence first had to occur before scheduling could happen. Afterward, I repeatedly attempted to coordinate the makeup and received no meaningful communication in return. The responses I did receive were extremely short, dismissive, and defensive. At one point I was even told my attempts to resolve the issue were "excessive," despite the fact that the only reason I kept reaching out was because nobody would provide a clear answer or reasonable resolution. I also came to the gym in person hoping to speak with someone face to face. I spoke with a supposed manager and still got nowhere. I requested a direct phone call or face-to-face meeting with the owners to discuss the issue professionally, and those requests were denied as well. The amount of effort this gym put into gatekeeping a single open gym makeup for three young children was honestly unbelievable. The Newark location feels poorly managed and lacking accountability. The impression I was left with is that customer concerns are ignored, policies are interpreted differently depending on the situation, and families are dismissed the moment they ask questions or point out inconsistencies. This entire issue could have been resolved with one reasonable conversation and basic customer service. Instead, it became weeks of avoidance, contradictory explanations, and dismissive treatment over one missed class. Parents absolutely deserve to know how concerns are handled here before committing their time and money.

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    First State Gymnastics
    First State Gymnastics
    First State Gymnastics

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    Main Line Gymnastics - gymnastics - Updated July 2026

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