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    Main Street Motors

    2.6 (5 reviews)
    Closed Closed
    Updated 1 month ago

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    Capital Auto Sales

    Capital Auto Sales

    2.5
    (34 reviews)

    Let me offer a little financial education wrapped inside a story and review because what happened…read moreat Capital Auto Sales was a masterclass in "Buyer Beware 101." We looked at a used 2011 Audi with low miles that was labeled a "Great Value" online via CarFax. Fun fact: those platforms base their ratings on local market listings, not true vehicle valuation. Translation: if ten dealerships all overprice their cars, the least overpriced one magically becomes a "Great Deal." It is basically the best of the worst award. The salesman seemed friendly enough at first until he learned we had our own financing. Suddenly he avoided eye contact like the truth was physically painful. Those were absolutely not the words he wanted to hear. And that is when the "FUN" math party started. Most credit unions follow a 125 percent loan-to-value rule which means they will only finance up to about 125 percent of a car's real verified worth so you do not end up deeply upside down the moment you sign. When our lender pulled the actual numbers using industry standard data, the car's true value came back at about $11k. Not the sticker price. Not the market hype. The real valuation. So a car worth $11k has a maximum safe loan amount somewhere around $13,700 total. This includes tax, title, license, and fees. That is the cap. Period. Capital Auto Sales, however, wanted us to pay several thousand dollars more than that...and was bold enough to ask us to put money down to pay for their markups. GASP...THE NERVE! When our credit union refused to fund the inflated price, the salesman suddenly rolled out an entire menu of preferred lenders who would be thrilled to help us overpay. You know the type. The ones that would probably finance a cardboard box with wheels if the dealership slapped on a protection package and called it "premium." Yes. Those. At that point the math was mathing. Once you know the real value of a car, agreeing to pay way above that would be financially irresponsible. No amount of awkward explanations or other lenders could change basic arithmetic. To make matters even more entertaining, they also tried to slip in junk fees and a questionable "APEX Protect" package which was really just an aftermarket tracker for their benefit...disguised as a necessity. None of it added value. All of it added cost. This is not business. This is bad business. Buyer Beware truly applies here. Capital Auto Sales relies on customers not understanding loan to value rules, true vehicle valuations, or the tactics dealers use to mask inflated pricing. If you shop here, go in with your eyes wide open. Better yet, go somewhere with ethical practices and transparent pricing. Protect your wallet before their deals empty it. We walked away educated, not defeated. And if this review helps someone else avoid overpaying by thousands, then sharing it was absolutely worth it.

    This dealership are liars. They nice to sell you a car but after that if they have to do something…read moreon the car. They pretend you never existed. Please don't buy a from them.

    CarMax

    CarMax

    2.8
    (327 reviews)

    We had an excellent experience at CarMax, thanks to Ali in sales! We came in with a trade-in and…read morewere also purchasing a vehicle, and Ali made the entire process smooth, stress-free, and enjoyable from start to finish. He was knowledgeable, professional, and took the time to answer all of our questions without ever making us feel pressured. The trade-in process was straightforward, and he helped us find the perfect vehicle that fit our needs. His communication and customer service were outstanding throughout the entire experience. He took the time to inspect every tiny detail on my purchase and addressed some imperfections & paint chips to the GM. The GM, Cena, was extremely friendly and kind, and addressed all of the chipped spots and agreed to have the parts repainted and restored for us as a courtesy! If you're looking for a hassle-free car-buying experience, we highly recommend working with Ali. We couldn't be happier with our purchase and the level of service we received!

    Horrible experience at the service department. One of the agents was disrespectful and unconcerned…read more I recently bought a 2025 Hyundai Elantra. In less than two months, I started noticing the steering wheel vibrating when I was driving at high speed on the highway. I took it to a mechanic, and he told me that the tires were cupping. I called Carmax customer service, and we set up an appointment. I showed up at the place right on time. The guy in the customer service department couldn't find my name in the appointment list. Later, I learned that they've set the appointment at the wrong location. I tried to set a second appointment, but the guy behind the desk told me that there would be a fee charged for the diagnosis. I told him that this seems like an inspection issue, because the cupping tire issue is not something that could happen in a period of two months. But the guy behind the desk seemed completely unconcerned and didn't even bother to listen. I could tell he was clearly trying to get rid of me so he could go back to his things. My car is less than one year old, and I have only driven it for two months, and I am already spending money on it.

    Problem Cars Wanted

    Problem Cars Wanted

    5.0
    (4 reviews)

    After my frustration with AAA, despite being a "Plus" member, I decided to look at local towing. I…read morehad recently bought a car third party and needed it to be towed to my mechanic. I stumbled upon Dennis and his business online and the whole experience was fantastic. We gave him a call and he gave us a very fair and competitive price quote. Everything sounded like so great so I confirmed and he said that he'd be there in 25 minutes. I expected him to be late but he was there before 25 minutes as promised. Promises are hard to keep when you're busy but Dennis seems like a business owner that holds true to his word. Talking to him on the car ride to my mechanic, it seems that Dennis prides himself in customer service and always has a positive outlook. I work in the customer service industry myself and I was highly impressed. As a result, I personally recommend him for any roadside assistance needed. Look no further if you need someone for towing services! Support your local small business owner!

    Amazing, this towing company is taking customer service to whole new level…read more My car broke down on I-495 and I was a little panicked since I was stuck in the middle of the lane and blocking the traffic. The dispatch was so nice and friendly and told me to turn my flashers on and that he is sending a driver right the way. The tow truck driver Danny arrived really fast and it took him literally 2 min to load my Volvo on his truck. On our way to the dealership Danny offered me bottle of water and made me feel really comfortable. I want to thank the driver and the dispatch for being so helpful in such a difficult situation.

    AutoNation Honda Dulles

    AutoNation Honda Dulles

    2.5
    (445 reviews)

    I have been having trouble with my Accord's Collision Mitigation Braking System (CMBS). After some…read moretime (about 1 to 2 hours) of driving under Adaptive Cruise Control (ACC), the CMBS would shut off and also the ACC with it. Then I would have to pull off the highway, shut off the engine, and restart it. (This can be dangerous. Driving without CMBS can also be less safe.) The error message clears, and allows continued driving, with ACC, for another 1 to 2 hours, until the next CMBS failure occurs. Since driving the car for a hour, to reproduce the error, is not feasible, I decided to go to the dealer, on the next failure, with the error message displayed on the dashboard. This requires that the engine be kept running, since shutting off the engine clears the message. I took the car to Autonation Honda, in Ashburn, VA. I spoke with Fawad Hassan and then directly to the technician, who scanned the engine, and found that the CMBS software needed an update. A service bulletin had been issued about this. The scan took about 10 minutes. The update took another 30 minutes. I was in and out of there in less than 45 minutes. No appointment was demanded. I'm grateful that Autonation Honda had the flexibility needed to deal with an unusual, intermittent failure.

    The phone puts you in a loop that keeps repeating, "we really appreciate you," and you rarely get a…read morehuman. I finally got a human, who said she has to transfer me to another department. I am put on hold, then cut off. I call back and 30 minutes of repeating the same prompts and keep going into an endless loop. I wanted to see if the sales department is any better. The first ring a sales person answers. I told him he is great for answering on the first ring. He is excited until I tell him I am calling to complain about not being able to talk to the service department. He says he will have someone call me, no call back. I finally try the online chat. I tell them I want to make sure my service is covered by a warranty. He says lets make an appointment and then I will check. I said no, please check first so I can then set up an appointment. He says sorry, I can't help you and the chat ends the session before I can say anything. My 5 stars just became a 1 star. My third Honda wont be from this place. They love you when your buying but it ends there.

    Main Street Motors - usedcardealers - Updated June 2026

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