Dr Clark is by far the best primary dr we have ever had! My…read morehusband and I are both in our early 30s and it has taken us 10 years of marriage to find the perfect fit for us and our dr He is patient and attentive! Amazing bedside manner !!! And the best part is HE ACTUALLY LISTENS TO YOU! he also remembers me every time I come in which is usual as it is for a but with wearing a face masks it's even harder to recognize patients ! He always gets me in quick. Relatively no wait times and like I said he cares and actually listens to your needs and WANTS TO HELP! He's awesome so is his whole staff. I immediately felt comfortable and welcome

Dr. Clarke was incredible! My husband and I were camping in Prescott and I had contracted food…read morepoisoning. We were 10 hours from home and I couldn't even imagine the drive home in this condition. Dr. Clarke saw me immediately at 7AM and was able to get me in a condition to tolerate the long drive ahead of us. He is caring and compassionate. If we ever move to Prescott, he will certainly be our primary care doc. Thank you again Dr. Clarke!

Dr. Tucker is an amazing human. Caring, looks you in the eye and listens when you speak. IMS staff…read moreis amazing!

My doctor, Dr. Christensen is very good. This office is horrible. They do not answer their phone…read morein a timely manner. If you let it right 15-20 times or more, you may get an answer from someone at a call center not in the US. Their English skills are variable. Messages I've left with them are sometimes relayed to the office, sometimes not. Or the message might be relayed but whoever you can get to answer the phone at the office says they have not received that message. The office also says that they do not receive requests from my pharmacy (2 different pharmacies, on two separate occasions) for refills. The pharmacy tells me they have tried to contact the office but get no response. I have tried valiantly to get to the bottom of this situation but I can't get a satisfactory answer. More than once I've driven to the office out of frustration because they do not answer their phone. On one of these occasions a person (patient) waiting in the office overheard what I was saying and came up to me and said "I've had the same problem as you. I'm here to get a refill, then I'm leaving this office and never coming back." I have tried to get ahold of IMS in Phoenix and could get no further than the person who answered the phone. I asked to speak to the practice manager and was told there was not such a person on the staff. I explained my situation and was given a name of someone who was supposedly the "office manager" but was not given their number or transferred to them. Basically I was stonewalled. On my own, I googled the name I was given and tracked a person down that was connected to IMS. I found an email address and wrote her a detailed email explaining what I'd been going through. I gave her my contact information. I never received a response (this is over 1 month ago.) Finding a PC doctor in Prescott is very difficult. As I said, I really like my doctor at this practice, (Dr.Christensen) but if you decide to engage him, please be aware of the office issues I've described.

Go an appt quickly. Stuff was very friendly... the PA was so nice! I'd go back in the futureread more

I was told this office accepted my insurance and that I'd only owe a co-pay. Two weeks later, I…read morereceived a $200 bill by email with no explanation or mailed statement. When I called for clarification, I was bounced around, spoken to unprofessionally (a billing rep answered while chewing and saying he was "on lunch"), and never received a straight answer. I specifically asked for a detailed voicemail so I would have documentation, but instead I was told there was "no point " to leave one. Zachary even replied to my Google review stating they'd leave a detailed message, but that did not happen. For the record, the office has three of my voicemails with my phone number, and Zachary is welcome to contact me directly. All I have asked for is something in writing that explains why I was told I was in-network when I was not, and what exactly the $200 charge for a 20-minute consult covers. To date, I have received no transparency or professionalism. Patients deserve better.

Dr. Devito is an excellent diagnostician, a good listener, and is proactive about care. He is very…read morecaring, as is his staff. I am so happy to have him as my PCP!

I have been going to Dr Devito for about 5 years and have nothing but good things to say. He has…read morebeen quick to respond to my phone calls and Text messages. I find it refreshing to have a home town doctor I can trust.

Dr. Campuzano has been my Dr. for last 10 years and she is awesome! I just love her. Very…read morepersonable and knowledgeable. She actually cares, and remembers little details about things you spoke about on your last visit. A+

This clinic is great and always a good experience. My last…read morefew appointments were with Brandie. I found her to be very caring and kind. I was interested in HRT and knew she was very knowledgeable about the different types of treatment. All of the options were explained to me. Brandie let me know the protocol follow-up for labs and appointment to monitor my treatment. Brandie knows what she's doing and always puts your care first. I highly recommend her for any women's care.

Absolutely the worst customer service I've experienced. The only person who treated me with any…read morelevel of decency was the phlebotomist. The nurse, Brittany, spoke to me in a way that felt patronizing rather than comforting. Dr. Edie Morgan spent only a few minutes with me, documented just 3 of the 20+ symptoms I shared, and dismissed my concerns by saying I was too young for perimenopause, even though I'm 42. Before my next appointment, I called to confirm the cost of an ultrasound. I was told it would be a $876 copay through my insurance, or a $300 cash price, which would be billed 30-60 days later. However, at the appointment, I was told I had to pay the $300 upfront. When I explained I had called ahead specifically to avoid this situation, the office manager, Sonda, denied ever telling me it would be billed later and insisted on immediate payment. During the ultrasound, when I asked a simple question, the technician told me she couldn't answer questions and do her job at the same time, and that I should be quiet. When my bloodwork results came in, I was told I had to schedule another appointment, with an additional $100 copay, just to receive them. I asked if they could be provided through a patient portal, but was told no. Later, my insurance company informed me that the visit I paid cash for had still been billed to them, and I should have only paid $100. My insurance rep contacted Sonda (with me on the line) to address the duplicate payment, request a refund of the $200 overcharge, and ask that my results be released. During that call, Sonda accused me of trying to get free medical care. My rep clarified that providing lab results via a portal is standard practice and should not require an additional appointment. Sonda eventually said I could pick up my results in person if I signed a waiver, adding, "good luck getting anyone to explain them to her." I then had to drive 40 minutes each way to their office just to retrieve my results only to find I could understand them myself within a few minutes without paying another $100. To top it off, Sonda later left me a voicemail saying she didn't understand why I was upset and claimed I had been treated with the utmost respect. That couldn't be further from the truth. I would strongly caution others before seeking care here.

The woman I take care of has been going here for years.And the op manager called her taller, they…read moredon't take her insurance anymore.After thomas gann , her doctor told her he would keep seeing her. The woman I take care of is seventy five percent disabled has c o p d and needs anxiety medication , and they just cut off her care completely , so if I could give them zero stars , I would the office manager , she's just fucking rude.

As much as I like the doctors here, I am absolutely frustrated with the clinic. We have seen a…read moredoctor a couple of times, so we are not new patients. Two days ago, my baby got sick. I called the clinic right after they opened at 8 am, but it went straight to voicemail. I left a message asking them to call me back. I called again later, but it went to voicemail once more. There is no option to reach a person directly. Finally, at 2 pm that day, I received a call back, but by then, I had already seen a doctor at another clinic. The billing department is just as frustrating. Calls go straight to voicemail, and they say it will take 48 hours to get back to me. Every time they call back, I am at work and miss their call. They only bother to call once and leave a voicemail asking me to call them back. I've been playing this game for two months. I provided my insurance in he clinic but instead, they billed me the full amount as if I didn't have insurance... I would not recommend this clinic. They do not care about their patients.

Dr Purush does not receive the number of very positive reviews he deserves. That is wrong!…read moreDr. Purush is very professional. He has been my primary care physician for several years. He always makes a clear diagnosis and prognosis. You will be healed unless it's something out of his control. Dr. Purush is very friendly. He listens to his patients carefully. He has a vast knowledge, and over 40 years of experience. He has good communication skills. He is compassionate and has empathy. He shows attention to detail. He has strong ethical standards. He has strong problem-solving skills. He has strong interpersonal and teamwork skills. He remains calm under pressure. His patient-centered approach is without question. Dr Purush is one of a few doctors at YRMC (Prescott) that won Physician of the Year by his peers (Now Dignity Health YRMC). Every time you visit him, you must bring documentation proving your insurance. You must also bring an up-to-date list of all your medications and supplements. You will be very satisfied with Dr Purush. Respectfully submitted, Thomas Michael Rutherford (Prescott)

This doctor has no clue about his front office... it is…read moreTerrible. The only person that helps is Ashley. He sees his patients a fraction of the time. Purush take the blindfold off or retire, let your patients get what there paying for.