Great job! And helped me when I locked my keys in my car! A big thank you for doing that

These guys are outrageously expensive. I have had them out 3 times. First and second time nothing got repaired and I had to pay over $1,000. 3rd time they said I needed a compressor and it would be 5k to replace it, I only spent 2k on the freezer new. I found the compressor online for $600 new. I bought the part and unfortunately had them install it. Should of been a 1-2 hour job but James the technician dragged it out for 4 hours and I was charged $1,200. I told them that was outrageous and didn't want to sign it. James told me my signature was just to verify he had to add freon and he was there. They sent me the bill with my signature and told me I already agreed to pay it. Pretty shady in my mind. I would buy a new freezer before I ever let these guys on my property again. It would be much cheaper. read more

The team at Major Heating has been working in our home for nearly five years, and we could not be happier with every team member's level of service and professionalism. This past month, our boiler went out in the middle of extremely frigid temperatures. They were at the house immediately, gave us a (very fair) quote for both the labor and the replacement and spent the entire weekend getting us up and running. There were some challenges with our system and a member of their team was here until almost 11 p.m. both nights trying to fix it. In addition, four team members showed up on Monday to make sure it was fully operational. We could not say enough good things about Major. read more

I got stuck in Texas with a medical emergency and had my water heater give out and start leaking. The Folks at Major Heating & Air were amazing as far as assisting me to get this problem fixed. They showed up the day I called, assessed the problem, and gave me an estimate that was far more reasonable than any other I had received. They then immediately started to fix the problem the same day and finished the next day. The people that I dealt with from their technician, to their office team, were all incredibly efficient and friendly and made the entire experience an easy issue to deal with. Basically, they made my life much easier because of their professionalism and work ethic. I highly recommend them for any of your upcoming jobs. read more

Oh, how the mighty have fallen! It is with a heavy heart that I write this negative review. And I would guess that if you look through the list of reviews here you will see that the preponderance of the good reviews are longer ago. I believe this WAS a very good company. Those days are gone. They installed 3 furnaces for me over a period of about 5 years, the first I shopped heavily and found them to provide not only the lowest bid, but that bid included the best furnace of all offered. They did a very professional job and I hired them without shopping the other 2 when the time came. Those jobs were not priced as competitively, but they were still very reasonable. Now we come to a couple of years ago when, in succession, two of the furnaces had problems. The technicians who serviced them were great and each indicated that it was warranty work, but then the office billed me $200+ on one occasion and $550+ on another. I finally had to call Jack Major to complain, and he refunded me, but a lot of relationship damage was done. At his behest I called Jack again when the first furnace we bought began having problems. He had his staff call me back (so much for direct access) and they told me they'd had a lot of turnover and I wouldn't be having those problems again. They sent out a very nice, but likely inexperienced technician. She spent 4 hours determining that the various furnaces worked together the way that I told her when she walked in the door and then another 2 diagnosing the problem. The charge for those diagnostics: $1350 plus a $135 trip charge! Outrageous. She showed up the next day with neither phone call or email estimate from the office, as promised. Included in her bill this day was a furnace part that was listed, in parenthesis, at $650. The charge to me: $1202. "Huh?", I said. The difference, she told me, was taxes and other things. $552 dollars of taxes and other things! What in the world are the other things? I asked her if they were charging me not only a $135 trip charge, labor at $150 an hour (turns out the tech has less than 3 years experience) and a HUGE markup on the part. Long story short, yes. I think Jack has lost control of his company, and that is a shame. read more

I've been using Major for a while. They've always done great work. They are honest and charge a reasonable price. Aaron did a great job yesterday. read more

Unbelievable experience. 3 visits during the spring to get a swamp cooler started up for the summer, leaving the property without cooling for over a month. Promised a discount on a thermostat replacement to compensate, and am getting the run around from the company now. Truly, truly awful experience with this company - strongly recommend avoiding. read more

Donie came over yesterday and assessed my boiler. Said a part a different firm said needed to be replaced just needed a bit of corrosion to be buffed out as it was cosmetic only. He also handled a couple other minor issues. Great guy! Very knowledgable and friendly. I appreciated not having to replace the part!! Great people all around. Thank you! read more

Very poor customer service and left me high and dry. Heat in my residence wouldn't work so paid Major $90 for a tech visit. Diagnosis was that I needed a new custom retrofit thermostat at around $1100, so I wanted to submit the repair as a claim to my home systems warranty. Major's office staff initially said they'd gladly prepare a detailed estimate and wrote a brief letter I could submit to my warranty provider. However, after numerous phone calls and several empty promises by office staff over three weeks, they failed to perform. As a result, my warranty claim was cancelled and will likely be denied as a pre-exiating co edition if I try to resubmit it later on. Thernostat still not fixed. Numerous other reviews share similar stories of Major leaving them hanging; do yourself a favor and look elsewhere. read more

Terrible company ,try to sell a new system anytime you call them.

Major Heating and Air sent a representative out to look at our situation and write up a quote in October 2020. Even though we followed up with him on several occasions, two months later we never received a quote. At this point, we will find something who wants to do the job to help us. read more

We had some ducting needing to be moved as a part of a remodel. The company sent someone out to look at the job very quickly and we received a bid for the job almost immediately. We called to schedule a week later and were told we had to email them to accept the bid. We emailed them and got no response. We called again a few days later and were told to talk to the estimator (Jerry) to schedule and so we left a message on his direct voicemail. Again no response. We called multiple more times and the receptionist told us "he's planning to start you this week" then radio silence. Call again after "this week" has come and gone, and receptionist says "he is going to get to you next week" and again no response. The last time we called I asked to speak to Jerry and was bounced to three different people, none of whom would connect me to him and gave me the same "he's going to try to get to you next week." We ultimately went with another company who didn't give us the runaround and waste WEEKS of our time and delay our project. read more

On simple service call to fix the heating system which turned into continuous hassles and making payments for $3k+ over a 4 week period with no heat, waiting on wrong parts ordered and begging to get it fixed. No customer care from home office and no clue what the field team is doing or charging you. After all that I had to start over with new company to actually get it fixed and then month later I was sent additional bogus invoices to add insult to injury thus my posting. Do yourself a big favor steer clear of major. No stars. read more

11 Hours to replace a gas valve, electronic ignitor and low water safety on my boiler, it adds up fast @ the hourly bill rate. On the 11th hour the boiler was still in-operable, unavailable parts, I asked the tech to leave and had the boiler up and running, making hot water by the end of the day. Had I not asked the tech to leave bill would have been over 3K. read more

Be careful with these guys. I have a property manager who called these guys when the air conditioning started blowing warm in a townhouse. They came out and said it needed to be replaced and gave a bid of $4,818.77 to fix it. I asked the property manager to call another repair guy I have used and he charged less than $300 to repair the issue. read more

Absolutely amazing service. Our heater went out, they had somebody come immediately, fix furnace, and installed a new thermostat in no time. I'm a renter, but my landlord said to pretty much blank-check the repair, and they were very honest, and did their best still to save us $$ on the repair at every turn. They were done with everything within an hour. Would recommend to anybody! read more

Called with no heat over a weekend. Prompt and courteous reply. Told no one could come out until Tues but they made it happen same day. Very prompt perineal and efficient service. No one better. Call them read more

I have used Major Heating for several repairs over many years. Every tech that has been here has been punctual and professional. Well, it finally happened, I needed to actually replace my 25 year old furnace. Of course, I used Major for the replacement furnace. The installer, David, was not only punctual, but early. David and his team worked hard throughout the day to ensure I was up and running before the snow started tonight. After finishing the project, David ran through everything that he did and how to properly operate everything. Also, part of the previous piping had been improperly installed leading to a small Carbon Monoxide leak that David caught and addressed w/ new tubing. Tonight we will sleep soundly in a warm house with a properly functioning furnace all thanks to the excellent work and service provided by Major Heating and Air Conditioning. read more

Was told the tech would be by in less than 10 min as he was 'a few blocks away'. He shows up an hour + late, finds the furnace issue fault in less than 2 min (loose wire), then bills me for 1.5 hours of work, stating that they charge for travel time from the last job. He said he had to travel from another city, during rush hour, etc...Totally corrupt system when it comes to billing. The office manager failed to share this info and did not provide a discount as most services charge, once they arrive at a job. I argued the fact that what if the tech didnt show up for 3 hours, would I have been billed for that too? They didint deny that they would. Pretty sure this practice is illegal, especially since it was not explained before, and was lied to about arrival time. read more

Clint was such a great help to me. I called him late afternoon on a Saturday. I have a geothermal heat pump that would not turn on. He walked me through some diagnoses on the phone and he steered me to the probable solution. He spent a long time on the phone until we had it pretty well figured out. If I had hired him or anyone else to get them to my remote location near Westcliffe, it would have been huge dollars. He helped me avoid that, I purchased an inexpensive capacitor, made the switch and am running like new again. He is an instructor for geothermal technicians at a local college. He could not have been more efficient in getting to the problem. read more

This is the second time (11 years between) we've had Major install an evaporative cooler at our home. Their tech Bill did the work this time. He actually came early for the appointment after calling to make sure early was OK with us. He disassembled the old cooler and installed the new one. By the things he did I could tell he was very experienced in his work. His work was professional and his manner congenial and competent. We'd recommend Major without reservation. read more

Major heating is old school, small town, down to earth good solid company! I have an 1896 Victorian that had the original steam boiler in it which they have serviced for years to help me make it last. Unfortunately and just died and they did an amazing job of installing a new efficient beautiful new boiler. I just can't say enough good things about them! read more

These guys are definitely the pro's you need. Knowledgeable, friendly, professional. Great customer service A+++ Highly recommended! read more

They were horrible. Horrible customer service and follow up. They came out to one of my rental properties and then never followed up or even attempted to fix the problem. Just decided to bill me, send invoices to the wrong property and then send me to collections. Very rude and unprofessional. Since then they have lost the contract with condo building which makes sense. read more

Just had them out to service my A/C through a Groupon deal, and I couldn't be happier (which is fare in the world of "home service Groupon deals" especially). The technician (Treavor), was extremely professional and courteous, and took the time to explain everything about our A/C system in our home and let me follow him around asking questions the whole time. He was very up front about the current condition of the system, the services needed, and even some basic maintenance tips I could do myself. It is because of this honesty and dedication to quality service that I will absolutely be using them again in the future. read more

The tech was a gentleman. He came in asked where the heater was and no quicker then 10 minutes he had WARM air blowing. and it has not cut off. Its warm inside. Thank you thank you. They are excellent and getting to you in a timely fashion.. read more