I mean this place is usually very solid tbh. I come here for all my fronto and they have great…read moreprices but I'm here rn at 9:15 am on a Monday and they still are not here yet. Some other man was waiting also but he just left because of how long he's been here. Yes they do have a large selection and the service was very nice but you gotta open on time

I'm not much of a smoker although I do occasionally enjoy a cigar which is what I stopped into the…read moreshop for. This time around I was in the mood for a black cherry clove and they had them in stock, nice! I was lucky in that respect so I figured I keep on pressing on that luck and also picked up a powerball tix. At last word, no one has won yet. I don't need more cigars but perhaps one more ticket.

Incredibly kind staff and great selection of inventory. Always my go to when I'm in the area and…read morealways leave happy.

Great smoke shop in downtown Salem. Sara was amazing and Lorenzo was super helpful. They were both…read moreknowledgeable about all of the products and gave a great breakdown of some of the products I was looking for, and they were cool with browsing, not pushy. City Smoke Shop has a ton of products, both regular and unique pieces so you'll definitely find what you're looking for here, whether it's papers and rolling trays, to chillums, bows, and happy kits, to bongs and hookahs, and more. They have every accessory you could want, as well as a large Cigar room filled to the top. I'll absolutely make the trip here over my local smoke shop due to their availability of products and great customer service. Thank you to Sara + Lorenzo for a pleasant shopping experience!

They don't answer their phone. I've tried for 3 months during the times they said they were open. I…read morewould have given them the thumbs up a couple of months back because i broke my back and couldn't walk or drive. (They delivered!) the owner was very pleasant and accommodating. Maybe I'm not giving them much credit, cause my rating would have been excellent. I was telling all my friends. Now I am embarrassed. I called again today 10/14/202, still no answer

It was a true pleasure visiting your shop for the first time on Saturday! Erik was very friendly…read moreand informative. I came in to "just look" and ended up leaving with 4 very useful and much needed items. Erik is like a recommending friend, not a salesperson. I will definitely be back and send all my friends there as well. Thank you!

I go in here once in a while. I have breakfast across the street at the brothers deli and I have…read morefound some interesting and unusual guys. I really enjoy a Moro give it a try. You can't smoke in the store, but there's plenty of seating outside very friendly and helpful.

Great selection and good prices. Always friendly and the owner/staff are super helpful!read more

open early stays open late! always get a good deal and very friendly owner! plus now they got…read moredrinks and snacks always a plus!

Very happy the store opened back up the new owners are great people very nice and always willing to…read moreshow you different products

The best smoke shop they have so much more selections than others. The staff is really nice and…read morefriendly very welcoming.

Picking up pizza next door and decided to go into Salem Village Market for beer and wine, the only…read morething more disappointing than the selection was the lack of customer service. The man behind the counter appeared to be inconvenienced when he actually had to get out of his chair to process my purchase. After putting my change on the counter instead of handing it to me, he never spoke throughout the transaction, nor did he acknowledge that I actually thanked him and went back to his chair. Customer service results in repeat customers, I guess he doesn't understand that or even cares.

Even though I'm trying to quit, this place is always there for my less than stellar vice. The…read moreowner is a good guy - super nice, knowledgeable and helpful. He's also a veteran which I give him extra kudos. The shop is super clean, modern and nice. They sell vapes, tobacco, bongs and probably cigars. Highly recommend.

Sadly a one and done for me. I walked in to shop around for a birthday gift for my girl who was in…read moreneed of a new dabpen. The cashier was even helpful at first, showed me the selection they had in stock and even helped me make a selection. Up until here, GOLDEN!! I make it home, my girl unboxes her NEW pen and right out the gate you can hear some loose parts wigglin' around in there. I'm no engineer, but the rattle of parts never led to any good in my books... I get right back in my car and make it to the smoke shop only for the guy who had helped me earlier then tell me that he could not exchange the pen because the rattle of parts was not enough of a valid reason of exchange and since the box was open there was nothing he could do... So just make sure you shake the boxes whenever buying here. Imma just go elsewhere. Thanks for being blunt on how you run your business and sparing me of a waste of time in future visits! God bless ya

Jay's Smoke Shop is the spot. Prices are really good and the guy who runs it is a great dude --…read moresuper chill, helpful, and easy to talk to. Never feel rushed and he actually looks out for you instead of just trying to sell anything. Solid place all around, definitely recommend.

Bought a $30 vape. Got home and opened it and it tastes like a literal burning wood fire. It's…read morestill full and I have the receipt and the box and vape. Called to see if they would swap it for one that wasn't defective and they refused. I explained that under Massachusetts law they have to repair, replace, or refund a defective item. They told me good luck filing a complaint with the state. I can't believe they have this many good reviews for customer service. Over a $30 defective product (which happens) they would rather have a complaint with the better business bureau and the attorney general's office than make it right. I guess I'm filing the complaints just on principal after how rude the guy was to me on the phone. I'll never shop here again......

I only stopped in for some basic stuff, lighters, butane and some cutters, but they took quick care…read moreof it. They sell a good deal of other things. They're not really a cigar place, but they definitely have some of the essentials. Service was quick kind and courteous. Recommended.

The guy working (I forget his name) was super helpful. I was buying a vape and juice as a Christmas…read morepresent and he was able to help me figure out what's what since I'm not all too familiar with the stuff. The store is a little on the small side so I feel it could get crowded fairly quickly but overall I find it to be just the right size for a place like this. Also, it's in a convenient place along Cabot and has a little parking lot on the side which makes it nice since you don't have to fight for street parking if you are further down Cabot and officially in downtown (atleast officially for me). I left here one satisfied customer.

The folks at the Witch DR are friendly and knowledgeable. The selection of art glass is really…read morevaried and the quality is diverse. The store is not intimidating at all and the products are well displayed. My husband really enjoys shopping here when we are in Salem. They can be a bit pricey, but, you do get what you pay for, so it is worth the trip!

Haven't been in over 5 years because of a bad experience. Today, a friend from Hawaii wanted to see…read moresome quality glass. We came by in the middle of a weekday afternoon to find locked doors. No nothing. Hey guys. Funny story. Nobody's making an appointment to shop for a bowl.