We've been pleased with alterations done at Scissorbird. There's plenty to of parking. The owner…read moreand her daughter are super friendly.

Beware if you are considering Scissor Bird Alterations for an expensive or sentimental garment…read more I rarely leave negative reviews, but after my experience, I feel obligated to share what happened. Like many customers, I felt reassured when I walked into the shop and saw numerous bridal gowns in the store AND I read the cusotmer reviews before I brought my dress. I believed my expensive designer gown would be in experienced hands. Unfortunately, that was not my experience. I brought my gown to Scissor Bird Alterations to be taken in on the sides and hemmed for my son's wedding. The side alterations were acceptable, but the hemming was not. The first time I picked up my dress, I immediately noticed that the new hem was clearly visible all the way around the gown. Instead of preserving the original look of the dress, there was an obvious stitched line that changed its appearance. When I questioned it, Marta told me that this was how the original hem looked. I showed her photographs from the designer's website, which clearly showed that the original gown did not have a visible stitched hem. After seeing the photos, she agreed to keep the dress and rework the hem. I was so concerned that I returned the very next day because I no longer felt comfortable with the alterations. I was considering taking the dress elsewhere, but Marta reassured me that she could correct the issues, so I trusted her and left it with her a second time. When I picked up the dress again, the visible stitching had been improved, but the hem was now puckered and uneven in multiple places. Marta told me to take the gown to a professional dry cleaner to have it pressed, explaining that the pressing would allow the hem to lay flat. In all my years of having clothing altered, I have never picked up a garment from a tailor that was not ready to wear. I followed her recommendation and paid to have the gown professionally pressed and cleaned. Unfortunately, the professional pressing did not correct the puckering or uneven hem. I also had to pay to have the gown professionally cleaned because the hem had become noticeably dirty during the alteration process. My shoes, which I wore only during my fittings in the shop, were also dirty on the bottom. With my son's wedding only days away, I sought a second opinion from Pinpoint Alterations. They opened the hem to inspect the previous alteration work because the puckering could not be corrected by pressing alone. Watching another tailor carefully take apart an expensive designer gown in an attempt to salvage it just days before my son's wedding was heartbreaking. After I contacted Marta again, she offered to inspect the dress. I appreciate that she made the offer, but by that point another inspection was not what I needed. I had already given her the opportunity to correct the work, followed her recommendation to have the gown professionally pressed, and the results had not changed. What concerned me most was not simply that the alterations did not turn out well, but that the dress was presented to me as finished despite workmanship that I immediately questioned. The visible stitched hem was apparent the first time I picked it up, and after it was reworked, the puckering and uneven hem were also evident. As a customer, I expected an expensive designer gown to leave the shop in a wearable condition--not require professional pressing and cleaning before I could even consider wearing it. The photographs clearly show the condition of the hem, and despite knowing I was dissatisfied from the very first pickup, there was never an offer to refund the alteration charges or help cover the additional expenses I incurred trying to make the dress wearable, including professional pressing, professional cleaning, and a second alterations specialist. I understand that every seamstress may occasionally encounter a difficult fabric. I am actually angrier with myself for trusting her with my dress. This was one of the most important garments I have ever purchased because it was the dress I planned to wear for my son's wedding. Instead of feeling excited for such a special occasion, I spent the days leading up to it trying to save a dress that I had entrusted to a professional. I sincerely hope my experience helps others make an informed decision before entrusting an important garment to this business.

I took in three pair of pants to have pockets sewn together…read more They sat at the alterations shop for over a month. I needed them for an overseas trip. I called and asked if they could be finished early (by a day) or if they would at least be finished on the day promised. The tailor told me none of the pants had been worked on yet and she was not positive the pants would be finished on the day promised. I then called the morning of the day promised and ended up leaving a message on their vm. No call was returned. I went in after I returned from my trip and picked up my pants, which still had not been touched. I guess I will be sewing the pockets myself and will find another tailor as well. This is NOT a reliable shop and the lady had no response other then "sorry" on as to why the pants were not worked on.

Horrible customer service. Bad attitude (though the owner initially seems nice), didn't hold to…read moreher scheduled timeline, and didn't care about how she inconvenienced me. I gave her an opportunity to make things right and she wasn't interested. Stay away.

Sabrina ruined a $880 jacket by cutting out material while alternating my sport coat, refused to…read moreeven refund the money paid for the alternation, much less anything toward a replacement. I will find a qualified seamstress/ tailor for any future work. I've lost enough.

I had a great experience , First time taking clothing there, I'm absolutely happy, . Service…read moreRequested was greatly appreciated , Great Value and would highly recommend .

Fantastic Job in repairing coats, suits, shorts, and much more, your never going to find another…read morewoman like Martha, she is full of energy and sharp as a needle at almost 80 yrs of age. Thank you for everything Martha... Opps your address has changed! current- 63373 NE Brody ln Bend, OR 97701 Same Number

My garments were Delivered on time as promised and the work was great. Close in Prineville location.read more

Can't find the words to say how pleased I am with Mandy's business practices and her alteration…read moretalents. This lady came to my house, picked up garments and altered them beautifully then returned them to my house. Who does that? Am so pleased I found her. Have spent last week telling all my friends about her and her alteration skills. If you're still looking for someone please give her a call. You'll be glad you did.

I had been searching for the perfect wedding boots for months until I found them at Alicia's. Lots…read moreof neat things to check out for any occasion.

I love this store! I've been a few times to look for a prom dress and the staff is so friendly and…read morethey always have a good selection. Definitely recommend!

Wonderful Service, Great Quality, Incredibly Fast!…read more I have an ultralight Sleeping Quilt with clip system (no zipper), but found myself wanting a zipper put on for heat-retention. I contacted Rugged Repair for an initial quote by phone (I live back East), then sent in pictures and an email of what i was looking for (a zipper installed the length of the bag). The team was super helpful talking me through options and answering my numerous emails promptly. I just received my quilt back in the mail today, and I am beyond impressed. Great craftsmanship, can't even tell the zipper was added after-market. Highly recommend these folks!

Big thank you to the team at Rugged Thread. They fixed my Camo Moto jacket and upgraded the main…read morezipper from the garbage stock one. Turn around was very good and they were very sweet to work with me on the price and job. Thanks again

Allison knows her craft very well! I've used her services a few times now. Her work is legit and…read moreher prices are fair. Very accommodating and approachable with special requests. She's a pleasure to work with and I would highly recommend you give Utilitu a shot! You won't be disappointed.

From the owner: Currently unable to take in new work or new clients!…read more utilitu sewing and design offers clothing alterations and repairs, custom sewing and original design. Owned and operated by one woman, utilitu provides a fresh and audacious alternative to traditional alterations establishments.