Disorganized front staff and intake process. Seems like a combo of apathy and lack of training…read more Went in for a foot injury and received a referral for approved X-Ray locations. Unfortunately, the form was at least 3 years out of date so many locations were closed and/or didn't provide X Rays. After driving to several locations that were listed on their form, we eventually decided to go to an urgent care that had an on-site X Ray facility. With some basic administrative staff training and updates, Palm Desert Urgent Care could get up to speed and provide a standard of care that customers expect.

Dr Abejar and staff always provide great care for their patients. Thank you for taking such great…read morecare of me.

Horrible Place. They are only about Money; they could care less about the people they are serving…read more They wanted me to pay a $6,000 co pay for my deviated septum surgery. Up front, the day before my surgery. I asked to set up a payment plan, and they refused. They said either I pay the $6,000 or cancel the much-needed surgery. It's okay, I just won't breathe... Only Rich people get care. Not the middle class... what do I pay for insurance for?

I have had four surgical procedures here in the last two months and several procedures here over…read morethe last few years. Up until today I gave this facility high marks. The "Good"- most of the nursing staff are excellent! My only suggestion to one of the nurses, when a patient is using a medical device to walk /stand and is there for a procedure to help reduce pain, allow them to sit down instead of asking them to stand in a hallway to answer numerous confidential health questions & sign numerous forms/consents. Consideration of your patient's comfort is what CARE is at its essence. The "bad"- Reception. I signed in upon entering the facility on the computer at front desk. No greeting. After waiting in reception for just short of an hour I went up to one of the three individuals working there to ask about the reason for delay. She seemed surprised I was there (as if she had no idea) and told me she would get my paperwork together "right away." She did so. After completing all signatures she told me to have a seat. About ten minutes later she yells out my name from reception desk and states " I need your copay." Side note- When I was at the facility two weeks prior for another procedure the male receptionist (sorry I don't have his name but he is the only man working there as a receptionist) accidentally charged me two copays. I did not make a big deal out of it and I offered to leave it on file as a credit to pay for today's co-pay. I went back up to the reception desk. I explained the situation and reminded the male receptionist of the incident. He asked if I had a receipt. I told him I could produce one from my cc app. He then seemed to remember me and stated "oh yes, that credit was used for today's copay." I then asked " well then why is the young lady standing next to you asking for a copay." They started talking to each other and walked away. I have worked in healthcare for over 33 years. Three strong recommendations to the receptionist working at El Mirador Surgery Center: 1) Try and greet clients and acknowledge arrival within the first 1/2 hour AFTER their arrival time and try and update them when there are significant delays 2) Learn to say " I'm sorry" and admit an oversight when you've made one. 3) Communicate w your co workers so you present like a unified team instead of communicating conflicting information to a patient while you are standing right next to each other. Signed an RN that KNOWS we can do better. Thank you.

I switched to Indus Medical Associates a while back due to countless horror stories before finding…read moreMeagan Beavers, NP. She's thorough, at tentative, and listens to everything and doesn't miss a thing. Later I found out that her associate Jannelle, who had taken care of my daughter years prior, was with the group also. Now my entire family comes to Indus. A few times now myself included, our family has had some scary moments, and Meagan Beavers has found the calm through the stormy Waters.

Visited Jeffrey Hong, MD, at Indus Medical Associate, Bob Hope Dr., Rancho Mirage, CA for a rash…read moreover 45 days. He prescribed three antibiotics, photographed my rash on my stomach and chest, and provided clear, rational advice. The rash is painful, possibly caused by a critter bite at night in the hot desert. It resembles severe acne but isn't; Gold Bond helps ease the pain. The doctor was professional, caring, and attentive to my specific issue. I believe Jeffrey was born to be a doctor. I rate his professionalism a 10 out of 10. I appreciate his skill, focus, and compassion--his genuine desire to help others truly shows in his professional concentration.