Incredibly kind staff and great selection of inventory. Always my go to when I'm in the area and always leave happy.

Great smoke shop in downtown Salem. Sara was amazing and Lorenzo was super helpful. They were both knowledgeable about all of the products and gave a great breakdown of some of the products I was looking for, and they were cool with browsing, not pushy. City Smoke Shop has a ton of products, both regular and unique pieces so you'll definitely find what you're looking for here, whether it's papers and rolling trays, to chillums, bows, and happy kits, to bongs and hookahs, and more. They have every accessory you could want, as well as a large Cigar room filled to the top. I'll absolutely make the trip here over my local smoke shop due to their availability of products and great customer service. Thank you to Sara + Lorenzo for a pleasant shopping experience! read more

City Smoke Shop - Inside - Head Shops Near Me - Salem, Massachusetts

A great smoke shop with a massive selection of glass and anything else you may need. We popped in for a vape before spending the day walking around Salem and the person working was super sweet and helpful. read more

Defective product!!! Do not risk buying from here. Bought this on a Wednesday afternoon and it stopped working on Friday night. Definitely not 3000 puffs worth, at most I may have used 300. At MOST. This thing costs me $31.77! I was expecting it to last over a week long not 2 1/2 days. I went back to see if they could offer me any help. They basically told me to just accept the loss. I was also not carded when buying this product. read more

City Smoke Shop - SPACE ULTRA 3000Puffs Disposable Device Clear Flavor - Head Shops Near Me - Salem, Massachusetts

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Sara was amazing! She was very welcoming and we had a blast talking while she showed me items. Had a great selection for great prices. Will definitely come back! :) read more

HORRIBLE CUSTOMER SERVICE. Will tow your car even if you buy something from them! Manager takes up one of the spots himself, leaving only two spots for customers. Lies and does not care about customers. There are plenty of smoke shops around-do not waste your time with this one. read more

The ABSOLUTE WORST CUSTOMER SERVICE. Do yourself a favor and go somewhere else. Super rude people. Treated us like garbage and acted as if they were better than us. There's plenty of other places to spend your money. This is not one to waste your time on. read more

Great spot for your smoking needs. Customer service , prices awesome. Just need smithing small and got all the help.I needed and left with a better product than I was looking for. Check them out read more

I was sold a defective product. When I went back to the store to exchange it, the representative treated me like I was trying to scam them, getting in my face a little and asking me questions like, "what exactly are you hoping will happen here?" An unusual customer service position when there are competitors right down the street. Easy decision to take my business elsewhere - this shop won't last long. read more

I went to this establishment I felt rushed so I decided to leave the employee makes a very smart comment about me not buying anything it's very unprofessional to make a customer feel rushed and make unnecessary remarks I will never come back there ever again read more

Worst place ever! First off the characters that are working there are questionable at that! Return policy sucks! Be careful of what you purchase basically if your not happy though you have your receipt in a reasonable amount of time your up creek without a paddle! They won't do anything to help you out! Another thing is , they are high priced, can get the same merch for a fraction of the cost right over the border in newhampshire! Nicer people working the counter too! He offered me a lousy 10% off another vape when I payed about 80.00 ! You can take your lousy 10% and shove it! Thanks for absolutely nothing! I won't ever give them buisness again! read more

If you just do You will easily realize that this place is extraordinarily overpriced I went in there and I looked at a water pipe from high standards it was $200 at the store I looked it up online and it was $120 and it came with multiple accessories including a very nice caring box. the one at the store was only the water pipe. read more

if you're looking for glass come here. the selection is huge and they have a bunch of different price ranges. the guy working was very friendly to my partner and I. His name is Rocky. If you let him in on what you're looking for he will do whatever he can to find you just that! We got 2 bongs and he wrapped them up securely in bubble wrap and paper. Beautiful shop too. read more

Stopped in as they were closing for the day. I was trying to find a gift for a friend. Didn't really know what I was looking for and with them closing I felt I should be hustling to get through quickly. Evan, the guy working told me to take my time and was super helpful in answering questions and ultimately pointing me in the direction of what I ended up getting. I think my friend will be stoked! read more

I was running all over town looking pretty late at night trying to find rolling papers. I ended up finding this store on my search and was greeted with a warm welcome. Sara helped me find what I was looking for and it was an easy transactio. no problems. read more

This place is awesome! Great prices and very helpful staff!!! I'll def will come back!

Great shop terrible service, Unless you get the owners to attending to you. something wrong with their hiring, don't try and ask any questions, you'll get the look like you just asked to pull their teeth. I like to support the local business, but after a few times treated like your not wanted, I'm just gonna start buying online. Especially don't want to help pay for someones salary when they're gonna treat me like sit. read more

I came in to buy some refillable pods coils for the Caliburn coil system they had sold me a month ago. They told me they didn't keep it in stock anymore and I had to buy something else. The associate then raised his voice when I told him I was frustrated and left me feeling scammed. Don't trust these folks to keep anything in stock, they would rather you buy a new system instead of being able offer you the support products for the systems they sell. read more

Stopped by for just a classic cone shaped bowl piece and ended up walking around forever. Classic pieces to master pieces and super helpful staff. I'll definitely be back lol read more

I would give a 0 star review if I could. I went in and was having a personal conversation with my fiance when one of the male employees got involved and basically called me a whore and told my fiance to leave me and that I was a liar. I come here to buy smoke accessories not to be verbally assaulted. There's plenty of smoke shops elsewhere I would advise to go anywhere else. ​ read more

Evan hooked me up, thank you! I appreciate him taking the time to fix my vape tank and balancing my request with other customers.