I was informed that Reflections Dental intends to charge me a $250 fee. On Monday, March 30, 2026,…read moreI returned a call from Shabby and clearly stated that I did not want to proceed with scheduling the appointment due to financial reasons at this time. Despite this, I was later notified that I would still be charged $250. I believe this charge is unfair. The office has a stated policy requiring cancellations to be made at least 72 hours in advance. I am confident that I canceled my appointment within the required 72-hour timeframe, and therefore, I should not be subject to any cancellation fee. Given these circumstances, I respectfully request that this charge be reviewed and removed, as it does not align with the business's stated policy.

I came here as a new patient and was extremely disappointed and surprised by the inconsistency of…read morecare. I arrived 15 minutes early and was seen 15 minutes late. As a new patient, I was surprised i wasn't offered a single amenity. Not even for purchase. This was probably one of the biggest let downs I've experienced since it's what they advertised all over instagram. My fiancé went in as a new patient this week and received a variety of complementary services on his new patient visit. Questionable service. Also looking at the responses from this business below they appear disingenuous given the heavy use of AI. Not sure what Yelp's policy is on businesses responding with AI content

I had an appointment on calendar for 6 months. I received a reminder text from the office. It did…read morenot state for me to confirm but did state I should watch a video which I did. I received a phone call and they left a voice message. The voice message stated that I had an appointment and gave the date and time. The person who left the message though and spoke so fast that I couldn't understand the message. I appeared for my appointment on the day and on time after driving 35 min and taking time off work for the appointment only to find out that they had canceled the appointment. They should have sent me a text stating g they canceled it. I didn't get a phone call notifying me either. They could have also sent an email. I do t recommend them. They couldn't fit me in despite the fact that I showed up. The corporate aspect of this rental business is a problem!!! They said they don't have a manager on site. The manager is located in their call center in Folsom. So calls didn't come from the San Ramon office but Folsom. I don't know about anyone else but I get so many telemarketers and scam calls that I don't answer the phone if the call comes from an unknown number. They should be texting and clearly identifying themselves and requesting confirmation by text and not muddying the water by sending a video for people to watch unless they have confirmed if they are expecting g a confirmation.

Worst experience from beginning to the short end. Our insurance changed so I went with what Cigna…read morerecommended . I made my family's accounts online- and even scheduled appointments . I called the number on their website but this is like a cookie cutter branch- you do not have access to to the clinic directly and you will not be able to speak to staff over the phone directly- at least that's what I was told when I called. I wanted to let Smile Dental San Ramon know about my previous dentist so they could request records in advance - and the operator said" We dont let you speak to the staff directly at San Ramon because they are busy seeing patients and we NEVER request previous records!". I never heard that before- and that should have been the first red flag. The first appt from family was hubbies-sent him in during his work day- He rescheduled 2 meetings to get there- and whereas his appointment was 10: 30 am- he arrived at the front desk standing in front of the desk at exactly 10:33 am - 3 minutes late. The secretary said- first you need to fill these forms- so he filled them. Now its 10: 39, and he goes and hands in the form - no one told us or called us to come in earlier- She then , without looking up told my husband - you are now 10 minute late the dentist wont be able to see you.You can wait until everyone has been seen... What just happened? It is not clear what happened!! All we understood is we never wanted to deal with their staff ever again! .....Nasty customer care and service- who cares how good the dentist is if you have to cross this prior to seeing one! Rescheduled entire family to another clinic the same say!

I had some pain under an old crown and saw Dr. Ryan…read more He did a great job keeping me numb - I didn't feel a thing! And answered a ton of my questions along the way. Highly recommend L&S for all dentistry needs!

The team is always very kind and helpful. It's very much a patient-centered office and all the…read morehygienists and doctors make sure to put your comfort first while making sure you get the treatment/teeth maintenance you need. For reference, I've had fillings and regular cleanings done. I do believe they have a wide variety of services available.

New to this dentist but I've been twice and so far so good. Everyone has been friendly, from the…read moreladies at the front desk, making the appointments and checking in, as well as the dental assistants! Andrew (believe that was his name) was super nice, explained everything throughly and patient throughout the entire appointment. The other dental assistant who I had the second time was just as great, just can't remember her name. The dentist was great as well. Excited to have found a new dentist!

Hands down the best dental office I've ever been to. From the moment you walk in, the customer…read moreservice is outstanding -- the entire team is welcoming, professional, and you can genuinely tell they care about their patients. The office itself is beautiful and modern, with upgraded equipment and TVs on the ceiling so you can watch something during treatment, which makes visits so much more comfortable. A huge shoutout to my dental hygienist, Kayla -- she absolutely rocks! She's knowledgeable, gentle, and makes the whole experience easy and stress-free. If you're looking for a dentist that combines top-tier care, modern technology, and a team that truly cares, this is the place. Highly recommend!

I was getting x-rays done, and we went there for a cleaning. The office staff were super kind --…read morethey took a lot of x-rays and really cared about my health. Would recommend to go

It was great--until it wasn't. I can't trust a practice that doesn't put patient care first…read more I had been going to Gale Ranch Family Dental for almost a year. Like many of the reviews mention, we had great experiences--until I started paying closer attention to the treatments and billing. My son needed a few fillings, and they recommended "happy air" (nitrous oxide), which I later learned simply gives the patient a feeling of being high. That's not something I want my son to experience in any setting. They were already administering localized numbing around the treated area, which should have been sufficient. After completing two out of the three treatments, my son began experiencing dizziness. I informed the office that I did not want "happy air" used for the third session. The treatment itself cost $80, while the "happy air" was an additional $247--completely unnecessary in our case. They initially said that was fine, but then I received a text informing me that my appointment had been canceled. Interestingly, they didn't cancel the first two appointments, likely because I paid the full amount ($247 + $80). But now, because I refused to pay for the nitrous oxide, they were unwilling to complete the treatment. I can't trust a practice that doesn't put patient care first. I had to call them and ask them to keep the appointment and complete the treatment for my son.

This is one of the much better dentists been to in my life. Not only is the waiting room nice as…read morewell as the lobby of the building, but the rooms where you sit in the chair are good too. It's nice there are TVs in each so you can watch something while awaiting for your cleaning. And the staff are all extremely friendly and very careful with cleaning your mouth. This is the kind of care quality I look for in dentists.

They are very dishonest about billing and what they tell you they are going to do and send to you…read more Then they rip you off on top of that, I have paid out of pocket for services after insurance of the same and this has cost me 3 times anywhere else.

Dr. Ozzie is an exceptionally knowledgeable, patient, and compassionate dentist. After a hospital…read moreER visit, we urgently needed advice from a pediatric orthodontist for our child. Late in the evening - around 9:00 p.m. - we called an emergency pediatric dental advice line that some Bay Area dentists participate in, hoping to get immediate guidance. Thankfully, Dr. Ozzie answered my call. She stayed on the phone with me for nearly 45 minutes, carefully listening as I explained what the ER had shared. She even texted me from her personal phone so I could send X-rays, reviewed them thoroughly, and provided a clear diagnosis along with thoughtful guidance on what to discuss with our pediatric orthodontist. Beyond that, she generously shared additional insights about children's breathing and what to address with our pediatrician before adult teeth come in. It was immediately obvious how knowledgeable Dr. Ozzie is - but even more evident is how much she genuinely cares about children and her work. What makes this experience so remarkable is that it was entirely over the phone: I had never met her, we didn't have an appointment, and this was simply a random emergency call to the first available pediatric dentist. Yet she treated us with incredible kindness, patience, and attention. I have never encountered a dentist like Dr. Ozzie. I only wish our insurance were in-network with her practice. I am deeply grateful for the time and care she gave us during a stressful moment. Thank you, Dr. Ozzie - your patients are truly lucky.

Best of the best!…read more Always been well taken care of here. The staffs are professional, friendly and very efficient. Spacious office that's clean and bright. They see all my kids at once, no need to wait for each other. Been coming to DPDO for about 7 yrs now. Hight quality care, would not go anywhere else. Recommend for sure. Plenty of parking and after check up toys :)

Today was my second visit to Inspire Smiles Dental. It was…read morea deep cleaning, since I neglected my teeth for quite a few years. Dr Walia put together a maintenance plan that we both agreed upon, absolutely no pressure at all! My experience with Dr. Walia and her team was so smooth. I was very scared and they completely put me at ease! Give them a try and you too will be impressed!

It's always scary to go to the dentist no matter what age you are at let alone find one that you…read morereally like. Dr. Walia is hands down the best dentist that I have been to EVER. Dr. Walia and her staff from start to end let you know exactly what they are doing and always checking in to make sure your doing ok during your appointment. There is ZERO shaming, They remember you. They make sure to let you know of all of the options and never once have I felt that they do unnecessary things. They are open usually Monday -Friday all day. Their is plenty of parking as this is part of a small shopping/eating area. They have a waiting area where you can enjoy a complimentary drink.