Loved the selection and the QUALITY! Everywhere I go the…read moreproduct has been outside and usually needs to be cleaned. I was helped by Moni and she was able to direct me in the right direction on what i needed. I'll be sure to come back.

Bad service starts from the top in which case would be the owner Masoud Ladjevardian. Definitely…read morenot a business man or someone who would know anything about customer service. I bought a few slaps of stone and during installation one was cracked and when I went to purchase another one he was asking twice the amount i had originally paid, claiming that he gave me the wrong stone to begin with and i have to pay the higher price due to their mistakes !! He delayed my construction work by a week trying to decide whether or not he would honor his original price. He actually sent two of his managers, Grezelda and Eric, over my place to inspect the stone .. they are not any better than the owner in regards to customer service and calling back as they say they will. Cheap owner with poor customer service all around !!!

Sebastian was a helpful guide through the slabs. I appreciated the large selection and covered area.read more

30% restocking fee ? $10 handling charge ?…read more $2.99 asf for simple subway tile ? You produce is 1/2 the price at Home Depot . Your own product is less expensive at another store ? Some thing for your simple shower floors ? There is no way I would send my clients there to over pay . I guess Home Depot , floor and decore it is !

All I can say is wow. Very helpful, you can get some great ideas for kitchen countertops. Visited…read moreon the recommendation of a kitchen remodeler. Diego asked us for a photo of our kitchen flooring since we are not changing it. He found granite countertops that complemented the color. Huge slabs of quartz countertops in the warehouse to give you a better idea of what your kitchen will look like. We were also offered a small sample to take with us.

Beware of this supplier. We purchased 3 white quartz slabs (~$3200) from Hilltop Granite for a…read morekitchen and bathroom remodeling project. The slabs began to discolor drastically after 2-4 weeks of use. This is due to a manufacturing defect where 'micropits' exist in the slabs due to resin not being fully impregnated in the slab, allowing bacteria to grow and debris to accumulate. It look months of repeatedly contacting Hilltop to get them to come view the issue. Once there, the Hilltop manager in Houston acknowledged the defect (because this slab was made on their "cheap Chinese machine"-- his exact quote), but stated 'they offer no warranties or guarantees' for their products and attempted to shift responsibility to the fabricator who installed the slabs. Repair is not possible and both the slabs and attached tile backsplashes need to be removed and replaced. Hilltop's solution was to offer a free slab and leave us with the cost of removing and replacing everything else. Eg: leave us paying 70% of the cost to solve the problem caused by their defective material. We tried to go through Better Business Bureau to resolve the issue, they refused to resolve. We have now had your file a legal case against them to try to get a fair resolution.

We finally purchased our beautiful quartzite slabs after visiting Terra at least 5 times over the…read morepast year. The construction delays prevented us from purchasing sooner. Each time I visited, Sam or Mike were happy to help even though we weren't ready to pull the trigger on a purchase. Building a home is a stressful process and every interaction is critical to the psyche. Thank you to Terra team for your patience with us as we visited and revisited. They also followed through with their promises to call us when a new batch of quartzite arrived. We were pleasantly surprised to get a text from Sam after the latest shipment arrived at the port and got a play-by-play of where the container was. We even got a text of what the slabs looked like as to not waste another trip! The selection of slabs is on point. We don't need a dizzying array of selections, just quality stones with reasonable prices, and Terra delivers in this department. We are very picky folks because we wanted a marble-look without the marble maintenance. Somehow Terra managed to find the quarry that had the slabs and we are happy campers!

Terrible place. Terra agreed to put slabs on hold a few days so my installer could do measurements…read more I called Terra and said I was coming the next day to purchase. On the drive there they told me they sold what they agreed to hold to someone else because they had cash.

Quoted $430. Charged $490 when I show up. Someone stood on…read morethe wood and stained the boards. HH claimed it would just sand out. It did not. Big attitude from manager, no compensation for time, delivery or taking a day off since they aren't open on weekends. Replacement showed up strapped down to keep another customer order safe from the rain on open truck bed. Mine is warped. It's hard to warp hard maple. I ask for refund. Big drama from manager because I wouldn't let him try a 3rd time. Sorry, I have a job. It's not to wait for Houston Hardwoods to do theirs. The 2nd table was beautiful. A real shame it was wrecked in delivery. For over $600 I can just get a walnut table online and without the drama.

Houston Hardwoods has a wide selection of hardwoods. I am looking for beech today and have struck…read moreout, but I can't find beech anywhere for some reason. I like this place though because its earthy atmosphere, this is not a place that adds cost to facade. If your project needs hardwoods for Alder to Walnut then try this place!

IMHO, the level of service you receive will be in proportion to what you will spend…read more We dropped by looking for kitchen backsplash ideas. All of the folks who work here sit at a table on their phones, mostly men. I was asked what I was looking for. They had the young female help us for a bit and then had her help the next customer who walked in the door before she was done with us. At least we left with ideas, but no free sample (which was offered). I have never been so pissed-off with this level of service. Keystone will never receive a dollar from me and I have had several tile projects over the years. One star for the selection offered and one star for the girl who helped us.

I wanted to apologize for a bad review I posted last week about Keystone. I was wrong. Fatih took…read moretime to meet me at the site & explain what I had misunderstood. Fatih was calm & was able to show me what I had wrong in a non-condescending manner. I really appreciate his professionalism & will always call him for my material. THANKS AGAIN FATIH!

Excellent customer service and very very good selection of porcelain and other tiles for floor and…read morewall.

I liked the layout of the place and the tiles offered, but we wandered around for 5-10 min. and…read moredidn't get any acknowledgement. Then when we saw something we liked and had questions, we couldn't catch anyone's eye/attention...so we left. More staff on a weekend might help.

It's a large building with not much inside to see. All their stone slabs are kept outside. When I…read morewalked in the staff greeted me but not friendly at all. They said slabs are outside so I went outside and only could see the little bit In The front so they don't have much to see...

Wont ever go there again. Came all the way from Wharton to select marble and granite for our new…read morehome and the person who was supposed to help us ( Marianni) did not. Very snarky and not at all helpful. We were shown into a large warehouse and given very basic information about prices and left to search ourselves. There were heavy machines lifting different pieces of tile and no one to watch out for customers .