So I've gone to this nail salon a few times, and I'm always welcomed warmly and everyone is always helpful. Unfortunately I think my most recent experience was enough to make me leave a negative review, which I hate doing...but if I can save anyone from what I just went through then I'll do it. I came in for a fill on my acrylic set of ombré pink and white...which I got done at this same salon prior. The manager at the front brought the pink powder to the woman doing my nails. As she was putting the pink over the white, I noticed you could see right through it. I brought it up to the woman doing my nails and she agreed, and took off what she had done (5 nails or so at this point). She picked a different pink herself, same thing. We repeated this step of taking off my nails and starting from scratch. Noticeably irritated, the woman is trying her best to be quick but ends up cutting me with her tool. Awkward. I tell her I'd like to stop. I can tell she really wanted to make it right and I thought okay maybe it's the product she's using...because the shape and thickness is what I asked for but the pink is just translucent against the white. So I tell her I can come back but I just got off work and I was still in my work clothes, I need to let my dog out etc. as I was not expecting to be here for as long as I was at this point. In hindsight I should've just got to a different salon but instead I went home, changed clothes and came back for them to take off the set AGAIN and fix it. (I also decide to get a pedicure since my nails would be soaking for a while) The woman apologized and apologized and I reassured her that mistakes happen and I appreciated her trying to make it right. But as she starts doing this final new set of nails I'm noticing it's not ombré at all....it's probably the worst I've ever seen my nails look. I ask her 'you're doing ombré right?' And her response is 'yeah that's why you see 2 colors' well I'm sorry for asking but I'm on my 3rd new set of nails in 2 hours and they look horrible so what am I suppose to do?! At the end she asks me if I like it and I told her thank you for trying but this is not okay. I get to the counter and tell the manager that I'm more than happy to pay for the pedicure but with my nail beds sore and bleeding at this point, I'm not comfortable paying for the nails. He says okay and gives me 10% off.....I said sir...no, I'm not comfortable with paying for these nails. He says okay and makes it 25% off... and I said no I'm not paying for this...again awkward. I'm still willing to tip her for trying but you can't honestly expect me to walk around with nails like this. And my nail beds are too shredded at this point to even go get them fixed. He asks me 'so you're really not wanting to pay for this?' NO SIR IM NOT....what is happening?! He then makes my tab about $40 (for the pedicure I'm assuming) which I tip 20% on for the man who did my pedicure and hand him cash to give to the woman who butchered my nails for a tip ($13)...but spent time on none the less. Bottom line, I absolutely should not have to ask several times to be taken care of as a customer. Anyone with sense would've taken one look at these nails and made sure it was taken care of. It was a terrible way of handling the situation. And even though this woman tried her best, this was clearly not something she knew how to do. I was not asking for a lot. And given how they looked before, I know at lease one technician knows how to do ombré bc that's what I got before. I'm just so disappointed and my nails feel like they've been put through an actual blender....so there's that. read more