Easiest car purchase experience I've ever had. The staff was professional, respectful and was…read moreprompt with communication. No hidden fees, sales gimmicks or pressure. They also gave me a fair price for my trade in. I highly recommend Loudoun Motors.

One thing that stands out besides the reliable work, is the customer service. As busy as they are,…read morethey have given me the proper attention to provide information on work that has been done as well as preventive measures I can take to keep me from coming back with issues. They have earned my trust. I've been to places where they just want your money... Loudoun Motors is not one of those places. They really mean to help and that characterstic is great in one person but when the team works like that, its Golden. Save some money and time by letting this group of expert individuals take care of your needs. This is NOT a paid advertisement lol

Great experience purchasing my new 2026 Honda Pilot. The sales person was outstanding, very…read morefriendly and knowledgable while showing me all the features on the car. My salesperson answered all my questions about the car during the test drive including a complete walk-around the car. The finance person was also outstanding helping me to make the finance choices that best suited my situation. Excellent display of customer service. Very satisfied.

The great people of Honda of Chantilly took care of my vehicle maintenance very thoroughly and with…read moreprecision. I have no complaints.

Great experience! Rene Rondal was fantastic to work with--very professional, helpful, and friendly…read more He made the entire process quick and easy. I would definitely recommend asking for Rene Rondal.

Sales person lied to me twice. Yelled at me. Then was angry I did not buy after I said I would not…read more Showed me a base Corolla. I asked to see a fully loaded one. He lied to me and said its the same and I dont want to see it. I asked to see a Toyota Cross. He lied to me and said it was the same price as the Rav4. He said I dont want to see it. Third time I asked he yelled at me and said "I SAID YOU DONT WANT TO SEE IT". He tried to pressure me into a Camry since it was top of my price point. Was visibly angry I did not buy.

I want to thank Ed for the pleasant car buying experience. He was very polite, and took time to…read moreanswer all my questions. All the paperwork was done in a timely matter, and he helped me navigate everything since I Have never bought a car from a dealership. 5/5 experience. Thank you!

If I could give negative stars I would. Completely wasted my time & flat out lied about the…read morecondition/prior damage on car. Drove 4 hours after verifying loan was approved & ready to go. When I walked in the office was told loan had been cancelled. Car smelt like mold, 2023 vehicle full of rust and a paint job that was full of debris clearly not professionally fixed. This place is more like a chop shop being ran by amateurs. When asking the owner questions about the vehicle he walked off and refused to respond. Save yourself the time/money & do not deal with this lier.

Excellent service and communication! Tsi was terrific. Service was fast and attentiveread more

This was my first time using the service department at Pohanka Acura they didn't disappoint! The…read morestaff was friendly, communicative, and kept me updated throughout the entire appointment. They fixed the issue quickly, the waiting area was comfortable, and my car was returned clean. Trustworthy and highly efficient service!"

initially had some issues with their service process but since then everything has been amazing!…read moredef recommend them as your go to dealer

My second car purchase here with Granby. He has gone above and beyond every time to get me exactly…read morewhat I want. My last car had all of the service done here as well. The team was rocky 3 years ago, but the service team has really improved and has won my trust and business! We are loving our new GCL for our family!!

Lagii Moore is simply the best Service Advisor at Pohanka Lexus Chantilly. She is friendly,…read moreknowledgeable, professional, and always goes above and beyond to make every customer feel valued. Every service appointment feels like a VIP experience. Her excellent communication and genuine commitment to customer satisfaction make all the difference. I truly appreciate her outstanding service and sincerely thank her for the exceptional experience she provides. Pohanka Lexus is fortunate to have someone as dedicated and caring as Lagii Moore. Highly recommended! Mei Ren

This dealership provides subpar service and lacks basic professional standards. During my last…read morevisit, I waited over three hours (as most of us do from talking with other customers) without being informed of available loaner vehicles. More alarmingly, service technicians installed a tire inside-out and refused to rectify the error, despite the vehicle being only two years old with tires they replaced a few months prior. They also attempted to upsell unnecessary spark plug replacements that were well within their service life. Furthermore, the sales environment is dismissive toward female buyers; staff repeatedly ignored me during my purchase process as well, directing all communication toward my father despite being told I was the buyer. I now take my business to Toyota in Winchester for more reliable work and respectful treatment. *Update* No, I will not respond to the company on here, I've responded and left a lot of feedback on all my experiences with Lexus and never has anyone changed anything, contacted me, etc. So no, I'm not about to reach out to you now that this is on Yelp.

Having grown frustrated with dealer service departments, I went looking for that legendary unicorn,…read morethe good local repair shop. After a little research I gave Precision Import Service a try, and I could not be happier with my choice. I received clear explanations of what could and could not be done, as well as what was needed now vs. in the future. I saved money over the dealer estimate, and I'm confidant they will take care of me in the future. They are a little hard to find - tucked way in the back, on the end, but worth the effort.

Extremely thorough and detail-oriented mechanics, not to mention honest and reasonable.read more

I came in expecting a less than stellar experience and intending to just gather information for my…read moretrade in. I was completely blown away with the sales department, specifically Hunter Evans and Marcos Fernandez and their ability to meet the price I needed to make a deal on a day I wasn't expecting to make a deal. This was the smoothest buying experience I have had and completely counter to previous experiences. Ted Britt is my local dealer and has earned my continuing business based on this experience. I never thought I would say this but this has been truly a great experience and I hope all prospective buyers get the same level of respect and treatment I received while working with the Ted Britt Chantilly team.

1/5 -- Unacceptable Sales Experience at Ted Britt Ford Chantilly…read more I visited Ted Britt Ford Chantilly as a serious buyer looking at an $80,000+ Lincoln Navigator L. While the vehicle itself was fine, the customer service was completely unacceptable. The used-car sales manager, Alejandro, was extremely rude and dismissive, refusing to even make eye contact while speaking with me. His attitude was purely, "This is the price. Take it or leave it." To make matters worse, the salesperson assigned to me was equally unprofessional--at one point, paperwork was literally thrown onto the desk in front of me. I fully understand that a dealership can choose to have a firm, non-negotiable price. That is business. However, treating a serious buyer with arrogance and disrespect is unacceptable. I arrived prepared to purchase a high-value vehicle today, but left deciding I will never give Ted Britt Ford Chantilly my business, nor will I recommend them to anyone. The vehicle was fine, but the sales management completely ruined the deal.

I was having issues with my 2014 Lincoln MKT, I had no appointment and was greeted in the lane…read more They took my vehicle and within 2 days I had an answer to my problem. I have to give a round of applause to the service department down in Lincoln. Within 4 days my car was fixed and even had my car delivered back to me. Thank you Ted Britt!!

Recently purchased a Navigator and took it to this location in the morning to request "The Works"…read morediagnostic and to address an issue with the passenger massage chair. I was told that the diagnostic could take 2-4 days (really?). The Service Manager would not provide any specific details as to why it would take that long to run diagnostics. I went against my better judgement and dropped off the car and I was not offered a loaner vehicle. Later that evening, I checked my car's location via navigation and it was sitting in the parking lot. After 24 hours, I followed up with the Service Manager and was told that a technician was looking at the vehicle and they would provide me with an update. So I checked my navigation/location and my car was in the EXACT same spot in the parking lot. I never received any updates after reaching out. Again, I waited patiently until the next morning and tried to contact the Service Manager again. I tried to call, and was on hold for 40 minutes when the system hung up on me (timed out?). Also, my car was still in the EXACT same spot in the parking lot (no movement for two days!). I decided to take off work to drive to the service department and called again on my way. Someone from another department picked up and said she couldn't locate the Service Manager and I could leave a message, so I left a message stating I was driving in to get a status. I arrived to the Service Department and to my surprise, I saw the Service Manager sitting with a colleague chatting and having a good conversation. This is just 8 minutes after I was told they couldn't locater the Service Manager. I asked for a status update from the Service Manager and she said it would take a couple of days. I asked her specifically why it would take that long and she wouldn't answer my question but kept repeating that it would take two days. After a few iterations with the same response from her, she finally committed to having someone look at the car right away and have it ready by the end of the day but said they wouldn't be able to look at the massage chair function Funny, I thought she said someone had already looked at the car even though it never moved from its parking spot from day 1. You can draw your own conclusions there. I decided to let them proceed with "The Works" diagnostic and pick it up that afternoon. When I got home, I checked my vehicle's location and finally saw it had moved through the Ford Service lane/department. She emailed in the afternoon saying the car was ready and I went and picked up the car. She offered no apologies or expressed any acknowledgement of the delays and inconvenience. I try to give people the benefit of the doubt but when the data shows a lack of effort or honesty, I want to share my experience in case it may help others. I have owned many cars in my life from affordable to luxury and this is by far the WORST customer service I have seen or experienced. Hope this review helps folks make an informed decision when deciding to visit this Service Department.