I am an HVAC technician in Austin, Texas. My mother lives in Altoona. She called me a few days…read moreago (5 June 2015) because her AC quit working. She described a few of the symptoms over the phone and I made a loose diagnosis based on what she was telling me. She said she was going to call Harris AC because they installed it. I said okay, but I asked her to call me when the AC guy was there so I would know what the issue was. Fast forward to Friday, 5 June 2015. Harris sent a technician out and gave her his diagnosis. She called me to let me know everything was okay. I asked what he found and what he was doing to fix it. She relayed the information she was provided, "The coil is frozen the guy said, and he is adding some Freon right now." I asked, "How long has he been there?" She told me less than 15 minutes. Friends and neighbors, that is bad. It takes more than 15 minutes to thaw a frozen coil, and charging a unit when it is frozen is a guaranteed way to over charge the unit. This is HVAC 101. I got on the phone to tell the guy to not add any refrigerant and asked him some very technician specific questions about his trouble-shooting procedures. As a supervisor and a 15 year technician I can tell you without a doubt that he made up his answers. That's fine, one bad tech doesn't mean a bad company. I made a phone call to Harris and asked to speak with the Service Manager. The person that answered made the mistake of defending his actions as common practice stating, "We normally add a couple of pounds to a frozen system to get them by until we can return." By this point you're thinking, "What's the big deal with a couple of pounds of refrigerant?" Well, in this case the refrigerant is R-22 which is currently being sold to the customer at rates exceeding 25 dollars a pound. I asked for the owner to call me back, and I have yet to hear from them. To make matters worse, he told my mother at noon on Friday that the wouldn't be able to get back until possibly Wednesday, he told me late Monday, and the "Service Manager" in the office essentially told me my mother and I were lying about that. So why is this relevant to a review on Independent Air? Well, I decided that since Harris couldn't be bothered to call me back and explain what happened, I decided to look for a HVAC company myself. I called Independent Air in Eustis and talked with their dispatch/receptionist and EVNE SHE KNEW NOT TO CHARGE A FROZEN SYSTEM. They had a technician out next day, Edgar I believe. He was a very knowledgeable technician that was able to answer every question I had. My Mom is back up and cooling, and I have comfort knowing that Independent Air will be going back out anytime there is an issue. I would 100% recommend this company to anyone in the area, and as a supervisor, I would hire anyone with Independent Air on their resume.

I was treated terrible, was charged $158.00 for replacing a blower motor even though I had 8 years…read morewarranty left. They charged me and JB associates for the same job.The woman who answers the phone is the most hateful person I've ever dealt with. I contacted Channel 9 today 6/13/2018 I want to make sure this don't happen to anyone else.

Serviced my mom's old unit and installed her new when she was ready. Here's what she said about…read morethem..."I really feel the need to give the highest compliment there is to Daniel's Heating and Air. They have serviced my old unit for years helped me keep it running until after many years of use it was time to be replaced. Daniel's once again helped me make decisions on what I needed and installed it in one day. Their employees are the best from the folks who answer the phone, to the service technicians!and the installation crew. " !

I called to set up an appointment to have the ac checked out in a house that we recently purchased…read more I first gave a rating of only 2 stars based on my initial dealing with office staff. Once that got settled things went smoothly. The technician that came out was great! He did a thorough job in our semi-annual service/maintenance and was personable and knowledgeable. We have a 19 year ac unit in the house we recently purchased and he told us that is was in good shape and didn't need anything. This made a huge impression on us as he could very easily told us that it needed to be replaced. We are planning to have it replaced soon anyway, and Daniel's Heating & Air Conditioning will definitely be doing the work. Oh, and their service/maintenance contract is beyond reasonable!

I called them out to replace a thermostat ask them how much they told me $198 installed for a…read moresimple manual one it was all they carried on the truck. So I agree to it, after he is done I start to write him a check for $198 and he say that I owe $289 what? You said $198. Yes but you have a service call on top of that. Why did you tell me $198 then? Well I thought you knew. This company is a scam. Do not use them.

I have used Absolute air for over 12 years for both my office and my house for both installation…read moreand repair work. I have found them to be comparably price for the local area. But where they excel is the customer service and timeliness. When they say they are going to be there - they 100% are. I had a mysterious problem with one of the units at my office, and they worked on until it worked perfectly again. I cannot really say enough good things about these folks. They live here and work here - and have a solid reputation for getting the job done right the first time.

A+ Grade for purchase and installation experience of a Rheem 4-Ton, 17 SEER Air Conditioner with…read moreelectric heat (no heat pump). We found Agent Bill to be very knowledgeable and trust-worthy (no bait & switch). We contracted estimates from 3 different Sales & Installers; however, after receiving an in-person contract price from Bill, we canceled the other 2 A-C Companies. In the past, we received quotes from other local contractors. We placed an order with Bill for the highly regarded Rheem to replace a troblesome Lennox Signature Series 4-Ton. 17 SEER. Installation was completed within 7 days of our order by 2 well-skilled technicians in 6 hours Based on the Rheem quality product, Agent Bill, and the work of their technicians, we highly recommend contacting Ocala Heating & Cooling for your A C & heating needs.

If you want better service for your AC needs call Sun Kool or Duncan's in Ocala. Ocala heating and…read moreAir is not being managed very well and customer service is beyond lacking.

I highly recommend Coast to Coast Heating & Air Conditioning. Thomas came out on Friday afternoon…read moreto look my needs & provide me with the costs involved. Early Monday at 8 am, Thomas, Vincent & Jeff showed up for work each assigned to a task & worked diligently to get my system replaced & provide me with cool air system by 7 pm. None of the workers took a luncheon break and worked until the job was completely done and the area cleaned up. Jeff was wonderful to explain the new system to me upon completion of the work, and provided me with the homeowner's information packet for future reference. Coast to Coast in fortunate to have such dedicated workers. They were a great group of workers that the company can be proud to have working for them.

HIGHLY RECOMMENDED!! I was in a bind and had multiple poor experiences before coming to coast to…read morecoast. Cindy was absolutely amazing when I called them! Very kind, understanding & made me feel like these guys would be the last people I had to call! Hunter came to my house for a new system estimate and was fantastic. He took his time and was so knowledgeable that I was at ease right away knowing they were going to take care of getting me back in working order!! Thank you so much Cindy for making this experience seemless and eliminating my stress. They are definitely who you want to go to if you have any Heating or Air conditioning needs!!

Our AC was discovered to be malfunctioning on a Friday afternoon by our neighbor who is watching…read moreour home. We are out of state and not in a huge hurry, so we called Perfect Air the following Monday morning. By noon that day, they had repaired the unit, replacing a bad capacitor, added a little coolant and were on their way. We knew they installed the Trane AC unit years before we bought the home by the sticker on the unit. Fast, efficient and reasonable. It's always a concern when you are dealing with a repair to your home while you're out of state. This could not have gone better and we'll certainly use them in the future for repair or replacement.

moved here in 2015 and immediately had two companies that wanted to replace our system at $6500…read more referred to mike haines at perfect air systems in belleview found a couple of problems and serviced and repaired for under $500. annual fee for cleaning and service policy is $140. have had no additional repair costs over the past three years find them thorough, reliable and honest

Honest and upfront followed by quality work. I signed up for their yearly service plan after our…read morefirst service.

I realized rather late yesterday that our a/c wasn't working. I had been a customer of Veterans…read moreAir for quite some time and when I left a message it said, "Lucas Air", which surprised me! I received a phone call from the office at 8:00 am sharp setting up an appointment and found that Veterans Air had merged with Lucas Air. Technician was prompt, super nice and inspected my unit even after verifying it was a simple parts replacement. Tested my freon, my amperage draw on the compressor, drain line. Great Job! Thanks Walt, I'm glad I don't have to change my ac company! Very happy customer, for sure.

Outstanding and very Professional in all aspects. Have been doing business with them for 30 years…read more Very caring. They replaced my original air conditioner.

Have used Hilliards for a number of years. Recently called them for a small Mitsubishi a/c. I…read moretold them brand name beforehand. After 3 visits...first to determine the problem...added refrigerant, after 2nd visit still not working correctly so technician said needed "stop leak...ordered " stop Leak" and technician came out 3rd time to put in "Stop Leak." Unfortunately, unit was still not working correctly. I paid Hilliards $500. and I was told by Hilliard office employee I needed a new a/c and she would get prices. I called another A/C company who came out and asked about amount of refrigerant used. He said was too much and also they did not use "Stop Leak." The Hilliards technician said he could not open the part of unit in the attic...the 2nd company technician said he was able to open. They also explained more re the Mitsubishi unit. My A/C has been working ever since the 2nd company technician"fixed" it. I contacted Hilliards and they refused to return my $500. Worst experience with A/C repair and have been in Florida over 50 years.