My review for this place is twofold…read more The showroom is beautiful, with a great selection to choose from. Our experience with Polina was excellent, she was friendly, kind, and very helpful in guiding us through our tile selection. Where things fell short was communication and delivery...especially disappointing as this was our first time shopping here. When we placed our order, we specifically asked if the product was in stock and were told that it was. After we paid and left, we received a call saying the product was actually not in stock and would take about a week. Frustrating, but what made it worse was the response we got when we followed up. We spoke with Glenn and explained that had we known, we might have gone elsewhere. His response was essentially that we were free to do so. Having worked in customer service for over 10 years, I found that surprising and disappointing...there was no effort to retain our business or make things right. We decided to continue with the order since we had already paid. Fast forward about two weeks, and we hadn't received any updates. I called to check in and was told the shipment was still in transit and might arrive by the end of the day. I asked to speak with a manager, and Glenn called me back. To his credit, he acknowledged the earlier interaction and apologized for the delay, but there was still a lack of proactive communication or effort to improve the experience...especially considering we had already, made multiple trips for payment and a partial pickup. Ironically, I received a call just before closing that the rest of the shipment had arrived and would be ready for pickup the next day...but only after I had reached out first. I would still recommend this place for the showroom, selection, and the help we received from Polina. Just be aware that the follow-through and communication may not match that initial experience.

The showroom is beautiful and the gal that helped me was wonderful. However, I spent a lot on tile…read moreand had ONE box I wanted to return. My installer was running behind and didn't pick up the order for a couple weeks. I called today and was told I could not return the box since it was one week past the ORDER date. Please keep in mind if you wish to proceed.

I highly recommend City Tiles and Cabinets. We hired them for a full kitchen plus wine bar…read morecountertop and backsplash installation, and the experience was flawless from start to finish. The craftsmanship is stunning. Javier solved a major layout challenge by figuring out how to effectively utilize our peninsula to maximize my desired space, and the edges he created look incredibly sleek and polished. What truly sets them apart, however, is their integrity. A week after the job was finished, we realized our range wouldn't slide into the space. I called Nima to ask for help, and without hesitation, he sent the team back the very next day. Javier shaved down the quartz edges beautifully, and now everything fits perfectly. If you want a team that is responsive, professional, and skillful call Nima!

Al and his team are helpful and honest. Not all of the tile places around here are. Pricing is…read morecompetitive and selection is great.

The customer service was exceptional. Jeremy went over and beyond …read more I was adding more cabinets to my kitchen and looked everywhere for matching knobs . I must have visited over 10 different hardware stores . No one had them . Then I found Rok . They have the greatest selection of hardware and they had the exact same knobs I needed . I was very happy. This will be my store to go to for my future remodels .

They offered me great, competitive deals on cabinetry hardware for my kitchen and several bathrooms…read moreand provided fast, reliable service. Thank you!

Amazing costumer service, Rep Adrian welcome us with a…read moregreat smile our 1st time here, and my dad and mom were super satisfied with the recommendation and professionalism We definitely recommend it if your on a mission remodeling your kitchen great selection and great job with welcoming us and costumer service.

This was my second experience collaborating with Elite…read moreStone, I worked alongside Veronica in Ontario. I was impressed with their exceptional performance. Subsequently, I had the opportunity to work with Adrian Granados in Santa Ana. Both individuals demonstrated remarkable sales acumen, consistently returning phone calls and texts promptly. The showroom offers a diverse selection of porcelain and quartz options for customers to explore.

*** 2025 review #13 ***…read more The contractor we hired recommended this store for their selection of vanity for our guest bathroom renovation. It was also located right next to the tiles store, so it was a super convenient. We had a quick shopping experience since it was close to closing time and we didn't want to make the 1+ hour drive again another day. We found the vanity we both love in a pretty midnight blue color, that we confirmed is available to order in brushed nickel hardware. That was a 5-star experience... but unfortunately everything from there went downhill. Anthony from the tiles store was our main contact to write up our order including this vanity (same owner for both stores). When our contractor finally was ready for us to pay for the order, we received the invoice that included a $350 delivery fee! Plus a mandatory California "energy surcharge" that's calculated as a % of order. We decided for $350 we can pick up ourselves. Scheduled pickup. Showed up with invoice, confirmed vanity with brushed nickel hardware. Drove around to loading/pickup. Again confirmed brushed nickel hardware. Opened sealed box to check countertop has no crack. Drove slowly back home with the heavy load. The next day, contractor's crew installed the vanity: with wrong hardware AND the color was just not right. I just got a call that "the wrong hardware was given to us" -- GOLD instead of brushed nickel. Our contractor reassured us that he will take care of it, he knows the owner, "no problem, Lily" ...... One month later... still nothing. Contractor forgot and didn't handle it but told us instead "the store didn't get back to him." By that time there were TONS of issues going on with the nightmare bathroom project that was going on 2+ months. The store now claims the hardware is NOT available in brushed nickel but we can pick from a bunch of hardware options that they will mail out to us instead, with no extra charges. We picked the one that's closest to the look and feel of the original hardware. They first claimed it was not available in the size we needed for our vanity. But that was apparently just another excuse (read on... later it turned into "it's too expensive/an upgrade we can't give you") We had to send them (supposedly the expert people working at this store) specs and pictures to show them that the hardware we picked had THREE sets of holes and it DOES fit our vanity. No apologies whatsoever, after WE had to spend more time in this. We were assured (again) that they will mail us the new hardware asap. 3 weeks later... still nothing! I've been patient enough. By now the nightmare bathroom project was wrapping up.... 10+ weeks, unbelievable! Lots of problems were out of our control, but this hardware issue is the one thing I can so something about. I got on the phone and escalated this "mistake order" and was then told "we cannot give you the hardware you picked because it would be an upgrade" I immediately sent AP stone countertops ALL the proofs showing a trail of paperwork from order confirmation, texts, pickup receipt, etc. and called them out on this failure of customer service. They grudgingly then agreed to mail out the hardware replacement we needed. What started as "great customer service" apparently only lasted up until we paid the invoice in FULL before pickup. Super disappointed in how they handled their mistakes, pointing fingers at each other, and putting us through unnecessary stress. Do not recommend dealing with such unprofessional salesmen. A straightforward vanity purchase turned into a whole nightmare and cost us a lot of wasted time and uncalled for frustration and stress. We will never trust a contractor referral, no matter how much we trusted that contractor... without doing our own due diligence and research for other customer reviews and satisfaction. Lesson learnt. PS: be aware that you may or may not get the color of the vanity you choose. Ours was a much DARKER blue than the vanity on display in their showroom.

Luxe Cabinets provided all the cabinets and shelves for my ADU and they came out great. The…read morequality, finish, and fit are all on point, and they really elevated the space. Randy was awesome to work with -- communicative, professional, and super helpful throughout the process. Everything was smooth from start to finish. Definitely recommend Luxe Cabinets. Thanks Randy!

We purchased our cabinets and countertops here and have been so pleased! The cabinets are great…read morequality and the care and customer service we have received from working with William is top knotch! He is incredibly patient and answered all of our questions and helped come up with solutions for our specific needs. He was able to render a mockup of the design quickly and got us scheduled and job completed in a more than reasonable time frame! We were impressed with our installers showing up on time and very skilled. Highly recommend for kitchen remodel!

Staff were amazing to explain & cool with the different types of design. Got the best marbel I can…read moreget for my family. Feel welcomed from start to leaving out.

I am so grateful to have discovered Elite Cabinets on Yelp, and I had an outstanding experience…read morewith Elie Kfoury, the owner. The work that was done was a complete replacement of the kitchen, with new tile, countertops, cabinets, and appliances, and a remodel of two bathrooms, with new cabinets and countertops, and a custom tile shower. In addition, beautiful custom cabinets were built for an entertainment center and unique cupboards in the dining room, and special wood doors were designed for the bedroom and laundry closets. All work was done by Elie and his team, which included new flooring and baseboards, painting, and new lighting. Elie was always available by phone, text, or email, and he was especially helpful for me as I was out of town for the project, and he sent me weekly updates and videos. In addition, the work expenses were itemized and were followed exactly, except for a few change orders that he and I both approved, so there were no unexpected expenses. I most definitely highly recommend Elie and Elite Cabinets.

Elie and his team have been remodeling our home and our friend's homes since we bought our home 13…read moreyears ago. 13 years later it was time for a refresh and of course we had to go with Elie again! He's incredibly easy to work with, efficient, and does amazing quality work. We went on vacation for 1 week and within 1 week he completed a kitchen remodel and custom cabinets on our stairs, built a new fireplace mantel, and even took down a wall. We basically came home to a new home. Just amazing!! He's a busy guy but you easily see why. We couldn't be happier.

What an amazing show room ! Eve our designer was extremely detailed and great to collaborate with!…read moreI highly recommend!

This review is way over due. We had our kitchen redone end of 2021. We purchased our cabinets from…read morehere. They are high quality and beautiful. We are very pleased. Looks as good as many custom kitchens I have seen. And Eva was the designer/sales rep who literally held our hands through the entire process. She double checked our measurements made wise design suggestions - just made the whole design process easier and efficient. Eva knows her stuff and is a gem to work with. My husband and I are very picky - so a good review coming from us means something.