Unable to give a lower rating -- this has been the worst provider experience in the Bay Area. Their popularity seems to stem from offering cheaper products, which might appeal to newcomers unsure about how long they'll need them. However, I strongly advise against purchasing anything you plan to use for more than 6 months to a year -- it's simply not worth the money. The most disappointing aspect is the post-sale behavior. Once payment is made, the provider's attitude changes drastically. When issues are raised, instead of addressing them professionally, she becomes defensive and dismissive. Attempts to deflect responsibility by invoking personal factors like age or gender only make the experience more frustrating. It's unfortunate and unprofessional. Expensive recliner (3+2) broken in months. read more

Hole in the wall place with many coir based mattresses that are popular with Asian parents. Cash and Cheque Only so go prepared. read more

The place has nothing much to describe but they can deliver most items from a catalog just like any other local furniture store.. Christina is pretty helpful and on top of everything in the store... she is pretty friendly but may come across as rude but that of just a cultural thing how different people operate... she doesn't beat around the bush and provides information to the point. The best purchase from this store is a firm Indian style mattress... got this for my mom after she couldn't adjust to one of the more expensive mattress in a box purchase... she was very happy with the purchase . The mattress are labeled as Bangalore (firm) and mumbai( extra firm) there is a third option but these are the ones to pick... I got the more expensive Mumbai for my mom.... It was delivered the next day for a $50 charge. read more

Bought a queen futon mattress. Christina was very helpful and knowledgeable in answering all my questions and patiently recommended the best option with reasonable pricing. Jose promptly delivered and installed the mattress the very next day. I have been sleeping well the past few days!!! King futon provided great selection with super value and awesome service. Highly recommend them. read more

They can't even be bothered to answer their phone and their website just has links to catalogues. Hard pass!

I bought a futon mattress called Delhi from king futon shop and it was horrible. After few months it developed a huge dip in the middle and became so uncomfortable and difficult to sleep in it. There is no return policy. Also I am surprised to see good reviews about the Lady who runs the business. She is very rude and if you ask few questions about the mattress , she gets mad and asks you to leave. Extremely poor customer interaction, please donot waste your money and self respect by doing business with such arrogant shop owner. I found better futon mattress in Amazon much cheaper and hassle free purchase. read more

Good quality cotton mattress and bed frames. They have good options for hard and medium hard comfortable mattress

The showroom looked very shady, Small, cramped and dirty. Ran out as quick as I walked in. A "judge a restaurant by the bathroom" type of deal. Some effort should be taken to put their products on display. read more

Terrible customer service! There was no one in the store besides myself and a young salesman with an attitude. When I was asking questions about the mattress, he was texting and completely ignored me. I confronted him, asking what kind of customer service this was and why is he not answering my questions. He said "what else do you wanna know?". He refused to let me touch any of the fabrics for the mattresses that were in the plastic, which were covered in a layer of dust. When another customer came in, he walked away from me to help them. I went to find the owner, told her what happened, and she said "he was probably taking care of the business". When I wanted to try the mattress, she led me to the back and left saying "I will be right back". After 10 minutes I walked out. When she saw me walking to my car, she ran after me and asked me if I had any questions... read more

This hidden gem has been here for years. It should be known to everyone that this place has the best prices and quality furniture. When I shopped around for my dining table, Christina beat the competition. Yes I visited a lot of Vietnamese furniture shops that have "low price" in their name. But King Futon gave the best prices for the same furniture...or even better quality furniture. This small warehouse has a small showroom with bed frames, dining sets, and of course, futons. I remember buying my first futon from her almost 10 years ago. I kid you not, it's still good as new, now in our guest room. I bought her "top-of-the-line" futon mattress and it still feels full and very comfortable. Not only does she create futon mattresses, but also makes quality covers that are inexpensive. If the item is not in her showroom, her catalogs have them all. Recently, I saw a nice dining set (w/ 8 chairs) in the catalog....she ordered it for me and it came quickly. My cousins just purchased a nice microfiber sofa/loveseat set from this place...and now they're looking pretty bling for a fairly low price. Expect to pay by cash or check, and delivery is offered. 5 stars for great customer service, honesty, and unbeatable prices! read more

Shady business by king Futon. If mattress delivered is dirty on one side and has spots where foam is broken then no exchange but polite owner becomes rude suddenly. Regret, no time to argue with lady. 0 star for wasting time and precious money. read more

This is my second time here looking for something affordable. I found this place a few years back on yelp and the experience was really good. The owner, Christine, was super nice and was not pushy. Fast forward 4 years later, I moved out on my own. As everyone knows how costly it is to do that on their own in the Bay Area, I was looking for something affordable. I went to Macy's first and looked at some sales items and found a love seat with ottoman for $800 and was told delivery was $90 for the first piece and a second piece is $30! Thats more than what I had in mind with the $125 delivery fee. I ended up going to King Futon to check it out and Christine remembered me from 4 years ago! That's what I call customer service. She remembered where I worked back then too. Lol Anyways, found what I liked in a catalog and talked to Christine about it but she told me to go home and do the measurements again before committing. So glad she had me do it because I ended up changing what I had in mind cause my place is so tight and narrow. While most places are pushy and want you to spend more, Christine was not. This is why I definitely would recommend King Futon. The quality may not be on the high end side but for temporary living situations or for tight budgets, I recommend at least checking it out. I am glad I did and love my set. Its not super fancy or high end quality but its all mine! read more

Got good firm Indian style cotton mattress from here. We ordered the Mumbai mattress sku which is most firm. Parents like it.

Christina has ran that business for years and years. She's awesome. She helped me furnish my first apartment, then my first house, then my second. Her prices are fair. Mostly shopping via catalog. She's fair, firm and direct. Glad she's still in business! read more

Please don't buy any furniture that is made by their warehouse. I had been buying furniture from King Futon for the last 15 years and I feel that their quality came down drastically. The bed I bought back in 2004 is still intact. No issues at all. But all the beds my friends and myself bought on the recommendation of Christina are either completely broken or about to break down. Both of my friends bought bed frames along with mattresses from here. Both were broken even with very light use. So they told me not to consider this shop in future. This happened in 2014. Without heeding their advice, I went ahead and bought another queen bed in 2018. The current state of that bed is that, it makes continuous creaking sounds and is about to break apart if my kids get a bit wild in their play. Ironically, I am waiting for this bed to break apart, so I can buy a high quality bed frame from more reliable (and also very very competitive) shop in San Jose without looking back. And here is the bonus. Upon the demand from my kids, I bought a bunk bed from here in 2015. The top bunk quality is just O.K., but the bottom bed is another cheap quality. On some days I get so frustrated with the state of these beds at home and am waiting for the Spring garbage collection in San Jose to just throw these beds and mattresses away. Christina. Hope you are reading this loyal customer's review and work on the creating quality products. Even if you improve the quality, I am not coming back and I will not recommend this shop to any of my friends. read more

Simply the best people around for furniture. Kristina gives the best prices in town and the service from start to finish is awesome... They only carry coaster and some other furniture which limits your options but if you like something from the catalog, u will get the best price for that item, guaranteed!! They also carry the Indian styles hard mattress which was a life saver for us :) Love u Kristina and hope u remain the same way in coming years. read more

I was having trouble finding a queen sized futon cover at stores like Target, etc and did not want to order one on-line. King Futon was the only place in my area that seemed to carry futon covers beyond the typical full-size. I was happy to quickly find what I was looking for at a fair price. Like other reviewers mention, this is definitely a hole-in-the-wall place but the service was very kind and friendly. The only reason I don't give this place a five-star rating is because they only accept cash. I understand this reasoning for a small business, but I had to go to the ATM and come back with cash since I didn't have any on me- so if you are planning on making a purchase, BRING CASH! read more

Bro, uh oh, Do not for a second be fooled by the lady who she starts with "My Friend". We spent $900 for a cheap cheap made in china bed frame and it broke when we moved it literally 2 inches. Stay away..!! Not worth one bit..!! read more

King Futon - $900 for this garbage - Furniture Stores Near Me - San Jose, California

The best Indian kind of mattresses that you can get in California.

Their customer service is horrible. She is very rude and there is no value for your time. I drove well over 20 miles to go there and waited for more than 39 mins or so, but she can't even spare 2-3 mins to talk to you straight... it's one of the worst customer service experience I ever had .. I was worried that while buying their treatment is like is, what if there is some issue with the furniture. I am sure it will be very tough dealing with them for any replacements. Still want to buy there - all the best. read more

Overdue review. Furniture is cheap quality other than that, owner lady who is an Asian, insulted my ethnicity when my husband joked about getting a discount as her husband also worked at the same company; saying "you Indians are cheap". It's funny coming from an Asian women. Everyone knows what they are famous for. read more

I was recommended this place by my friend so I went and bought a Queen Mattress (cotton) for my mom so that she feels comfortable like India. While buying I was told that flip the mattress every month or whenever I am changing covers. I bought 2 twin size metal bed frame from walmart to support this mattress, these bed frames are like mesh so there is a lot of air circulation for the mattress under the frame. After 30 days, I flipped the mattress and to my surprise there was FUNGUS/MOLD on the bed (see attached pictures). I immediately took this mattress to king futon and showed her receipt that its not even 1 month and there is fungus/mold growing on my mattress. Before I go into the discussion that I had with King Futon lady, let me give some background of my apartment. I am staying in my current apartment from last 5 years and I have 2 other mattresses (1 tempurpedic and another with a additional layer of softness for better comfort) bought from reputed stores like Sears etc. My apartment is on 2nd floor, well air ventilated, windows/balcony on EAST and WEST directions so that there is enough sunlight in my apartment. King futon lady gave me various reasons for fungus/mold ..... 1. your bed doesnt have ventilation 2. your apartment doesnt have enough ventilation 3. you should have flipped mattress every 15 days 4. you should wash bed cover every 15 days 5. you are living in damp place 6. I have seen worse and this is nothing, you can dry, clean and sleep ... and so on. My question was simple, even if i would have flipped mattress after 15th day, the fungus/mold would have been there and my apartment or bed is not so damp or without air ventilation that within first 15 days the fungus or mold grew on king futon mattress, if it was so then why it didn't grew on ANY of other mattresses or items in my apartment in last 5 years? On same note, do note that King futon is a warehouse!!! She kept on repeating same thing "If i accept i would have to throw this and loose all ~$300" and "when you left this place with mattress, fungus/mold wasn't there" .... I simply didnt understand why she doesn't get that even for me this will be complete trash of ~$300 and how on earth will she or myself miss the fungus/mold when we bought, its simple that it was present when i bought but it wasn't visible? But as a shrewd business women, she didn't accept it was manufacturing defect as she would have to replace it. Had it been after 2-3 months then I would have readily accepted fault on my end but these fungus/mold in 15 days ...... no way its my habitat, it was a manufacturing defect!!! Anyways, I learned it hard way ... "everything that is cheaper is not always good!". With other stores, around same price or ~100 more at least we have 30-90 days warranty. I am not giving 1 star for the mattress or its price but for the VALUE king futon gives to its customer over their business and also the fact there is no option as NO STAR! This was not even a case where they have to go over the line and serve customer!!! read more

King Futon - Fungus/Mold under the bed on a metal bed frame (mesh for air ventilation) in just 30 days!! - Furniture Stores Near Me - San Jose, California

See all

We have been their customer for 5 years, 2 beds , 4 night stands , and also sent our friends here. They were great a while back. However something isn't right anymore. The customer service is horrible. The guy is very rude and not helpful. When we bought a third bed he didn't warn that it doesn't work with adjustable motorized base. He's a businessman and needs to know basic stuff. When we asked to exchange this bed (still boxed) for another in return he was so rude and refused. Nasty nasty guy. I think his wife Christine is good but this guy needs to be fired. read more

BE AWARE! don't get fooled by this people. We went there cause one of our friend recommended. IT's MY WORST EXPERIENCE IN USA so far after living here for 15 years. I would not give them any star. We bought firm mattress from them. It came a plastic wrap and smelled like SHITT. I am very allergic to smells. They told me it will go away in 2 weeks but before that I was sick and had to go emergency cause I couldn't BREATH. Their mattress smells like shit. YOU DON"T WANT TO BUY ANYTHING FROM THEM. NO CUSTOMER SERVICE. Once you purchase, you are done, there is no return or exchange policy. ALL they want is MONEY. DON"T WASTE YOUR MONEY like I did. It's my huge mistake to GO there. read more

Called 3 days in a row and the lady kept me waiting saying she will call me back. I am a regular customer but she didnt even recognize me and suddenly became rude.This exeprience scared me. Made me feel like she dont want Business. She doesnt know how to keep regular customers because she knows she will get more customers. Owners attitude is pretty shitty. One day she is very good and next time she may be worse. Stay away read more

Christina is hilarious, lets put it this way... she's very direct and is honest. I love that aspect of a sales person as she was never trying to upsell me and maintained in my budget. Let me tell you first and last that she has the BEST BEST BEST prices in the Bay. This woman does not take a huge mark up and honestly I should have not wasted 2 weeks of shopping around until I found her. The only downside is that the showroom and warehouse is really old. The product she has is the best quality for the price and what I walked out with for $1000 including shipping and installation was highway robbery. Christina has been in the business for a long time, she will give you the best price hands down, I will refer any of my friends or family on a budget who want to fill their place up to this woman as she was on point. Thank you King Futon my deprived condo is finally looking like something the brochure asked it to be. 5 stars hands down! King Futon will run people out of business LOL read more

Bought new furnitures for my home and quality of goods is good as well. On time delivery and damaged goods were replaced as well. Shop might not be flashy but price cannot be beaten by anyone in the Bay Area read more

Unbeatable prices and very friendly service! This aint Macy's people, it's a hole in the wall discount shop for futons. You can also order furniture from catalogs at prices that rival Ikea, except for real wood furniture. Jo Bob says: check it out! read more

Christina and her employees are really good people who run an honest business. I bought a futon here last week and they couldn't have been nicer. They carried the stuff out to the car for me and even hooked it up when I needed some longer screws (the manufacturer put the wrong size ones in, it would seem) with no hassles. Their store/warehouse is kind of dumpy looking, but the prices reflect the low overhead - and those are pretty darn good. I paid under $400 out the door (inc. tax) for a queen sized futon, mattress (8 inch - I upgraded), and custom futon cover - plus its a lot nicer than the IKEA futons I've seen. read more

Like 99% of the furnitures stores around here, they are distributors for catalog furniture, such as coaster, acme, alpine furniture. The gal, Christine who runs this joint is super nice. You cannot find a better deal. There is no need to bargain or negotiate, because the prices are so damn great. The showroom is lacking, and this place is strictly a place to put in an order and pick up later. Delivery too for a small fee. Her customer service is top notch. Buy here, Buy local, Support our local businesses. read more

One of the best businesses in the Bay Area. They are a face to face operation, so don't expect email responses or the phones to get answered. The bottom line is that you will get a good deal if they have the furniture that you want. If you've never been you might look a few times for a furniture store. The biggest hint that you're at King Futon is that there's a small canvas sign saying "King Futon". My reaction was : "Oh shit, this is a furniture store?" It will take a while to figure out if you want to buy from this place or not but you'll soon realize that their price can't be beat. Sure you can pay $3,000 from some fancy designer place but you can get a couch here for $500. With the $3K couch, you'll want to keep it Forever! (or as long as possible). With the $500 couch, you can change the couch every x number of years and not be bored with your furniture. At least that what I told myself. The owners are a wonderful couple who are hard working and dedicated to their customers. If you're lucky then you might get to hear a bit more about who they are. read more

We had the most pleasant shopping experience at King futon. The place is a no frill establishment that gets the most rock bottom prices around in the valley. We shopped around 5-6 furniture stores and everywhere the prices were higher than King's Futon. We ended up getting a King size bed, chest, two night stands at this place, and easily saved at least $300 over the next cheapest store. We ordered off the Coaster's catalog and the furniture was delivery at our home, 4 days later, unpacked and assembled to our utmost satisfaction. Tip: One down side is that their in-store displays are very limited, so you have to go to 5 other stores, hoping you find the furniture that you really want to order. Kristina is awesome, we troubled her so many times changing furniture model, and she was spectacular in waiting for our final decision. Very friendly, a little talkative, but very friendly :) in the end she even recognized our voices over the phone, which was nice personal touch, given that she might be talking to at least 50 people a day. Another favor she pulled for us was to call us over when one customer ordered a bed similar to ours, so that we could see what we would be getting. With service like that count me as a customer for life... read more

We have been looking for a Queen platform bed for a while. We searched through many futon stores around the Bay Area, but the price was always too high. But after reading the reviews, we drove to King Futon and WOW. What a find. They definitely keep their operating budget low. The "store" is next to the warehouse. Christina was extremely helpful and did not hassle or pressure us to buy. We ordered our bed last week and it arrived today. The delivery was made right after they received the shipment on the same day. It was very nice of them to do so. The bed was nicely and quickly set up. The delivery man even helped us set up the entire bed and took away all the trash. I would certainly buy more furniture set from King Futon and recommend my friends and family to do so!! read more

If you are looking for using a furniture for not more than 2 years then buy it from King Futon because it will turn out so bad that after 2 years you will not even be able to sell it on craiglist. We bought a sofa/recliner 2 years back and it was bonded leather coaster recliner. We spent close to $550+shipping on it and now the so called leather is coming out from seats making it look so ugly that we cannot even sell it on craigslist. I regret I should have spent $200 more and got a good one from other store. Buying it from King Futon was a big mistake as they are not doing anything about it. read more

I found this place quite easily. I was prepared for a "hole in the wall" so not surprised. The matresses were what i was expecting and the person helping me never tried to upsell or hide anything. All over a good experience. Only con i felt was that the mattreses that were laid out to try looked very dirty. I was feeling a little uncomfortable lying down on them as you have to do before you BUY a mattress. They may benefit by changing the display ones to look newer /cleaner. read more

This is a great place to buy quality furniture at a low price. They sell all kinds of furniture besides futons. The lady who runs the store is very friendly and always gives good advice to customers. She cares about customers getting value for money. If you are new to buying furniture and don't want to end up paying a lot of money for junk, I recommend you go to this place. read more

Prices are great and delivery is quick. I bought a futon and a recliner from them which seems to hold up pretty well. My only grouse is that you have to order from a catalog so you don't see/sit on what you buy until it get home. read more

We first came here looking for bookcases and an office desk. They had one type of bookcase with 6 different finishes to choose from. Same goes for the office desk. The prices for those were the best. I would say it's comparable to Ikea but better quality. I wasn't very picky with the type of bookcase and office desk I wanted so I didn't mind that their showroom was very limited. However, if you are looking for a bedroom or dining set, it might be good to go to the bigger furniture stores first, see it in person and then come here and buy it for much cheaper. Christina is very friendly and easy to do business with. She called me on the day of delivery to confirm what time I should expect the delivery guy. Delivery man was prompt and friendly. We came back a few months later to purchase a futon. Again, they had the best price and great customer service. If you are interested in Coaster furniture, this is the place to go. read more

I saw reviews on Yelp and got reference from a few friends. It cannot get any better. Excellent customer service, great prices, Lots of variety and on time delivery. I saw bunch of repeat customers walking into the store while I was browsing for stuff and surprisingly Christina (Owner) knew them all by name !! I ordered on Friday and got delivery on Monday, 4 days before commitment :) They do not deserve any less than 5 stars. Would highly recommend to anyone who wants to buy any sort of furniture. read more

We bought furniture from king futon 4 years ago. The quality of the product is very cheap and not at all reliable. We bought coffee table, dining table and bed frame. Coffee table and dining table are broken already. Bed frame is not at all sturdy read more